Hotell i Hoà Long

"Q"

"Hotellet är utmärkt med jättebra frukost. Rummen är fina och rena. Däremot den privata stranden har mycket att förbättra. När jag var där med min familj var det väldigt mycket skräp på stranden, dessutom var det mycket olja i sanden, både i havet och på land. Mycket tråkigt att ett femstjärnigt hotell ej har någon personal som sköter detta. Så därför blir vårt betyg ej toppklass, utan bara godkänt. Hoppas vi kan komma tillbaka i framtiden, till en femstjärnigt ren strand. "

"Rummen och hotellet var rent och fint. Fint poolområde, dock svårt att få solstolar då gäster var nere vid poolen vid 6-7 tiden för att reservera dem. Maten var god på de restaurangerna. Det fanns nästan inga restauranger utanför hotellområdet att gå till, det fanns inte heller några affärer inom gångavstånd som var öppna."

"Rummen något slitna. Men ett trevligt hotell. Personalen var väldigt trevlig och tillmötesgående. Bra läge med egna stolar på stranden."

"Mkt trevlig personal! Men som ensamresande passade det mig inte alls. Massa barnfamiljer så poolen var full av barn. Baren vid poolen öppnar inte förrän 15. Ingen personal vid entrén som hjälper till med bagage, hälsar en välkommen o visar rummet! Alla institutioner skall man hitta på tvn ang hotellet. Ingen enkel foljder alls! "

"Disappointing service that does not match the Pullman brand My family booked two rooms (2 adults and one 17-year-old) through Hotels.com, with payment upon arrival. After a very long and exhausting journey from Hanoi to Ho Chi Minh City, a delayed flight, and more than three hours in a taxi to Vung Tau, we arrived at the hotel expecting a professional and welcoming experience. Unfortunately, that was not the case. The reception staff was rude and unwelcoming. They initially prepared invoices for two rooms and assigned us rooms far apart, despite it being clear that we were one family. Only after we explicitly said that we would pay for both rooms together and requested rooms close to each other did they reconsider. We were also asked to pay extra for breakfast for our 17-year-old. According to Hotels.com, when two adults book one room, breakfast is included. This was not explained clearly in advance. The receptionist said they would discuss this with the manager, but no one followed up with us. We had to go back to the front desk ourselves, only to be told that nothing would change. The overall service level was poor, even compared to much more modest hotels. Breakfast was particularly disappointing and absolutely not worth the price of 530,000 VND per person. The quality and selection did not match the cost or the hotel’s claimed standard. The room itself was spacious but cleanliness was inconsistent. The sofa had visible stains and lamps covered in dust. "