Lobbylounge

Recensioner av Hotel Lilla Roberts

4.5 out of 5
Hotel Lilla Roberts
Pieni Roobertinkatu 1-3, Helsinki

Recensioner

9,6

Enastående

10 - Fantastiskt i betyg. 773 av 1000 recensioner" "
8 - Bra i betyg. 190 av 1000 recensioner" "
6 - Okej i betyg. 26 av 1000 recensioner" "
4 - Dåligt i betyg. 8 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 3 av 1000 recensioner" "

9,6/10

Renlighet

9,6/10

Personal och service

9,2/10

Bekvämligheter

9,6/10

Boendets skick och faciliteter

9,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Per-Olov

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Roberto 29 jan. 2024
Dear Per-Olov, Thank you for the great feedback. Kind regards

10/10 Fantastiskt

Johan

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Roberto/ Lilla Roberts 25 jan. 2024
Dear Johan, Thank you for the 10 points. Kind regards

10/10 Fantastiskt

Anders

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i december 2023

10/10 Fantastiskt

Eva

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Lisa

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Perfekt boende centralt i Helsingfors.
Bodde här 6 nätter i november 2023
Svar från Front Office Manager 30 nov. 2023
Hej Lisa,Tack att du tagit tiden att skriva och för de fina orden!Att höra ni trivdes bra gör våran dag och vi hoppas att nästa gång vi ses blir snart.Med vänliga hälsningar,Tiia AromäkiFront Office Manager

10/10 Fantastiskt

Mårten

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2023
Svar från Front Office Manager 17 nov. 2023
Dear Mårten,I would like to thank you for your recent stay with us and taking your precious time to participate our important survey. I am delighted to see and hear that you have been happy with your visit and we have managed to meet your expectations. Once again, thank you very much for your stay. We look forward to welcoming you back soon again!With best regardsTiia AromäkiFront Office Manager

6/10 Okej

Jonas

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Warm rooms
Like too many hotels these days Lilla Roberts has limited the guest's ability to adjust room temperature. As a guest you are expected to sacrifice your sleep "for the environment" (or something like that). The minimum temperature you are allowed to set is 20C which to me is way too warm. Unfortunately they have removed all handles from the windows so you cannot open them, and you also cannot turn the radiator off. I had the staff open a window for me anyway but since the radiator was not turned off (and the adjustment knob removed) my room was around 22 C (71.6 F) and it was difficult to get any sleep during my two day stay. With that said: If you like warm rooms then this is a very nice hotel. Staff was also very good, friendly.
Bodde här 2 nätter i november 2023
Svar från Front Office Manager 17 nov. 2023
Dear Jonas,Thank you for your visit at Hotel Lilla Roberts and for taking the time to write this valuable feedback.Our sincere apologies if the room temperature has not been up to your preferences during your stay with us. Our staff is always happy to assist with the room temperature and I'm happy to hear that we have assisted with you with the window. Hopefully you also requested some help with the AC adjustments as our staff is able to modify the temperature.Once more, thank you for your stay and feedback.Wishing you a lovely rest of the year!With best regardsTiia AromäkiFront Office Manager

10/10 Fantastiskt

Per-Olov

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Front Office Manager 30 okt. 2023
Dear Per-Olov,Thank you for your stay at Hotel Lilla Roberts and for your excellent review.We hope to see you soon again!Best regards,Tiia AromäkiFront Office Manager

10/10 Fantastiskt

Dan

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Well worth considering!
Very nice hotel perfectly situated in the centre of Helsinki.
Bodde här 2 nätter i oktober 2023
Svar från Roberto/ Lilla Roberts 5 okt. 2023
Dear Dan, Thank you for the amazing feedback. Kind regards, Roberto

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i september 2023
Svar från Front Office Manager 4 okt. 2023
Dear guest,I would like to thank you for your recent stay with us.I am delighted to see and hear that you have been happy with your visit and we have managed to meet your expectations. Once again, thank you very much for your stay. We look forward to welcoming you back soon again!With best regardsTiia AromäkiFront Office Manager

10/10 Fantastiskt

Oliver

Bodde här 1 natt i augusti 2023
Svar från Front Office Manager 5 sep. 2023
Dear Oliver,Thank you for your stay at Hotel Lilla Roberts and for your excellent review!We hope to see you soon again in Helsinki and we wish you a lovely beginning of the fall.Best regards,Tiia AromäkiFront Office Manager

10/10 Fantastiskt

Tor

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2023
Svar från Front Office Manager 19 juli 2023
Dear Tor,Thank you for your stay with us and for your excellent review. We look forward on seeing you soon again at Hotel Lilla Roberts!Wishing you a lovely rest of the summer!Best regards,Tiia AromäkiFront Office Manager

10/10 Fantastiskt

Mårten

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice and stylish
Nice and stylish, I really like the atmosphere. Friendly staff, nice bar and very good breakfast. Will definitely book again!
Bodde här 1 natt i juni 2023
Svar från Front Office Manager 14 juli 2023
Dear Mårten,Thank you for your visit at Hotel Lilla Roberts! It is wonderful to see that you have enjoyed the hotel's atmosphere and especially our staff, bar and breakfast.We hope to see you soon again!Best regards,Tiia AromäkiFront Office Manager

8/10 Bra

Konstantinos

Bodde här 2 nätter i februari 2023
Svar från Front Office Manager 2 mars 2023
Dear Konstantinos,Thank you for your stay at Hotel Lilla Roberts and for your review. We are delighted to see that your stay with us has been pleasant. Warm welcome back at any time!Best regards,Tiia AromäkiFront Office Manager

10/10 Fantastiskt

Matts

Bodde här 1 natt i oktober 2022
Svar från Maria Streltsova 29 okt. 2022
Dear Mr. Spångberg,Thank you for choosing Hotel Lilla Roberts as your home while visiting Helsinki, and sharing your experience with us. I am delighted to note that your stay with us was pleasant.We truly hope that we would have the pleasure of welcoming you back here as our guest. Meanwhile, please do not hesitate to contact us in case you have any questions or requests.Best regards,Maria StreltsovaDuty Manager

8/10 Bra

Elisabeth

Bodde här 2 nätter i oktober 2022
Svar från Hanna T./Assistant Front Office Manager 8 okt. 2022
Dear Elisabeth, thank you for taking the time to review us. We are pleased to hear the hotel somehow met your expectations and that you have had an enjoyable stay. We truly hope to welcome you back to Hotel Lilla Roberts in the future again. Kind Regards, Hanna TynninenAssistant Front Office Manager

10/10 Fantastiskt

Per-Olov

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2022
Svar från Hanna T. / Assistant Front Office Manager 8 sep. 2022
Dear Per-Olov, thank you for sharing your feedback. We are pleased to hear the hotel did meet your expectations and that you have had an enjoyable stay. We truly hope to welcome you back in the not so distant future. Kind Regards,Hanna TynninenAssistant Front Office Manager

10/10 Fantastiskt

Per

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i juli 2022
Svar från Samir / front office 7 aug. 2022
Good morning, Per! It is such a pleasure to receive a completely satisfied review such as yours first thing in the morning. Thank you for your stay and for taking the time with this review. We hope to see you again! Best regards Samir Bourramman duty manager

10/10 Fantastiskt

Siri

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2022
Svar från Front Office Manager 5 aug. 2022
Dear Siri, Thank you for your visit at Hotel Lilla Roberts and your excellent review! Have a wonderful rest of the August and warm welcome back at any time! Best regards, Tiia Aromäki Front Office Manager

10/10 Fantastiskt

Anders

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Ett toppenhotell
Trivdes oerhört bra på Lilla Roberts. Bra bemötande, bra mat, jättefint rum, och bra läge i närheten av flera bra butiker och restauranger.
Bodde här 5 nätter i juli 2022
Svar från Hanna T./Duty Manager 16 juli 2022
Dear Anders, Thank you for taking the time to review us. We are pleased to hear the hotel did meet your expectations and that you have had an enjoyable stay. We truly hope to welcome you back to Hotel Lilla Roberts in the future again. Kind Regards, Hanna Tynninen Duty Manager

10/10 Fantastiskt

Verifierad resenär

Bodde här 1 natt i juli 2022
Svar från Hanna T. / Duty Manager 16 juli 2022
Hei Hanna, Kiitos paljon vierailustanne ja, että ehditte arvioimaan käyntiänne, arvostamme tätä todella. On hienoa kuulla, että majoituksenne sujui viihtyisästi. Kiitos vielä käynnistänne ja oikein lämpimästi tervetuloa takaisin. Toivottavasti näemme jälleen pian. Ystävällisin terveisin, Hanna Tynninen Vuoropäällikkö

8/10 Bra

Peter

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juli 2022
Svar från Hanna T. / Duty Manager 8 juli 2022
Dear Peter, thank you for sharing your feedback. We are pleased to hear the hotel did meet your expectations and that you have had an enjoyable stay. We truly hope to welcome you back in the not so distant future. Kind Regards, Hanna Tynninen Duty Manager

10/10 Fantastiskt

Johannes

Bodde här 1 natt i juli 2022
Svar från Hanna T. / Duty Manager 8 juli 2022
Dear Johannes, thank you for sharing your feedback. We are pleased to hear the hotel did meet your expectations and that you have had an enjoyable stay. We truly hope to welcome you back in the not so distant future. Kind Regards, Hanna Tynninen Duty Manager

10/10 Fantastiskt

Torbjörn

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juni 2022
Svar från Heidi 28 juni 2022
Dear Torbjörn, I would like to thank you for your stay with us and taking your precious time to review us here. I am delighted to see and hear that you have been happy with your visit and we have managed to meet your expectations We look forward to welcoming you back soon again! With best regards Heidi Tarilo Front Office Manager Hotel Lilla Roberts

10/10 Fantastiskt

orhan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juni 2022
Svar från Samir / duty manager 21 juni 2022
Hello there! Many thanks for your visit and we appreciate the time you took with this query. See you next time and have a brilliant summer! Best regards Samir Bourramman duty manager

10/10 Fantastiskt

Henrik

Bodde här 1 natt i april 2022
Svar från Hanna / Duty Manager 29 apr. 2022
Hello Henrik, Thank you for your kind review, we truly appreciate this. We hope everything went well during your stay. We hope to see you soon back at Hotel Lilla Roberts. Kind regards, Hanna Tynninen Duty Manager

10/10 Fantastiskt

Peter

Bodde här 1 natt i mars 2022
Svar från Erkki Kerttula/Front Office Manager 31 mars 2022
Dear Peter, thank you very much for your recent stay with us. We are over the moon by your full 10 rating. It makes us very happy to see that you have enjoyed your visit. Hopefully, we will see you back soon. With kindest regards, Erkki Kerttula/Front Office Manager

10/10 Fantastiskt

Marcus

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great rooms and service
I love this hotel. The service from the staff and the rooms are amazing.
Bodde här 1 natt i februari 2022
Svar från Erkki Kerttula 11 feb. 2022
Dear Marcus, thank you very much for your recent stay and for taking your time to rate us. We are over the moon by your full 10 review. Especially your motivating comment about the staff is heart-warming and it is keeping up the spirit during these challenging times. We are delighted to see that you enjoyed your visit and look forward to welcoming you back. Wishing you a safe Spring season! With kind regards, Erkki Kerttula/Front Office Manager

10/10 Fantastiskt

Peter

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2022
Svar från Samir Bourramman 18 jan. 2022
Dear Peter, I would like to thank you for your recent stay with us and taking your time to participate our important survey. I am delighted to see and hear that you have been happy with your visit and we have managed to meet your expectations. Once again, thank you very much for your stay. We look forward to welcoming you back. Wishing you all the best and safe year 2022. Best regards Samir Bourramman front desk

10/10 Fantastiskt

Erik

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2021
Svar från Erkki Kerttula/Front Office Manager 8 dec. 2021
Dear Erik, thank you very much for your recent stay with us and for taking your time to rate us. We are over the moon about your full 10 points rating. I am delighted to see that you have been happy with your visit. Hopefully we shall see you soon again. Wishing a safe and joyous holiday season! Erkki Kerttula/Front Office Manager

10/10 Fantastiskt

michael

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfect stay!
Bodde här 2 nätter i oktober 2021
Svar från Erkki Kerttula/Front Office Manager 19 okt. 2021
Dear Michael, thank you very much for your recent stay with us and for taking your time to rate us. We are delighted to see that you have been happy with your visit. Looking forward to welcoming you back soon. With kind regards, Erkki Kerttula/Front Office Manager

10/10 Fantastiskt

Lisa

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2021
Svar från Samir 25 aug. 2021
Dear Lisa, Thank you for taking the time to review us. We are happy to learn that your stay went well and that we successfully managed to offer what you were looking for. Welcome back soon again! Best regards Samir Bourramman manager on duty

10/10 Fantastiskt

Kim

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i april 2021
Svar från Erkki Kerttula/Front Office Manager 3 maj 2021
Dear Kim, thank you very much for your recent stay and for taking your time to rate us. We really appreciate your full ten rating which hopefully means that you have been happy with your visit. We look forward to seeing you soon again. WIshing you a safe Summer season! With kindest regards, Erkki Kerttula/Front Office Manager

8/10 Bra

Josefine

Gillade: Renlighet, personal och service och boendets skick och faciliteter
- Uncomfortable with see-through windows to the bathroom - The king-size bed was two separate beds
Bodde här 2 nätter i februari 2020
Svar från Erkki Kerttula/Front Office Manager 2 mars 2020
Dear Josefine, thank you very much for your stay and for sharing your experience here. I am delighted to see that you have been mainly happy with your stay but on the other hand I am sorry to hear that we have not met your expectations at certain points. I do hope that you have raised the issues while staying. Only this way we are able to tackle them and get them rectified immediately. Once again, thank you for your visit. We look forward to welcoming you back. With kind regards, Erkki Kerttula/Front Office Manager

10/10 Fantastiskt

Sabina

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2020
Svar från Erkki Kerttula/Front Office Manager 26 feb. 2020
Dear Sabina, I would like to thank you for your recent stay with us and taking your time to review us. I am delighted to see that you have been happy with your visit and we have managed to meet your expectations. Once again, thank you very much for your stay. We look forward to welcoming you back. With kind regards, Erkki Kerttula Front Office Manager

2/10 Väldigt dåligt

Olga

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet och rummets bekvämlighet
Not clean room plus a crowd of tourists
the room looked good but when i opened the curtain it was dust balls and a thick layer of dust on the floor next to the radiator, the window had lots of stains. When i came for breakfast it was the whole tourist bus group from China (doesn't matter which country, it's about the behaviour), they were having breakfast in their winter jackets (i dont know why), and it was queues to get food Also in the middle of a flu season, I would appreciate if people covered their face instead of coughing and sneezing directly on the buffet food. Also I couldn't connect Chromecast, it didn't work (i have done it many times previously so i know how to do it). so yeah my experience has not been good unfortunately.
Bodde här 2 nätter i februari 2020
Svar från Erkki Kerttula / Front Office Manager 12 feb. 2020
Dear Olga, I would like to thank you for your recent stay with us and taking your time to share your experiences. I am delighted to see that you have been happy with some service aspects of our hotel such as the arrival and departure. However, I am very sorry to hear that the breakfast lounge has not been up to your liking and the cleanliness of the room has not been up to our standards. Please accept our sincerest apologies. Your feedback has been forwarded to all appropriate department and it will definitely be used for training purposes and developing the operation. We do welcome guests from all over the world. Once again, thank you very much for your stay. I do hope that after all we will get another chance to wish you welcome back and prove that these mishaps were just one time failures. We can do everything better. With kind regards, Erkki Kerttula Front Office Manager

10/10 Fantastiskt

patricia

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2020
Svar från Erkki Kerttula/Front Office Manager 27 jan. 2020
Dear Patricia, I would like to thank you for your recent stay with us and taking your time to review us. I am delighted to see that you have been happy with your visit and we have managed to meet your expectations. Once again, thank you very much for your stay. We look forward to welcoming you back. With kind regards, Erkki Kerttula Front Office Manager

10/10 Fantastiskt

Annika

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lovely hotel, centrally located on quiet street.
Centrally located hotel on quiet street with excellent service. Room clean and airy, personnel very service minded.
Bodde här 3 nätter i juli 2019
Svar från Erkki Kerttula / Front Office Manager 16 jan. 2020
Dear Annika, I would like to thank you for your recent stay with us and sharing your feedback. I am delighted to see and hear that you have been happy with your visit and we have managed to meet your expectations. It really makes our day to read feedback and comments like yours. Especially your comment about the service is heart-warming. Once again, thank you for your stay. We look forward to welcoming you back soon.

10/10 Fantastiskt

Martin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2019

10/10 Fantastiskt

Helene

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2019

8/10 Bra

Hans

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2019

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fantastiskt hotell, miljön, rummet, personalen, restaurangen, allt var topp!
Bodde här 3 nätter i augusti 2019

10/10 Fantastiskt

Måns

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i september 2019

10/10 Fantastiskt

REBECCA

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
An excellent hotel in Helsinki, Finland
This hotel was excellent! We could check-in early and the room was great (even the pillows). The staff was great as well! Two minor missing details: no sauna and the breakfast could have been bigger.
Bodde här 2 nätter i augusti 2019

10/10 Fantastiskt

Jan-Åke

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juli 2019

10/10 Fantastiskt

patricia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juni 2019

10/10 Fantastiskt

Marika

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great
Always enjoys my stays at Lilla Roberts. Probably my 6th stay this time. Great and interesting breakfast, the only little thing they could improve on is their scrambled eggs which is always dry and stale and their tea selection/tea making which so far has made me opt for coffee instead
Bodde här 1 natt i maj 2019

10/10 Fantastiskt

Maija

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i maj 2019

10/10 Fantastiskt

MATS

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very nice
Bodde här 1 natt i maj 2019

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra läge
Väldigt bra hotell med trevlig personal. Fint stort rum och badrum. Rent och snyggt. God frukost. Utmärkt läge. Kommer gärna bo här igen.
Bodde här 2 nätter i maj 2019