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Recensioner av Warbrook House Heritage Hotel

4 out of 5
Warbrook House Heritage Hotel
The Street, Eversley Hook, Hook, England

Recensioner

7,6

Bra

10 - Fantastiskt i betyg. 172 av 552 recensioner" "
8 - Bra i betyg. 183 av 552 recensioner" "
6 - Okej i betyg. 106 av 552 recensioner" "
4 - Dåligt i betyg. 58 av 552 recensioner" "
2 - Väldigt dåligt i betyg. 33 av 552 recensioner" "

8,0/10

Renlighet

7,8/10

Personal och service

7,8/10

Bekvämligheter

7,6/10

Boendets skick och faciliteter

7,4/10

Hållbarhet

Recensioner

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Saknade ett bord eller avställningsyta i hotellrummet.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
rummet var fruktanstvärt varmt och den lilla fläkten gjorde inte mycket nytta men personalen var trevligt och tillmötesgående

10/10 Fantastiskt

kevin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
beautiful surrounding
Bodde här 1 natt i maj 2024
Svar från Tanisha 6 maj 2024
Dear Kevin,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Kind Regards,

6/10 Okej

Simon

Bodde här 1 natt i april 2024

10/10 Fantastiskt

Roger

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Had a lovely couple of nights. Evening meal in the restaurant was delicious, and the breakfasts were superb. All the staff were friendly and helpful. Wish we'd had more energy and better weather to explore the grounds.
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

David, Milton Keynes

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Impressive first views, delightful grounds.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Dan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Stunning setting lovely staff.. will definitely be back soon.
Bodde här 1 natt i april 2024
Svar från Tanisha 15 apr. 2024
Dear Dan,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Kind Regards,

2/10 Väldigt dåligt

Kelly

Bodde här 1 natt i april 2024

10/10 Fantastiskt

Ansar

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Best place to spend some quality time! Lady at reception is super helpful, professional and always ready to help!!! Apologies for forgetting the name! She is a real asset to your team! Please pass my thanks
Bodde här 1 natt i mars 2024
Svar från Tanisha 1 apr. 2024
Dear Ansar,Thank you for your glowing review! We're thrilled to hear that your experience exceeded expectations. Our team takes pride in delivering exceptional service, and your feedback would be a great source of motivation for our reception team. We can't wait to welcome you back for another outstanding stay.Kind Regards,

10/10 Fantastiskt

Ian

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Quiet, attentive staff, comfy rooms, great breakfast.
Bodde här 1 natt i mars 2024
Svar från Tanisha 25 mars 2024
Dear Ian,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Kind Regards,

4/10 Dåligt

Lee

Felt unsafe . The door back door in the room didn’t even lock or shut properly . Anyone could have just walked in during the night . Had my child with me . So sleepness night .
Bodde här 1 natt i mars 2024
Svar från Tanisha 25 mars 2024
Dear Lee,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is crucial to us, and we're committed to addressing the issues you've raised. Please allow us the opportunity to make amends by contacting us. We value your input and hope to have the chance to regain your trust.Kind Regards,

4/10 Dåligt

Carla

Gillade: Boendets skick och faciliteter
Gillade inte: Renlighet, personal och service och bekvämligheter
There was a leak on the staircase directly to my room. Which wet the fire alarm of. I had to squeesze past the door and a bin colecting the leak water The room wasnt very clean. The bedding had stains on The shower spratwd everywhere. Disappointed to say the least.
Bodde här 1 natt i mars 2024
Svar från Tanisha 25 mars 2024
Dear Carla,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is crucial to us, and we're committed to addressing the issues you've raised. Please allow us the opportunity to make amends by contacting us. We value your input and hope to have the chance to regain your trust.Kind Regards,

6/10 Okej

Simon

Gillade: Renlighet och personal och service
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Michael

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
On a business trip so having a nice quiet place was nice.
Bodde här 3 nätter i februari 2024
Svar från Tanisha 8 mars 2024
Dear Michael,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Kind Regards,

8/10 Bra

Tracy

Gillade: Personal och service och boendets skick och faciliteter
.
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Kathy

Bodde här 1 natt i februari 2024

6/10 Okej

Martin

Affärsresenär
I moved room 3 times due to 1- no tv signal, 2- missing tv remote and then finally into a room with a tv that worked and a remote. The beds used lamp is faulty and I told reception on checkout. I have to say your man on duty at reception was very u sweats ding and helpful. I am coming back again tonight
Bodde här 1 natt i februari 2024
Svar från Tanisha 16 feb. 2024
Dear Martin,Thank you for sharing your concerns with us. We're sorry to hear that your stay fell short of expectations. Your feedback helps us improve, and we'd like to learn more about your specific concerns. We appreciate your honesty and hope to welcome you back with an improved experience.Kind Regards,Tanisha

10/10 Fantastiskt

NASAR

Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Mark

Reste med sin partner
Gillade: Bekvämligheter
Staff were very welcoming & friendly & the hotel was set in lovely grounds & would highly recommend this hotel.
Bodde här 1 natt i februari 2024
Svar från Tanisha 12 feb. 2024
Dear Mark,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Kind Regards,Tanisha

6/10 Okej

Rajesh

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We booked a room with a double bed. But the bed turned out better out to be two single beds pushed together. The mattresses both sat at different levels, causing a ridge in the middle. This made for a very uncomfortable night. As result my partner woke up the next day in pain with a bad back were she had been sleeping across the centre ridge. We informed the reception staff of our experience and was told the complaint would be looked into, but haven’t heard anything back.
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

NASAR

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Malak - Guest relations manager 7 feb. 2024
Thank you for your glowing review! We're thrilled to hear that your experience exceeded expectations. Our team takes pride in delivering exceptional service, and your feedback reinforces our commitment to excellence. We can't wait to welcome you back for another outstanding stay.

8/10 Bra

Adrian

Bodde här 1 natt i januari 2024
Svar från Malak - Guest relations manager 7 feb. 2024
Thank you for your glowing review! We're thrilled to hear that your experience exceeded expectations. Our team takes pride in delivering exceptional service, and your feedback reinforces our commitment to excellence. We can't wait to welcome you back for another outstanding stay.

10/10 Fantastiskt

Ansar

Affärsresenär
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Excellent
Bodde här 1 natt i januari 2024
Svar från Tanisha 4 feb. 2024
Dear Ansar,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Kind Regards,Tanisha

10/10 Fantastiskt

Henry

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely staff and nice food at bar by
Bodde här 1 natt i januari 2024
Svar från Tanisha 4 feb. 2024
Dear Henry,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Kind Regards,Tanisha

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Country house style hotel.
Charming country house style hotel.Stayed in the main mansion with garden views.An Indian restaurant and a bar with bar food.There was a vey large boisterous group in the restaurant so I ate in the bar,limited menu but friendly service.Friendly front desk personnel. Easy access and parking. Period style interiors,well presented.
Bodde här 1 natt i januari 2024
Svar från Malak - Guest relations manager 24 jan. 2024
Dear Micheal,Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you enjoyed your stay in the main mansion. We're glad our Indian restaurant and bar options suited your preferences. Your kind words about our friendly service and front desk personnel are truly appreciated. We look forward to welcoming you back for another delightful stay.Warm regards,

6/10 Okej

David

Unable to comment as mobed to a different hotel before checking in. This was due to a power cut in the area.
Bodde här 1 natt i januari 2024
Svar från Malak - Guest relations manager 24 jan. 2024
Dear David,We understand that circumstances beyond control led to a change in your plans. We're sorry to hear about the power cut affecting your stay. If there's anything we can assist you with in the future or if you have any specific feedback, please feel free to reach out. We appreciate your understanding and hope to have a chance to welcome you with us soon.Warm regards,

8/10 Bra

Terhi

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lovely location. Very comfortable, clean and quiet. The staff were really friendly. And the food was good too.
Bodde här 1 natt i december 2023
Svar från Tanisha 15 jan. 2024
Dear Guest,Thank you for your glowing review! We're thrilled to hear that your experience exceeded expectations. Our team takes pride in delivering exceptional service, and your feedback reinforces our commitment to excellence. We can't wait to welcome you back for another outstanding stay.Kind Regards,

10/10 Fantastiskt

susan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Glorious!
This was the most beautiful setting and the hotel offered a very high level of comfort and tranquility. The Canal View restaurant where we had breakfast was very attractive, cosy and intimate, which was impressive given the size of the hotel. My bedroom in the Grange was very spacious, comfortable, quiet and warm. It was helpful being able to park right outside.
Bodde här 1 natt i december 2023
Svar från Tanisha 15 jan. 2024
Dear Guest,Thank you for your glowing review! We're thrilled to hear that your experience exceeded expectations. Our team takes pride in delivering exceptional service, and your feedback reinforces our commitment to excellence. We can't wait to welcome you back for another outstanding stay.Kind Regards,Tanisha

6/10 Okej

Monia

Bodde här 2 nätter i december 2023
Svar från Malak - Guest relations manager 24 jan. 2024
Dear Monia,Thank you for taking the time to share your rating about your recent stay. We appreciate your feedback. If there are specific areas where we can do better, please let us know. We hope to have the pleasure of welcoming you back and exceeding your expectations.

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Malak - Guest relations manager 28 dec. 2023
We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i december 2023
Svar från Malak - Guest relations manager 19 dec. 2023
We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service.

6/10 Okej

Richard

Affärsresenär
Gillade: Rummets bekvämlighet
Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Malak - Guest relations manager 19 dec. 2023
Thank you for taking the time to share your review about your recent stay. We're always striving to enhance our services. We hope to have the pleasure of welcoming you back and exceeding your expectations.

8/10 Bra

Michaela

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great value for money
Much better than expected. The rooms were a little bit dated but clean and the bed was very comfortable. We stayed in the Grange bit which was a 5 minute walk from the main house which if it was raining could be a bit of a pain. Luckiky for us it was dry. We ate in the Canal view restaurant which was fine dining Indian cuisine and excellent. They had 2 large Christmas parties in the hotel that night to manage but they gave us excellent service too. Breakfast in the morning was also excellent- continental and cooked. Overall excellent service, friendly staff and great value for money.
Bodde här 1 natt i december 2023
Svar från Malak - Guest relations manager 19 dec. 2023
We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.

8/10 Bra

James

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Great site, comfortable stay
A great site, friendly staff and good accommodation matched to the price. Would recommend this for a stay, pending what you are after or expectations, the site and setting is the main bonus though really.
Bodde här 1 natt i december 2023
Svar från Malak - Guest relations manager 19 dec. 2023
We're delighted to hear that you had a satisfying experience during your stay and we look forward to welcoming you back for another enjoyable stay.

8/10 Bra

Michal

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff were friendly and helpful, and the room was just right for our overnight stay. The grounds were lovely, and the setting wuiet
Bodde här 1 natt i december 2023
Svar från Malak - Guest relations manager 19 dec. 2023
Dear Michal,Thank you so much for joining us and for leaving your review. We are so pleased to see that you enjoyed your stay with us at Warbrook House Hotel. We look forward to welcoming you again soon for another countryside getaway!

10/10 Fantastiskt

Kevin Paul

Bodde här 1 natt i december 2023
Svar från Malak - Guest relations manager 19 dec. 2023
Dear Kevin,Thank you so much for joining us and for leaving your review. We are so pleased to see that you enjoyed your stay with us at Warbrook House Hotel. We look forward to welcoming you again soon for another countryside getaway!

4/10 Dåligt

Stuart

Reste i grupp
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Had to ask to change room on check in as not what we had booked. Room was tired, TV didn’t work. No one on the bar serving on arrival, had to shout through to kitchen to get someone. Breakfast service was awful with coffee machine persistently running out of water, cooked food running low and a lack of any senior staff to effect change. Will not be returning
Bodde här 1 natt i december 2023
Svar från Malak - Guest relations manager 19 dec. 2023
Dear Stuart,Thank you for sharing your concerns with us. We're sorry to hear that your stay fell short of expectations. Your feedback helps us improve, and we'd like to learn more about your specific concerns. We appreciate your honesty and hope to welcome you back with an improved experience.

8/10 Bra

martin

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good night stay over
Very nice place within quiet grounds with wonderful staff on the front desk a young lady greeted me with a smile and was extremely polite , very nice to see
Bodde här 1 natt i december 2023
Svar från Malak - Guest relations manager 19 dec. 2023
Dear Martin,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Best wishes,

8/10 Bra

Andrew

Affärsresenär
Gillade: Renlighet och personal och service
Bodde här 1 natt i december 2023
Svar från Malak - Guest relations manager 19 dec. 2023
Dear Andrew,We're delighted to hear that you had a satisfying experience during your stay! We look forward to welcoming you back for another enjoyable stay.Best wishes,

4/10 Dåligt

mark

Bodde här 2 nätter i november 2023
Svar från Malak - Guest relations manager 19 dec. 2023
Dear Mark,We're sorry to learn that your stay fell short of expectations. Your feedback helps us improve, and we'd like to learn more about your specific concerns. Please reach out to us so we can better address your issues. We appreciate your honesty and hope to welcome you back with an improved experience.Kind regards,

10/10 Fantastiskt

Dickson

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Gentleman who was on duty the time we checked in needs a big promotion. Splendid service, belpful, polite, considerate and very humble. We were late to check in, but when we phoned him, he waited for us, we had a child, 9 years . We were treated like vip.
Bodde här 1 natt i november 2023
Svar från Malak - Guest relations manager 19 dec. 2023
Dear Dickson,Thank you for your glowing review! your feedback reinforces our commitment to excellence. We can't wait to welcome you back for another outstanding stay.Best wishes,

8/10 Bra

Rebecca

Reste med familjen
Gillade: Personal och service och bekvämligheter
Cheap and cheerful, nice clean and crispy comfy beds. The room could do with a few improvements, gaps around plug sockets and a brown stained toilet where the water sits. Staff were very friendly. Breakfast was okay but we had to sit in the hallway as no tables available.
Bodde här 1 natt i november 2023
Svar från Malak - Guest relations manager 19 dec. 2023
Dear Rebecca,Thank you for taking the time to share your thoughts about your recent stay. We appreciate your feedback and are glad to hear some positive aspects of your experience. We're always striving to enhance our services, and your input helps guide our improvements. We hope to have the pleasure of welcoming you back and exceeding your expectations.Best wishes,

8/10 Bra

Caitlin

Bodde här 1 natt i november 2023
Svar från Malak - Guest relations manager 19 dec. 2023
We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service.

2/10 Väldigt dåligt

Lauren

Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i november 2023
Svar från Malak - Guest relations manager 19 dec. 2023
Dear Lauren,We're sorry to learn that your stay fell short of expectations. Your feedback helps us improve, and we'd like to learn more about your specific concerns. Please reach out to us so we can better address your issues. We appreciate your honesty and hope to welcome you back with an improved experience.Kind regards,

8/10 Bra

Elise

Affärsresenär
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Lovely property, value for money. Good location. Think the canisters in the room are a good touch for tea, coffee & milk. Staff were lovely & very helpful.
Svar från Malak - Guest relations manager 19 dec. 2023
Dear Elise,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing good service. We look forward to welcoming you back for another enjoyable stay.Best wishes,

10/10 Fantastiskt

NASAR

Bodde här 1 natt i november 2023
Svar från Malak - Guest relations manager 20 dec. 2023
Dear Nasar,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Best wishes,

10/10 Fantastiskt

Willem

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2023
Svar från Malak - Guest relations manager 19 dec. 2023
Dear Willem,We're delighted to hear that you had a satisfying experience during your stay! We look forward to welcoming you back for another enjoyable stay.Best wishes,

4/10 Dåligt

Darren

Bodde här 1 natt i november 2023
Svar från Malak - Guest relations manager 20 dec. 2023
Dear Darren,We're sorry to hear that your stay fell short of expectations. Your feedback helps us improve, and we'd like to learn more about your specific concerns. Please reach out to us so we can better address your issues. We appreciate your review and hope to welcome you back with an improved experience.Best wishes,

4/10 Dåligt

Katie

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 2 nätter i november 2023
Svar från Malak - Guest relations manager 19 dec. 2023
Dear Katie,We're sorry to learn that your stay fell short of expectations. Your feedback helps us improve, and we'd like to learn more about your specific concerns. Please reach out to us so we can better address your issues. We appreciate your honesty and hope to welcome you back with an improved experience.Kind regards,

6/10 Okej

Alistair

Bodde här 1 natt i november 2023
Svar från Malak - Guest relations manager 19 dec. 2023
Dear Alistair,Thank you for taking the time to share your review about recent stay. We're always striving to enhance our services, and your input helps guide our improvements. If there are specific areas where we can do better, please let us know. We hope to have the pleasure of welcoming you back and exceeding your expectations.Best wishes,