Hotell i Heimbuchenthal

"Var bra med allt "

"We travelled as a family with a 1-yo and a 2,5 yo. This hotel is a bit outside of the nearest village, so you have to trust everything to function well in order to enjoy the stay and experience the surrounding nature. We choose this hotel based upon themselves describing the hotel as family-friendly. However, the experiment was very different. The rooms are nice, it is clean and the hotel staff were excellent. However, the restaurant did not seem to have any experience with children. It was almost empty, only a few other tables of customers. About 40 minutes after ordering, the staff asked if they should get started on preparing the kids meals. By then, the kids were bored and hungry, and as most know, there is absolutely no family who want to keep toddlers in high chairs and try to distract them for an extra 40 minutes if not needed. The staff simply did not seem to understand that a family with toddlers does not want a long sitting, we want our children to be fed and happy. So despite only a few other guests in the restaurant, the food arrived slightly more than an hour after ordering. By then, the kids were crying from hunger and could not eat. The staff were very quick to get us the full bill for food we could not eat or enjoy because we had to take the kids back to the room to comfort them and feed them snacks. This was an expensive mistake to book. The hotel is probably alright for couples but for families it should be avoided."