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Recensioner av Flexistay Ambers Gatwick Aparthotel

3 out of 5
Flexistay Ambers Gatwick Aparthotel
7 Vicarage Lane, Horley, England

Recensioner

7,6

Bra

10 - Fantastiskt i betyg. 126 av 436 recensioner" "
8 - Bra i betyg. 175 av 436 recensioner" "
6 - Okej i betyg. 73 av 436 recensioner" "
4 - Dåligt i betyg. 34 av 436 recensioner" "
2 - Väldigt dåligt i betyg. 28 av 436 recensioner" "

7,6/10

Renlighet

7,8/10

Personal och service

7,0/10

Bekvämligheter

7,4/10

Boendets skick och faciliteter

Recensioner

10/10 Fantastiskt

björn

Gillade: Renlighet, personal och service och rummets bekvämlighet
Paret från Sverige
Bra koncept att göra sin egen frukost Nära till Gatwick
Bodde här 1 natt i september 2018

2/10 Väldigt dåligt

mahsa

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
the room was too cold. we were freezing the whole night even after turning on the heater.
Bodde här 1 natt i januari 2018

8/10 Bra

Anna

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2017

8/10 Bra

Ulf Sanned

Gillade: Rummets bekvämlighet
Bra läge om man vill vara nära centrum, man kan promenera till alla begivenheter,svårt med parkering i hotellområdet.Bra bemötande,god frukost.

8/10 Bra

Camilla, Bra

Gillade: Renlighet och personal och service
Familjärt
Man kände sig välkommen och omhändertagen. God service vid frukost m.m. 10 minuters promenad till tågstationen med direkttåg till Victoria station. Trevlig pub precis vid hotellet. En trevlig outlet fanns också i närheten. Rekommenderas. Små rum.

8/10 Bra

Örjan, Sverige

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fantastisk service. Clive var otroligt trevlig. Och ett bra shopping och pub område i närheten. V kommer säker att bo där fler gånger.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

2/10 Väldigt dåligt

Tony

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Dirty rooms
Dirty rooms
Bodde här 1 natt i mars 2020
Svar från Kit 21 apr. 2020
Hi Tony, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Kit

2/10 Väldigt dåligt

Tony

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Dirty rooms
The rooms are dirty and nobody cares when reported, the company refuse to give refunds, stains in carpets and rooms dusty cannot have a comfortable night sleep, I’ve stayed in about 7 different rooms in this hotel and only 1 being in a acceptable condition being clean it’s a disgrace
Bodde här 1 natt i april 2020
Svar från Kit 21 apr. 2020
Hi Tony, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback. Regards, Kit

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Dirty place
Room was filthy and dusty, carpet and curtains had stains in, if you moved the duvet it was like lots of dust comes off it, I couldn’t sleep room felt so dirty, and to top it off I couldn’t flush the toilet and bathroom smelt of waste, I’ve stayed in about 6 different rooms and only 1 being clean and ok, DISGUSTING place getting worse now I’ve noticed, whole place needs gutting and decorated made me feel uneasy. I took photos to show how bad it is.
Bodde här 2 nätter i april 2020
Svar från Ammy 14 apr. 2020
We are sorry to hear about your experience. Being a visitor, we expect everything to be perfect. Do not worry, we have shared the feedback to our relevant team to rectify the issue immediately. We hope to serve you better in the future. Regards, Marie.

6/10 Okej

Verifierad resenär

Bodde här 3 nätter i april 2020
Svar från Achmad 14 apr. 2020
Hi, Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure better experience in the future. Regards, Achmad

8/10 Bra

Richard

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Basic but great port in a storm
For the money, this was a great place to look after yourself. Full kitchen to use and some food included too.
Bodde här 3 nätter i mars 2020
Svar från Ammy 3 apr. 2020
Hi, Richard! Thank you very much for being with us. Looking forward to your continued love and support.Regards, Michael

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great value for money. I would definitely recommend.
Bodde här 3 nätter i mars 2020
Svar från Ammy 29 mars 2020
Loved to hear this. It will be great if you could spread the word amongst your circle. Have a pleasant day ahead :) Regards, Ryan

6/10 Okej

Nadine, Milton Keynes

Reste med sin partner
Gillade: Personal och service och bekvämligheter
More of a hostel than hotel. Staff were friendly and showed us the facilities before taking us to the room. Fridges were full and had everything you could want for breakfast. The room was small but clean though the there was only half a piture when we turned on the tv. Disappointed to see that the bathroom was across the hall rather than en suite and had quite a few cobwebs and spiders in it. There was an outside area which had cigarette butts all over the floor. Not sure we would stay again.
Bodde här 1 natt i mars 2020
Svar från Ammy 15 mars 2020
Hi, Nadine! We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best possible experience next time Regards, Oliver

10/10 Fantastiskt

Keren

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Staff lovely frien
Bodde här 1 natt i mars 2020
Svar från Ricky 6 mars 2020
Many thanks for your brilliant review!

10/10 Fantastiskt

Melissa

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Easy check in, clean will definitely be booking again when I fly from Gatwick in future
Bodde här 1 natt i mars 2020
Svar från Flexistay 4 mars 2020
Hi, Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day!

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very basic, but with great touches. Clean, great communication. Exactly what it is as advertised. Very happy and would definitely use again.,
Bodde här 1 natt i mars 2020
Svar från Ammy 4 mars 2020
Hi, We appreciate your valuable feedback. That is what always motivates us to enhance your experience with us. Looking forward to hosting you soon with a superb experience further. Regards, Ammy

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i februari 2020
Svar från Ammy 2 mars 2020
Hi, Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Ammy

10/10 Fantastiskt

Verifierad resenär

Bodde här 1 natt i februari 2020
Svar från Ammy 26 feb. 2020
We are grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, Ammy.

8/10 Bra

Alan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good value, breakfast included.
Good for Airport, £11 taxi. Easy walk to town. Pubs and restaurants nearby. Room comfortable and reasonably spacious. Some notable noise from other guests especially macerating toilets. All day breakfast a great deal, plentiful and all very fresh. Front door a bit temperamental!
Bodde här 1 natt i februari 2020
Svar från Ammy 26 feb. 2020
Hi, Alan! Thanks for spending your valuable time writing the review. Feedback and suggestions of our valued like you always motivate us to improve our services further. Regards, Ammy.

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Avoid at all costs
Chose this place due to the proximity to Gatwick airport, I’d never stay again though! What a complete dive! From not receiving an email with the codes for self check in to the rude staff member who answered the door buzzer to the appalling condition of the room I’m glad I’ve left! The room itself was the worst thing. The carpet is stained beyond belief, the bathroom stinks of mould, the furniture is in need of repair and if you want any kind of good sleep think again as you can hear a mouse breathe the walls are so thin! Arrived mega early due to my flight time and couldn’t believe how much of an apparent inconvenience this caused. No staff til about 10 when a guy appeared who didn’t speak much English and dumped my suitcase in the ‘office’ (a cupboard). After finding absolutely nothing to do in Horley returning to the hotel I’m met with ‘yeah we’ll check in ain’t til 2’ - I mention I don’t have my codes or anything yet and I’m told they aren’t sent out til 5? What’s the point in check in being at 2 then?? The kitchen area is passable as is the communal lounge area but trying to sleep was impossible due to the arrival of guests who hadn’t (like me!) been sent any instructions on self check in. No answer at Oyo’s office - nothing! Spend the extra £30/£40 and get yourself a proper decent hotel!
Bodde här 1 natt i februari 2020
Svar från Ammy 20 feb. 2020
Hey, We understand the disappointment with our services. Certainly not the kind of experience we would want our guests to have. We will cascade the feedback to our concerned team for future improvements. Looking forward to a long and meaningful association with us in the future. Regards, Ammy.

4/10 Dåligt

emkess

Reste i grupp
Gillade: Renlighet
Gillade inte: Personal och service och bekvämligheter
nous avions réserver une chambre pour deux personnes et à notre arrivée la chambre est toute petite et ne comporte qu’un lit une place...
Bodde här 1 natt i februari 2020
Svar från Ammy 22 feb. 2020
Hé, Emkess! Nous sommes extrêmement désolés des ennuis causés. Vos commentaires ont été dûment pris en compte et nous mettrons tout en œuvre pour garantir une meilleure expérience. Cordialement, Ammy.

8/10 Bra

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We only stayed to get to the airport early in the morning. It was very convenient. Only a 10-minute bus ride, and the bus was frequent. The room and bathroom were clean. Getting into the property was a bit of a hassle but they emailed me how to get in and there was a person on intercom readily available for me to talk to. The breakfast was wonderful! They had a range of food and a kitchen to cook everything for yourself. Everything was labelled, so I had no problem finding the cutlery. You had to wash up yourself, but what do you expect? I had a wonderful stay and a wonderful breakfast. Would stay here again if I travel from Gatwick airport.
Bodde här 1 natt i februari 2020
Svar från Ricky 22 feb. 2020
Many thanks for your review!

10/10 Fantastiskt

Liwen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2020
Svar från Ammy 13 feb. 2020
Hey, Liwen! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Ammy.

8/10 Bra

Rebecca

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Hotel cómodo para ir al aeropuerto de Gatwick
Bodde här 1 natt i februari 2020
Svar från Ammy 13 feb. 2020
Hi, Rebecca! Thanks for rating us positively and we are sorry for the hassle faced. Your feedback always motivates us in working towards a better experience in the future. Have a good day ahead. Regards, Ammy.

2/10 Väldigt dåligt

Verifierad resenär

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
NOT RECOMMENDED! I got bitten....lots!
Beware! I got bitten during the night by BED BUGS! 19 bites and extremely itchy! I wasn’t willing to stay the other 3 nights. In the end, I had to find alternative, which meant extra expenses. I called hotel.com and they managed to get me a refund for 2 nights from the hotel. I think ought to have been refunded for all nights considering the night mare I went through!
Bodde här 4 nätter i januari 2020
Svar från Cheshta 12 feb. 2020
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

6/10 Okej

Franz

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 3 nätter i januari 2020
Svar från Ammy 26 jan. 2020
Hi, Franz! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ammy.

10/10 Fantastiskt

Emma

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2020
Svar från Ammy 7 jan. 2020
Hi, Emma! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Ammy.

6/10 Okej

florence

Bodde här 6 nätter i december 2019

6/10 Okej

Margo, Canada

Affärsresenär
Gillade: Renlighet och personal och service
This hotel is a walking distance ( approx. 35 minutes via a nice park and residential area) from Gatwick airport. It has a communal kitchen and a dinning area. It offers all-day breakfast (eggs, milk, juice, serial, bread). Very friendly and helpful staff on-site! However the hotel is very very basic (which was fine for 1 night between my flights).
Bodde här 1 natt i december 2019
Svar från Ammy 27 dec. 2019
We appreciate your feedback, Margo! Hope to welcome you soon :) Regards, Ammy.

8/10 Bra

Verifierad resenär

Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Renlighet
Bodde här 2 nätter i december 2019
Svar från Cheshta 22 dec. 2019
Thanks for rating us positively, We hope to welcome you again soon. Have a nice day :) Regards, Cheshta

8/10 Bra

Deirdre

Gillade: Renlighet
The carpet was very dirty. When flushing the toilet very noisy.
Bodde här 1 natt i december 2019
Svar från Cheshta 22 dec. 2019
Hi, Deirdre! Thank you so much for writing the review and rating us positively. We do apologize for the issue faced and we will strive to ensure better services further. Regards, Cheshta

8/10 Bra

Charles, Ottawa

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Practical, good value, convenient for outside meals & airport.
Bodde här 1 natt i december 2019
Svar från Ammy 18 dec. 2019
Hi, Charles! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Ammy.

8/10 Bra

Nadem

Reste med familjen
Gillade: Renlighet och personal och service
Clean Kitchen and food is good But washroom is very small
Bodde här 1 natt i december 2019
Svar från Ammy 16 dec. 2019
Thanks for sharing this, Nadem! We will surely work as per your feedback to ensure better services in the future. Have a great day! Regards, Ammy.

8/10 Bra

MUHAMMAD S

Affärsresenär
Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i november 2019
Svar från Ammy 1 dec. 2019
We appreciate your feedback, Muhammad! Hope to welcome you soon :) Regards, Ammy.

8/10 Bra

Emi

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good value for your money
Easy check-in. Conveniently close to Gatwick Airport. Very clean.
Bodde här 1 natt i november 2019
Svar från Edward 29 nov. 2019
Hi, Emi! Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you again soon with a pleasant experience. Regards, Edward

8/10 Bra

Verifierad resenär

Reste i grupp
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Conveniently situated for airport. Could have benefited from a bedside lamp but apart from that all good.
Bodde här 1 natt i november 2019
Svar från Ammy 16 nov. 2019
Thanks for sharing this. We will surely work as per your feedback to ensure better services in the future. Have a great day! Regards, Ammy.

6/10 Okej

Jacqueline

Gillade inte: Rummets bekvämlighet
Bed very uncomfortable. Didn’t see any staff at all. Adequate for an early flight from Gatwick.
Bodde här 1 natt i november 2019
Svar från Ammy 16 nov. 2019
Sorry for the discommode, Jacqueline! We understand that we were not able to live up to your expectations. Do not worry we are continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Ammy.

6/10 Okej

Emmanuel

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
My stay
Fair. Self-Service arrangements. Had a hard time figuring how to use the cooker to make my own brakefast and no staff around to ask.
Bodde här 1 natt i november 2019
Svar från Ammy 13 nov. 2019
Sorry for the discommode, Emmanuel! We understand that we were not able to live up to your expectations. Do not worry we are continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Ammy.

8/10 Bra

Ken, Tampa, Florida

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Friendly staff. 24 Hour Food and 24 hour access to Kitchen area.
Bodde här 1 natt i november 2019
Svar från Ammy 13 nov. 2019
Great to hear this, Ken! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Ammy.

2/10 Väldigt dåligt

Alan

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2019
Svar från Ammy 12 nov. 2019
Hi, Alan! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ammy.

4/10 Dåligt

Verifierad resenär

Gillade inte: Personal och service och boendets skick och faciliteter
No staff at arrival, though reservation literature proclaimed reception would be open till 10 PM. Room smell - disinfectant to the point of being obnoxious, had to debate between small or being cold with window open.
Bodde här 1 natt i november 2019
Svar från Cheshta 11 nov. 2019
Hi, We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead 🙂 Regards, Cheshta

10/10 Fantastiskt

TravelBlogger, UK

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was great and only a 3-4minute train ride to Gatwick Airport. Lots of free food but people always seem to be messier people when stuff is free. If you are going to be a guest here don’t be a dick and clean up after yourself. Respect the awesome gesture of free food / laundry and if you are going to do laundry do 1 or 2 loads not 8 again don’t be a dick. The couple that are working the place are great and seem to always be busy working on something.
Bodde här 1 natt i oktober 2019
Svar från Joey 31 okt. 2019
Hi, We are pleased to know you had an awesome stay with us. Your precious words of appreciation always urge us to serve better in the future. Regards, Joey

6/10 Okej

PJ

Gillade: Renlighet, personal och service och bekvämligheter
The property’s location is perfect. The units are good, though I didn’t like having to use the loo out in the hallway. The rooms could use some paint & decorating TLC but are comfortable. I do recommend the batteries in the remotes get checked.
Bodde här 3 nätter i oktober 2019
Svar från Ammy 29 okt. 2019
Thanks for sharing this. We will surely work as per your feedback to ensure better services in the future. Have a great day! Regards, Ammy.

10/10 Fantastiskt

Olena

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2019
Svar från Ammy 26 okt. 2019
Hey Olena, We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Ammy.

8/10 Bra

Maurice, Coquitlam BC Canada

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Was adequate clean and lots of choice of breakfast foods
Bodde här 1 natt i oktober 2019
Svar från Ammy 23 okt. 2019
Hi, Maurice! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Ammy.

8/10 Bra

Verifierad resenär

Bodde här 1 natt i oktober 2019
Svar från Barbara 11 okt. 2019
We appreciate your feedback, Hope to welcome you soon :) Regards, Barbara

4/10 Dåligt

Verifierad resenär

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i september 2019

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Room is clean and comfortable bed but a self service breakfast which is sufficient.
Bodde här 1 natt i september 2019
Svar från Cheshta 18 sep. 2019
Hi, Thanks for sharing your valuable feedback with us. Your kind words encourages us to achieve a new standard of overall experience. Regards, Cheshta

10/10 Fantastiskt

Sandra, Canoe BC Canada

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
When we arrived we were greeted by Katie. She was very friendly and upbeat. She was very pleasant. Katie informed us that our room was not quite ready. We asked her what room we were in. She told us one on the 2nd floor. We asked if it would be possible to get one on the ground floor. She told us not a problem. When we came back from breakfast, our room was ready. I found that all the staff were very friendly. The room was small but when all do is sleep in it that was okay. Breakfast was a cook for yourself kind but it was very tasty. I would highly recommend the Flexistay Ambers Gatwick Aparthotel.
Bodde här 1 natt i september 2019
Svar från Ammy 13 sep. 2019
Hi for us, experience is prime. It feels great to see you had a nice one. We’ll feel obliged if you give us a chance to serve even better. Have an amazing day ahead. Regards, Ammy.