My husband and I went to Helen hoping for a relaxing, enjoyable weekend. The unit is not close enough to downtown to walk, in our opinion, so paying for and finding parking is necessary. Nevertheless, upon opening the door of our rental, we were hit with a very unpleasant odor. We also couldn’t turn on the ceiling fan without the ceiling fan light coming on. We messaged the property manager about the issues. She was very prompt with her response to us. She did come over and re-mop the floor and use some air freshener. The ceiling fan/light issue was never addressed. I can only assume this is because the odor was so bad that it was the main concern. She determined that the trap in the kitchenette sink needed to be cleaned. Parking in front of the unit was also a problem. We were offered no reduction of rental fees nor a refund of any kind. Our experience was far less than optimal and we felt we should have had been offered some kind of an adjustment - whether monetarily or by moving us to another property. We won’t be staying at this property again.