Utomhuspool

Recensioner av Best Western Plus Diamond Valley Inn

2.5 out of 5
Best Western Plus Diamond Valley Inn
3510 W Florida Ave, Hemet, CA

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 441 av 1001 recensioner" "
8 - Bra i betyg. 291 av 1001 recensioner" "
6 - Okej i betyg. 124 av 1001 recensioner" "
4 - Dåligt i betyg. 70 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 75 av 1001 recensioner" "

8,4/10

Renlighet

8,6/10

Personal och service

7,6/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fint hotell när restauranger och butiker.
Rent och fint rum med sköna sängar.
Bodde här 1 natt i maj 2018
Svar från Nikki Taylor 12 juni 2018
Tack. Vi hoppas att vi ses igen i framtiden.

8/10 Bra

Pontus

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i februari 2018
Svar från Nikki Taylor 1 mars 2018
Thank you for your rating.

10/10 Fantastiskt

Dale

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very friendly front desk clerk! The TV in our room want working so she moved us to an upgraded room at no extra
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Renato, Compton

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Arturo

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Convenient
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Penelope

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property was in a good location. Staff was accomodating and friendly. Rooms were nice and plenty of space. My only complaint was that for a King-sized bed, you were given four small pillows that must have been 12x12 inch in size. Never seen this before. Also, breakfast was excellent, but was exhausting at times, trying to find an employee who would serve you. Otherwise, I would recommend this place.
Bodde här 2 nätter i april 2024

8/10 Bra

Cecilia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very clean. I would stay here again.
Bodde här 1 natt i april 2024

8/10 Bra

rueben

Gillade: Renlighet och boendets skick och faciliteter
Easy to find
Bodde här 1 natt i april 2024

2/10 Väldigt dåligt

Corinda

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was the most disgusting hotel stay I have ever had. The inside of the air vents were absolutely rancid, the floors were literally making our feet black. We had 4 rooms, in one the air didn’t work, in another the water in the shower wouldn’t turn on, the hallway door to the outside didn’t lock or latch and people sat and smoked right outside of it. The manager Vicky was horrible and rude and did nothing to help us.
Bodde här 2 nätter i april 2024
Svar från vicki 21 apr. 2024
Dear CorindaThank you for taking our survey your feedback is very important to us. I am very sorry your stay was not a good experience. My staff and I both tried our best to upgrade you when we first heard about the floor. I understand how frustrating it is to move rooms when you have little ones. Again I am very sorry we were not able to meet your satisfaction.

6/10 Okej

Bruce

Reste med sin partner
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
This property is getting somewhat run down with the rooms apparently not well cleaned between guests. There was dirt and cobwebs in the corners. The carpet didn't invite bare feet for sure. We had a lot of trouble with adequate electrical output from room plugs. Insufficient to operate our iphone charging plugs anyway. Walls are thin enough that the tv in the next room was clearly audible. On the plus side the pool and hot tub were perfect and the breakfast was first rate While convenient for our needs I think we will stay elsewhere next time we are in Hemet.
Bodde här 2 nätter i april 2024
Svar från Vicki 14 apr. 2024
Dear Bruce Thank you for completing our survey, your feedback is very important to us. I do apologize for the inconvenience with the outlets we are in process of an upgrade on all rooms. I did compensate you for your troubles. I do hope to see you and your wife again if ever in our area. I really enjoyed talking with the two of you.

8/10 Bra

Kris

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Was centrally located by where I needed to be.
Bodde här 2 nätter i mars 2024
Svar från Vicki 14 apr. 2024
Dear Kris Thank you for doing our survey as we use your feedback to improve in the areas we are not meeting our guests expectations. Please come see us again if in our area.

6/10 Okej

Rhodora

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet och bekvämligheter
I only stayed for a night and I prepaid and pre-checked in since I know I will be getting to the hotel late. There was plenty parking space and it’s free parking. There was a posted sign at the entrance door that they are sold out. The lady at the desk said that they are sold out but I told her I have a reservation. She gave me my room key which is just around the corner from the lobby. At first my key wasn’t working so she replaced it. When I got inside the room, I was so shocked and disappointed to see that the bed wasn’t made. I was so tired from a long drive and a long day and I have to go back and let the lady know that the bed wasn’t made and a mess. She went inside the room and saw and apologized to me. She said that luckily someone called and canceled their reservation so she’s going to give me the other room which is an upgrade to the one I originally got. The room replacement was nice and clean although the volume of the tv was a bit loud and the remote wasn’t working to turn down the volume. The free breakfast selections was very limited and wasn’t great either. The potatoes were over cooked. The waffle was good since you get to make it fresh. I wouldn’t go back to this property if I’m ever back in the area. The only good thing about the property is it’s across a shopping center.
Bodde här 1 natt i mars 2024
Svar från Vicki 14 apr. 2024
Dear RhodoraThank you for your review as we use your feedback to improve our mistakes for future guests. I am so sorry for the trouble you went through getting settled in your room, we are going through a lot of changes, new employees and work on our rooms. I do hope you will reconsider and give us another try if you come to Hemet again.

6/10 Okej

James

Reste med familjen
Gillade: Renlighet och personal och service
Food was ok had to wait a long time. Items in room were falling apart. The girl at the counter was amazing
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Sherry L.

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had a nice stay
Bodde här 1 natt i mars 2024
Svar från Vicki 17 mars 2024
Dear SherryThank you for making the time to complete our survey.I am really happy to hear you enjoyed your stay.Hope to see you again.

8/10 Bra

Fernando

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
La atención de la persona en el mostrador fue excelente
Bodde här 1 natt i mars 2024
Svar från Vicki 17 mars 2024
Dear FernandoThank you for your review I will share it with my staff.

10/10 Fantastiskt

Mayra

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The rooms are clean and the surroundings are quiet.
Bodde här 1 natt i mars 2024
Svar från Vicki 17 mars 2024
Dear MayraThank you for doing our survey your feedback is very important to us. I am glad you enjoyed your stay at our Hotel.

10/10 Fantastiskt

Maria

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Perfect distance from everything.
Bodde här 1 natt i mars 2024
Svar från Vicki 17 mars 2024
Dear Maria Thank you for completing the survey we use your feedback to improve where our guests are seeing we need improvement. You are so right we are in the best area within walking distance to everything.

2/10 Väldigt dåligt

Joshua

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Svar från Vicki 9 mars 2024
Dear Joshua Thank you for taking our survey your feedback is very important to us. I am sorry to see you did not enjoy your stay with us, if you would like to discuss what was wrong with your stay please contact me at the hotel.

10/10 Fantastiskt

Jesse

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good location and clean
Bodde här 1 natt i mars 2024
Svar från Vicki 17 mars 2024
Dear JesseI do thank you for your review your feedback is very important to us. Yes we are in a great location and everything you could need is in walking distance.

6/10 Okej

Faith

Reste med familj och småbarn
The staff tried to rip me off from my deposit but they failed., I won’t be going back due to the inconvenience
Bodde här 2 nätter i februari 2024

4/10 Dåligt

Juan G

Reste med sin partner
Their was no cable to watch TV, there was smell of weed throughout the hall ways sink was clogged, toilet barely flushed...
Bodde här 1 natt i februari 2024
Svar från Vicki 26 feb. 2024
Dear JuanThank you for taking our survey your feedback is very important to us. I am sorry to hear that you had some issues with your stay. Did you inform the front desk that you were having these issues. Cable is not a problem here the source or input could've been wrong and a simple fix. I do hope you will give us another try if in our area.

8/10 Bra

Elroy

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The location.
Bodde här 2 nätter i februari 2024
Svar från Vicki 26 feb. 2024
Dear Elroy Thank you for completing the survey as we use your feedback to improve our customer service and in the areas our guests see we need to improve in.

2/10 Väldigt dåligt

abdalrahman

Gillade inte: Renlighet och boendets skick och faciliteter
Felt like I was sleeping in a rock
Bodde här 1 natt i februari 2024
Svar från Vicki 26 feb. 2024
Dear Guest Thank you for taking our survey your feedback is very important to us. I am so sorry to hear that you didn't get a good nights rest. If you are in our area again try the 3rd floor, the beds are so comfortable, guests love them.

8/10 Bra

Karla

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was good the only downside was the room near the elevator
Bodde här 1 natt i februari 2024
Svar från Vicki 26 feb. 2024
Dear KarlaI do appreciate your feedback on our survey, it sure helps me to fine the areas we need to improve in. I do hope you will give us another try if you come back to Hemet. Make sure to let us know you want a room away from elevator.

10/10 Fantastiskt

Zuleyma

Reste med familjen
Gillade: Personal och service och bekvämligheter
The employees were amazing
Bodde här 2 nätter i februari 2024
Svar från Vicki 26 feb. 2024
Dear GuestThank you so much for taking the time to do our survey. I will definitely share the compliment with my staff.Thank you again hope to see you again soon.

10/10 Fantastiskt

Henry

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The rooms were clean and the bed was comfy. Breakfast was outstanding
Bodde här 1 natt i februari 2024
Svar från Vicki 26 feb. 2024
Dear HenryThank you for the great review we do appreciate it. I will be sure to share this with my staff.

10/10 Fantastiskt

Kathy

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room was fantastic! Staff was super nice and free breakfast was good and appreciated! Great value!
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Vanessa

Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Daniel

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Check is was easy.
Liz at the front counter was extremely helpful when we checked in. She was very friendly and knowledgeable about the area.
Bodde här 2 nätter i januari 2024

4/10 Dåligt

Aileen

Gillade: Renlighet och personal och service
The room shared a wall with the elevator, so Everytime some used it, I could hear it and all the conversations everyone was having in the lobby/ dinning area. Very difficult to get any sleep.
Bodde här 1 natt i januari 2024
Svar från Vicki 30 jan. 2024
Dear AileenThank you for taking our survey as your feedback helps us to improve ourselves. I am sorry to hear you didn't have a good experience with us. I do hope you will give us another chance if ever in our area again.

10/10 Fantastiskt

Jason

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Vicki the manager was awesome. All of the staff are great. This is my second year staying there for over a week and I will keep returning
Bodde här 7 nätter i januari 2024
Svar från vicki 30 jan. 2024
Dear Jason Thank you for completing our survey and for the compliments. They are very much appreciated. We hope to see you soon!

10/10 Fantastiskt

Carlotta

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Alec

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was so simple to check in
Bodde här 1 natt i januari 2024

8/10 Bra

Denise

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Breakfast included. Noise in the parking lot late at night was bothersome.
Bodde här 2 nätter i januari 2024

10/10 Fantastiskt

Tabitha

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 4 nätter i januari 2024

10/10 Fantastiskt

Kattia

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
I was there for a funeral it was my second time, breakfast was really delicious
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

BRANDIE

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good deal!
Always a nice place to stay! Rooms are always clean and stocked! Only recommend bringing snacks, no vending machines and front desk is expensive and limited on drinks.
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Richard and Darlene

Reste med sin partner
Gillade: Bekvämligheter
Clean comfortable friendly staff
Bodde här 1 natt i januari 2024

4/10 Dåligt

Alicia

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Staff is great, room was extremely dirty. Very noisy. Door handle from the was broken. Electric plugs don’t work
Bodde här 1 natt i december 2023
Svar från vicki 29 dec. 2023
Dear AliciaThank you for taking our survey your feedback is very important to us. I am sorry to hear your stay was not a pleasant one. We are in the process of updating our rooms and some have not been completed. Please if in our area again give us another try so we can make sure your stay is a better experience.

8/10 Bra

shane

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Sonia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Everything was amazing! I reserved the room for my daughter and her boyfriend that are visiting from North Carolina and I was impressed at the ease check in was! I am definitely booking here again and recommending to everyone visiting Hemet!
Bodde här 2 nätter i december 2023
Svar från vicki 16 dec. 2023
Dear SoniaThank you so much for taking the time to answer our survey, your feedback is very important to us. I will be sure to share this with the staff. Happy Holidays to you and your family.

8/10 Bra

Terryl, Lakewood

Bodde här 1 natt i december 2023

6/10 Okej

Alan

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Key card to enter room never worked. Had to get management involved each time I needed to enter my room.
Svar från Vicki 26 feb. 2024
Dear Alan Thank you so much for taking the time to do our survey, we appreciate your feedback. I do apologize for the inconvenience of the door not working properly. We are going through each room and fixing this issue, I am sure that was quite frustrating.

8/10 Bra

Joseph

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
the beds where to to hard the place was old looking needs a remodel now staff was great just run down
Bodde här 1 natt i november 2023

4/10 Dåligt

Esteban

Gillade: Personal och service
Gillade inte: Bekvämligheter
Was given a wheelchair accessible room for some reason so the bed was very very low to the floor and very uncomfortable. A few of the pillows had visible stains. Stains on the chair. The shower had no curb so water got everywhere when used and had to use most of the towels to dry up mess. Super thin walls, could hear ppl slamming doors and TVs all night. Room had funky smell
Bodde här 2 nätter i november 2023

10/10 Fantastiskt

Refugio

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Solo la bañera tardava en krse el agua
Bodde här 1 natt i november 2023

8/10 Bra

Justine

Reste med familj och småbarn
Gillade: Renlighet, personal och service och bekvämligheter
The staff was extremely friendly and the hotel itself is nice it’s just outdated.
Bodde här 1 natt i november 2023
Svar från Vicki 4 dec. 2023
Dear JustineThank you so much for taking our survey your feedback is very important to us. We are currently working on updating our rooms but having 66 rooms it is taking a little more time then we hoped for. I do hope you will come see us again soon.

10/10 Fantastiskt

Mary

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great, friendly personnel. Clean room.
Bodde här 2 nätter i november 2023

6/10 Okej

Rhonda

Affärsresenär
Gillade: Renlighet och personal och service
Ok Room Ok Location
Hotel was nice enough, Room had everything you could ask for. The room was overcrowded with two queen sized beds , I kept hitting my shins on the metal squared off bed frames. The breakfast looked ok was standard hotel fair. Very crowded breakfast area.
Bodde här 2 nätter i november 2023
Svar från Vicki 4 dec. 2023
Dear RhondaThank you for taking the time to do our survey your feedback is very important to us. I agree our breakfast area can get a bit crowded we are working on a new solution. Thank you again for staying with us.

4/10 Dåligt

KARI

Gillade: Personal och service
Bodde här 3 nätter i november 2023