Mötesrum

Recensioner av Hilton Houston NASA Clear Lake

3.5 out of 5
Hilton Houston NASA Clear Lake
3000 Nasa Pkwy, Houston, TX

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 654 av 1331 recensioner" "
8 - Bra i betyg. 293 av 1331 recensioner" "
6 - Okej i betyg. 197 av 1331 recensioner" "
4 - Dåligt i betyg. 87 av 1331 recensioner" "
2 - Väldigt dåligt i betyg. 100 av 1331 recensioner" "

8,4/10

Renlighet

8,4/10

Personal och service

7,6/10

Bekvämligheter

7,8/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

6/10 Okej

Verifierad resenär

Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Personal och service och boendets skick och faciliteter
Dåligt skött och bemannat
Måndagkväll. Trötta efter en dags resande. Baren knökfull, dåligt system, svårt att få beställa. Underbemannat (personalen gjorde sitt bästa). Dock inte riktigt det man förväntar sig av en hotellbar en måndag. Vi tog en taxi någon annanstans istället. Frukosten dålig och även den oklar och ingen service öht, dock påtvingad dricks som las på notan (oförtjänt…) Överlag en dålig vistelse och vi skulle inte stanna här igen.
Bodde här 1 natt i mars 2022
Svar från Hilton NASA 5 apr. 2022
Vi uppskattar verkligen att du tog dig tid att skriva din feedback om din upplevelse. Jag vill uttrycka min uppriktiga ursäkt för att jag inte tillhandahåller den service du förtjänar och hoppas att du ger oss möjligheten att GÖRA DET RÄTT inom en snar framtid. Yesenia Ramirez-Front Office Manager

10/10 Fantastiskt

Kerstin

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Mycket bra läge för dig som vill besöka NASA Space Center.
Bodde här 1 natt i november 2019

10/10 Fantastiskt

Charles

Gillade: Renlighet och boendets skick och faciliteter
Always nice !
Bodde här 1 natt i maj 2024
Svar från General Manager 16 maj 2024
Thank you, Charles, for your 5-star rating! Great to learn we exceeded your expectations! Please come back soon!

8/10 Bra

Sarah

Gillade: Renlighet och boendets skick och faciliteter
The staff and service were outstanding. Very friendly people and quick to communicate. The grounds could use some work as some of the exterior is in disrepair and could use some replacement. The couches in the suite were very stained and need a deep clean. However, I truly appreciated the impeccable service, professionalism, and friendly staff. I did not have even one bad experience with the staff they were all fantastic.
Bodde här 4 nätter i maj 2024
Svar från Alice Peterson 14 maj 2024
Thank you so much for your candid feedback. We appreciate your business and hopefully will be able to do some renovating in the near future. Thank you again for your kind words. Have a good day!

10/10 Fantastiskt

Vanessa

Reste med familj och småbarn
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Perfect nice view
Bodde här 2 nätter i maj 2024
Svar från Hilton front desk 13 maj 2024
Thank you so much for your feedback!

10/10 Fantastiskt

Melody

Gillade: Renlighet och boendets skick och faciliteter
The water view
Bodde här 2 nätter i maj 2024
Svar från General Manager 13 maj 2024
Thank you, Melody, for your 5-star rating! We appreciate you!

10/10 Fantastiskt

Dedra

Affärsresenär, Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great bar and restaurant. Great staff.
Bodde här 2 nätter i maj 2024
Svar från General Manager 13 maj 2024
We appreciate you wonderful rating, Dedra! Thank you!

10/10 Fantastiskt

Yenisbel

Gillade: Renlighet och boendets skick och faciliteter
It was ok. Nothing exclusive but fairly good. The front desk team was great. The brunch not so much.
Bodde här 2 nätter i april 2024
Svar från General Manager 9 maj 2024
Thank you, Yenisbel, for your wonderful review! We appreciate your kind words!

6/10 Okej

Cliff

Gillade inte: Boendets skick och faciliteter
TV didn't work, water damage ceiling, carpeting in room in bad condition.
Bodde här 1 natt i maj 2024
Svar från General Manager 8 maj 2024
Cliff - please accept our apologies for not being able to exceed your expectations. We are very sorry. We continue to work towards making improvements and provide a consistent great experience that our guests expect and deserve! Thank you for sharing your experience!

6/10 Okej

Rita

Reste med familjen
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
The entry and the front desk area were lovely. Our room, however, had torn, worn carpet, and broken drawers. The room was a real disappointment. The bed was comfortable, which was the saving grace of the stay.
Bodde här 2 nätter i april 2024
Svar från General Manager 2 maj 2024
Hello Rita - Please accept our deepest apologies for not being able to exceed your expectations. We are truly sorry. We continue working and making upgrades to our property in hopes to deliver a consistent guest experience. We are -on a positive note- happy ot hear you enjoyed our beds and were able to rest! Thank you for sharing your experience!

10/10 Fantastiskt

Paula

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Quiet, safe, and comfortable
Bodde här 1 natt i april 2024
Svar från General Manager 2 maj 2024
Thank you, Paula, for your amazing 5-star rating! We are very glad to learn you had a great stay! We appreciate you!

8/10 Bra

Ravi

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
The property is not fully Hilton yet IMO. The room itself is neat, but, the bathroom is still shabby with outdated fittings.
Bodde här 1 natt i april 2024
Svar från General Manager 19 apr. 2024
Thank you, Ravi, for sharing your thoughts! Please accept our apologies for not fully exceeding your expectations; we will continue to make improvements and thrive to provide a great and consistent experience for all of our guests!

10/10 Fantastiskt

Julio

Amazing, always love Hilton and they don’t disappoint
Bodde här 2 nätter i april 2024
Svar från General Manager 19 apr. 2024
Thank you for your 5-star review. Julio! We appreciate you!

6/10 Okej

Jagdeep

Reste med sin partner
Gillade: Renlighet och bekvämligheter
Very handily placed for the Space Centre, Hobby airport and cruises out of Galveston. Staff are very attentive and helpful. The common areas look great but the decor and general state of the bedrooms is very old and tired looking and in need of update.
Bodde här 2 nätter i mars 2024
Svar från General Manager 19 apr. 2024
Thank you, Jagdeep, for sharing your experience! We apologize for not exceeding your expectations and promise to continue working on improvements with the goal of providing a great and consistent guest experience!

6/10 Okej

Chris

Strange smell - Drink charged to my room in error
Bodde här 1 natt i april 2024
Svar från General Manager 19 apr. 2024
Thank you, Chris, for sharing your experience. Please accept out apologies for the challenges you experienced, including the billing issue. We appreciate you letting us know! We would love to serve you again soon!

4/10 Dåligt

Maximilian

Bodde här 1 natt i april 2024
Svar från General Manager 2 maj 2024
Maximilian - please accept our apologies for not exceeding your expectations. Based on your rating, we could have done things differently. We are truly sorry. We would love to see you again and another opportunity to serve you!

10/10 Fantastiskt

Gary

Aida - Outstanding check in process because of her direct involvement. Keep up the Great Work & Thank You.
Bodde här 1 natt i april 2024
Svar från Aida 8 apr. 2024
Thank you so much for staying with us and your review, sir! We hope to see you soon! :)

10/10 Fantastiskt

William

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024
Svar från General Manager 3 apr. 2024
Thank you, William, for your 5-star rating! We appreciate you! Please come back soon!

10/10 Fantastiskt

Julio

Gillade: Bekvämligheter och boendets skick och faciliteter
Good service
Bodde här 1 natt i mars 2024
Svar från General Manager 3 apr. 2024
Thank you for your feedback, Julio! Please come back soon!

2/10 Väldigt dåligt

Rondell

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
This hotel needs to be remodeled or tore down. There was mold in our room, the base boards are just placed against the wall, and the elevators are past due for their safety inspections. Bathtub had mold and rust and someone attempted to caulk around it but it is still visible. Door frame was rotted and rusted out, chairs were filthy and the furniture has been partied on. There was no control over the hotel at all, dogs barking way past 1030 at night. Room was not serviced until after 3pm and that was because we called for more towels.
Bodde här 2 nätter i mars 2024
Svar från General Manager 3 apr. 2024
Rondell, please accept our apologies for not being able to exceed your expectations. We are currently working on improving our property and will double our efforts to provide the experience our guests expect and deserve. Thank you for sharing your experience.

4/10 Dåligt

Claudia

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Hotel is very old and not kept updated. Janitorial items were super cheap quality, bathroom is very small, bathroom’s fan didn’t work, carpet has an old and dusty smell. The restaurant was sadly very poor quality food. Staff were attentive but they looked overworked. I will never want to stay in this hotel again. I was very disappointed!
Bodde här 2 nätter i mars 2024
Svar från General Manager 26 mars 2024
Hi Claudia, please accept our deepest apologies for not being able to meet your expectations. We are truly sorry we missed the mark but will work harder to improve and deliver the consistent experience that our guests deserve. Thank you for your feedback!

8/10 Bra

Brianna

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Overall the hotel is great, just need to update the tubs .
Bodde här 2 nätter i mars 2024
Svar från General Manager 19 mars 2024
Thank you, Brianna, for your feedback and rating! Please come back soon!

8/10 Bra

jose

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Good location well kept but they promised free breakfast then then charged me for it
Bodde här 1 natt i mars 2024
Svar från General Manager 18 mars 2024
Thank you, Jose, for sharing your experience! Please accept our apologies for the breakfast confusion! We hope to see you again soon!

10/10 Fantastiskt

Luz

Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från General Manager 26 mars 2024
Thank you, Luz, for your wonderful rating! We appreciate you!

6/10 Okej

Joy

Bodde här 4 nätter i mars 2024
Svar från General Manager 18 mars 2024
Thank you for sharing your rating, Joy! Please accept our apologies for not exceeding your expectations. We would love another opportunity to serve you soon!

2/10 Väldigt dåligt

Becca

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Terrible - the beds are tiny and everything is very old and run down. There's not wifi unless you sign up for something for 7 days and if you want faster wifi it's money each day. Worst of all- although the hot water worked in the sink it would not work at all in the shower in rm 922. I waited for 10 minutes trying to get hot water with my husband coming in to try as well and it wouldn't get warm, and the tub kept filling up even though the drain was open. It was obviously plugged up somewhere and black bits were floating in it. It was disgusting. Then I grabbed a towel and there were long black hairs on it. Gross. Came out of the shower dirtier than when I went in.
Bodde här 1 natt i mars 2024
Svar från General Manager 18 mars 2024
Hello Becca; please accept our apologies for not being able to exceed your expectations. We are very sorry for the challenges you experienced. We are very grateful for your feedback and hope we get another opportunity to serve you again soon.

6/10 Okej

Connie

Reste med familj och småbarn
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Front staff was very helpful. The property does need upgrades though like the AC in the room. It was very humid not cold at all. Other than that the stay was ok
Bodde här 1 natt i mars 2024
Svar från General Manager 18 mars 2024
Please accept our apologies, Connie, for not being able to exceed your expectations. We are very sorry for the AC challenges you experienced. We are now troubleshooting and addressing your concern. We are very grateful for your feedback and hope we get another opportunity to serve you again soon.

10/10 Fantastiskt

Vetim

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från General Manager 14 mars 2024
Thank you, Vetim, for your 5-star rating! We are glad to learn we exceeded your expectations! Please come back soon!

2/10 Väldigt dåligt

Mohannad

Gillade inte: Renlighet och boendets skick och faciliteter
Property is outdated rooms Have a smell food area isnt clean breakfast buffet was terrible
Svar från General Manager 13 mars 2024
Hello Mohannad, please accept our deepest apologies for not exceeding your expectations. We appreciate your feedback and will use it to improve and offer a consistent guest experience. Thank you!

8/10 Bra

Domenic

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från General Manager 13 mars 2024
Thank you, Domenic, for your-star rating! We are glad to hear you enjoyed your stay with us. Please come back soon!

10/10 Fantastiskt

Ken

Gillade: Renlighet och boendets skick och faciliteter
Great water pressure. Huge bath towels. Clean room.
Bodde här 1 natt i mars 2024
Svar från General Manager 4 mars 2024
Thank you, Ken, for your 5-star rating and feedback! We are thrilled to hear that you enjoyed your stay with us!

10/10 Fantastiskt

Cora

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The property is nice quiet and clean. They were very helpful and check out time was not super early.
Bodde här 1 natt i februari 2024
Svar från Alice Peterson 26 feb. 2024
Thank you so much and come again if you're ever in the area.

2/10 Väldigt dåligt

Ana

Bodde här 1 natt i februari 2024
Svar från General Manager 26 mars 2024
Hello Ana; please accept our deepest apologies for not being able to meet your expectations. We are truly sorry we missed the mark but will work harder to improve and deliver the consistent experience that our guests deserve. Thank you for your detailed feedback!

10/10 Fantastiskt

Annemarie

Bodde här 1 natt i februari 2024
Svar från General Manager 26 mars 2024
Thank you, Annemarie, for your 5-star rating! Please come back soon!

6/10 Okej

jimmy

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
I signed up for a suit through Expedia, but when I got to the hotel they didn't have any available so they gave me the next available room which was a smaller room.
Bodde här 1 natt i februari 2024
Svar från General Manager 12 feb. 2024
Hello Jimmy, please accept our apologies for the confusion with the room type. We are vey sorry. Thank you for sharing your experience!

8/10 Bra

fabio edmundo

Gillade: Renlighet och rummets bekvämlighet
Sensacional, sería bueno una remodelación
Bodde här 1 natt i februari 2024
Svar från General Manager 10 feb. 2024
Gracias Fabio! En eso estamos, con suerte en unos meses habran buenos cambios!

6/10 Okej

Tammy

Use to be Better!
We have stayed at this property about 3 times. We love the bar area and I room was clean it just needs some major updates to it. The reason for our stay is we are on the way to Galveston to get on a cruise ship. When we got off the ship a week later the weather was stormy and we thought we would go back and stay another night, until we walked in the lobby and there were many leaks in the ceiling, several buckets catching the rain. I went to the restroom and they had towels and buckets catching the rain in there also, which made the bathroom smell sour. Hopefully they will have some repairs and update the rooms so we can stay here on our next cruise out of Galveston TX. Until then I will find a different hotel.
Bodde här 1 natt i januari 2024
Svar från General Manager 8 feb. 2024
Thank you, Tammy, for sharing your experience. Please accept our apologies for not exceeding your expectations, we are currently working on improvements and very focused on providing and excellent and consistent guest experience! Thank you again!

8/10 Bra

Anusha

Affärsresenär
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Polite and fantastic service both at the desk and in the restaurant! Wonderful view!
Svar från General Manager 8 feb. 2024
Thank you, Anusha, for your wonderful review! We are thrilled to hear you enjoyed our staff service!!!

4/10 Dåligt

Sharon

Gillade inte: Renlighet och boendets skick och faciliteter
the restrooms were dirty, especially the toilet. Old bath towels, dirty old carpet. No phone charging stations anywhere, unless you brought the cube with you.
Bodde här 2 nätter i februari 2024
Svar från General Manager 5 feb. 2024
Hello Sharon, please accept our apologies for not exceeding your expectations. We are truly sorry. We continue to work on improvements and will remain focused on delivering a great and consistent guest experience. We appreciate your feedback!

8/10 Bra

VADAKOOT

Gillade: Renlighet och boendets skick och faciliteter
VERY FRIENDLY STAFF
Bodde här 1 natt i januari 2024
Svar från General Manager 5 feb. 2024
Thank you, Vadakoot, for your rating and comment! We are glad to hear that you enjoyed your stay and found our staff very friendly!

10/10 Fantastiskt

Jeanne M.

Gillade: Renlighet och rummets bekvämlighet
Bodde här 5 nätter i januari 2024
Svar från General Manager 5 feb. 2024
Thank you, Jeanne, for sharing your rating! We love it!

6/10 Okej

Sandra

Gillade inte: Bekvämligheter
I would not stay there again. I expected more with regard to amenities.
Bodde här 1 natt i januari 2024
Svar från General Manager 29 jan. 2024
Hi Sandra; please accept our apologies for not being able to exceed your expectations. We are very sorry. We will continue working hard and improving our overall guest experience. Thank you for sharing your experience!

6/10 Okej

Adam

Reste med familj och småbarn
Gillade: Renlighet
Gillade inte: Bekvämligheter och boendets skick och faciliteter
A lot of space, super comfy beds. We had a leak in the windows due to rain, Hilton made out like they didn’t know about it, based upon the carpet rotting, concrete swelling and mould it’s been happening for sometime. We noted it and nothing happened. Next morning the toilet blocked due to a faulty valve, the night team didn’t even have access to a plunger as I offered to fix it. Amazing location to NASA however in serious need of a refurb.
Bodde här 2 nätter i januari 2024
Svar från General Manager 27 jan. 2024
Thank you, Adam, for sharing our experience. Please accept our apologies for not being able to exceed your expectations. We will remain committed to improving and offering a consistent guest experience. We appreciate your feedback!

10/10 Fantastiskt

franklin

Affärsresenär
Gillade: Bekvämligheter och boendets skick och faciliteter
warm and friendly
Bodde här 4 nätter i december 2023
Svar från General Manager 27 jan. 2024
Thank you, Franklin, for your rating and kid words! Please come back soon!

2/10 Väldigt dåligt

Audra

Reste med familjen, Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
This hotel is awful, we checked out after 1 night and found somewhere else. So gross!
Bodde här 2 nätter i januari 2024
Svar från General Manager 26 jan. 2024
Hello Audra, Please accept our sincere apologies for not exceeding your expectations. We would love to discuss your concerns in an effort to improve and offer a consistent guest experience! Thank you for sharing your experience.

8/10 Bra

Dustin

Gillade: Renlighet
Bodde här 1 natt i december 2023
Svar från General Manager 23 jan. 2024
Thank you, Dustin, for the 4-star rating! We appreciate it!

2/10 Väldigt dåligt

Deena

Svar från General Manager 9 jan. 2024
Hello Deena, please accept our apologies as it seems you did not enjoy your stay with us. We are truly sorry. Please reach out should you like to share additional feedback!

10/10 Fantastiskt

MATTHEW

Gillade: Renlighet och boendets skick och faciliteter
All great
Bodde här 1 natt i januari 2024
Svar från General Manager 9 jan. 2024
Thank you, Matthew, for your wonderful rating! We appreciate you!

4/10 Dåligt

bato

Reste i grupp
Delay in check-in and rooms were not that good
Bodde här 1 natt i december 2023
Svar från General Manager 8 jan. 2024
Hello Bato, please accept our apologies for not being able to exceed your expectations. Thank you for sharing your rating!

10/10 Fantastiskt

Sachin

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från General Manager 8 jan. 2024
Thank you, Sachin, for your wonderful rating!