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Recensioner av Spark By Hilton Hilton Head Island

3 out of 5
Spark By Hilton Hilton Head Island
11 Lemoyne Avenue, Hilton Head Island, SC

Recensioner

7,8

Bra

10 - Fantastiskt i betyg. 314 av 916 recensioner" "
8 - Bra i betyg. 313 av 916 recensioner" "
6 - Okej i betyg. 163 av 916 recensioner" "
4 - Dåligt i betyg. 70 av 916 recensioner" "
2 - Väldigt dåligt i betyg. 56 av 916 recensioner" "

8,4/10

Renlighet

8,2/10

Personal och service

7,0/10

Bekvämligheter

7,8/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

8/10 Bra

John

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i juli 2023

8/10 Bra

Ingemar

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Resa i sydstaterna
Bra läge i förhållande till stranden. Bra frukost.
Bodde här 1 natt i september 2018

6/10 Okej

Ingela

Gillade: Renlighet
Okej hotell för några nätter, poolen var under ombyggnad tyvärr
Bodde här 2 nätter i juni 2017

8/10 Bra

Edward

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Eric

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Not expensive. Very clean. Not fancy. Nice pool.
Bodde här 1 natt i april 2024

2/10 Väldigt dåligt

William

Gillade inte: Renlighet
Bodde här 1 natt i april 2024

4/10 Dåligt

Phil

Reste med sin partner
The people at the property were very kind. There was no outside markings to show where the property was so it was somewhere difficult to find without GPS. The only difficulty was there was no hot water the whole time we were there so we were unable to shower. That is a real downer. I thought a refund was due, but didn’t ask for one.
Bodde här 1 natt i april 2024

4/10 Dåligt

Julie, Hollywood

Reste i grupp
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter
No hot water for 24 hrs. Staff was nice (especially Angela). Property is oddly situated and could use more/better amenities
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Emma

Bodde här 1 natt i april 2024

6/10 Okej

Marilinda

Gillade: Personal och service
The room smells & there is no view.
Bodde här 1 natt i april 2024

8/10 Bra

Dennis

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice location
Bodde här 1 natt i mars 2024

2/10 Väldigt dåligt

Mika

Reste med familjen
Gillade inte: Personal och service och bekvämligheter
Their card reader was down when we checked in. The customer service person at the front desk stated he would call when the system was back up. No biggie, I had already prepaid for the room online. Wait till 11pm at night when he began banging violently on the glass window at our room. He banged the door so hard it scared my 71 year old mother who was staying with us. Woke us up for a 10.00 parking charge that had to be paid immediately. Excuse me..... but I think it would have been just fine to wait until morning. He called the room phone and my spouse and I walked to the office to pay AGAIN in the middle of the night! I exclaimed how upset I was at his behavior and that none of us could fall back asleep. In which he started shouting at us that we were "Not respecting him" I stated that he was wrong for ruining our night and that that his behavior was unnecessary. I can not believe you have such a reckless person on your staff!!!! You can also hear all of your neighbors any one walking up the stairs, this place sounds like a bowling alley.
Bodde här 1 natt i mars 2024
Svar från Chad M. 21 mars 2024
I will investigate this matter immediately and will handle accordingly. Thank you for bringing this to my attention

10/10 Fantastiskt

James

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice property very clean staff was great didn't like location but I will stay again
Bodde här 2 nätter i mars 2024
Svar från Chad M. 21 mars 2024
Thank you for your feedback. We are glad you enjoyed your stay with us

6/10 Okej

stacy

Reste med familjen
Gillade inte: Personal och service
Most of the staff just kind of did their own thing. Constantly sitting talking on their phones some of them were quite rude. I was surprised considering this was a Hilton property. The rooms were clean. Location was good to.
Bodde här 7 nätter i mars 2024
Svar från Chad M. 21 mars 2024
Thank you for your feedback. I will look into the agents being on their phone as that is not allowed.

2/10 Väldigt dåligt

Lee

Gillade inte: Renlighet och boendets skick och faciliteter
Manager was very rude when checking in. Need customer service training. Facilities need cleaning. Not enough lighting at night - not safe.
Bodde här 1 natt i mars 2024
Svar från Chad M 21 mars 2024
Thank you for bringing this to my attention. On the day of your check in I was out. Please contact the hotel so I can investigate.

10/10 Fantastiskt

Kim

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Check in was perfect couldn’t ask any better ! Fast efficient and friendly! Awesome
Bodde här 1 natt i mars 2024
Svar från Chad M 21 mars 2024
Thank you! We are glad you enjoyed your stay!

10/10 Fantastiskt

Christopher

Bodde här 2 nätter i februari 2024
Svar från Chad M. 21 mars 2024
Thank you! We are glad you enjoyed your stay!

4/10 Dåligt

Doug

Reste med sin partner
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
No name on building. Needs to have a lot more work done to it. Breakfast consisted of bagels and muffins. Door on room had no bottom seal, put towel on floor to keep bugs out.
Bodde här 3 nätter i februari 2024
Svar från Chad M. 21 mars 2024
Thank you for your feedback. We have recently installed the door sweeps on the doors. Unfortunately, we are awaiting approval from the town of Hilton Head to install the sign. The city has very strict guidelines on the appearance of the buildings on Hilton Head. Thank you for your feedback

2/10 Väldigt dåligt

Samantha

Reste i grupp
The customer service was not helpful, there was no luggage carts and we were told there was one on other floors instead of let me get someone to get one for you, parking is horrible, fridge in our room did not work there was no microwave and it says breakfast included on the website when it should say bagels and yogurt only. The tv remote only worked if you were standing right on top of tv which kinda defeats purpose of remote. The ice machine def wouldn’t pass health code and we were told one on floor one and two nothing on floor two. We are Hilton garden vacation owners and stay at Hilton owned properties a lot and all over and this one was by far the worst.
Bodde här 1 natt i februari 2024

2/10 Väldigt dåligt

Charles

Bodde här 1 natt i februari 2024
Svar från Chad M. 21 mars 2024
We apologize for the inconvenience you had during your stay. Please contact us so we can learn more. Thank you

2/10 Väldigt dåligt

Will

Reste med familj och småbarn, Reste i grupp, Affärsresenär, Reste med familjen, Reste med sin partner, Reste med husdjur
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Awful
Bodde här 1 natt i januari 2024
Svar från Chad M. 21 mars 2024
I'm sorry to hear your stay was not enjoyable. Please contact the hotel so that we can learn more. Thank you

2/10 Väldigt dåligt

Norm

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Edward

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Wonderful stay at Sparks
Bodde här 1 natt i januari 2024

6/10 Okej

Elizabeth

Reste med sin partner
Gillade: Personal och service och bekvämligheter
It took about 20 minutes to check-in because there was just 1 person at the desk, the comforter smelled like body odor, the remote did not consistently work, the property was under renovation and there was sawing right outside of our room at 8am.
Bodde här 2 nätter i december 2023

6/10 Okej

Liazel

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Bodde här 3 nätter i december 2023

4/10 Dåligt

Pam

Reste med familjen
Gillade inte: Bekvämligheter
The room had no microwave, coffee maker, or ice container in it. We were told that Best Western allowed them but was not available with Hilton. The staff was friendly.
Bodde här 1 natt i december 2023

6/10 Okej

What's Next

Reste med familjen, Reste med husdjur
Gillade inte: Renlighet och boendets skick och faciliteter
I did not like the smoking outside and renovation drilling in the morning woke me up.
Bodde här 2 nätter i november 2023

2/10 Väldigt dåligt

Maria

Gillade inte: Boendets skick och faciliteter
Bodde här 6 nätter i oktober 2023
Svar från Nicole 3 nov. 2023
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 Okej

Jill

Reste med familjen
Gillade: Renlighet och personal och service
Location was nice! Close to everything
Bodde här 6 nätter i oktober 2023

8/10 Bra

Cecil

Gillade: Renlighet och personal och service
Bodde här 7 nätter i oktober 2023

2/10 Väldigt dåligt

Amanda

Bodde här 3 nätter i oktober 2023
Svar från Chad M 10 nov. 2023
We apologize that you had a negative experience. Please contact the hotel so we may learn more. Thank you

8/10 Bra

Dennis

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was a short walk to the beach and lots of dining choices within a 5 to 10 minute ride. It was clean and the breakfast was good.
Bodde här 2 nätter i oktober 2023

4/10 Dåligt

Dorothy

Reste med familjen
Gillade inte: Personal och service och boendets skick och faciliteter
Disappointing!
We originally booked a two night stay and had to check out after one night. I asked for a refund for the one night we did not stay. I spoke with the property as well as Hotel.com. No refund was given. Additionally, the room we stayed in had a stale basement smell.
Bodde här 2 nätter i oktober 2023

8/10 Bra

Becky

Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i oktober 2023

10/10 Fantastiskt

Theresa

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Everything was Great Will stay at this location 😀
Bodde här 1 natt i oktober 2023

8/10 Bra

Sean T

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Quiet and calm.
Bodde här 3 nätter i oktober 2023

8/10 Bra

Urs

Bodde här 1 natt i september 2023

10/10 Fantastiskt

Santana

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i september 2023

4/10 Dåligt

Mark

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 3 nätter i september 2023
Svar från Chad M. 26 sep. 2023
We apologize that you did not enjoy your stay. Please contact the hotel to tell us more about your experience

10/10 Fantastiskt

Ramon

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i september 2023

8/10 Bra

Joseph

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close to the beach, shopping, groceries, dining. Bike/walking trails get you to all of the above. You can park your car when you get there and not drive it again until you leave. If you're happy with Caligny Beach, you're all set. If you want to visit the Sea Pines portion of Hilton Head, be advised you will need to purchase a gate pass. The room was clean. The staff was friendly and helpful. The free breakfasts were tasty and sufficient. No complaints.
Bodde här 4 nätter i september 2023

10/10 Fantastiskt

Madeline

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay for pretty good price!
We enjoyed our stay here! Nice that it included free breakfast! The pool was nice, no one ever seemed to be there which makes sense since only a 15 minute walk to the beach. The pool can be shady at times. The bed was so comfortable we loved it and the room was pretty good sized! Pet friendly is a bonus even though we didn’t stay with any. Love it!
Bodde här 3 nätter i september 2023

6/10 Okej

Derryl

Reste med sin partner
No housecleaning on Sunday
Bodde här 2 nätter i september 2023

10/10 Fantastiskt

Billy

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Don't know why people complain
Had a great stay. Staff was wonderful. Angie was so fun and pleasant, at check in. Would definitely recommend! If I had to find a complaint. They close the pool to early! LOL
Bodde här 2 nätter i augusti 2023

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Odane

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was very nice and professional. Room was nice and comfortable
Bodde här 2 nätter i augusti 2023

8/10 Bra

Marina

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Thanks. It was very good.
Bodde här 2 nätter i augusti 2023

10/10 Fantastiskt

Rebekah

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Cole

Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Mike

Gillade: Bekvämligheter
Good location breakfast was good for a buffet. A little hard to find in the dark but that’s not their fault, no street lights on Hilton Head. I thought it was just fine.
Bodde här 1 natt i augusti 2023