Hello David,Thank you so much for staying with us on your recent trip to the area! We're glad you enjoyed yourself.I do apologize about the smoking incident. The only places designated as non-smoking are the guest rooms and within 6 feet of the hotel front door. It is permitted in outdoor areas.

Good Morning Franchesca,Thank you so much for staying with us on your recent trip to Pearland! We are very glad you enjoyed yourself.I apologize about the noisy neighbor! That's definitely not something we'd want to hear about either. If you're in the area again, let us know which room number that was (if you remember), and we'll be sure to keep you away from that room! Maybe you'll be able to rest easier :)If your travels bring you back our way, we hope to see you again!

Good Morning Regina,Thank you so much for staying with us, and letting our Front Desk know their hard work is being noticed :)I'll absolutely make sure they hear your shout out.We hope to see you again if you're in the Pearland area!

Good Morning Greg,Thank you so much for staying with us. We appreciate you taking time out to give us a review.I'm glad we were a convenient location for you! We hope to see you again if you need lodging on this side of town :)

Hello Jodi,We are so glad you enjoyed yourself during your trip to Pearland! We hope to see you again if your travels bring you back our way :)

Good Morning Nicole,Thank you for staying with us, and I'm glad you enjoyed yourself!I sincerely apologize about the AC unit. Our maintenance has been working to replace all of our wonky ones with new ones. I hope it will work better for you next time!

Hello Victoria,Thank you for staying with us and taking time out to share a compliment!We're thrilled you enjoyed yourself -- it's our goal for all of our guests to leave here with a 5-star experience :)If you need future lodging in Pearland, we hope to be your partner of choice!

Good Morning Michael,Thank you for staying with us on your recent trip to the area. We are so happy you enjoyed yourself!Our beds were recently upgraded, I'm glad the difference is felt :) and I will definitely make sure our breakfast hosts hear your compliment -- they will be thrilled to hear the shout out!

Good Morning Cody,Thank you for staying with us on your recent trip to Pearland. We're very glad you enjoyed yourself!If you ever need lodging on our side of town, we hope to be your partner of choice :)

Hello Robert,Thank you for staying with us on your recent trip to Pearland.I wish you could have let us know how we fell short during your stay so we can have the problems fixed.If your travels bring you back our way, I hope you can give us another shot! We aim for 10-star service every time!

Hello James,Thank you for staying with us, and letting us know your honest experience.I sincerely apologize about the unexpected visitor! Rest assured, our Terminix representative was made aware of your complaint on his most recent visit.We regularly have our hotel treated, its sad when things can slip past us :(

Hello James,Thank you so much for staying with us, and letting us know how your stay was.I'm so glad you enjoyed yourself! If your travels bring you back to our side of town, we hope to see you again :)

Hello Christie,Thank you for staying with us, and letting us know your honest experience.I sincerely apologize about the issues in the bathroom. Our maintenance department was made aware of them, and have fixed them for the next guest.I hope you can give us another chance to give you the 5-star service you expect from an IHG hotel :)

Hello Carmelle,Thank you so much for staying with us, and taking time out to give us your honest thoughts.I am very happy the staff left a good impression on you! I will make sure they hear your kind words. They will be so happy to know their hard work is leaving a lasting impression on our guests :)If your travels bring you back our way, we hope to be your hotel of choice!

Good Morning Rolanda,Thank you so much for staying with us, and taking time out to give us a rating.We are so happy you enjoyed yourself! If your travels bring you back to our side of town, we hope to be your lodging partner of choice :)

Thank you for staying with us, Sam!We are so glad you enjoyed your time here in Pearland :)

Hello Fiona,I am so sorry about the experience you had staying with us.We pride ourselves on our cleanliness & breakfast scores, so I hope you can give us another chance to show you that was an exceptional case.

Hello Julie,Thank you so much for staying with us! We are so happy you enjoyed your stay at our Pearland property.We hope to see you again should your travels bring you back our way :)

Hello Chastity,Thank you so much for staying with us on your recent trip to Pearland.We actually just got word that our corporate office is laying the groundwork for hotel-wide renovation! I'm hoping the bathrooms get a major update, as well.We hope you can come back and see us after our new remodel!

Dear Valued Guest,Thank you for staying with us on your recent trip to Pearland.I am so sorry about the stains on your sheets! That is absolutely unacceptable. I'm glad they were able to fix you up with new sheets, however.I will absolutely make sure our Executive Housekeeper is aware of this oversight. We will work hard to make sure that does not happen again for the next guest!

Good Morning Clelmer,Thank you for staying with us!We are so happy you enjoyed your stay :)If your travels bring you back to Pearland, we hope to be your hotel of choice!

Hello Stephanie,Thank you for staying with us on your recent business trip to Pearland, and letting us know your honest experience.I am so sorry about the tile issue on the 3rd floor! We are working with our upper management to get those issues fixed promptly.We hope you can give us another chance if your traveling to Pearland for business again. We can keep you off 3rd floor, no questions asked!

Good Morning Shicobie,Thank you so much for staying with us, and letting us know how we did.We are so excited you enjoyed your time here in Pearland. If your travels bring you back our way, we hope to be your lodging partner of choice!

Good Morning Harry,Thank you for staying with us and expressing your kind words!We appreciate you taking time out of your day to let us know how we did.We look forward to you stopping by again!

Hello Kevin,¡Muchas gracias por quedarte con nosotros!Estamos muy contentos de que haya disfrutado de su estancia en el hotel.Si tus viajes te traen de regreso a Pearland, ¡esperamos verte nuevamente!

Hello Dale,Thank you for staying with us on your recent trip to Pearland, and letting us know your experience.We are due for a renovation soon. Trust me when I say we are very excited to get an update & room repairs!We hope to see you again if your travels bring you back to our side of town.

Hello Ruth,Thank you so much for staying with us on your recent trip to Pearland!We are so very happy for you sharing these kind words. Our staff will be excited to know their hard work is being noticed :)We'll have a room for you when your travels bring you back to our side of town!

Hello James,Thank you so much for staying with us on your recent trip to Pearland.We are very happy to see that you enjoyed yourself. Our team will be so excited to hear your review!We hope to see you again if your travels bring you back to the area.

Hello Leanora,Thank you so much for staying with us on your recent trip to the Pearland area.We are very thrilled you enjoyed yourself.If your travels bring you back our way, we hope to see you again!

Hello Santhiraj,Thank you for staying with us! We appreciate you taking time out of your day to let us know how we did.I will definitely make sure our Front Desk team hears your shout out -- we've all been working very hard to ensure every guest leaves here with a smile :)

Hello Carmen,Thank you for staying with us and taking time out to let us know how we did.We are glad you enjoyed yourself overall. If your travels bring you back to Pearland, we hope to be your lodging partner of choice!

Hello Jeffrey,Thank you so much for staying with us on your recent trip to Pearland. We are glad you enjoyed yourself!Our property truly is a hidden gem. Great location, clean rooms...can't beat it!We hope to see you again if you're in the area :)

Hi Rosemary,Thank you so much for staying with us!We are very happy you enjoyed yourself. Our staff has been working so hard to make sure our valued guests have a memorable experience :)If your travels bring you back our way, we hope to see you again!

Good Morning Kevin,Thank you for staying with us and letting us know about your experience.I do apologize about Housekeeping missing your room! We strive for all of our guests to have a clean environment when they stay.I did have a training session with the employee who checked you in and overcharged for the incidentals. I'm so sorry about that! It will fall off and be returned back to you.We'd love for you to give us another shot if your travels bring you back to Pearland!

Hello Henry,Thank you so much for staying with us! We appreciate you taking the time out of your day to let us know how we're doing.If your travels bring you back to our side of town, we hope to see you again!