Alla recensioner som visas är recensioner från verkliga gäster. Endast resenärer som har bokat en vistelse med oss kan publicera en recension. Vi verifierar recensioner i enlighet med våra riktlinjer och publicerar alla recensioner, både positiva och negativa.Mer informationÖppnas i ett nytt fönster
10 - Fantastiskt i betyg. 654 av 1331 recensioner" "
10 - Fantastiskt
654
8 - Bra i betyg. 293 av 1331 recensioner" "
8 - Bra
293
6 - Okej i betyg. 197 av 1331 recensioner" "
6 - Okej
197
4 - Dåligt i betyg. 87 av 1331 recensioner" "
4 - Dåligt
87
2 - Väldigt dåligt i betyg. 100 av 1331 recensioner" "
2 - Väldigt dåligt
100
8,4/10
Renlighet
8,4/10
Personal och service
7,6/10
Bekvämligheter
7,8/10
Boendets skick och faciliteter
8,4/10
Hållbarhet
Recensioner
6/10 Okej
Verifierad resenär
23 mars 2022
Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Personal och service och boendets skick och faciliteter
Dåligt skött och bemannat
Måndagkväll. Trötta efter en dags resande. Baren knökfull, dåligt system, svårt att få beställa. Underbemannat (personalen gjorde sitt bästa). Dock inte riktigt det man förväntar sig av en hotellbar en måndag. Vi tog en taxi någon annanstans istället.
Frukosten dålig och även den oklar och ingen service öht, dock påtvingad dricks som las på notan (oförtjänt…)
Överlag en dålig vistelse och vi skulle inte stanna här igen.
Verifierad resenär
Bodde här 1 natt i mars 2022
Svar från Hilton NASA 5 apr. 2022
Vi uppskattar verkligen att du tog dig tid att skriva din feedback om din upplevelse. Jag vill uttrycka min uppriktiga ursäkt för att jag inte tillhandahåller den service du förtjänar och hoppas att du ger oss möjligheten att GÖRA DET RÄTT inom en snar framtid.
Yesenia Ramirez-Front Office Manager
10/10 Fantastiskt
Kerstin
Reste med familjen
19 nov. 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Mycket bra läge för dig som vill besöka NASA Space Center.
Kerstin
Bodde här 1 natt i november 2019
10/10 Fantastiskt
Charles
16 maj 2024
Gillade: Renlighet och boendets skick och faciliteter
Always nice !
Charles
Bodde här 1 natt i maj 2024
Svar från General Manager 16 maj 2024
Thank you, Charles, for your 5-star rating! Great to learn we exceeded your expectations! Please come back soon!
8/10 Bra
Sarah
14 maj 2024
Gillade: Renlighet och boendets skick och faciliteter
The staff and service were outstanding. Very friendly people and quick to communicate. The grounds could use some work as some of the exterior is in disrepair and could use some replacement. The couches in the suite were very stained and need a deep clean. However, I truly appreciated the impeccable service, professionalism, and friendly staff. I did not have even one bad experience with the staff they were all fantastic.
Sarah
Bodde här 4 nätter i maj 2024
Svar från Alice Peterson 14 maj 2024
Thank you so much for your candid feedback. We appreciate your business and hopefully will be able to do some renovating in the near future. Thank you again for your kind words. Have a good day!
10/10 Fantastiskt
Vanessa
Reste med familj och småbarn
13 maj 2024
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Perfect nice view
Vanessa
Bodde här 2 nätter i maj 2024
Svar från Hilton front desk 13 maj 2024
Thank you so much for your feedback!
10/10 Fantastiskt
Melody
13 maj 2024
Gillade: Renlighet och boendets skick och faciliteter
The water view
Melody
Bodde här 2 nätter i maj 2024
Svar från General Manager 13 maj 2024
Thank you, Melody, for your 5-star rating! We appreciate you!
10/10 Fantastiskt
Dedra
Affärsresenär, Reste med sin partner
12 maj 2024
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great bar and restaurant. Great staff.
Dedra
Bodde här 2 nätter i maj 2024
Svar från General Manager 13 maj 2024
We appreciate you wonderful rating, Dedra! Thank you!
10/10 Fantastiskt
Yenisbel
8 maj 2024
Gillade: Renlighet och boendets skick och faciliteter
It was ok. Nothing exclusive but fairly good. The front desk team was great. The brunch not so much.
Yenisbel
Bodde här 2 nätter i april 2024
Svar från General Manager 9 maj 2024
Thank you, Yenisbel, for your wonderful review! We appreciate your kind words!
6/10 Okej
Cliff
6 maj 2024
Gillade inte: Boendets skick och faciliteter
TV didn't work, water damage ceiling, carpeting in room in bad condition.
Cliff
Bodde här 1 natt i maj 2024
Svar från General Manager 8 maj 2024
Cliff - please accept our apologies for not being able to exceed your expectations. We are very sorry. We continue to work towards making improvements and provide a consistent great experience that our guests expect and deserve! Thank you for sharing your experience!
6/10 Okej
Rita
Reste med familjen
27 apr. 2024
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
The entry and the front desk area were lovely. Our room, however, had torn, worn carpet, and broken drawers. The room was a real disappointment. The bed was comfortable, which was the saving grace of the stay.
Rita
Bodde här 2 nätter i april 2024
Svar från General Manager 2 maj 2024
Hello Rita - Please accept our deepest apologies for not being able to exceed your expectations. We are truly sorry. We continue working and making upgrades to our property in hopes to deliver a consistent guest experience. We are -on a positive note- happy ot hear you enjoyed our beds and were able to rest! Thank you for sharing your experience!
10/10 Fantastiskt
Paula
26 apr. 2024
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Quiet, safe, and comfortable
Paula
Bodde här 1 natt i april 2024
Svar från General Manager 2 maj 2024
Thank you, Paula, for your amazing 5-star rating! We are very glad to learn you had a great stay! We appreciate you!
8/10 Bra
Ravi
Reste med familjen
17 apr. 2024
Gillade: Renlighet och boendets skick och faciliteter
The property is not fully Hilton yet IMO. The room itself is neat, but, the bathroom is still shabby with outdated fittings.
Ravi
Bodde här 1 natt i april 2024
Svar från General Manager 19 apr. 2024
Thank you, Ravi, for sharing your thoughts! Please accept our apologies for not fully exceeding your expectations; we will continue to make improvements and thrive to provide a great and consistent experience for all of our guests!
10/10 Fantastiskt
Julio
14 apr. 2024
Amazing, always love Hilton and they don’t disappoint
Julio
Bodde här 2 nätter i april 2024
Svar från General Manager 19 apr. 2024
Thank you for your 5-star review. Julio! We appreciate you!
6/10 Okej
Jagdeep
Reste med sin partner
9 apr. 2024
Gillade: Renlighet och bekvämligheter
Very handily placed for the Space Centre, Hobby airport and cruises out of Galveston.
Staff are very attentive and helpful.
The common areas look great but the decor and general state of the bedrooms is very old and tired looking and in need of update.
Jagdeep
Bodde här 2 nätter i mars 2024
Svar från General Manager 19 apr. 2024
Thank you, Jagdeep, for sharing your experience! We apologize for not exceeding your expectations and promise to continue working on improvements with the goal of providing a great and consistent guest experience!
6/10 Okej
Chris
8 apr. 2024
Strange smell - Drink charged to my room in error
Chris
Bodde här 1 natt i april 2024
Svar från General Manager 19 apr. 2024
Thank you, Chris, for sharing your experience. Please accept out apologies for the challenges you experienced, including the billing issue. We appreciate you letting us know! We would love to serve you again soon!
4/10 Dåligt
Maximilian
7 apr. 2024
Maximilian
Bodde här 1 natt i april 2024
Svar från General Manager 2 maj 2024
Maximilian - please accept our apologies for not exceeding your expectations. Based on your rating, we could have done things differently. We are truly sorry. We would love to see you again and another opportunity to serve you!
10/10 Fantastiskt
Gary
6 apr. 2024
Aida - Outstanding check in process because of her direct involvement. Keep up the Great Work & Thank You.
Gary
Bodde här 1 natt i april 2024
Svar från Aida 8 apr. 2024
Thank you so much for staying with us and your review, sir! We hope to see you soon! :)
10/10 Fantastiskt
William
1 apr. 2024
Gillade: Renlighet och boendets skick och faciliteter
William
Bodde här 3 nätter i mars 2024
Svar från General Manager 3 apr. 2024
Thank you, William, for your 5-star rating! We appreciate you! Please come back soon!
10/10 Fantastiskt
Julio
30 mars 2024
Gillade: Bekvämligheter och boendets skick och faciliteter
Good service
Julio
Bodde här 1 natt i mars 2024
Svar från General Manager 3 apr. 2024
Thank you for your feedback, Julio! Please come back soon!
2/10 Väldigt dåligt
Rondell
Reste med familjen
27 mars 2024
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
This hotel needs to be remodeled or tore down. There was mold in our room, the base boards are just placed against the wall, and the elevators are past due for their safety inspections. Bathtub had mold and rust and someone attempted to caulk around it but it is still visible. Door frame was rotted and rusted out, chairs were filthy and the furniture has been partied on. There was no control over the hotel at all, dogs barking way past 1030 at night. Room was not serviced until after 3pm and that was because we called for more towels.
Rondell
Bodde här 2 nätter i mars 2024
Svar från General Manager 3 apr. 2024
Rondell, please accept our apologies for not being able to exceed your expectations. We are currently working on improving our property and will double our efforts to provide the experience our guests expect and deserve. Thank you for sharing your experience.
4/10 Dåligt
Claudia
Reste med familjen
25 mars 2024
Gillade inte: Renlighet och boendets skick och faciliteter
Hotel is very old and not kept updated. Janitorial items were super cheap quality, bathroom is very small, bathroom’s fan didn’t work, carpet has an old and dusty smell. The restaurant was sadly very poor quality food. Staff were attentive but they looked overworked. I will never want to stay in this hotel again. I was very disappointed!
Claudia
Bodde här 2 nätter i mars 2024
Svar från General Manager 26 mars 2024
Hi Claudia, please accept our deepest apologies for not being able to meet your expectations. We are truly sorry we missed the mark but will work harder to improve and deliver the consistent experience that our guests deserve. Thank you for your feedback!
8/10 Bra
Brianna
Reste med familjen
19 mars 2024
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Overall the hotel is great, just need to update the tubs .
Brianna
Bodde här 2 nätter i mars 2024
Svar från General Manager 19 mars 2024
Thank you, Brianna, for your feedback and rating! Please come back soon!
8/10 Bra
jose
Reste med familjen
18 mars 2024
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Good location well kept but they promised free breakfast then then charged me for it
jose
Bodde här 1 natt i mars 2024
Svar från General Manager 18 mars 2024
Thank you, Jose, for sharing your experience! Please accept our apologies for the breakfast confusion! We hope to see you again soon!
10/10 Fantastiskt
Luz
18 mars 2024
Gillade inte: Boendets skick och faciliteter
Luz
Bodde här 1 natt i mars 2024
Svar från General Manager 26 mars 2024
Thank you, Luz, for your wonderful rating! We appreciate you!
6/10 Okej
Joy
17 mars 2024
Joy
Bodde här 4 nätter i mars 2024
Svar från General Manager 18 mars 2024
Thank you for sharing your rating, Joy! Please accept our apologies for not exceeding your expectations. We would love another opportunity to serve you soon!
2/10 Väldigt dåligt
Becca
Reste med familjen
17 mars 2024
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Terrible - the beds are tiny and everything is very old and run down. There's not wifi unless you sign up for something for 7 days and if you want faster wifi it's money each day. Worst of all- although the hot water worked in the sink it would not work at all in the shower in rm 922. I waited for 10 minutes trying to get hot water with my husband coming in to try as well and it wouldn't get warm, and the tub kept filling up even though the drain was open. It was obviously plugged up somewhere and black bits were floating in it. It was disgusting. Then I grabbed a towel and there were long black hairs on it. Gross. Came out of the shower dirtier than when I went in.
Becca
Bodde här 1 natt i mars 2024
Svar från General Manager 18 mars 2024
Hello Becca; please accept our apologies for not being able to exceed your expectations. We are very sorry for the challenges you experienced. We are very grateful for your feedback and hope we get another opportunity to serve you again soon.
6/10 Okej
Connie
Reste med familj och småbarn
16 mars 2024
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Front staff was very helpful. The property does need upgrades though like the AC in the room. It was very humid not cold at all. Other than that the stay was ok
Connie
Bodde här 1 natt i mars 2024
Svar från General Manager 18 mars 2024
Please accept our apologies, Connie, for not being able to exceed your expectations. We are very sorry for the AC challenges you experienced. We are now troubleshooting and addressing your concern. We are very grateful for your feedback and hope we get another opportunity to serve you again soon.
10/10 Fantastiskt
Vetim
13 mars 2024
Gillade: Renlighet och boendets skick och faciliteter
Vetim
Bodde här 1 natt i mars 2024
Svar från General Manager 14 mars 2024
Thank you, Vetim, for your 5-star rating! We are glad to learn we exceeded your expectations! Please come back soon!
2/10 Väldigt dåligt
Mohannad
11 mars 2024
Gillade inte: Renlighet och boendets skick och faciliteter
Property is outdated rooms Have a smell food area isnt clean breakfast buffet was terrible
Mohannad
Svar från General Manager 13 mars 2024
Hello Mohannad, please accept our deepest apologies for not exceeding your expectations. We appreciate your feedback and will use it to improve and offer a consistent guest experience. Thank you!
8/10 Bra
Domenic
8 mars 2024
Gillade: Renlighet och boendets skick och faciliteter
Domenic
Bodde här 1 natt i mars 2024
Svar från General Manager 13 mars 2024
Thank you, Domenic, for your-star rating! We are glad to hear you enjoyed your stay with us. Please come back soon!
10/10 Fantastiskt
Ken
4 mars 2024
Gillade: Renlighet och boendets skick och faciliteter
Great water pressure. Huge bath towels. Clean room.
Ken
Bodde här 1 natt i mars 2024
Svar från General Manager 4 mars 2024
Thank you, Ken, for your 5-star rating and feedback! We are thrilled to hear that you enjoyed your stay with us!
10/10 Fantastiskt
Cora
Reste med familjen
26 feb. 2024
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The property is nice quiet and clean. They were very helpful and check out time was not super early.
Cora
Bodde här 1 natt i februari 2024
Svar från Alice Peterson 26 feb. 2024
Thank you so much and come again if you're ever in the area.
2/10 Väldigt dåligt
Ana
25 feb. 2024
Ana
Bodde här 1 natt i februari 2024
Svar från General Manager 26 mars 2024
Hello Ana; please accept our deepest apologies for not being able to meet your expectations. We are truly sorry we missed the mark but will work harder to improve and deliver the consistent experience that our guests deserve. Thank you for your detailed feedback!
10/10 Fantastiskt
Annemarie
22 feb. 2024
Annemarie
Bodde här 1 natt i februari 2024
Svar från General Manager 26 mars 2024
Thank you, Annemarie, for your 5-star rating! Please come back soon!
6/10 Okej
jimmy
Reste med familjen
12 feb. 2024
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
I signed up for a suit through Expedia, but when I got to the hotel they didn't have any available so they gave me the next available room which was a smaller room.
jimmy
Bodde här 1 natt i februari 2024
Svar från General Manager 12 feb. 2024
Hello Jimmy, please accept our apologies for the confusion with the room type. We are vey sorry. Thank you for sharing your experience!
8/10 Bra
fabio edmundo
9 feb. 2024
Gillade: Renlighet och rummets bekvämlighet
Sensacional, sería bueno una remodelación
fabio edmundo
Bodde här 1 natt i februari 2024
Svar från General Manager 10 feb. 2024
Gracias Fabio! En eso estamos, con suerte en unos meses habran buenos cambios!
6/10 Okej
Tammy
8 feb. 2024
Use to be Better!
We have stayed at this property about 3 times. We love the bar area and I room was clean it just needs some major updates to it. The reason for our stay is we are on the way to Galveston to get on a cruise ship. When we got off the ship a week later the weather was stormy and we thought we would go back and stay another night, until we walked in the lobby and there were many leaks in the ceiling, several buckets catching the rain. I went to the restroom and they had towels and buckets catching the rain in there also, which made the bathroom smell sour. Hopefully they will have some repairs and update the rooms so we can stay here on our next cruise out of Galveston TX. Until then I will find a different hotel.
Tammy
Bodde här 1 natt i januari 2024
Svar från General Manager 8 feb. 2024
Thank you, Tammy, for sharing your experience. Please accept our apologies for not exceeding your expectations, we are currently working on improvements and very focused on providing and excellent and consistent guest experience! Thank you again!
8/10 Bra
Anusha
Affärsresenär
7 feb. 2024
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Polite and fantastic service both at the desk and in the restaurant! Wonderful view!
Anusha
Svar från General Manager 8 feb. 2024
Thank you, Anusha, for your wonderful review! We are thrilled to hear you enjoyed our staff service!!!
4/10 Dåligt
Sharon
5 feb. 2024
Gillade inte: Renlighet och boendets skick och faciliteter
the restrooms were dirty, especially the toilet. Old bath towels, dirty old carpet. No phone charging stations anywhere, unless you brought the cube with you.
Sharon
Bodde här 2 nätter i februari 2024
Svar från General Manager 5 feb. 2024
Hello Sharon, please accept our apologies for not exceeding your expectations. We are truly sorry. We continue to work on improvements and will remain focused on delivering a great and consistent guest experience. We appreciate your feedback!
8/10 Bra
VADAKOOT
4 feb. 2024
Gillade: Renlighet och boendets skick och faciliteter
VERY FRIENDLY STAFF
VADAKOOT
Bodde här 1 natt i januari 2024
Svar från General Manager 5 feb. 2024
Thank you, Vadakoot, for your rating and comment! We are glad to hear that you enjoyed your stay and found our staff very friendly!
10/10 Fantastiskt
Jeanne M.
2 feb. 2024
Gillade: Renlighet och rummets bekvämlighet
Jeanne M.
Bodde här 5 nätter i januari 2024
Svar från General Manager 5 feb. 2024
Thank you, Jeanne, for sharing your rating! We love it!
6/10 Okej
Sandra
29 jan. 2024
Gillade inte: Bekvämligheter
I would not stay there again. I expected more with regard to amenities.
Sandra
Bodde här 1 natt i januari 2024
Svar från General Manager 29 jan. 2024
Hi Sandra; please accept our apologies for not being able to exceed your expectations. We are very sorry. We will continue working hard and improving our overall guest experience. Thank you for sharing your experience!
6/10 Okej
Adam
Reste med familj och småbarn
27 jan. 2024
Gillade: Renlighet
Gillade inte: Bekvämligheter och boendets skick och faciliteter
A lot of space, super comfy beds. We had a leak in the windows due to rain, Hilton made out like they didn’t know about it, based upon the carpet rotting, concrete swelling and mould it’s been happening for sometime. We noted it and nothing happened. Next morning the toilet blocked due to a faulty valve, the night team didn’t even have access to a plunger as I offered to fix it. Amazing location to NASA however in serious need of a refurb.
Adam
Bodde här 2 nätter i januari 2024
Svar från General Manager 27 jan. 2024
Thank you, Adam, for sharing our experience. Please accept our apologies for not being able to exceed your expectations. We will remain committed to improving and offering a consistent guest experience. We appreciate your feedback!
10/10 Fantastiskt
franklin
Affärsresenär
26 jan. 2024
Gillade: Bekvämligheter och boendets skick och faciliteter
warm and friendly
franklin
Bodde här 4 nätter i december 2023
Svar från General Manager 27 jan. 2024
Thank you, Franklin, for your rating and kid words! Please come back soon!
2/10 Väldigt dåligt
Audra
Reste med familjen, Reste med sin partner
25 jan. 2024
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
This hotel is awful, we checked out after 1 night and found somewhere else. So gross!
Audra
Bodde här 2 nätter i januari 2024
Svar från General Manager 26 jan. 2024
Hello Audra, Please accept our sincere apologies for not exceeding your expectations. We would love to discuss your concerns in an effort to improve and offer a consistent guest experience! Thank you for sharing your experience.
8/10 Bra
Dustin
22 jan. 2024
Gillade: Renlighet
Dustin
Bodde här 1 natt i december 2023
Svar från General Manager 23 jan. 2024
Thank you, Dustin, for the 4-star rating! We appreciate it!
2/10 Väldigt dåligt
Deena
9 jan. 2024
Deena
Svar från General Manager 9 jan. 2024
Hello Deena, please accept our apologies as it seems you did not enjoy your stay with us. We are truly sorry. Please reach out should you like to share additional feedback!
10/10 Fantastiskt
MATTHEW
9 jan. 2024
Gillade: Renlighet och boendets skick och faciliteter
All great
MATTHEW
Bodde här 1 natt i januari 2024
Svar från General Manager 9 jan. 2024
Thank you, Matthew, for your wonderful rating! We appreciate you!
4/10 Dåligt
bato
Reste i grupp
6 jan. 2024
Delay in check-in and rooms were not that good
bato
Bodde här 1 natt i december 2023
Svar från General Manager 8 jan. 2024
Hello Bato, please accept our apologies for not being able to exceed your expectations. Thank you for sharing your rating!
10/10 Fantastiskt
Sachin
Reste med familjen
3 jan. 2024
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter