Hotell i Helechal

“Good”

“We booked two rooms; one was good. The other had a broken AC and smelled damp. The staff took the problem seriously and tried to resolve it. When that didn’t work, we were given a new room that was good in every way. The staff were consistently excellent! The pool is minimal, absolutely not what I expected. As a result, none of us or our three children wanted to swim. The breakfast was poor—neither tasty nor offering a good selection. It was okay, but not worthy of the Hyatt name.”

“Si todo. Muy bien volveremos ”

“Excellent hotel! All you need to enjoy Cayey, Cidra and other town”

“It’s a family owned business and we loved that. They were helpful, informative and very customer service friendly. The villa is a little dated, but beautiful views. Very peaceful and accommodating. I would stay again. It’s in the mountains and the roads are winding. It was quite the adventure and a great stay!”

“Didnt had chance to use it.”

“Habitación Limpia, ubicación ”

“The location of the hotel is in a very local spot ”

“They didn't offer military discount and for the 900 spent with no t.v and the toilet being small was not worth that but in a pinch can be a beautiful place as it was for me and my wife. ”

“The iron was not working and not hot water.”

“Excelente lugar, limpio, comodo, excelente localizacion”

“Todo muy bien ”

“The staff clamed that they sent me instructions on how to enter the room and I didn’t see anything in my mail box reflecting that claim I had to sleep in my car that night I had no phone number to call.”

“Bad customer service (horrible, it’s through a phone line and no one is near the hotel). . TV controller didn’t worked. Very difficult to understand how to get to the lobby. Place is not secured, any guest can lock the lobby from the inside and you will remain outside until someone comes out. I clearly hear the room outside. The fridges are shared with the whole hotel. ”