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Recensioner av Hilton Beachfront Resort & Spa Hilton Head Island

4.5 out of 5
Hilton Beachfront Resort & Spa Hilton Head Island
1 Hotel Circle, Hilton Head Island, SC

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 494 av 1059 recensioner" "
8 - Bra i betyg. 244 av 1059 recensioner" "
6 - Okej i betyg. 150 av 1059 recensioner" "
4 - Dåligt i betyg. 88 av 1059 recensioner" "
2 - Väldigt dåligt i betyg. 83 av 1059 recensioner" "

8,2/10

Renlighet

8,4/10

Personal och service

8,0/10

Bekvämligheter

7,8/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Thomas

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was very well put together. The amenities were very nice. I definitely enjoyed the pool and Jacuzzi.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

David

Great location with very friendly staff
Bodde här 1 natt i april 2024

2/10 Väldigt dåligt

Yemaya

Reste med familj och småbarn
Gillade inte: Bekvämligheter
The blankets were nasty!! The hot water did not work!! The staff Wass making excuses. The elevators didn’t work. My son birthday trip was ruined
Bodde här 2 nätter i april 2024

8/10 Bra

Jeffrey, FARIBAULT

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was perfect for a quick day vacation
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Kaethe, Wilmington

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice location on the water and nice pool area with options for shade and sun. I was disappointed that I had to pay $10 to pay to park on my own in outdoor lot. Not disclosed and seems unnecessary in that location. Self park should be free.
Bodde här 2 nätter i april 2024

6/10 Okej

Francesca

Reste med familjen
Gillade: Renlighet
Posizione invidiabile
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Mathew

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice walking trails
Bodde här 3 nätter i april 2024

2/10 Väldigt dåligt

Mark

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
What’s with the RESORT FEE tacked on a day later with no prior notice or explanation? I accept being charged to park my own car, but these junk fees are now completely out of control. I hoped a place as nice as your would be above this. I’ve used Expedia to book and pay for more than a few hotels and this is the first time I’ve seen a charge like this. Might be the last time I use Expedia.
Bodde här 1 natt i april 2024

6/10 Okej

rick

Reste i grupp
Gillade: Boendets skick och faciliteter
The beds in hotel are very uncomfortable. We also were disappointed that the room service was not consistent. And, thirdly our duvet insert had brown and feather cotton clumps that were ridiculous gross!
Bodde här 4 nätter i april 2024

10/10 Fantastiskt

Sunay

Reste med familj och småbarn, Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Na
Bodde här 2 nätter i april 2024

6/10 Okej

Chandavy

Reste med sin partner
Gillade: Renlighet och personal och service
Resort view room was a view of another building’s roof. No other complaints.
Bodde här 2 nätter i april 2024

2/10 Väldigt dåligt

Kimberly

Reste med familjen
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
This hotel has completely FALSE ADVERTISMENT, I will never book at this hotel again!! First off, they charged my card and denied doing it, second off, the 1st day we got their,the ceiling was leaking in the room,they moved me to another room,which they lied about the Ocean view,it was partial ocean .. Lets just put it this way, once my card was charged,and it shouldn't have because my room was already paid for and they had already taken the Holding Fee, and the Front desk lied and act like they didn't know where the charge came from, that right there helped made my mind up , NOT TO BOOK THERE ANYMORE!! Also the TV did not work and the actual door to the room kept having malfunctions!! Basically my whole stay there I had to keep calling Front desk to fix something, and a vacation stay, I shouldn't have had to do that.
Bodde här 1 natt i mars 2024

6/10 Okej

Charysse, Buford

Bodde här 4 nätter i april 2024

4/10 Dåligt

Meghan

Reste med familjen
Gillade inte: Personal och service
The property decor was modern but unfortunately the cleaning and care rendered that unimportant. Rooms and areas were dirty and not well kept. The staff was also extremely inattentive. We called Guest service 4 times: broken glass in bathroom upon check-in, faulty lock on the main door, question about spa hours and inquiring on a package. THEY DIDN’T ANSWER THE PHONE ONCE. Stay somewhere else.
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Manal

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

James

Bodde här 3 nätter i april 2024

4/10 Dåligt

Jeannie

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
The best thing about this property was their beds other than that the service was horrible... If you could get a drink you were lucky they are either watering down their alcohol or minimally pouring one server served my 16 year old daughter an alcoholic beverage she didn't even catch a buzz and she's not a drinker we realized after the fact that she didn't get a virgin pina colada the bathroom was continually out of toilet paper tissue and hand towels the view is decent however the shade takes over majority of the pool area... 3/4 of the surrounding pool area is given to anyone who wants to buy a seat/ cabana so it's like being on an airplane again the pool was freezing and not heated couldn't even comfortably get in it.... seriously disappointing first time in the Hilton Head South Carolina area definitely wouldn't recommend or go back so many more beautiful accommodating places really hesitated to write this review because I always prefer compliments and positive vibes but this just needed to be put out there they need to improve so here's to that
Bodde här 2 nätter i april 2024

4/10 Dåligt

Steve

Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Sonsechria

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Family of four (teens) we had an amazing time
Bodde här 2 nätter i april 2024

8/10 Bra

saket

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Love the property is next to beach
Bodde här 2 nätter i mars 2024

6/10 Okej

Richard, Toronto

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Patricia

Reste med familj och småbarn
Gillade: Renlighet och personal och service
Great hotel
Bodde här 3 nätter i mars 2024

10/10 Fantastiskt

William

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Kristine

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice beach area with close pool and bar area.
Bodde här 2 nätter i mars 2024

8/10 Bra

William G

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i mars 2024

10/10 Fantastiskt

Sara

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

John A

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent in every way
Bodde här 5 nätter i mars 2024

10/10 Fantastiskt

Noni

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Perfect weekend getaway.
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Jane

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel. Very friendly and helpful.
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Dale

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Location on the beach!!!!
Bodde här 4 nätter i mars 2024

10/10 Fantastiskt

frederick

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very peaceful
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Sharene C

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Jane

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel. Very friendly and helpful.
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Noni

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Perfect weekend getaway.
Bodde här 1 natt i mars 2024

8/10 Bra

Clyde

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was good except maid service. Does housekeeping not make beds anymore?
Bodde här 4 nätter i mars 2024

10/10 Fantastiskt

Heath

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was close to the ocean
Bodde här 3 nätter i december 2023

4/10 Dåligt

Barbara, Little Neck

Reste med familjen
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
I feel they treated us badly. I booked the trip with Expedia on my Discover card. When I got to the Hilton I hadn’t brought my Discover card to put on hold so I gave them my Citicard. They charged me over $1,879 saying they never received payment from Expedia. After 3 days of refusing to refund my money they only gave me a partial refund. We also had a problem with housekeeping. They didn’t clean the room a few times, they didn’t even give us clean towels. Also when I told them the top bed covers were terribly stained they said it was because when they get washed the stuffing clumps. David Wilkins, the property manager promised us a $350 credit due to this which we never received, I realize they took over the resort from Marriott a few weeks early but they used this as an excuse for every thing.
Bodde här 5 nätter i mars 2024

10/10 Fantastiskt

Rodolfo

Gillade: Renlighet
Bodde här 1 natt i mars 2024

8/10 Bra

Rhonda L

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024

10/10 Fantastiskt

Mai

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Vijay was at the reception, he is the best.
Bodde här 1 natt i februari 2024
Svar från Hotel Management 28 feb. 2024
Dear Mai, Thanks for the wonderful review and for taking the time to compliment our hardworking team. We are delighted to know you received outstanding service from Vijay and that they took great care of you. We appreciate you choosing Marriott Hilton Head Resort & Spa and we look forward to having you as a guest again!Thank you,Hotel Management

8/10 Bra

Stanley, Asheboro

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We enjoyed our stay. I wish they would pay a little more attention to detail when they are cleaning the rooms.
Bodde här 2 nätter i februari 2024
Svar från Hotel Management 22 feb. 2024
Dear Stanley, Thank you for reviewing your stay at Marriott Hilton Head Resort & Spa. It is great to know that you had an overall pleasant experience. We have noted your feedback about cleaning concerns and appreciate the constructive comment as we always want to hear how we can enhance our guest experience. Thank you again; we hope we have the chance to welcome you back in the near future!Thank you,Hotel Management

6/10 Okej

Wendy

Reste med sin partner
Gillade: Renlighet och personal och service
One of the reasons we chose this hotel, was to take advantage of the indoor pool and hot tub. They were not available until the last day before we left, and the pool was too cold to use.
Bodde här 5 nätter i februari 2024
Svar från Hotel Management 20 feb. 2024
Dear Wendy, Thank you for reviewing your stay. We apologize for not meeting your expectations with our indoor pool and hot tub. We regret any inconvenience and frustration this caused you, and please know we are grateful for your patience. It was a pleasure having you as our guest, and we hope to make your stay perfect the next time you are in the area. We would love to have you back the next time you are in Hilton Head.Thank you,Hotel Management

2/10 Väldigt dåligt

Fatimata

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Outdated and dirty. Terrible smell. Water smelled like sewer and tasted weird. Toilet water was yellow. Hotel rooms smelled bad. Our balcony door did not lock. Food options terrible.
Bodde här 2 nätter i februari 2024
Svar från Hotel Management 12 feb. 2024
Dear Fatimata, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with the quality and condition of your room. Your comfort is paramount to us, and we regret not meeting your expectations. We are also sorry that you felt our menu was limited. Rest assured, your comments will be addressed appropriately to enhance our services and offerings. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back to provide you with the hospitality we are known for.Thank you,Hotel Management

10/10 Fantastiskt

yolanda, Charleston

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great getaway!
Bodde här 1 natt i januari 2024
Svar från Hotel Management 29 jan. 2024
Dear Yolanda, Thank you for sharing your feedback regarding your recent stay at Marriott Hilton Head Resort & Spa. We are delighted to hear that your expereince was exceptional. We look forward to the pleasure of welcoming you back in the future.Thank you,Hotel Management

10/10 Fantastiskt

Judy

Reste i grupp
Bodde här 11 nätter i januari 2024
Svar från Hotel Management 23 jan. 2024
Dear Judy, It is wonderful to know you enjoyed everything about your time at Marriott Hilton Head Resort & Spa and that we exceeded your expectations. We appreciate your kind rating and hope you will be able to stay with us again soon.Thank you,Hotel Management

8/10 Bra

Mary

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
You absolutely CANNOT beat the view!!! Rooms could use updating.
Bodde här 1 natt i december 2023
Svar från Hotel Management 21 jan. 2024
Dear Mary, Thank you for choosing to stay with us at Marriott Hilton Head Resort & Spa. We are happy to read you loved our breathtaking views. However, we regret not meeting some of your expectations. We understand your comments regarding the need to remodel our rooms, and your notes will be considered as we plan for future updates and for freshening up our property. We are grateful for the feedback and hope we have the opportunity to serve you again.Thank you,Hotel Management

10/10 Fantastiskt

Ricky

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Hotel Management 16 jan. 2024
Dear Ricky, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Marriott Hilton Head Resort & Spa, and we look forward to welcoming you back soon. Thank you,Hotel Management

10/10 Fantastiskt

Thomas

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Svar från Hotel Management 12 jan. 2024
Dear Thomas, Thank you for staying at Marriott Hilton Head Resort & Spa and for the excellent review! We are committed to ensuring a memorable experience for every guest, so it's always great to receive comments like yours. We appreciate you choosing us and look forward to seeing you again soon.Thank you,Hotel Management

10/10 Fantastiskt

Diane

Reste med familjen
Gillade: Personal och service och bekvämligheter
Given the name and the type of property it needs a little TLC. Not bad but this was once a jewel. Return it to its former glory.
Bodde här 1 natt i januari 2024
Svar från Hotel Management 10 jan. 2024
Dear Diane, Thank you for the honest review regarding your recent stay at the Marriott Hilton Head Resort & Spa. While we are pleased to hear you enjoyed your overall visit, we are sorry you felt our resort needed updating. Your notes will be considered as we plan for future updates and for freshening up our property. We are grateful for the feedback and hope we have the opportunity to serve you again.Thank you,Hotel Management

10/10 Fantastiskt

David, East Falmouth

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our stay did not disappoint. The staff were very professional, kind and helpful. The hotel was meticulous. Great all around.
Bodde här 4 nätter i januari 2024
Svar från Hotel Management 9 jan. 2024
Dear David, Thank you for being our guest at Marriott Hilton Head Resort & Spa and for the excellent review! We are delighted to know you were pleased with our well-maintained property and courteous associates. We appreciate you choosing us and look forward to your return visit.Thank you,Hotel Management