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Recensioner av Home2 Suites by Hilton Houston Webster

3 out of 5
Home2 Suites by Hilton Houston Webster
600 West Texas Avenue, Webster, TX

Recensioner

9,0

Underbart

10 - Fantastiskt i betyg. 169 av 238 recensioner" "
8 - Bra i betyg. 35 av 238 recensioner" "
6 - Okej i betyg. 16 av 238 recensioner" "
4 - Dåligt i betyg. 7 av 238 recensioner" "
2 - Väldigt dåligt i betyg. 11 av 238 recensioner" "

9,4/10

Renlighet

9,2/10

Personal och service

9,0/10

Bekvämligheter

9,4/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

4/10 Dåligt

Christina

Reste med familjen
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Joe

Bodde här 1 natt i november 2023

10/10 Fantastiskt

Ron

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was an excellent experience.
Bodde här 3 nätter i oktober 2023

10/10 Fantastiskt

Lindsay

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall, everyone was friendly and courteous. Room was super clean and stocked with essentials one may need later.
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Kathryn

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We visit Houston quite often. We have tried different hotels and they have all had issues. This one was great! Fantastic breakfast, nice rooms, nice and cool in all areas of the building and great staff.
Bodde här 7 nätter i augusti 2023

6/10 Okej

VIRENDER

Gillade: Renlighet
Bodde här 2 nätter i september 2023

10/10 Fantastiskt

Nestor

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great services
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Miguel

Bodde här 1 natt i augusti 2023

4/10 Dåligt

martin

Reste med familjen
Si vana ir no lleven niños por que cada rato se la pasan diciendo que no quieren ruido .😂😂😂
Bodde här 3 nätter i juli 2023

8/10 Bra

James

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Room Reservation Drama
The only negative was that we booked a king suite room and when we got there, they did not have any of these rooms available! We were put in a double queen suite room. After going back down to the check-in desk, we were initially told there absolutely was not a king suite room available and that they are saved for Hilton rewards members! After I pointed to their sign that states if you are not satisfied with your stay, the night would be on Hilton, the manager found us a King suite room like we had booked! Other that this slight haste in the beginning, our stay was very comfortable and the staff is very courteous!
Bodde här 1 natt i juli 2023

10/10 Fantastiskt

Andressa, Flint

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We stayed at the hotel as a group. Prior to check in we called and requested adjoining rooms. We were told they could oblige and the changes were made to our reservation. When we checked in we were informed that we were not staying in adjoining rooms. Lilly moved heaven and hell to make it happen for us. She could have easily said it was impossibly and we would have been none the wiser. She took extremely great care of my family through the chaos of our large crew with screaming kids and held down the front desk like a champ!
Bodde här 1 natt i juli 2023

10/10 Fantastiskt

Karen

Bodde här 3 nätter i maj 2023

2/10 Väldigt dåligt

Paula

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Horrible experience
The room was dirty. Found two hairs that weren’t mine. One popped out of Kleenex box where they fanned a Kleenex bottle make it cute and the other was in the sink. There was no mattress skirt and you could see a coffee or soda stain on the box springs. Bed was extremely uncomfortable and squeaked every time you moved. Man at front desk at check in mumbled and you couldn’t understand him. Lady at checkout was wonderful and apologetic for the conditions.
Bodde här 3 nätter i maj 2023

2/10 Väldigt dåligt

Valerie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This hotel charged my card $25 without explanation because i booked thru a third party. I can't reach this hotel by phone so I have no way of getting my money back. The hotel phone number I found online doesn't connect. Don't stay at this hotel if you want to have your credit card kept safe.

10/10 Fantastiskt

Tamra

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very nice place- enjoyed visit
Bodde här 2 nätter i april 2023

8/10 Bra

Maria del Pilar

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean, friendly staff and good breakfast with good variety of entrees
Bodde här 3 nätter i april 2023

10/10 Fantastiskt

john

Bodde här 1 natt i april 2023

10/10 Fantastiskt

Ana

Reste med familj och småbarn
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Falta disposición de empleados en Check in
Bodde här 2 nätter i april 2023

10/10 Fantastiskt

JORGE

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
De las mejores cadenas hoteleras, todo esta súper limpio, todos son amables, y el desayuno es ejemplar
Bodde här 1 natt i april 2023

10/10 Fantastiskt

SANDEEP

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great place to stay, well maintained. Friendly n courteous staff, breakfast was neat & had good options
Bodde här 1 natt i april 2023

10/10 Fantastiskt

TOSHINORI

Bodde här 3 nätter i mars 2023

6/10 Okej

Shahinda, North Richland Hills

Reste med familjen
Gillade: Renlighet och personal och service
Our first day the door did not lock properly and the refrigerator was not working. This was not fixed until midway thru or second/last day.
Bodde här 2 nätter i mars 2023

10/10 Fantastiskt

Kayla

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A pleasant week
Bodde här 7 nätter i februari 2023

2/10 Väldigt dåligt

Tracey

Reste med familjen
No room for us at the hotel. Booked a month prior.
We were very upset when we received a call the day of check in that the hotel we booked no longer had a room for us. They had to move us to another hotel. We were traveling with extended family that did not have to be moved. They stated that because we booked with a third party, that we were chosen to be transferred to another hotel. The new hotel did not have the small kitchen for our use so we could not bring back leftovers or prepare breakfast in our room. No compensation for our trouble was offered. Very disappointed.
Bodde här 2 nätter i januari 2023

10/10 Fantastiskt

Krystal

Bodde här 1 natt i januari 2023

10/10 Fantastiskt

San Juanita

Bodde här 1 natt i december 2022

8/10 Bra

Herb

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2022
Svar från Ms. King 28 nov. 2022
Thank you for your feedback hope to see you soon.

6/10 Okej

Eduardo

Gillade inte: Bekvämligheter
Ok
Bodde här 8 nätter i november 2022
Svar från Ms. King 25 nov. 2022
Mr. Eduardo thank you for taking the time to give us a review, we really appreciate your feedback because it helps us to find more ways to improve. We hope to see you again:)

10/10 Fantastiskt

Deepak

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good stay and amneties
Great stay and amneties. Close to JSC. Had issues with people making noise in adjoining rooms though. Also refrigerator made lot of noise through out making it tough to sleep.
Bodde här 2 nätter i november 2022
Svar från Ms. King 23 nov. 2022
Thank you for your feedback sorry you had issues i hope you would give us another chance and stay with us again.

10/10 Fantastiskt

Vedamurthy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean and big rooms.
Bodde här 1 natt i oktober 2022
Svar från Ms. King 23 nov. 2022
Thank you for your feedback hope to see you again.

2/10 Väldigt dåligt

Iris

Bodde här 1 natt i september 2022
Svar från Ms. King 22 sep. 2022
Sorry that you didn't have a good stay I hope you come back soon.

10/10 Fantastiskt

Brian, Amarillo

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall a nice stay in the suite. Did not like (1) The public use computer would not print our boarding cards. Error message about the printer queue not cleared properly from earlier use. Computer needs to be rebooted. (2) That evening neither my apple device nor my android device would not logon to the Hilton network. Error message indicated the wifi was not encryted. Made several logon attempts. Next morning logon went smoothly for both devices first attempt.
Bodde här 1 natt i september 2022
Svar från Ms. King 19 sep. 2022
Thank you for your feed back hope to see you again.

8/10 Bra

Nestor

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice hotel comfortable location very good for shopping around.
Bodde här 1 natt i september 2022
Svar från Ms. King 5 sep. 2022
Thank you hope to see you again soon.

10/10 Fantastiskt

Ronald

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i juli 2022

10/10 Fantastiskt

Irwin

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i juli 2022
Svar från Ms. King 5 sep. 2022
Thank you for your feed back hope to see you again soon.

2/10 Väldigt dåligt

Donna

Bodde här 1 natt i juli 2022
Svar från Ms. King 16 juli 2022
We apologize that you were not happy with your stay I hope you will come stay again.

2/10 Väldigt dåligt

Patti

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
I had a reservation Friday July 8-Monday July 11. They only had me as staying 2 nights. I had to gather up all of my stuff in a hurry and leave with nowhere to stay Sunday night. I will never stay with this chain again. The manager on duty was incredibly rude to me and didn’t even try to accommodate me.
Bodde här 3 nätter i juli 2022
Svar från Ms. King 16 juli 2022
We apologize that you were not happy with your stay I hope you will come stay again.

8/10 Bra

Allen

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
I was there for my birthday I had a nice relaxing time
Bodde här 1 natt i juli 2022
Svar från Ms. King 7 juli 2022
Thank you for your feedback hope to see you soon.

6/10 Okej

Heather

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Breakfast & Coffee: not impressed
Pro:Clean. Foyer offers nice modern feel. Con: pool was so cloudy you couldn’t see your feet, cable had only a few channels, no movie options, breakfast was less than mediocre, coffee did not taste good.
Bodde här 5 nätter i juni 2022
Svar från Ms. King 22 juni 2022
I want to say thank you for your feedback.

10/10 Fantastiskt

Jeremy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very satisfied with room and amenities!
Bodde här 3 nätter i juni 2022
Svar från Ms. King 19 juni 2022
Thank you for your feedback hope to see you soon.

6/10 Okej

Joseph, Chino

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i juni 2022

10/10 Fantastiskt

Judy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This hotel was very nice and clean! We would definitely stay here again.
Bodde här 3 nätter i juni 2022
Svar från Ms. King 13 juni 2022
Thank you hope to see you again.

6/10 Okej

River, COLORADO SPRINGS

Gillade: Renlighet, personal och service och bekvämligheter
The walls are very thin, the bed was hard but the pillows were very nice. I loved the roll out table/desk - very helpful for working remotely. The biggest disappointment was the luggage carts - both of them were small and not adequate for extended stay guests. The next disappointment was the condition of the elevators as they are in desperate need of deep cleaning and carpet replacement. The staff members were very friendly and helpful and so were the housekeeping staff. The location is excellent.
Bodde här 13 nätter i maj 2022
Svar från Ms. King 13 juni 2022
Thank you for your feedback hope you stay again.

10/10 Fantastiskt

Jennifer

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This property was excellent! Juan made the check in/out process super easy! The room was clean, spacious and comfortable. Breakfast was great--the staff were ON TOP of things--the area remained clean and organized, plus there was a variety in food selection. I really liked the location of this hotel. Its the perfect distance to enjoy Galveston and Houston attractions. Kemah was 10 minutes away, downtowm was 15 minutes away and the beach was 30 minutes away. Close enough to see everything and far enough to not be stuck in traffic all day! This will definitely be our new go to for visiting famiky in Houston!
Bodde här 2 nätter i maj 2022
Svar från Ms. King 13 juni 2022
Thank you for your feedback hope to see you again.

10/10 Fantastiskt

Peter

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice place
Very clean and efficient hotel. Nice staff and looks brand new.
Bodde här 4 nätter i maj 2022
Svar från Ms. King 18 maj 2022
Thank you for your feedback.

8/10 Bra

DOUGLAS

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good experience
We were there because my wife had an operation. After the operation, my wife could not drink out of a glass and I went down to the desk to ask for some straws. The sweet lady at the front looked everywhere for me, but could not find any straws. A little while later, back in our room, someone knocked on our door and it was the front desk lady with a handful of straws she had found. I so appreciated her coming to the 4th floor to deliver these to use. Great service.
Bodde här 2 nätter i maj 2022
Svar från Ms. King 6 maj 2022
Thank you for staying at our hotel hope to see you soon.

10/10 Fantastiskt

Jeremy

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Loved it!
Bodde här 1 natt i april 2022
Svar från Ms. King 28 apr. 2022
Thank you for staying hope to see you soon.

10/10 Fantastiskt

Tiffany

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My husband and I wanted to get away for the weekend and were so pleased with this property. The whole vibe of the property so relaxing. Staff was nice, pleasant and knowledgeable about the surrounding area. Enjoyed pending time outside by the firepit. Would stay again
Bodde här 2 nätter i april 2022
Svar från Ms. King 11 apr. 2022
Thank you for your feedback ,hope to see you again.

8/10 Bra

Milca

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i april 2022

4/10 Dåligt

Lindi

Bodde här 1 natt i mars 2022
Svar från Ms. King 5 apr. 2022
Thank you for your feedback.