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Recensioner av Britannia Basingstoke Country Hotel & Spa

4 out of 5
Britannia Basingstoke Country Hotel & Spa
Scures Hill, Nately Scures, Hook, England

Recensioner

6,4
10 - Fantastiskt i betyg. 177 av 1000 recensioner" "
8 - Bra i betyg. 271 av 1000 recensioner" "
6 - Okej i betyg. 236 av 1000 recensioner" "
4 - Dåligt i betyg. 175 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 141 av 1000 recensioner" "

6,8/10

Renlighet

7,0/10

Personal och service

6,8/10

Bekvämligheter

5,8/10

Boendets skick och faciliteter

6,2/10

Hållbarhet

Recensioner

4/10 Dåligt

Marcus

Gillade inte: Personal och service och boendets skick och faciliteter

10/10 Fantastiskt

Olowoyo

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good place to.lodge
Bodde här 2 nätter i april 2024

8/10 Bra

Terry, Halifax

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice place. Food is ok not great.
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Andrew

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024

6/10 Okej

Jamie

Affärsresenär, Reste med familjen
Very dated and not that well looked after but did the job
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Victoria

Reste med familj och småbarn, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff at this hotel were outstanding. Without a doubt the best customer service we have received anywhere in a long time. Miranda at the front desk was so welcoming & helpful. We also had fantastic service at dinner in the bar, they were super accommodating to our children, there wasn’t a children menu but they offered to make them child friendly meals. Simon our waiter was so friendly & nothing was too much trouble. The food here is delicious, don’t stay without eating here. I would come to this hotel just to eat! The pool here is lovely, so warm & with young children that’s important. Seating is available round the pool so if you have older children you can just sit in comfort & watch. Again the staff in the leisure centre are very helpful & friendly. We didn’t come across one member of staff who wasn’t kind & engaged with guests. The room was large, the bathroom & brown carpet needed an update but it was clean & functional. Location close to M3 is also great & the fact they allow dogs is a huge plus. Overall a wonderful stay.
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

El Mostafa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i mars 2024

2/10 Väldigt dåligt

Sai

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Party loud songs
Bodde här 1 natt i februari 2024

8/10 Bra

Jennifer

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I enjoyed my stay. The staff were very nice. The room was clean, spacious and comfortable.
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

John

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Only slight problem was the shower. Couldn't make it work. The taps in the bath were working but after fiddling with th3 shower settings I gave up. No joy. Other than that it was very good.
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

William

Bodde här 3 nätter i januari 2024

8/10 Bra

Winston

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Only issue was unable to link up to hotel Wi-Fi and my mobile signal in my hotel room was poor to none existent. Otherwise everything else was great.
Bodde här 1 natt i januari 2024

8/10 Bra

Ian

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024

6/10 Okej

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i januari 2024

4/10 Dåligt

Andrew

Affärsresenär
Gillade inte: Personal och service och boendets skick och faciliteter
Very disappointing hotel with great staff.
I stayed here twice recently and unfortunately although the staff are excellent, the hotel is very tired. On the positive side, parking is good and food/drinks very reasonable. On the negative side the rooms are only made/restocked 1 in every 4 nights, dated with heavily worn furnishings. 3 out of 6 evening meals were incorrectly served (chips not mash, pizza toppings missing but charged for, etc), a noisy extraction fan runs constantly in the bathroom and unable to switch off (my hearing is not the best and i sleep soundly, but it did keep me awake), the bar was severely understaffed (1 person) and the restaurant closed (3 nights). Food was served at the bar though and the barman was excellent , doing both food and drinks on a very busy night on his own. One morning at breakfast there was no milk and an employee had to go to the local shop - people had actually put cereal into their bowls but couldn't eat it. Looking back i found it laughable - almost unbelievable, but this is actually very poor. I apologise to the lovely staff who were without exception excellent, but i thought it was important for other travellers to leave this honest feedback.
Bodde här 3 nätter i januari 2024

10/10 Fantastiskt

Emmanuel

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great.
Bodde här 1 natt i januari 2024

8/10 Bra

stephen b

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
All Good
Good value for money and friendly staff
Bodde här 1 natt i januari 2024

8/10 Bra

Christine

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i januari 2024

8/10 Bra

Dennis

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Always a pleasant stay here
Bodde här 1 natt i januari 2024

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Very friendly and helpful staff. The place is dated but clean and comfortable. Good parking. Quiet room facing the courtyard. Lots of working people staying during the week so no parties.
Bodde här 3 nätter i januari 2024

2/10 Väldigt dåligt

Verifierad resenär

Affärsresenär
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Terrible room and poor customer service
I spent two nights in this hotel, door to the bathroom was broken, extractor fan in the bathroom was permanently on . Complained to reception offered me a breakfast which i declined my only expectation of this stay was to get as good nights sleep which was not my experience. My subsequent complaint email has also been ignored.
Bodde här 2 nätter i januari 2024

8/10 Bra

rob

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Ashly

Bodde här 2 nätter i januari 2024

10/10 Fantastiskt

Robert

Bodde här 1 natt i januari 2024

2/10 Väldigt dåligt

Timothy

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Rundown Neglected Hotel
So our stay at this hotel was extremely disappointing despite the best efforts of the staff to make it a bit more comfortable. Positives The staff were friendly and tried their best, the rooms were a good size, the beds were comfortable and the shower had good pressure with plenty of hot water. Negatives The whole place is tired and could do with refurbishment. In the rooms themselves it is not possible to control the radiator temperature and it was so hot we had no choice but to sleep with the windows open all night in December which isn’t ideal when it is by a main road. In the 1st room we had, 1 of the windows was broken and wouldn’t close properly (even if we wanted it closed) and the bathroom fan would not turn off meaning we had no sleep. The next day the manager tried her best to upgrade us to a different larger room but we had the same issue with the radiator. The bathroom had been refurbished but there was no toilet holder or rail for the towels and this time the extractor fan didn’t work at all. The breakfast could have been good, it was cooked to order with nice bakery produce, but they had run out of hash browns and tomatoes. The reason we had booked this hotel was because it had a spa which we planned to use however it was closed the entire time we were there and we had been given no notification this would be the case. It is clear this hotel is being run on a shoe string with no investment. It is run down and even simple cheap improvements have been overlooked.
Bodde här 2 nätter i december 2023

6/10 Okej

Terence

Gillade: Personal och service
Gillade inte: Rummets bekvämlighet
Good, but the bed let it down
Good stay. Breakfast was really tasty. Staff were really friendly and helpful. Room was big enough, shower was an over the bath shower. It probably does need a decor update, but nothing that would put you off. But the bed was awful. Felt ever spring.
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Amanda

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good rooms and amenities
This was good. Nice gym decent size rooms. Comfortable. The restaurants have daily meal speacials with a drink that are a good value.
Bodde här 1 natt i november 2023

8/10 Bra

Dennis

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very good, as usual
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Linda

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Extremely helpful check in staff
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Vinod

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
It was a pleasant stay.
Bodde här 1 natt i november 2023

6/10 Okej

Steve

Gillade inte: Boendets skick och faciliteter
Food was poor, frozen veggies and potatoes and tough overcooked chicken breast
Bodde här 1 natt i november 2023

8/10 Bra

Marion

Gillade: Renlighet och bekvämligheter
Very good accommodation for the price. Only let down by condition of bathroom. Basin hot tap only trickle of water. Basin plug not holding water. Noisy bathroom fan unable to turn off. But would definitely stay again.
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Robert

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Christopher

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Had a nice one night stay the service was friendly and the hotel is very clean and breakfast was amazing.
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Karen

Bodde här 1 natt i november 2023

6/10 Okej

Russell

Affärsresenär
Gillade: Renlighet
Not so bad
The price of breakfast (£20.00!) nearly put me off booking the stay, but when I got there they had offers for 1/2 price so they should fix that, IMHO. I will stay again. Staff were friendly enough!
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Angie

Bodde här 1 natt i november 2023

8/10 Bra

Iris

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice room, great breakfast buffet. Disappointed pool was closed (getting work done). Staff were great.
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Michael, Irvington

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is an old hotel. But the rooms are big, the bathrooms are big. Food portions were generous and modestly priced. The pool was good, steam room and sauna nice and hot. And the price was great
Bodde här 1 natt i oktober 2023

8/10 Bra

Morgan

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lovely hotel
Double room was lovely. Very clean and comfortable, the room was a little cold to start with but warmed up in no time once the heating was on. Plenty of car parking space each evening, good water pressure in the bathrooms, and a comfy bed.
Bodde här 4 nätter i oktober 2023

10/10 Fantastiskt

Antwoine

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
1 night stay
Everything was perfect apart from finding a couple naughty stains on the sheets
Bodde här 1 natt i oktober 2023

6/10 Okej

Chantal

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023

8/10 Bra

Darren

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good experience, excellent value for money
Bodde här 2 nätter i oktober 2023

8/10 Bra

lucien

Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Georgia

Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Noel

Gillade: Personal och service och rummets bekvämlighet
Bodde här 2 nätter i oktober 2023

2/10 Väldigt dåligt

martin

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Damp mouldy horrible
Stayed in room 103 , net curtains were mouldy , room smelt damp made me feel.ill coulndt sleep due to the overwhelming smell , xhecked out at 7am to go and sleep in the car for a few hours
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Dennis

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023

4/10 Dåligt

David

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i september 2023

6/10 Okej

Verifierad resenär

Comfy stay
We’ve booked one night here at first, then we decided to go there one day before and booked one more day. We told the reception lady when we arrived check in, she said it’s ok, no need to do the check in again and we could stay in the same room. The next day at ten mins before ten, a housekeeper locked on our door and told us to check out. We’re surprised and told her our case, she told us to check with the reception. Then the reception said we’ve to check out and come back by 4 to check in again. To our disappointment, we asked if we could have other options, she said pay for late check out until noon only 🙁, Whats the point? After we’ve packed all things to get out of the room, another lady walked by and told us we could stay and keep the room, we appreciated her so much. Then the reception phoned us and said we could stay and we asked if there’s housekeeper cleaning, she said yes and we told us we’ll leave at 11am and let her inform them to do housekeeping. We went back at the evening and found that no housekeeper came do the housekeeping, nothing refilled at all. We’re very disappointed with the communications of this hotel and hope they will improve in the future. The pool was good but need to pay. The name of hotel is confusing.
Bodde här 1 natt i september 2023