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Recensioner av Hotel San Alejandro

3 out of 5
Hotel San Alejandro
Avenida 31, Esquina 76 y 78, Marianao, Havana

Recensioner

4,8
10 - Fantastiskt i betyg. 2 av 25 recensioner" "
8 - Bra i betyg. 3 av 25 recensioner" "
6 - Okej i betyg. 7 av 25 recensioner" "
4 - Dåligt i betyg. 4 av 25 recensioner" "
2 - Väldigt dåligt i betyg. 9 av 25 recensioner" "

5,6/10

Renlighet

6,4/10

Personal och service

4,6/10

Bekvämligheter

4,4/10

Boendets skick och faciliteter

Recensioner

10/10 Fantastiskt

Renée

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Verkligen nöjd med vistelsen. Serviceminded personal och ett trevligt hotell att bo på!
Svar från Commercial Department 20 maj 2018
Kära kund, tack för dina kommentarer

6/10 Okej

athanasios

Reste i grupp
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Journey back in time
This is a government hotel. Somehow rundown and far from the center of Havana
Bodde här 3 nätter i februari 2020

4/10 Dåligt

mark

Gillade inte: Personal och service
Very disapointed and screwed over
You got a prize if you could make the receptionist smile, no one won it. She told us She had a cambio. Didnt go to bank and they didnt exchange sterling even though she knew I was from England Left is with 20 cuban to make our way to restauant and Tropicana club. Our door wouldnt shut . I had to lock my wife in the room when I left the hotel.
Bodde här 1 natt i januari 2020

6/10 Okej

Verifierad resenär

Gillade: Renlighet och bekvämligheter
Das Frühstück war furchbar, am Wochenende wurde ein Sandwich fertig vor die Nase gestellt, Wochentags gab es ein größeres Buffet. Die Auswahl war nicht einladend, hinterher war mir schlecht. Der Kaffe war lauwarm. Das Zimmer in Ordnung, die dreckigen Handtücher wurden nur einmal gewechselt, ansonsten mit der sauberen Seite sichtbar hingegangen. Eine gute Auskunft bekam ich nur von einer Rezeptionistin. Der Rest war nicht hilfreich.
Bodde här 4 nätter i december 2019

6/10 Okej

Verifierad resenär

Reste i grupp
Gillade: Personal och service
Gillade inte: Bekvämligheter
Etwas schmuddelig, kaltes Duschwasser, alte Sanitäranlage
Bodde här 1 natt i oktober 2019

10/10 Fantastiskt

moira mariana

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Linda estadis
Paramos por una noche la habitación amplia y cómodo excelente limpieza y el personal muy amable
Bodde här 1 natt i september 2019

2/10 Väldigt dåligt

TraceyC, Vancouver, BC

Reste i grupp
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The ac had no off or any switch for that matter. The bed was lumpy and the mattress so thin, that no mater what way I moved I had a spring in some part of my body. As for the pillow it was hard and thin - had to fold it over. The hotel also had two bar areas but no food. We managed to buy a few bottles of water, there were none in the room, and hunkered down for the night. Almost nothing in the area either. We stayed here because it was closer to the airport and we had an early flight, but it was not a pleasant stay by any means.
Bodde här 1 natt i april 2019

2/10 Väldigt dåligt

Verifierad resenär

Affärsresenär
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
They couldnt find itinerary. Had to pay cash. You will reimberst me!
Bodde här 2 nätter i januari 2019

2/10 Väldigt dåligt

Thomas

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 14 nätter i november 2018

6/10 Okej

Fecunda,Gianne, Curacao, Netherlands Antilles

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Like: Staff very very friendly. Did not like: Elevator out of order during the entire stay. Filthy toilets.
Bodde här 10 nätter i juli 2018
Svar från Commercial Department 3 sep. 2018
Dear client, thanks for your comments, We are currently working on the completion of the assembly of the new hotel

8/10 Bra

Rafael, Aruba

Gillade: Renlighet, personal och service och rummets bekvämlighet
I didn't like the lift that sometimes work and others not. Neither I like the arrangement for taxi's.
Bodde här 5 nätter i juni 2018
Svar från Frank 27 juli 2018
Estimado señor, ante todo ofreserle nuestra mas sincera disculpa por las molestias que pudimos ocacionar respecto a su estancia en nuestro hotel. Decirle que hemos trabajado a partir de su sugerencias en eliminar estas dificultades y esperamos que pueda regresar en otra ocación y pueda ver los cambios. Muchas Gracias por su comentario y ayuda.

6/10 Okej

Verifierad resenär

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
it was ok, just slept for one night for flight
we were a bit afraid of picking this hotel cuz the reviews were bad, but it was ok than we expected. staff speak english, room was clean, bell boy was kind, and they prepared a bread for breakfast because we checked out early morning(we requested though) the only bad thing was hot shower didn't work.
Bodde här 1 natt i mars 2018
Svar från Commercial Department 30 maj 2018
Dear customer, we are very sorry about the break in the shower, it is something that should not happen with a guest, we are sorry

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Chambre delabres, salle de bain imonde, chasse d eau casses, douche casses, porte casses, draps sales et trouee..je pense que nous avons eu droit a la chambre speciale pour les sites de reservations en ligne..et le pire, c est que la standardiste ne comprenait pourquoi on voulait change de chambre...bizarement la 2eme ete bien mieux et propre. Je me suis demandes si ce n etait pas une blague au debut. Hotel consternant Imcomprehensible qu il soit sur votre site.
Bodde här 1 natt i januari 2018

2/10 Väldigt dåligt

Tatiana , Costa Rica

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Un hotel sucio y abandonado.
Un hotel en el que encontramos mucha basura vieja debajo de la cama, pisos sucios y estructura abandonada. Jamas volveria a el, ni mucho menos lo recomendaria.
Bodde här 2 nätter i november 2017

4/10 Dåligt

Ole

Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2017
Hello, we apologize for the inconvenience caused, we are working on improving the services and conditions of the hotel

8/10 Bra

Adail Gomes

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
O hotel é bem simples. O único inconveniente foi no chuveiro, não esquentava...
Bodde här 1 natt i oktober 2017
Hello, we apologize for the inconvenience caused, we are working on improving the services and conditions of the hotel

6/10 Okej

Cristiane

Gillade inte: Boendets skick och faciliteter
Ok hotel
It was ok the bathroom was horrible towels were too small didn't cover the body. Shower curtain was dirty and ripped off. No rug either
Bodde här 3 nätter i augusti 2017

8/10 Bra

Jose, Melbourne, Australia

Gillade: Renlighet och personal och service
Nice hotel but needs improvement
Nice building but the facility needs to upgrade to stay in the business. At least minimum 25 occupants is needed. The staff are fantastic & friendly but needs to improve communication (english). Our especial thanks to the receptionist & to the waiter at the restaurant well done
Bodde här 4 nätter i augusti 2017
Svar från Commercial Department Sercotel Cuba 3 sep. 2017
Thanks for your comments, yes we are working on improvements in the hotel

4/10 Dåligt

mike, new zealand

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
old and noisy
This hotel was old and we had a noisy room (as most rooms seem to be above the noisy bar down stairs.) the reception booked our taxi to the airport abundant a car with no where near enough room for 4 plus luggage arrived - packs on knees etc and no one seemed to care. Rate to airport was higher than expected. They did allow an early checkin which was good.
Bodde här 1 natt i augusti 2017
Svar från Direccion Comercial 29 aug. 2017
Dear customer, we are working on the improvements of our hotels in Cuba, we regret that it has had any incidence. It really is an old hotel that needs repair, in which we are working

6/10 Okej

Leroy B.

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very friendly and helpful staff.
Bodde här 1 natt i augusti 2017
Dear Customer Thank you for your comments, we are working to improve on hotel services

2/10 Väldigt dåligt

VICKI, AUSTRALIA

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
TERRIBLE AND HORRIBLE
THE HOTEL WAS LESS THAN SATISFACTORY IN CLEANLINESS AND NOT WORTH THE INFO EXPEDIA HAD ON ITS RATINGS AND CLEANLINESS AND WAS DEFINATELY NOT IN THE CBD AREA..
Bodde här 2 nätter i juli 2017
Svar från Commercial Director 1 aug. 2017
Dear customer, we feel that your stay was not satisfied, we are working on the improvements of the services

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
No one spoke English and they do not have wifi...
No one spoke English and they do not have wifi... the food had no taste.
Bodde här 2 nätter i juni 2017
Svar från Commercial Director 1 aug. 2017
Dear customer, we feel that your stay was not satisfied, we are working on the improvements of the services, this hotel dont have wifi and we work in this matter

2/10 Väldigt dåligt

Nyan, Vancouver, B.C. Canada

Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Pay more and go somewhere else
I didn't expect much: I was in China befoe it opened up completely. I arrived late because the direct flight from Toronto to Havana arrives at 11:30 anyway. The lobby was dark and the building was like a former hospital. I chose this because it was the closest in distance to the airport and the price was lowest (but still cost me about 100!) 1. The room light was not working. The bellman knows it but didn't do anything. I had to rely on the bathroom light. 2. The faucet was loose and barely functioning. 3. The bell captain arranged a private taxi and got a cut. I expected him to make some money but wasn't prepared that it would be a private car. There was one more middle man, who was in the car till somewhere in town, got out of the car and collected some money from the driver. I observed money changing hands twice. 4. Breakfast wasn't continental, but had a choice of either omlette or sandwitch. It was close to the closing time, but here was still 20 min and no coffee.
Bodde här 1 natt i maj 2017
Svar från Commercial Department Sercotel Cuba 19 juni 2017
Dear Customer First of all, we apologize for the inconvenience that we can cause during the stay in our hotel. Our hotel chain just a few months ago began with the administration of these hotels in Havana, we expect the next months to start with the improvements that we are scheduled to carry out in the hotels. Commercial Department Sercotel

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
No AC, no water, dirty and nothing was good in that hotel
Bodde här 1 natt i maj 2017
Svar från Commercial Department Sercotel Cuba 19 juni 2017
Dear Customer First of all, we apologize for the inconvenience that we can cause during the stay in our hotel. Our hotel chain just a few months ago began with the administration of these hotels in Havana, we expect the next months to start with the improvements that we are scheduled to carry out in the hotels.

4/10 Dåligt

JOHN

Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Dear Customer First of all, we apologize for the inconvenience that we can cause during the stay in our hotel. Our hotel chain just a few months ago began with the administration of these hotels in Havana, we expect the next months to start with the improvements that we are scheduled to carry out in the hotels. Commercial Department Sercotel