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Recensioner av The Watermill Hotel, Sure Hotel Collection by Best Western

3 out of 5
The Watermill Hotel, Sure Hotel Collection by Best Western
London Road, Bourne End, Hemel Hempstead, England

Recensioner

6,6
10 - Fantastiskt i betyg. 34 av 237 recensioner" "
8 - Bra i betyg. 78 av 237 recensioner" "
6 - Okej i betyg. 64 av 237 recensioner" "
4 - Dåligt i betyg. 34 av 237 recensioner" "
2 - Väldigt dåligt i betyg. 27 av 237 recensioner" "

7,4/10

Renlighet

7,0/10

Personal och service

6,8/10

Bekvämligheter

6,4/10

Boendets skick och faciliteter

Recensioner

8/10 Bra

Verifierad resenär

Gillade: Renlighet och personal och service
Good location from the workplace...rooms are okey....but not too soundproof...and they are clean.....check in was alright but there were little propblems upon check in (1x i was checked into someone elses room...2nd time they did not have the booking upon arrival) ...staff was helpful and friendly to solve it...good breakfast
Bodde här 3 nätter i februari 2020

2/10 Väldigt dåligt

A

Affärsresenär
Gillade inte: Personal och service
Won’t stay again
Room was freezing and took ages to warm up via the air conditioning Then no hot water in the morning for a shower Staff didn’t seem to care on check in or out
Bodde här 1 natt i februari 2020
Svar från . 21 feb. 2020
On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are currently in the process of structure refurbishments and would like to assure you that we are further training our staff in order to provide you with the service and warm welcome that you deserve. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bra

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I didnt like the fact the hotel and especislly the restaurant was very cold. No heating working.
Bodde här 1 natt i januari 2020
Svar från . 21 feb. 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Fantastiskt

Kenneth, Orlando, Florida

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Surpasses expectations. Room was excellent. Gentlemen named Jude at the front desk was extremely nice.
Bodde här 1 natt i januari 2020
Svar från . 21 feb. 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Bra

Verifierad resenär

Gillade: Personal och service och bekvämligheter
Bodde här 1 natt i november 2019

8/10 Bra

Mark

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
One Night Stay
Clean room, great restaurant choice and good food. The only negative was it took a little time to get connected using the guest Wifi and breakfast was OK but as a whole very good.
Bodde här 1 natt i november 2019

8/10 Bra

Thomas

Affärsresenär
Gillade: Personal och service
Accommodation okay but could do with a better update, breakfast was okay selection but hot buffet was poor only thing correct temperature was the hashbrowns . When I mentioned the Tomato Sauce had run out the lady serving look at me to say what do you expect me to do!! there after there was no replacement. At £98 B&B will not say again
Bodde här 1 natt i november 2019

8/10 Bra

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i oktober 2019

8/10 Bra

Malcolm

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good comfortable quite hotel
Bodde här 1 natt i oktober 2019

2/10 Väldigt dåligt

Doug

Affärsresenär
Gillade: Renlighet
Gillade inte: Personal och service
What a shame, the new rooms are lovely but...
On arrival, there were no staff anywhere, one customer in the deserted bar, an empty dining room, no one. Eventually a member of staff appeared, with no apology. The room was tired but OK, however in the morning none of the lights int he room, including the bathroom worked, meaning a shave by the torch on my phone. Unlikely I will return.
Bodde här 1 natt i oktober 2019

6/10 Okej

Sarah

Bodde här 1 natt i september 2019

4/10 Dåligt

Paul

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Uncomfortably annoying 😡
The room was very dated, worn out carpet, hideous bathroom suit with mould around the sink , door handle hanging off, noisy heating, overpriced room, didn’t bother using any other facilities went elsewhere 😡
Bodde här 2 nätter i september 2019
Svar från Alisha 17 okt. 2019
Dear Paul, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards,

8/10 Bra

Marcus

Gillade: Renlighet och rummets bekvämlighet
Reasonably happy!
Nice clean hotel. However there seemed to be a bit of a mix up with the booking at check-in. Probably due to the fact I had to amend the booking. There also seemed to be an over charge from the original booking. I had been charged for superior rooms after I amenended. We were given standard rooms, I think there seems to be a lack of communication between the hotel and hotels.com!
Bodde här 3 nätter i september 2019

8/10 Bra

Melissa

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
value for money
great location. great space and easy parking. Lovely outside area for eating. Very friendly staff.
Bodde här 1 natt i september 2019
Svar från Alisha 17 okt. 2019
Hi, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I would like to apologise for the inconvenience. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, The Watermill Hotel

4/10 Dåligt

Andrew

Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Personal och service och boendets skick och faciliteter
Soulless and poor sevice
This hotel was soulless no atmosphere ,the room were tired bits hanging off hear and there, service was poor we arrived back at the hotel @10.30 pm had drink beer was awful (gassy too much head) and was not able to order any food not even a bag of crisps. we asked for some biscuits to take to the room ans were offered 3 biscotti, Not a good experience
Bodde här 1 natt i september 2019
Svar från The Watermill Hotel 29 sep. 2019
Dear Andrew, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 01442349955. Kind Regards, Alisha

10/10 Fantastiskt

Julia

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2019
Svar från Alisha 17 okt. 2019
Dear Julia, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I would like to apologise for the inconvenience. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, The Watermill Hotel

10/10 Fantastiskt

Paul

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2019
Svar från Alisha 23 aug. 2019
Dear Paul, Thank you for taking time to review our property.Your feedback is very important to us.We hope you will come back and see us again soon.Thank you once again. Kind Regards,

4/10 Dåligt

N, London

Reste i grupp, Reste med familjen
Gillade inte: Bekvämligheter och boendets skick och faciliteter
1) Good location with nice garden and river 2) Most rooms do not have air conditioning even though the website says air conditioned rooms. 3) Staff gave us rooms in different blocks even though we had one booking as a family. Hotel policy should be reviewed as rooms under one policy should not be so far apart. 4) Room service was not available after 10:30pm 5) Coffee machine was broken
Bodde här 1 natt i juli 2019

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i juli 2019
Svar från Alisha 8 aug. 2019
Hi, Thank you for taking time to review to review our property,your feedback is very important to us.We hope you will come back and see us again soon. Kind Regards,

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i juli 2019
Svar från The Watermill Hotel 8 aug. 2019
Hi, Thank you for taking time to review our property,your feedback is very important to us .We hope you will come back and see us again soon. Thank you once again. Kind Regards,

2/10 Väldigt dåligt

Christine

Bodde här 2 nätter i juli 2019

8/10 Bra

Matt

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
A good all-rounder
The stay itself was great, the shower was grotty and didn’t drain away properly, but other than that top show.
Bodde här 1 natt i juli 2019
Svar från The Watermill Hotel 8 aug. 2019
Dear Matt, Thank you for taking time to review our property,your feedback is very important to us.we hope you will come back and see us again soon. Kind Regards,

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet
Restauarant never open when it is food cold can’t eat it managers customer service needs reviewing
Bodde här 1 natt i juni 2019
Svar från The Watermill Hotel 9 aug. 2019
Hi, Thank you for your feedback.We would like apologise for the inconvenience caused and we do hope that you will back to see us again soon,so that we can get another chance to provide you with a comfortable stay with us.Thank you once again for your review. Kind Regards,

8/10 Bra

Verifierad resenär

Gillade: Personal och service
Bodde här 1 natt i juni 2019
Svar från The Watermill Hotel 9 aug. 2019
Hi, Thank you for taking time to review our property ,your feedback is very important to us.We hope you will come back and see us again soon. Kind Regards,

10/10 Fantastiskt

Verifierad resenär

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful setting - bitcdated but very clean & comfortable
Bodde här 1 natt i juni 2019
Svar från The Watermill Hotel 8 aug. 2019
Hi, Thank you for taking time to review our property,your feedback is very important to us.We hope you will come back and see us again soon.Thank you once again. Kind Regards,

6/10 Okej

Verifierad resenär

Bodde här 2 nätter i juni 2019
Svar från The Watermill Hotel 8 aug. 2019
Hi, Thank you for taking time to review our property,your feedback is very important to us.We hope you will come back ad see again soon. Kind Regards,

4/10 Dåligt

Steven

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juni 2019
Svar från The Watermill Hotel 9 aug. 2019
Thank you for taking time to review our property,your feedback is very important to us .We hope you will come back and see us again soon. Kind Regards,

6/10 Okej

Verifierad resenär

Reste i grupp
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Room was large but the bed had seen better days and the pressure in the shower was pathetic.
Bodde här 1 natt i juni 2019
Svar från The Watermill Hotel 9 aug. 2019
Hi, Thank you for your feedback we really do appreciate it.We would would like to assure you that we are currently in the process of structure refurbishments and we do hope that you will come back and see us again soon. Kind Regards,

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The lovely thing about this hotel is the location, with the river running under the main hotel and the watermill itself. Unfortunately the whole place is very tired and needs a complete refurb. We couldn't use the shower as the head was completely filthy. The evening dinner was okay, but the full English breakfast was pretty cold!
Bodde här 1 natt i maj 2019

6/10 Okej

Verifierad resenär

Reste med sin partner
Gillade inte: Renlighet, personal och service och bekvämligheter
Mattress was very soft and was difficult to get good nights sleep
Bodde här 1 natt i maj 2019

6/10 Okej

Paul

Gillade: Renlighet och rummets bekvämlighet
Average hotel at best.
Bodde här 2 nätter i april 2019

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2019

6/10 Okej

Verifierad resenär

Gillade: Personal och service
Gillade inte: Rummets bekvämlighet
Beds are a small double and not as comfortable as the other nearby hotel but it is a convenient location with plenty of parking and it’s in the middle of the village.
Bodde här 1 natt i april 2019

10/10 Fantastiskt

Julie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
It’s lovely to see the TLC the hotel needs taking place. This work didn’t impact on this lovely cosy hotel. Wonderfully warm and clean.
Bodde här 1 natt i april 2019

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2019

8/10 Bra

Anthony

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A very nice stay.
Great room for the price. Only thing I would say is the mattress wasn’t firm enough and dipped in the middle.
Bodde här 1 natt i mars 2019
Svar från Watermill Hotel 30 apr. 2019
Thank you for your visit and thank you for letting us know, we apologise for any inconvenience. We hope that you will visit us again. Kind Regards Watermill Hotel Team

6/10 Okej

Verifierad resenär

Gillade inte: Bekvämligheter
Bodde här 1 natt i mars 2019

8/10 Bra

Rob

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Recent stay and suggestion
May I suggest that you sign up to Defense Discount Card scheme and also, Blue Light Card scheme. These are the official government endorsed discount schemes for armed services and emergency service worker. Paramedics and soldiers like me, who work for the NHS, don’t earn a huge sum so the comfort of nice hotels like yours is often denied us due to cost. Thank you for a very pleasant 2 nights during my somewhat unpleasant 3 NHS shifts.
Bodde här 2 nätter i mars 2019

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i mars 2019

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 4 nätter i mars 2019

10/10 Fantastiskt

WILLIAM

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
SUPER PLACE
LOVELY PLACE TO STAY VERY CLEAN AND COMFORTABLE
Bodde här 1 natt i mars 2019
Svar från Watermill Hotel 30 apr. 2019
Thank You for your visit, we are glad that you enjoy your stay at our hotel. Waiting for your next visit. Kind Regards Watermill Hotel Team

4/10 Dåligt

Julie

Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2019

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i februari 2019

10/10 Fantastiskt

Anthony

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Review
Very good
Bodde här 1 natt i januari 2019

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent location for business in the West Herts area
Bodde här 1 natt i januari 2019
Svar från Ioli Mazgaltzidou- Guest Service Executive 31 jan. 2019
Thank you for taking the time to review our property. We are very glad to hear that our location best matched your needs and we look forward to welcoming you back in the near future.

10/10 Fantastiskt

Akber

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2019

8/10 Bra

Kevin

Gillade: Renlighet och personal och service
Birthday Trip 2018
We only stayed one night, so it’s difficult to assess the hotel properly. The room itself was very comfortable, but the bed sagged slightly.
Bodde här 1 natt i december 2018

6/10 Okej

Verifierad resenär

Bodde här 1 natt i december 2018

4/10 Dåligt

Verifierad resenär

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The hotel was in need of a good cleaning. The rooms should have been cleaner.
Bodde här 1 natt i december 2018
Svar från Ioli Mazgaltzidou- Guest Service Executive 20 dec. 2018
Thank you very much for taking the time to review our property. Your feedback is important to us and we will be using it to implement improvements to ensure we offer a better experience for guests in the future. On behalf of our entire team we would like to apologise for your recent experience with us, we have forwarded your feedback to the housekeeping team and we will ensure that we provide the highest standards of cleanliness in our hotel. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards

6/10 Okej

Valerie L

Gillade: Rummets bekvämlighet
Gillade inte: Personal och service
It was ok but it was marred by a Wedding Party with very antisocial guests ! Noise and language terrible . It did not stop until 5.30 am . Reception called in-house Security but should have called the police . If Nest Western are providing Wedding Srvivr they must have recourse to dealing more effectively with truly awful anti social behaviour.
Bodde här 2 nätter i december 2018
Svar från Ioli Mazgaltzidou- Guest Service Executive 17 dec. 2018
Dear Valerie, Thank you so much for taking the time to review our property. We are very sorry to hear that you did not have a comfortable stay with us and we would like to assure you that our staff is doing the best possible to ensure a pleasant stay for all of our guests. On this occasion, we would like apologise for the inconvenience caused and we do hope that you will come back and give us another chance to provide you with a superior experience. Regards