Dear Guest, we are deeply sorry regarding your experience with us, all the staff is at our guest disposal. The housekeeper could have provided more pillows if you had asked for it. We hope to see you again in Havana to get the chance to let change your opinion.

Mr. Mitsuhiro Es una pena su evaluacion del hotel. Esperamos mejorar y disculpe por los inconvenientes saludos Hotel staff

Gracias Sr. Jose la agradecemos sus comentarios y estamos trabajando para mejorar aun mas el Hotel saludos Hotel staff

Gracias por su opinion saludos

Gracias por los comentarios Y esperamos nos vuelva a visitaer saludos Hotel Staff

Dear Client we are so sorry. these problems nor depend on the hotel.. then was external situation hotel staff

Gracias por el comentario del personal estamos trabajando por mejorar el Hotel saludos Hotel Staff

Gracias por estar en el Hotel Vedado saludos Hotel Staff

Esperamos le haya gustado el Hotel y regrese con nosotros saludos Hotel Staff

Sr. Eliezer es una pena su opinion, estamos trabajando para mejorar. espero si repite tenga una mejor estancia saludos Hotel Staff

Sr. Cliente espero su estancia en el Hotel haya sido buena espero nos visite nuevamente Hotel Staff

Mr. client please receive our apologize for inconveniences during your stay we are working to improve the hote Hotel staff

Sr. Adolfo esperamos haya tenido una estancia placentera en el Hotel Vedado saludos Hotel staff

Merci beacoup ! Hotel Staff

Muchas gracias Arelys la esperamos nuevamente en el Hotel

Mr. Wolfgang We are very sorry about this situation. We aer working to improve the hotel in short time please apologize for inconvenience regards Hotel Staff

Mr. Client. we are very sorry with this situation, we are working to improve the hotel Please receive our apologize for inconvenieces Hotel staff

Sorry for all inconviences We are working to improve our Hotel REgards

Dear Client Please receive our apologize for these inconvenient during your stay in Vedado We are working to improve some services thanks and regards

Mrs. Margarita We are so sorry for these inconveniences during your stay We are working to improve the Hotel thanks Hotel staff

Thanks for your comments about Hotel Vedado Regards

THANKS FOR YOUR COMMENTS REGARDS HOTEL STAFF

THANKS FOR YOUR COMMENTS HOTEL VEDADO

Dear client. Please apologies us for all these inconvenience, we are working to improve our services and we are sure for next visit everything will be good for you Hotel staff

Sr. Juan Francisco Disculpe si el Hotel no cumplio sus expectativas. Trabajaremos para mejorar. Sin embargo nos gustaria que ampliara sus comentarios esperamos mejorar Hotel Staff

Hoping everything was Ok with you Hotel staff

Mr. Efrain Thanks a lot for your comments. We hope to improve our services nextly regards Hotel staff

Mr. Christopher We really sorry for all these inconvenience during your stay at Hotel . We are taking in to account your comments in order to improve the services. The hotel will get an investment during 2019 please receive our apologize Hotel staff

We are sorry for the report, but we can not find in our system proof of Expedia customers who have been changed room, as they are all housed in a certain area, so we do not understand the content of your note.

We are sorry to read your words, above all because on various occasions you spoke to the hotel staff, without mentioning anything and making compliments.

Muchas gracias por el comentario positivo, desafortunadamente aquí en la isla no siempre se puede garantizar un suministro constante de alimentos. Esperamos volver a verla pronto!

Lamentamos leer su comentario, pero nos gustaría dar una explicación: el agente de seguridad, así como el salvavidas en la piscina, están al servicio de los clientes para garantizar una estancia tranquila. Quien no es huésped del hotel, no está registrado, no es admitido en las habitaciones y en la piscina, una regla válida que debe respetarse en todos los hoteles del mundo, también en Cuba.

Muchas gracias por el comentario positivo sobre el personal, en cuanto a los otros informes lamentamos no tener más detalles para entender cómo mejorar. Esperamos darle la bienvenida de nuevo pronto

Gracias por compartir su experiencia: lamentamos no haber podido ayudarlo durante su estadía, ningún informe sobre los problemas reportados se realizó en la recepción o en el mostrador de relaciones públicas. Esperamos su próxima estadía en el Vedado en el corazón de La Habana!

Estimada cliente, estamos trabajando para mejoras en el Hotel en las habitaciones y servicios. Disculpe cualquier inconveniente causado durante su estancia staff hotel

Muchas gracias por el buen comentario, gracias por apreciar los servicios del hotel y su ubicación estratégica en el corazón del distrito de Vedado! Esperamos verla pronto en La Habana

Muchas gracias por compartir su opinión acerca de su estancía. Esperamos darle el bienvenido nuevamente cuando cuánto volverá en La Habana!

Dear Guest, Thank you for your comments: thanks to appreciate the staff and the breakfast. We are sorry for the other part of your comment: all the person in charge about your situation are working to find out what happened. At the end it is a pity we did not have the opportunity to satisfy your preference changing your room for another one, if you had so much troubles.

Muchas gracias por el comentario positivo, nos sentimos honrados de tenerte como huésped

Dear Yesi, we are grateful for you wonderful comment, you’ve caught the essential of Cuba, nothing is easy here but people have a big smile and a bigger heart!

Siamo molto dispiaciuti nel leggere il suo commento: lavoriamo costantemente per garantire un piacevole soggiorno all'Havana ai nostri ospiti e le sue parole ci mortificano, soprattutto perche' siamo presenti 24 ore al giorno e disponibiliti a offrire una soluzione ad ogni richiesta e/o segnalazione.

It is a pleasure for us you take your time to write your impression about your positive stay with us! We are satisfied to read that the staff, the cleaning and breakfast were excellent. We appreciate your suggestion about the necessity to renovate bathroom and we are working on it. We hope to welcome you soon in Havana. All the best Tais

Thank you for your comment: we are sorry to not been able to resolve what reported, the hotel staff is available 24 hours a day to satisfy client requests. The Vedado neighborhood, where the hotel is located, is one of the most lively and full of bars, restaurants and nightclubs in Havana.