Deluxe-rum - 2 dubbelsängar - tillgänglighetsanpassat - icke-rökare | Gratis wi-fi, sängkläder och väckarklockor
Se tillgänglighet

Recensioner av Motel 6 Houston, TX - Brookhollow

2 out of 5
Motel 6 Houston, TX - Brookhollow
5555 W 34th St, Houston, TX

Recensioner

6,4
10 - Fantastiskt i betyg. 47 av 178 recensioner" "
8 - Bra i betyg. 39 av 178 recensioner" "
6 - Okej i betyg. 32 av 178 recensioner" "
4 - Dåligt i betyg. 19 av 178 recensioner" "
2 - Väldigt dåligt i betyg. 41 av 178 recensioner" "

6,6/10

Renlighet

6,8/10

Personal och service

6,6/10

Bekvämligheter

6,6/10

Boendets skick och faciliteter

6,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Torrian

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Its always a great experience.
Bodde här 1 natt i februari 2024
Svar från Brand Experience Team 7 maj 2024
Hi Torrian,Thanks for your review, we really appreciate the support. Maz K.#Team6

10/10 Fantastiskt

avery

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Updated bathrooms are nice
Bodde här 2 nätter i mars 2024
Svar från Brand Experience Team 27 mars 2024
Hi Avery,Thank you for the perfect rating!Lilith#Team6

8/10 Bra

Orlando

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nosy neighbor
Bodde här 3 nätter i februari 2024
Svar från Nancy Y. 6 mars 2024
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

2/10 Väldigt dåligt

ReCina

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bugs, rust, faulty plugs and sockets and mold are just insult to injury in comparison to staff attitudes toward guests and lack of knowledge or just on rendering customer service
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Fidel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Fast check-in, large and clean room. Quiet convenient location.
Bodde här 1 natt i november 2023
Svar från Brand Experience Team 21 nov. 2023
Hi FidelThanks for your review, we really appreciate the support. Lilith#Team6

2/10 Väldigt dåligt

Ruby

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bates Hotel
Old - roaches - locked down like it's a prison. Has elevators but good luck getting to them. I'm simi-handicapped - it was awful. I didn't expect much and that's exactly what I got.
Bodde här 2 nätter i november 2023

6/10 Okej

Verifierad resenär

Gillade: Personal och service
Great staff
When we first arrived we were put in a horrible room with roaches and the door kicked in. The bathroom was disgusting and we did not feel safe at all. The next morning we requested another room and it was way better overall. It was more clean and the bathroom was clean. The only concern we had for the rest of the stay was there was very , and I mean very low water pressure. The staff are very nice here , so no complaints on the service. There was plenty of parking as well. Honestly if the water pressure was good in the new room I would have given 4 stars , because it was not a bad stay. Side story : My dogs literally got out of their kennel while we went to grab food for dinner. My oldest dog managed to open the door and got out into the parking lot ( Crazy , I know)! The staff called me to let me know about a wonderful couple who were helping to get them back in side. They were all so nice , when I was hysterical and embarrassed!
Bodde här 6 nätter i oktober 2023
Svar från Brand Experience Team 15 nov. 2023
Hi Traveler,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Fantastiskt

Mirella

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Cool
Svar från Brand Experience Team 1 nov. 2023
Hi Mirella,Thank you for the perfect rating!Lilith#Team6

2/10 Väldigt dåligt

Farrah

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
No amenities, no coffee available, i didn't have any shampoo in the room and the two staff at the front were unprofessional and don't take pride in customer service
Bodde här 1 natt i oktober 2023
Svar från Nancy Y. 18 okt. 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Bra

Steve

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I liked that there was a Dennys across the parking lot.
Bodde här 2 nätter i september 2023
Svar från Brand Experience Team 10 okt. 2023
Hi Steve,Thank you for positively rating your stay!!Lilith#Team6

10/10 Fantastiskt

Leander

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean and quiet
Bodde här 1 natt i september 2023
Svar från Brand Experience Team 13 sep. 2023
Hi Leander,Thank you for the amazing rating!! Maz K.#Team6

8/10 Bra

Guadalupe Gonzalez

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Room was spacious and clean
Bodde här 1 natt i maj 2023

8/10 Bra

Norman

Bodde här 1 natt i mars 2023

4/10 Dåligt

Ronald, Austin

Affärsresenär
Gillade inte: Bekvämligheter och boendets skick och faciliteter
There was no work table and chair in the room. I had to push the coffee table and couch across the room to be next to the outlets for the work space. Was put on the third floor when the hotel had rooms on the first floor. At age 66, stairs at night can be rough.
Bodde här 2 nätter i mars 2023
Svar från Nancy Y. 22 mars 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Fantastiskt

Raul O., Laredo

Gillade: Personal och service
Great, fast registration!
Bodde här 1 natt i mars 2023
Svar från Nancy Y. 22 mars 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okej

Mary

Gillade: Personal och service
Gillade inte: Renlighet
No Public Rest Rooms in Business Office for Travelers who have come a long way.
Bodde här 1 natt i mars 2023
Svar från Nancy Y. 22 mars 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

8/10 Bra

Jose

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good price and well kept up property and rooms.
Bodde här 1 natt i januari 2023
Svar från Brand Experience Team 27 jan. 2023
Hi Jose,Thank you for sharing your review. We are glad you enjoyed your stay! Lilith #Team6

4/10 Dåligt

Magdalena

Bodde här 2 nätter i januari 2023
Svar från Brand Experience Team 27 jan. 2023
Hi Magdalena,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith #Team6

6/10 Okej

Destiny

Reste med familj och småbarn
Gillade: Personal och service
The property was ok
Bodde här 1 natt i november 2022
Svar från Brand Experience Team 27 jan. 2023
Hi Destiny,Thank you for positively rating your stay!Lilith#Team6

10/10 Fantastiskt

Georgeann

Bodde här 1 natt i oktober 2022
Svar från Brand Experience Team 15 nov. 2022
Hi Georgeann,Thank you for the perfect rating!!Maz K.#Team6

2/10 Väldigt dåligt

Amalia

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2022
Svar från Brand Experience Team 7 sep. 2022
Hi Amalia,We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith#Team6

2/10 Väldigt dåligt

Rubin

Affärsresenär
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Roaches. Big old, micro baby, dead…roaches. Told manager, who argued that it wasn’t, offered a second room that we both inspected and found another roach in that room. He didn’t offer compensation just a horrible unaccountable attitude. While standing there another guest made said they found roaches in their room…he was given another room too. It would seem the whole place is infested with roaches, but the indifference toward this horrendous issue from the management is the bigger problem.
Bodde här 1 natt i september 2022
Svar från Brand Experience Team 7 sep. 2022
Hi Rubin,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Bra

Corbin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Motel 6 Brook hollow
It was pretty good other than the TV in this room didn't have all the channels that other rooms on property have.
Bodde här 1 natt i september 2022
Svar från Brand Experience Team 7 sep. 2022
Hi Corbin,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Lilith#Team6

6/10 Okej

Ruby

Reste i grupp
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
Staff was kinda rude and wasn’t welcoming. Left me standing at the window for forever and just took my DL.
Bodde här 1 natt i augusti 2022
Svar från Brand Experience Team 7 sep. 2022
Hi Ruby,On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Lilith #Team6

2/10 Väldigt dåligt

Brett

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Cockroach motel 6
Ac was broken and made noise place was infested with 1000s of cockroaches. We called and complained they did nothing about it. They didn’t even move us. They replaced the ac and 1000s of cockroaches spilled onto the floor. They were in our bed and our luggage. I made a complaint with motel 6 and attempted to mitigate with the hotel who just hung up on me. I need a full refund. PleAse call me at 928-515-9522
Bodde här 1 natt i juli 2022

10/10 Fantastiskt

Charissa

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great location and price
Bodde här 2 nätter i juli 2022
Svar från Brand Experience Team 18 juli 2022
Hi Charissa, We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Maz K. #Team6

10/10 Fantastiskt

Wesley

Bodde här 1 natt i maj 2022

2/10 Väldigt dåligt

Dennis

Gillade inte: Renlighet, personal och service och bekvämligheter
They had no water and had to book elsewhere
Bodde här 1 natt i juni 2022
Svar från Brand Experience Team 18 juli 2022
Hi Dennis, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Maz K. #Team6

2/10 Väldigt dåligt

Renee

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
DONT STAY HERE.!
The check in attendant was SO RUDE! I have bad knees and tried expressing that before they gave a room and the attendant said it’s too late go fix it online if you have a problem or pay $50 for another room. Bed sheet was filthy
Bodde här 1 natt i maj 2022
Svar från Brand Experience Team 18 juli 2022
Hi Renee, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

10/10 Fantastiskt

Shiegko

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i maj 2022
Svar från Nancy Y. 9 juni 2022
Thank you for the perfect rating!! Nancy Y. #Team6

10/10 Fantastiskt

Fernando

Bodde här 3 nätter i maj 2022

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Ok for one short night
Fast check in. Typical accommodations for Motel 6. Sheets and towels were clean, but there were a few holes in the sheets. The pillows were comfortable. I saw a couple of bugs in the room. We weren’t staying long, so we let it be. They have security on site which is nice, except he stayed in his vehicle watching shows instead of walking around securing the place.
Bodde här 1 natt i april 2022
Svar från Brand Experience Team 16 maj 2022
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly. Lilith #Team6

2/10 Väldigt dåligt

Betty

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nasty place
Bodde här 1 natt i april 2022
Svar från Brand Experience Team 16 maj 2022
Hi Betty, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

8/10 Bra

Latrice

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved that security monitored the property.
Bodde här 2 nätter i april 2022
Svar från Brand Experience Team 16 maj 2022
Hi Latrice, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

10/10 Fantastiskt

victor

Bodde här 1 natt i april 2022
Svar från Brand Experience Team 18 juli 2022
Hi Victor, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Maz K. #Team6

2/10 Väldigt dåligt

Anil

Reste med familj och småbarn, Reste i grupp
Gillade inte: Personal och service och boendets skick och faciliteter
I was booking non smoking room but there is a smell of cigarettes
Bodde här 1 natt i mars 2022
Svar från Brand Experience Team 16 maj 2022
Hi Anil, Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

4/10 Dåligt

Victoria

Affärsresenär, Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Dirty room with lots of dust. (Friendly advisor to the hotel Manager to have the housekeepers dust the lights) There were cobwebs and black think dust on all room lights. Also, the air conditioner was extremely noisy and we had to close it at night time and be cold in order to sleep. Another disappointing thing was that the only amenity that was given to us was 2 soap bars. (No shampoo, body wash or conditioner) I believe these are necessary amenities for a motel to provide. And we found towels with hair on them. The microwave was broken and they changed it for us the next day after 2 calls. Cleaning and customer service can improve.
Bodde här 2 nätter i mars 2022
Svar från Brand Experience Team 16 maj 2022
Hi Victoria, Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon. Lilith #Team6

8/10 Bra

April

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Vending machine didnt work dont have coffee I had to wait on a room to get cleaned
Bodde här 1 natt i mars 2022
Svar från Brand Experience Team 16 maj 2022
Hi April, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Lilith #Team6

8/10 Bra

david

Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Renlighet och boendets skick och faciliteter
Roaches
Room was fine until I started seeing roaches crawling around on the floor,totally discusting.Bed was comfortable.Overall not bad for the pricr
Bodde här 1 natt i februari 2022
Svar från Brand Experience Team 17 mars 2022
Hi David, We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly. Maz K. #Team6

2/10 Väldigt dåligt

Francine

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Not a good motel.
The layout of the motel was very nice and mayched the pictures exactly. Had a cute little kitchen and sofa like a studio. But smelled in there, felt like it wasnt clean like it ahould have been. There was roaches which was the worst. Even though it was very convient to where the show we were going to and was close by. For the same price we normally have gotten really good but gave this one a try.
Bodde här 1 natt i februari 2022
Svar från Brand Experience Team 17 mars 2022
Hi Francine, Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K. #Team6

10/10 Fantastiskt

Kabrina

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Best Hotels
This place is so wonderful LOVE THEIR SERVICES 5 🌟🌟🌟🌟🌟
Bodde här 1 natt i januari 2022
Svar från Brand Experience Team 17 mars 2022
Hi Kabrina, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K. #Team6

2/10 Väldigt dåligt

Annie

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Run away now
People were fighting and they were trying to set us up to get robbed
Bodde här 2 nätter i december 2021
Svar från Brand Experience Team 17 mars 2022
Hi Annie, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

10/10 Fantastiskt

April

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2021

10/10 Fantastiskt

Flor

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Receptionist was nice and room was very clean and had enough towels. Pretty decent rooms. A lot of nearby places to eat and shop. Great experience
Bodde här 1 natt i september 2021

8/10 Bra

Jamond

Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Bodde här 1 natt i september 2021
Svar från Nancy Y. 9 sep. 2021
Thank you for positively rating your stay!! Nancy Y. #Team6

8/10 Bra

bobby

Gillade: Boendets skick och faciliteter och rummets bekvämlighet
The hotel was free of bed bugs but there were a plenty of roaches everywhere, I've grown to get use to the hotels in Houston being that way because of the high traffic in and out of the hotels. There's alot of drug dealings going on everyday
Bodde här 1 natt i augusti 2021
Svar från Nancy Y. 9 sep. 2021
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly. Nancy Y. #Team6

2/10 Väldigt dåligt

Tamika

Reste med familjen
Gillade inte: Renlighet och bekvämligheter
There was roaches on the door like they were greeting us
Bodde här 3 nätter i augusti 2021
Svar från Nancy Y. 9 sep. 2021
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

2/10 Väldigt dåligt

Drew

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Roaches everywhere
There were roaches all over the first room I entered. I was relocated to another room that was also infested with roaches and was denied a refund. This hotel was absolutely disgusting.
Bodde här 1 natt i juni 2021

10/10 Fantastiskt

Verifierad resenär

Reste med familj och småbarn
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
It was comfortable
Bodde här 2 nätter i juni 2021

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was for a short stay, it was convenient and very up to date we would stay again
Bodde här 2 nätter i maj 2021