Thank you Eva for your lovely review, really appreciated by all.

Good Morning and thank you for your review. We are happy that you enjoyed your stay with us, and got to relax and enjoy the garden. With regards to the pool, it is a salt water pool and during the time of your stay - with there being very hot days and a lot of people utilising the pool, we had to add a lot of salt in order for it to make chlorine. This had the effect of making the water a little cloudy for a day or two, but it is perfectly safe to swim. You were also together with friends in the Villa which has its own pool which, of course, you were free to utilise. The cliff paths are truly magnificent and one of the highlights of coming to stay in Hermanus. Kind regards, Melanie & The Whale Rock Team

Good Afternoon Colin and thank you for taking the time to send us your review, albeit not a good one. I will go through your various points raised as it is a rather lengthy review. You make the comment of "luxury" setting high expectations. We like to think of our Lodge as a spacious, well maintained, comfortable "home from home" and to us this is the essence of the word "luxury". Our gardens are a haven and together with two swimming pools, something that one does not often come across at a Guest House. The constant compliments that we receive has proved to us that people are pleasantly surprised when booking at a 4* Guest House with 5* amenities. I think that perhaps you were expecting something like the Marine Hotel but then again you would also have paid triple for that experience. We are at the seaside, our entire Lodge was revamped not long ago, the Villa where you stayed being only 5 years old. Our photographs are a true reflection of what you get and the mention about cliched fish and shell decor does not even deserve a comment. Yes, the Villa has its own entrance but is still situated on the same property. It really has not proved to be much of a hindrance to guests having to park there after their check in - once again, not sure what relevance your comment has. Point taken about the signs requesting guests to save water as the Western Cape is a drought area. We will endeavour to make the signs "more slick". Our apologies for the smell in the room, this was due to a broken pipe outside and has subsequently been replaced. I would so appreciate more feedback on what you expect from breakfast as we have one of the most substantial breakfasts around. Ranging from homemade breads, croissants, muffins, ciabattas, pastries, pancakes, ja variety of jams, a cheese and meat platter, fruit salad and 3 fruit platters, 3 different yoghurts, 3 different cereals and then a hot breakfast on order, I am actually not sure what more we can offer? We have filter coffee on tap but speciality coffees are extra, which is the norm at most establishments. We have a new member of staff currently being trained. No, they were not gossiping but going through the various scenarios around breakfast. I am disappointed that you felt neglected as my staff is always complimented on their service, but in good faith, I will raise your issues with them to ensure that this does not happen again. The sea bar photo which you refer to is Ficks, which is a 30 minute walk on the beautiful cliff paths leading into town. The harbour is a mere 5 minute walk away, very convenient with two restaurants and where the whale boat operators or sunset cruises take place. All in all, Hermanus is a wonderful place for a holiday and the fact that we fell short of your expectations is a shame but perhaps a little unjustified.

Thank you Bryan and we look forward to having you back!

Thank you for your fantastic review and we are so pleased that you enjoyed your stay with us.

Thank you for pointing that out to us and we have been in touch with customer services to rectify this mistake. What happens is that guests put their pictures on the site and they are randomly chosen to be in a specific order. We apologise for this but hope that you had a good time at the Lodge. Kind regards, Melanie & The Whale Rock Team

Thank you Patrick for your lovely review! Much appreciated by us all here at the Lodge.

This is a wonderful review - thank you! The Whale Rock Team does their best to make everyone's stay special and I am really pleased that you enjoyed your stay. Kind regards, Melanie & The Whale Rock Team

Thank you from the Whale Rock Team for such a great review!

Thank you for your review Sharon. The Villa where you stayed was recently built and furnished so a little surprised by your comments of the furnishings being "tired". Your Walker Bay Suite is situated on the top floor, a large and comfortable Suite with a balcony with great views. If you have any suggestions on how we can improve our very substantial breakfast offerings, please let me know as we are always looking for positive contributions on ways to improve. We are pleased that you enjoyed our spacious gardens, pool area and the beautiful cliff paths literally just outside of the Lodge. Hermanus boasts top notch security companies with regular patrols in the whole town including high end cameras situated in prime spots ensuring the safety of all.

Thank you for such a positive review and we hope you will return for another visit soon.

Thank you for your great review and I hope you will be back to visit again soon!

Wonderful to know that you enjoyed your time with us! Thanks again for the super review!

Thank you for give us such a great review! We hope you will be back for another visit again soon.

Dear NBJ, thanks very much for your 10 out of 10 rating. We are thrilled to hear you have thoroughly enjoyed your stay at Whale Rock Luxury Lodge and we hope to welcome you back soon. Kind regards, Dave & The Whale Rock Team

Thank you for your super review! We try our very best and I will relay your positive feedback to the Whale Rock Team. Kind regards, Melanie Musson

We are so happy that you enjoyed your stay at our beautiful Lodge. The gardens and pool area are indeed spacious and peaceful. We are only a 5 minute drive from the centre of town, but many guests take a walk on our beautiful cliff path just outside the Lodge, walk into town and catch a very affordable taxi back. We hope to see you back. Kind regards Melanie Musson

Thank you so much for staying at Whale Rock Lodge. Please come again. :)

Many thanks for your great review - it is very much appreciated!

Thank you so much for the lovely review - it is very much appreciated! Come back and visit us again anytime. Kind regards Melanie & The Whale Rock Team

Dear John, thanks for the great 10 out of 10 rating. Glad to hear you thoroughly enjoyed you stay at Whale Rock. Hope to see you soon back. Kind regards, Dave & The Whale Rock Team

Wonderful news that you enjoyed the tranquility and your stay with us. Kind regards Melanie & The Whale Rock Team

Thank you for your great feedback, we really appreciate it and hope you will come back for another stay. Kind regards Melanie & The Whale Rock Team

Thank you for your great review, and we hope that you will enjoy the rest of your holiday.

Thank you for your great review Alfons and we are super happy that you enjoyed your stay with us - please come and visit again!

Dear Lisa & Martina, It was so nice to have you both stay and thank you for your lovely review - I will be sure to share this with the staff and I hope that you will both come and visit again when next in SA.

Thank you for taking the time out to write us such a lovely review. We strive to make our guests feel welcome and to offer great service, so it is always nice to hear that our efforts are appreciated. We hope that you will return, once again, sometime soon.

Thank you for your great review and we are so pleased you enjoyed your stay! The underfloor heating definitely takes the chill out of the cold days and that is also why we light all 3 fireplaces to make it as cosy as possible for our guests during the winter months. We hope you come back and visit us again.

Thank you David for your very positive review and I hope you will be back soon for another visit.

Thank you so much for your lovely review and we hope to see you back soon!

Thank you for giving us a great review of 10/10! We hope to see you back some day soon, Kind regards, Melanie & The Whale Rock Team

Dear Michael, thanks for your positive review. We hope to see you back soon again. Thanks and kind regards, Dave & The Whale Rock Team

Dear Alistair, Thanks for your review. We hope to welcome you back soon at Whale Rock Lodge. Kind regards, Dave & The Whale Rock Team

Dear Magnus, Thanks for your positive review. We're always glad to hear good things about our staff and that you enjoyed your room and the balcony and patio of the rooms you have stayed in. So happy for you that you saw the Whales in the bay too. We hope to see you back at Whale Rock on a future trip. Thanks and kind regards, Dave & The Whale Rock Team

Dear Enrico, thanks for your positive review of Whale Rock Lodge. A pity you didn't find Hermanus interesting as Hermanus is a lovely coastal town with many places of interest and many things to explore and activities on offer. Maybe you should come back one day to explore the town properly. Kind regards, Dave

Thank you for your very positive review! We hope to have you back for another visit some day soon.

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Dear Gary, thank you so much for your great review and we are delighted that you enjoyed your complimentary upgrade and stay at our Lodge. We hope to see you back some time soon.

Thank you so much for your positive review and we are delighted that you enjoyed your stay with us. We look forward to a return visit one day.

Thank you for taking the time out to write a lovely review and we are pleased that our service is appreciated and that you enjoyed our delicious breakfast. Come back soon!

Thank you for your review as we always try and maintain good service at our Lodge. The cliff paths are a beautiful walk into town and one of the highlights in Hermanus. Unfortunately township living is part of South Africa and something out of our control. However, the Government and municipality is doing their best to build new houses for the people and hopefully soon they will all have decent living conditions. I hope that you enjoyed the rest of your holiday in South Africa and that one day you will come back and visit us again at the Lodge.

Good Morning Veronica, Thank you so much for taking time out to post such a positive review. We hope that you will come back and visit again some time.