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Recensioner av The Olde Kings Arms

3 out of 5
The Olde Kings Arms
is a trading name of Ben Satchfield Ltd, 41 High Street, Hemel Hempstead, England

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 124 av 306 recensioner" "
8 - Bra i betyg. 123 av 306 recensioner" "
6 - Okej i betyg. 42 av 306 recensioner" "
4 - Dåligt i betyg. 7 av 306 recensioner" "
2 - Väldigt dåligt i betyg. 10 av 306 recensioner" "

8,4/10

Renlighet

9,0/10

Personal och service

8,4/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

8/10 Bra

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bed and breakfast with historical touch!
Cosy, lovely and nice bed and breakfast with very friendly and helpful staff. Situated in the old part of the city and walkingdistance to shoppingcentre. If we are in the area again we will stay at to The Olde Kings Arms!

8/10 Bra

Chambino

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2024
Svar från Ben Satchfield - Owner 20 mars 2024
Thank you for rating us so highly!

6/10 Okej

Beatrix

Bodde här 1 natt i februari 2024
Svar från Ben Satchfield - Owner 20 mars 2024
6/10 rates us as good but we would rather be excellent and your review is way below our average. I would love to hear your feedback if you could contact me at the pub please? Ben

10/10 Fantastiskt

Simon

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Old Town pub with rooms - highly recommended.
This is a great pub with rooms. I used it a lot before the pandemic and starting to use it again now. It's a great place to stay when in Hemel Hempstead. Reasonably priced. Friendly staff. Cracking breakfast (served by the wonderful Michelle). I definitely recommend it.
Bodde här 2 nätter i februari 2024
Svar från Ben Satchfield - Owner 20 mars 2024
Thank you very much for your comments, great to see you have returned to staying with us!

10/10 Fantastiskt

Aaron

Bodde här 1 natt i februari 2024
Svar från Ben Satchfield - Owner 20 mars 2024
Thank you for a full 10/10 - you clearly had an excellent time with us!

10/10 Fantastiskt

Richard

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
We’ll worth the stay.
A great stay in a comfy bed, warm bedroom and excellent facilities.
Bodde här 1 natt i januari 2024
Svar från Ben Satchfield - Owner 20 mars 2024
Thank you for a top rated review!

8/10 Bra

Christopher

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i december 2023
Svar från Ben Satchfield - Owner 27 dec. 2023
Thank you for rating us as very good.

8/10 Bra

keith

Reste med familjen
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Watch the wirld go bye 👋
Paid parking was very close by, but free from 6pm, & only 50p/hour, so no biggie. Room was a little tired, but had aircon so a plus for summer use. Rooms are directly opposite a nightclub & there are alot of very active bars in this highstreet. There was noise for several hours ~1am - 3am, but yo be fair not the hotels fault & didnt really bother us, we were awake anyway. This is actually a great spot for a night out, we had a great time within 100 yards on either direction, really enjoyed it. Breakfast was good and overall price was very competitive. Dint let the noise put you off, embrace it & nake some of your own.
Bodde här 1 natt i december 2023
Svar från Ben Satchfield - Owner 27 dec. 2023
Thanks for your very fair review. Whilst we are nowhere near a nightclub as you suggest, I admit there can be street noise from people who are unsure of how to behave late at night. I am pleased that you did lot let this ruin your stay.

10/10 Fantastiskt

David

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
What a great place. Charming and helpful service, lovely old building, very comfortable. Good pub food and an excellent breakfast. Pub goes out of its way to be eco friendly.
Bodde här 1 natt i oktober 2023
Svar från Ben Satchfield - Owner 23 okt. 2023
Thank you for a top rated review.

10/10 Fantastiskt

Samantha

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great little B&B
Staff were so friendly and helpful. We ate in the bar and the food was lovely. Room quiet and comfortable
Bodde här 1 natt i september 2023
Svar från Ben Satchfield - Owner 23 okt. 2023
Thank you for taking the time to write this review, it is appreciated.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från Ben Satchfield - Owner 26 sep. 2023
Thank you for your rating.

4/10 Dåligt

Carolyn

Gillade: Renlighet
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Definitely not good value for money. Incredibly noisy; both inside and outside the pub with drunks wandering past shouting until well after 3:00a.m. The room was tiny without even a bottle of water on offer, although there were tea and coffee making facilities, and the tap water was lukewarm. Whilst not remotely the hotel's fault Expedia really let me down as I had searched for hotels in Berkhamstead and only found that I had managed to book a room in Hemel Hempstead for the night on finishing dinner in Berkhamstead. After a pretty much entirely sleepless night I gave up and set off for home at 6:00a.m. I will not use either Expedia or The Olde King's Arms again.
Bodde här 1 natt i september 2023
Svar från Ben Satchfield - Owner 26 sep. 2023
You clearly came with a negative attitude following your issue of booking the wrong hotel and not checking your booking properly with your travel agent. Everything was wrong and nothing we could do would appease that. I am sorry you booked the wrong hotel in the wrong town. We have never had complaints about the lukewarm water and this just goes to show how ridiculous your comments are. Please ensure you book the correct town next time, they are clearly very different places - and ensure you do bring your negative miserable faces near an establishment of mine ever again.

6/10 Okej

Carla

Reste med familjen
Gillade: Renlighet och personal och service
Room was lovely, bathroom a bit tired looking.
Bodde här 1 natt i september 2023
Svar från Ben Satchfield - Owner 19 sep. 2023
I am very sorry if you did not like the bathroom but I am pleased you liked the rest of the room.

8/10 Bra

Trevor

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
One night stay
Good position. Evening food was reasonable, breakfast was ample and good. Mattress sagged a little and daughter said her mattress uneven. Wifi did not walk all the time we were there. Provider "had been called" but didn't get it operational before we left.
Bodde här 1 natt i augusti 2023
Svar från Ben Satchfield - Owner 19 sep. 2023
I am sorry of the wifi issue which has now been fixed. It was wobbly for 3 days and I am sorry you were affected. I am pleased that you still rate us as very good, 8/10.

8/10 Bra

Keith

Bodde här 3 nätter i augusti 2023
Svar från Ben Satchfield - Owner 19 sep. 2023
Thank you for a rating of very good.

10/10 Fantastiskt

Douglas

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
excellent service great breakfast good location
Bodde här 1 natt i juli 2023
Svar från Ben Satchfield - Owner 16 aug. 2023
Thanks for a lovely review.

8/10 Bra

Miles

Gillade: Personal och service
Bodde här 1 natt i juli 2023
Svar från Ben Satchfield - Owner 16 aug. 2023
Thank you for a very good rating.

8/10 Bra

Linda

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i juli 2023
Svar från Ben Satchfield - Owner 17 juli 2023
Thank you for an 8/10 review which rates us as very good!

8/10 Bra

Leonnie

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Service was good, some of the things we ordered were not available due to limited stock but friendly, clean and a good breakfast but no mushrooms!
Bodde här 1 natt i juni 2023
Svar från Ben Satchfield - Owner 4 juli 2023
Thank you for your response. We all love mushrooms on a breakfast, I am sorry these were unavailable. I am unsure why but will look into the matter.

10/10 Fantastiskt

Danielle

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Our family room was so spacious. Staff very friendly. Breakfast was included and cooked to order. It’s right on the high street with lots of other pubs nearby so it was a bit noisy on the street outside til late, but expected somewhat if you’re staying at a pub that’s serving to midnight anyway. We were very happy with our stay and would stay again.
Bodde här 1 natt i juni 2023
Svar från Ben Satchfield - Owner 17 juli 2023
Thank you very much for such a detailed review.

10/10 Fantastiskt

Kelly

Bodde här 1 natt i juni 2023
Svar från Ben Satchfield - Owner 2 juli 2023
Thank you for your review

2/10 Väldigt dåligt

Chris

Bodde här 1 natt i juni 2023
Svar från Ben Satchfield - Owner 17 juli 2023
Hello. There are no complaints logged at the hotel for the entire week you stayed so I can only assume you scored us 2/10 as an error. Based on this and the fact you have placed no feedback here there is clearly a problem with Expedia reviews - please can Expedia advise.

10/10 Fantastiskt

Mark, Liverpool

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The room was really spacious, clean with a very comfortable bed. The breakfast included was really good, freshly cooked and the staff where all really nice and helpful.
Bodde här 2 nätter i juni 2023
Svar från Ben Satchfield - Owner 26 juni 2023
Thank you very much for a lovely review.

8/10 Bra

James

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juni 2023
Svar från Ben Satchfield - Owner 26 juni 2023
Thank you for rating us so highly - 8/10 is rated as very good.

10/10 Fantastiskt

wendy

Bodde här 1 natt i maj 2023
Svar från Ben Satchfield - Owner 26 juni 2023
Top marks - thank you, I am pleased that we are delivering for our customers.

10/10 Fantastiskt

Volta

Bodde här 1 natt i april 2023
Svar från Ben Satchfield - Owner 2 maj 2023
Thank you for a top rated review.

10/10 Fantastiskt

Alexa

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great
Bodde här 1 natt i april 2023
Svar från Ben Satchfield - Owner 2 maj 2023
You have rated us the full 5/5 - thank you!

6/10 Okej

Dave

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Ok
Advertising on site parking but none Shower needs re grouting desperately Staff friendly
Bodde här 1 natt i mars 2023
Svar från Ben Satchfield - Owner 2 maj 2023
Your review is a fair one. I have no idea why the details have changed to show parking is available as this has never been the case. I have changed this back as there is no on site parking. I am sorry that this occurred.

10/10 Fantastiskt

Nicola

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lovely comfy rooms set behind the pub in the old town of Hemel Hempstead. The wonderful friendly staff made me feel so welcome and really looked after me, making me breakfast sandwiches when I had no time for breakfast. Great food. Excellent shower in bathroom!
Bodde här 2 nätter i mars 2023
Svar från Ben Satchfield - Owner 2 maj 2023
I appreciate your detailed review of the hotel. Thank you.

6/10 Okej

miss d

Reste i grupp
Gillade: Rummets bekvämlighet
Wi fi down the entire time. Booked table for dinner and we were warned there was a private function setting up round us and that we needed to be gone by 6. At 5.15 were asked to finish up so felt a little uncomfortable. No Pizzas available on the menu and the platter for £17 wasnt worth the money. Breakfast was lovely and bed comfy.
Bodde här 1 natt i mars 2023
Svar från Ben Satchfield - Owner 2 maj 2023
I am sorry that your experience was not up to the standard I expect. The wifi issue affected the pub for 3 days which is when you stayed. It is a shame you do not feel your meal was value for money.

10/10 Fantastiskt

Christopher

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Easy stay, great breakfast available in the morning and friendly staff!
Bodde här 1 natt i mars 2023
Svar från Ben Satchfield - Owner 2 maj 2023
Thank you for a top rated review!

8/10 Bra

Barbara

Bodde här 1 natt i mars 2023
Svar från Ben Satchfield - Owner 2 maj 2023
8/10 rates us as very good - thank you.

10/10 Fantastiskt

mark

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
The owner, manager and staff were all so helpfull, polite and friendly. The food was excellent. The room was fantastic lovely and clean and well maintained. We are looking at going back next year but with the family this time. I would highly recommend The Olde Kings Arms to any one.
Bodde här 2 nätter i mars 2023
Svar från Ben Satchfield - Owner 2 maj 2023
I am pleased that everything was to your liking and that you would recommend us - thank you very much!

8/10 Bra

Andrew

Affärsresenär
Gillade: Renlighet och personal och service
There was a warm and friendly welcome at this Inn with rooms - great location in the old town with historic buildings and a cluster of great restaurants - recommend the Cochin - a South Indian restaurant - Michelle at breakfast makes everyone feel welcome. Rooms small, simple, very clean with nice en-suite.
Bodde här 1 natt i februari 2023

10/10 Fantastiskt

Philip

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
This is a quaint pub, which is not contrived for tourists. People who are used to staying in old, quirky, one-off places will like this. Those used to slick, modern hotel rooms might struggle with some of the idiosyncrasies. Lots of little steps and stairs and low beams. Manager Brett was great.
Bodde här 1 natt i februari 2023

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2023

10/10 Fantastiskt

MR P A

Bodde här 1 natt i januari 2023

8/10 Bra

John

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i december 2022

10/10 Fantastiskt

Charlie

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2022

8/10 Bra

Tony

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Welcome from young lady was lovely, room was A1 as was lady serving breakfast couldn’t no enough!! All good was Excellent! Only Criticism was very poor parking, had to park down the road.
Svar från Ben Satchfield - Landlord 28 nov. 2022
Thank you for rating us 4/5 which is very good. I am pleased the staff looked after you.

10/10 Fantastiskt

Kathleen

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Helpful staff
Very helpful breakfast staff and chief made pancakes special for my son even though not on menu
Bodde här 2 nätter i oktober 2022
Svar från Ben Satchfield - Landlord 28 nov. 2022
Thank you for a top rated review!

6/10 Okej

MR P A

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet
Lovely building and staff. Just needs a clean.
Lovely old building with lots of charm. Very friendly staff and great breakfast. I just wish they would clean the place. Curly hairs by the sink (not mine) and grubby shower. Also emergency lighting in bedrooms is so bright, you’ll need a blackout mask.
Bodde här 1 natt i oktober 2022
Svar från Ben Satchfield - Landlord 28 nov. 2022
Your comments are noted regarding the clean. We are usually rated very highly in this area so I am sorry this was not to our usual standard.

10/10 Fantastiskt

Nigel

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2022
Svar från Ben Satchfield - Landlord 28 nov. 2022
Thank you for your score.

10/10 Fantastiskt

D

Bodde här 1 natt i oktober 2022
Svar från Ben Satchfield - Landlord 28 nov. 2022
Thank you for a top rated review.

8/10 Bra

Geoffrey

Bodde här 1 natt i september 2022

10/10 Fantastiskt

Nick

Bodde här 1 natt i september 2022

8/10 Bra

MR P A

Affärsresenär
Gillade: Renlighet och personal och service
Lots of character
Great hotel and full of character. A nice change from the corporate chains. However, this is in a busy town centre so there is lots of noise, both from the creaking floorboards and early morning bon men.
Bodde här 1 natt i augusti 2022

10/10 Fantastiskt

William

Bodde här 1 natt i augusti 2022