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Recensioner av Hostal Balcones Muralla

3.5 out of 5
Hostal Balcones Muralla
Aguacate Street # 482, entre Muralla y Teniente Rey, Havana

Recensioner

9,6

Enastående

10 - Fantastiskt i betyg. 173 av 217 recensioner" "
8 - Bra i betyg. 30 av 217 recensioner" "
6 - Okej i betyg. 10 av 217 recensioner" "
4 - Dåligt i betyg. 3 av 217 recensioner" "
2 - Väldigt dåligt i betyg. 1 av 217 recensioner" "

9,6/10

Renlighet

10/10

Personal och service

8,6/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

9,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Martin

Gillade: Renlighet, personal och service och rummets bekvämlighet
We had an fantastic stay at the hotel. The stuff was great, it felt like visiting a family. I really would like to come back to cuba just to visit the hotel
Bodde här 2 nätter i november 2023
Svar från Richard 6 dec. 2023
Thank you so much for that review.

4/10 Dåligt

Ivan

Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Dåligt kvalitet, men mycket bra service
Mycket dålig kvalitet och det luktade liten som avloppet och mycket dyrt, på bilden ser jättefint ut men det stämmer inte.
Bodde här 2 nätter i december 2022
Svar från Richard 10 dec. 2022
We do not understand your review Mr Ivan we do no advertise that we have tv in our rooms or in the bar, you request Shampoo and we get you shampoo. If you have done your research you will know all about Old Havana which is the area where 99% of visitors to Cuba want to stay, to be honest, we have treated you very well and we do not deserve this review from you.

10/10 Fantastiskt

Pontus

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
great place
Great Place with superb and friendly staff. Clean and good Breakfast. Just a bit too loud around in the morning but that was expected in the Middle of old Habana
Bodde här 1 natt i mars 2020
Svar från Hostal Balcones Muralla team 25 mars 2020
Many thanks for taking the time to review us and thanks for staying with us! Best wishes,

10/10 Fantastiskt

Jennine

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We absolutely loved our stay here at this beautiful historic converted home. From our arrival through to our departure and everything in between we received nothing short of the most amazing warm Cuban hospitality offered in Old Havana . Richard and his team bent over backwards to make our stay comfortable and memorable at Hostal Balcones. Mariana the manager is an absolute angel who made sure each day for us was easily planned organising bookings and transport along the way. The rest of the beautiful Balcones staff also made us so very much at home that we almost felt like family. It’s a thoughtfully restored historical home that has been filled with eclectic collections of antiques and curiosities and you really feel you are stepping back in time with so much to admire and enjoy. With a very generous breakfast included daily cooked by the lovely Louisandra the chef, to laughs and salsa dancing with our room maid Jordania followed by our vote of the best Mojito in Havana in a tea pot made by Mariana the mixologist manager our stay couldn’t have been more perfect. Do yourself a favour and get a taste of Cuban life in the centre of old Havana by booking your stay at this gem.
Svar från Richard 21 maj 2024
Thank you so much for that beautiful review, it was a pleasure to work for you.

10/10 Fantastiskt

ann

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I loved this hotel. The staff welcomed me on arrival with a tasty cocktail and continued to be very warm and helpful throughout my two night stay. The full breakfast was delicious and filling. The location was perfect in the heart of Plazza Vieja. I did a night tour which ended just down the road from my hotel. The decor is unique with interesting relics on the walls and in the rooms. Next trip to Habana _ I will stay here again!
Bodde här 2 nätter i april 2024
Svar från Richard 10 maj 2024
Thank you very much for your review.

10/10 Fantastiskt

Esteban

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Un place to be total en La Habana. Gracias al equipo Juan, Mariana y Richard por hacerme sentir en casa en mi primer viaje a Cuba. Les deseo que sigan por ese camino que vendrán éxitos asegurados y a todo el que estén dudando si hospedarse en este hotel simplemente decirles que es maravilloso. Hasta pronto! Atte Esteban
Bodde här 3 nätter i april 2024
Svar från Richard 10 maj 2024
Muchisimas gracias a ud Sr Esteban por sus lindas palabras, fue un gusto trabajar para ud.

10/10 Fantastiskt

Lewis

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Lovely hosts - incredible breakfast A
Bodde här 1 natt i maj 2024
Svar från Richard 10 maj 2024
Thank you very much for your review.

10/10 Fantastiskt

Leonardo

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excelente atendimento por todos os seus membros. Todos muito simpáticos, amigáveis e prestativos.
Bodde här 7 nätter i april 2024
Svar från Richard 29 apr. 2024
Thank you very much.

10/10 Fantastiskt

Daniela

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our stay at Hostal Balcones was perfect. Lovely room, nice location in the heart of Old Havanna and there was always a personal and warm welcome when we got home from an excursion around the city - at any time of the day or night. Really, the heart of Hostal Balcones are the people. Mariana, Henri, Ronaldo and the lovely ladies in the kitchen: thank you from the bottom of my heart to make us feel so welcome and to help us find our way around Cuba. Thank you for really nice conversations, for a wonderful breakfast and for welcoming us back after our four-day-trip to Trinidad just for the few hours we had before leaving to the airport. If I ever come back, I'll be sure to stay with you.
Bodde här 4 nätter i mars 2024
Svar från Richard 26 apr. 2024
Thank you so much for your review.

8/10 Bra

Sofia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
We had a very nice stay in this hostal, which is located in a very vibrant neighbourhood. Marianna, Rolando and Enry, were excellent hosts and this made a big difference. Always support local business!
Bodde här 7 nätter i mars 2024
Svar från Richard 12 apr. 2024
Thank you so much for your review.

10/10 Fantastiskt

Marjorie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our stay at Hostal Balcones Muralla was absolutely fantastic! We loved our room, the location, the decor, the beautiful breakfasts...but most of all, we loved the people! Mariana and Jenry are the best hosts ever. They made us feel so welcome and it felt like coming home to family every day. We can't wait to go back to Havana and we will most definitely stay here every time we visit!
Bodde här 4 nätter i mars 2024
Svar från Richard 3 apr. 2024
the closure of the main emergency door of the building does not work.

10/10 Fantastiskt

James

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was such a great decision to stay here in Old Havana. Not only do you get the full Havana experience, the staff were so friendly, attentive and professional. Mariana and Henry deserve a special mention. Nothing was too much to ask and their dedication to the people staying there was as good, if not better than I have ever experienced around the world.
Bodde här 5 nätter i mars 2024
Svar från Richard 2 apr. 2024
Mr James thank you very much for your review.

6/10 Okej

ava

Reste med sin partner
Gillade: Personal och service
The staff were super nice and kind, the breakfast was good, the location was very close to historical places in old Havana, but the neighborhood was very dirty, the room didnt have safety box, refrigerator, tv , air dryer,and..we had to fix the shower ourselves, drinks in the dining room were so expensive for Cuba, and it was cuban rum! I would say for 150 Canadian dollers for a night there might be better places in better neighborhoods.
Bodde här 2 nätter i mars 2024
Svar från Richard 2 apr. 2024
During your stay, we asked you if you were having a good time in our hotel and you were very happy, Why didn't you mention anything about all those problems? we would have done whatever it took to solve them and make your holiday right in a way that you deserved, we could have changed your room, whatever you wanted.

10/10 Fantastiskt

Frauke

Bodde här 4 nätter i februari 2024
Svar från Richard 12 apr. 2024
Thank you so much for your review.

10/10 Fantastiskt

James

Gillade: Renlighet, personal och service och boendets skick och faciliteter
.
Bodde här 3 nätter i mars 2024
Svar från Richard 17 mars 2024
Thank you very much for your review.

8/10 Bra

Ramon

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff was excellent and very pleasant, food was excellent
Bodde här 2 nätter i februari 2024
Svar från Richard 27 feb. 2024
Thank you so much for your review.

10/10 Fantastiskt

Stephen

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Richard and Mariella were exceptional hosts, extremely helpful and warm. Made our stay relaxed and enjoyable. All staff lovely. Complimentary drink on arrival a lovely touch. Great location. Faultless. Would highly recommend
Svar från Richard 27 feb. 2024
Thank you so much for your review.

10/10 Fantastiskt

Katharina

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Unterkunft in einem sorgfältig möglichst authentisch renoviert. das ist voll gelungen. wir haben uns sehr wohl gefühlt. Mariana, Henry, Rolando und Ritschard waren stets bemüht uns mit guten Tips zu helfen. Einzig die steilen Treppen, waren für mich eine Herausforderung........
Bodde här 4 nätter i februari 2024
Svar från Richard 27 feb. 2024
Thank you so much for your review.

8/10 Bra

Zoltan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från Richard 27 feb. 2024
Thank you so much for your review.

10/10 Fantastiskt

Maxdari Licelot

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i februari 2024
Svar från Richard 27 feb. 2024
Thank you so much for your review.

10/10 Fantastiskt

Helen Juliette

Staff was exceptionally helpful and friendly and food was great! Main issue was internet sporadic availability - mostly not although website indicated availability.
Bodde här 6 nätter i februari 2024
Svar från Richard 11 feb. 2024
Thank you very much for your review.

10/10 Fantastiskt

Bruno

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Richard 27 feb. 2024
Thank you so much for your review.

10/10 Fantastiskt

Barbara Monika

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från Richard 11 feb. 2024
Thank you very much for your review.

10/10 Fantastiskt

GUILLERMO

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Si estas buscando una experiencia realmente Cubana, esto es lo que buscabas, La atención es demasiado personalizada que parece que estas en una casa Familiar cubana, sin dejar de tener las comodidades de un hotel tradicional, La atención de Richard, Mariana, Jordania, las excelentes cocineras y los super atentos chavos, te harán sentir realmente en casa.
Bodde här 3 nätter i februari 2024
Svar från Richard 8 feb. 2024
Muchismas gracias por su review, fue un placer tenerlos en casa.

10/10 Fantastiskt

LORENA A

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
el mejor hospedaje de la habana
una hostal increíble. organizado. amable. completamente recomendado al 100%.
Bodde här 5 nätter i januari 2024
Svar från Richard 8 feb. 2024
Thank you so much for your review.

10/10 Fantastiskt

Cihan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Mükemmel !
Mükemmel bir konaklamaydı , çalışanlar çok ilgili ve hepsi ingilizce biliyor. Kahvaltı çok güzeldi. Konumu herşeyin ortasındaydı. Otantik bir binadaydı odalar çok güzeldi ve ferahtı sanki havanada yerli gibi hissettik.
Bodde här 4 nätter i januari 2024
Svar från Richard 8 feb. 2024
Thank you so much for your review.

10/10 Fantastiskt

Graham

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i januari 2024
Svar från Richard 8 feb. 2024
Thank you so much for your review.

10/10 Fantastiskt

James

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The property is as it appears in the photos. What the listing cannot portray is how genuinely kind and accommodating the staff is. Every person to the last was helpful before I inquired. The common area was my favorite as I was able to visit with people from all over the world.
Bodde här 5 nätter i januari 2024
Svar från Richard 8 feb. 2024
Thank you so much for your review.

10/10 Fantastiskt

Simone

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Assaporando L'Avana
L'alloggio è molto bello e il personale molto disponibile e cordiali. Ci sono stati dati suggerimenti utili per il nostro soggiorno. La colazione ottima ed è molto bello che ti diano la possibilità di pranzare o cenare in struttura. Ottima soluzione per immergersi nell'atmosfera dell'Avana vecchiaaa
Bodde här 3 nätter i januari 2024
Svar från Richard 8 feb. 2024
Thank you so much for your review.

10/10 Fantastiskt

Inka

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A true gem in Havana Vieja close to everything. Located in a beautiful old building, the hotel has real character and is almost a sightseeing spot in itself. Food was lovely and the staff extremely friendly. Highly recommended!
Bodde här 4 nätter i januari 2024
Svar från Richard 8 feb. 2024
Thank you so much for your review.

10/10 Fantastiskt

Wilson

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hidden treasure!
The house is beautiful, the location is super convenient, but the best thing of all is the level of service and professionalism from the entire staff. Richard the owner is amazing, Mariana and Orlando are out of this world, they are simply incredible. Last but not least the maids and the cooks are also excellent. Their breakfast experience is unique. I can't emphasize how super breakfast is. I will definitely recommend this place to anyone.
Bodde här 2 nätter i januari 2024
Svar från Richard 8 feb. 2024
Thank you so much for your review.

10/10 Fantastiskt

Craig

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Highly recommend staying here
Excellent stay here. Great vibe, convenient location and very delicious breakfast. The service level from staff is outstanding. Especially manager Mariana - she helped me with so many things. I highly recommend staying here
Bodde här 6 nätter i januari 2024
Svar från Richard 8 feb. 2024
Thank you so much for your review.

10/10 Fantastiskt

Jeffrey

Reste med sin partner
Gillade: Bekvämligheter
The property offered a realist experience of how the people actually lived in what are quite harsh conditions as opposed to the more well cared for historic area of the city. The managers ; especially Marianna were outstanding in the their ability to be friendly and welcoming and to meet all of our needs.
Bodde här 4 nätter i januari 2024
Svar från Richard 8 feb. 2024
Thank you so much for your review.

8/10 Bra

Larisa

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 7 nätter i december 2023
Svar från Richard 8 feb. 2024
Thank you so much for your review.

10/10 Fantastiskt

Kathleen

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The owner and staff are absolutely amazing - very focused on providing an excellent customer experience. The breakfast was 5 star standard and everyone was so accommodating. There is a fantastic history behind the house and it has been beautifully decorated with antiques and vintage memorabilia. It was the best accommodation I had in Cuba. I highly recommend!
Bodde här 2 nätter i januari 2024
Svar från Richard 11 jan. 2024
Hello Kathleen, thank you so much for your review and thank you so much for staying with us, it was a pleasure to meet you.

10/10 Fantastiskt

Petar

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i december 2023
Svar från Richard 11 jan. 2024
Thank you so much for your review.

10/10 Fantastiskt

Louise

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We were warmly welcomed on New Year’s Eve and chose to celebrate the arrival of 2024 on their rooftop terrace, which was most enjoyable. As museums were closed for the first few days of January staff offered good suggestions for what we could do and kindly organised a taxi to facilitate. It was great to experience colourful and exuberant Cuban life in the streets beneath our balcony. A pleasant stay.
Bodde här 2 nätter i december 2023
Svar från Richard 11 jan. 2024
Ms Louise thank you so much for your review and send James a big hug from us tell him that keep trying to learn SALSA. all the best.

10/10 Fantastiskt

LUIS FERNANDO

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Personal de una calidez única, atentos, amables incondicionales para que uno se sienta como en casa
Bodde här 6 nätter i november 2023
Svar från Richard 8 feb. 2024
Thank you so much for your review.

10/10 Fantastiskt

Dragos

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was very kind and helped us a lot with informations and even offered to help us with our further transfers through our stay in cuba. I would recommend this location to everyone who wants to have a nice time in havana!
Bodde här 3 nätter i december 2023
Svar från Richard 11 jan. 2024
Thank you very much for staying with us and for your review.

10/10 Fantastiskt

Areti

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our first time in Cuba and our first stay in Habana. The Hotel is located in the old city which is really convinient to walk around the city and to not use any further trasportation to visit the main attractions. The building even though is old, is very well preserved and is perfectly clean and nicely decorated. The feeling you get entering the house is stunning. Our room was very nice and super clean. New bedsheets and room cleaning was done everyday. The breakfast was very good and served every day freshly by the lovely staff. The staff of the Hotel were all super helpful, friendly, welcoming and at your support all day long. We met mostly 2 guys and 1 girl who were 24/7 around to support and serve you. We had a few mojitos(very well done) on the balcony of the house and smoked a cigar which is tottaly recommended. Tottaly recommended place to stay and you will get the safest feeling being there together with the lovely people working there.
Bodde här 5 nätter i december 2023
Svar från Richard 11 jan. 2024
Thank you very much for staying with us and for your review.

6/10 Okej

Maria

Reste med familjen
Gillade: Renlighet och personal och service
So, all is true. Noise - yes. There no windows. Only wood shades. All night someone is moving in and out on the street. Loud music and People. Cuba Smell. It is old so you have old small. Breakfast - nothing special. If you like small kids / old dishes- original you probably like it. Hotel is like an apartment. Nothing special in my opinion. So, $100 probably ok. But … not sure
Bodde här 1 natt i december 2023
Svar från Richard 30 dec. 2023
Dear Maria, with all your respect, you stay with us less than one night, your room has two balconies with doors as hight as 3 meters doors infront of your bed, We are a Colonial houses in the heart of Old Havana. We try to represent a house from 1800, our guest look for antiques and classic product. We have 1000s of pictures online, I dont know why your agency did not mention to you where you would stay. We wish all the best.

10/10 Fantastiskt

CHRISTOPHE

Bodde här 1 natt i december 2023
Svar från Richard 11 jan. 2024
Thank you very much for staying with us and for your review.

8/10 Bra

JENNIFFER

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was beautiful and staff excellent. Easy to find and surround by area with music life and dining.
Bodde här 2 nätter i december 2023
Svar från Richard 8 feb. 2024
Thank you so much for your review.

8/10 Bra

Jonna

Bodde här 1 natt i december 2023
Svar från Richard 8 feb. 2024
Thank you so much for your review.

10/10 Fantastiskt

Arnold

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our 5-day stay at this hostel was a delight! The staff was incredibly helpful, the food was delicious, and the location was perfect for both walking and accessing taxis. They catered to our every need, making our stay memorable. Highly recommend!
Bodde här 5 nätter i december 2023
Svar från Richards 19 dec. 2023
Muchisimas gracias por su review.

10/10 Fantastiskt

Carmen

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Richard 19 dec. 2023
Thank you very much for your review.

10/10 Fantastiskt

fabio

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Richard 19 dec. 2023
Thank you very much for your review

10/10 Fantastiskt

PAOLO

THE OWNER, THE ACCOUNT MANAGER AND ALL THE PERSONAL OF THE HOSTAL MADE ME FEEL AT HOME. THE ATMOSPHERE OF THE HOUSE WAS AMAZING
Bodde här 11 nätter i december 2023
Svar från Richard 11 jan. 2024
Thank you very much for staying with us and for your review.

10/10 Fantastiskt

Carlos F

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hospedagem maravilhosa
Estadia excelente. Fiquei 5 dias com minha esposa. Localização, recepção, café da manhã, limpeza,…. Fiz quase tudo a pé. Os funcionários e a dona são espetaculares. Voltarei.
Bodde här 5 nätter i december 2023
Svar från Richard 19 dec. 2023
Thank you very much for your review

10/10 Fantastiskt

Fran

Gillade: Bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Richard 13 dec. 2023
Muchisimas gracias.