Exteriör

Recensioner av Home2 Suites by Hilton Decatur Ingalls Harbor

3 out of 5
Home2 Suites by Hilton Decatur Ingalls Harbor
807 Island Way NW, Decatur, AL

Recensioner

9,0

Underbart

10 - Fantastiskt i betyg. 230 av 314 recensioner" "
8 - Bra i betyg. 43 av 314 recensioner" "
6 - Okej i betyg. 19 av 314 recensioner" "
4 - Dåligt i betyg. 10 av 314 recensioner" "
2 - Väldigt dåligt i betyg. 12 av 314 recensioner" "

9,2/10

Renlighet

9,4/10

Personal och service

9,0/10

Bekvämligheter

9,4/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

4/10 Dåligt

Martina

Bodde här 3 nätter i april 2024

8/10 Bra

Brad

Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Joy

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024

8/10 Bra

Elizabeth, Speedway

Bodde här 1 natt i januari 2024

2/10 Väldigt dåligt

Manuel

Reste med familjen
Gillade inte: Renlighet, personal och service och rummets bekvämlighet
Never Again!
Spent 2 nights at this hotel. I expected the room to be cleaned, refreshed, dirty towels taken out, and garbage removed while out running errands. This was not the case. The front desk told me we were expected to let them know if we wanted the room clean. In addition, she did not even offer to clean the room or take out the dirty towels after the fact. Extremely disappointed by this experience. This is not the tyoe of stay I expect from this hotel chain. I will look elsewhere next time when visiting Decatur, Alabama. At least the Red Roof Inn ckeans their rooms!
Bodde här 2 nätter i januari 2024
Svar från Tamara Newnam-Front Office Manager 14 jan. 2024
Thank you for taking the time to share your recent experience at the Home 2 Suites with us.Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations.I would like to take this time to apologize for your experience. Our policy for housekeeping is every other day unless requested, however, you should have been advised at check-in of this policy. Rest assured; we are taking steps to help ensure problems of this nature do not occur in the future.As a valued customer, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Decatur.

10/10 Fantastiskt

Yasir

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Tamara Newnam-Front Office Manager 14 jan. 2024
Thank you for sharing your experience at the Home 2 Suites through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you for staying at the Home 2 Suites and we hope you choose to stay with us again whenever your travel needs bring you back to Decatur.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Tamara Newnam-Front Office Manager 30 dec. 2023
Thank you for sharing your experience at the Home 2 Suites through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you for staying at the Home 2 Suites and we hope you choose to stay with us again whenever your travel needs bring you back to Decatur.

2/10 Väldigt dåligt

Rodney

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Once a Treasure now in Ruins.
The room was filthy, the ceiling fan had caked up dirt on it, there was mold on the ceiling, the bed post was broken and you could clearly tell it had been broken for a while, the property is skating by on its name, and the fact that it used to be a premier destination. I checked out early and they would not give me a credit for the unused nights, don’t stay here
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Jennifer

Bodde här 1 natt i december 2023
Svar från Tamara Newnam-Front Office Manager 14 dec. 2023
Thank you for sharing your experience at the Home 2 Suites through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you for staying at the Home 2 Suites and we hope you choose to stay with us again whenever your travel needs bring you back to Decatur.

6/10 Okej

Sharon

Refrigerator was noisy kicking on and off all night. Microwave handle was sticky. Dishwasher was full of dishes. Could not get TV to change channels. Couch was stained and needed to be cleaned.
Bodde här 1 natt i november 2023
Svar från Tamara Newnam-Front Office Manager 4 dec. 2023
Thank you for taking the time to share your recent experience at the Home 2 Suites with us.Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations.I would like to take this time to apologize for your experience. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future.As a valued customer, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Decatur.

6/10 Okej

Robert

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The room had a kitchenette, which was nice, but unnecessary for a one night stay. Breakfast was sub-par. Hot food was not fresh cooked, but rather a film-covered microwaveable meal. No biscuits, potatoes, gravy, and no juice machine as one has become accustomed to at other Hilton locations.
Bodde här 1 natt i november 2023
Svar från Tamara Newnam-Front Office Manager 4 dec. 2023
Thank you for taking the time to share your recent experience at the Home 2 Suites with us.Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. Unfortunately, we do not have a full-service kitchen, so we are unable to provide those services. I do apologize for the inconvenience of our juice machine being out of order. I would like to take this time to apologize for your experience. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future.As a valued customer, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Decatur.

6/10 Okej

Luis

Reste i grupp, Affärsresenär
Gillade: Personal och service och bekvämligheter
Room had fleas.
Bodde här 7 nätter i november 2023
Svar från Tamara Newnam-Front Office Manager 4 dec. 2023
Thank you for taking the time to complete the Guest Satisfaction Survey in regard to your recent stay at the Home 2 Suites. Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would love to discuss your areas of concerns further. Whenever you have a moment, feel free to contact me directly at the e-mail address below so that we can continue to improve our hotel operations.

10/10 Fantastiskt

Anthony

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Clean and comfortable
Stayed here for a basketball tournament. Very nice hotel. Wish I could have stayed longer.
Bodde här 1 natt i november 2023
Svar från Tamara Newnam-Front Office Manager 4 dec. 2023
Thank you for sharing your experience at the Home 2 Suites through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you for staying at the Home 2 Suites and we hope you choose to stay with us again whenever your travel needs bring you back to Decatur.

10/10 Fantastiskt

CHRISTOPHER

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i oktober 2023
Svar från Tamara Newnam-Front Office Manager 4 dec. 2023
Thank you for sharing your experience at the Home 2 Suites through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you for staying at the Home 2 Suites and we hope you choose to stay with us again whenever your travel needs bring you back to Decatur.

10/10 Fantastiskt

Michele, Cleveland

Reste i grupp, Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice hotel and staff. Enjoyed our stay!
Bodde här 1 natt i oktober 2023
Svar från Tamara Newnam-Front Office Manager 4 dec. 2023
Thank you for sharing your experience at the Home 2 Suites through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you for staying at the Home 2 Suites and we hope you choose to stay with us again whenever your travel needs bring you back to Decatur.

8/10 Bra

Phillip

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice big suits. A little trouble with the toilet but maintenance fixed the problem. Breakfast was good and the staff very helpful and friendly.
Bodde här 3 nätter i oktober 2023
Svar från Tamara Newnam-Front Office Manager 4 dec. 2023
Thank you for sharing your experience at the Home 2 Suites through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.I do apologize for the inconvenience with your toilet, but I am happy that our maintenance team was able to respond to your request promptly and have it fixed for you. Thank you for staying at the Home 2 Suites and we hope you choose to stay with us again whenever your travel needs bring you back to Decatur.

8/10 Bra

TYLAN

Gillade: Renlighet, personal och service och boendets skick och faciliteter

10/10 Fantastiskt

Molly

Reste i grupp
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Great place to stay
From check in to check out EVERY staff member I came across was very friendly and pleasant. The location was great for the downtown event I attended. The hotel was very clean. Breakfast was delicious with a variety of options. I saw several guests and the parking lot had many cars, but once in the room I didn't hear anything. The room had plenty of space and was comfortable, as well.
Bodde här 1 natt i september 2023

4/10 Dåligt

Rick

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Subpar
Was given a different room with less beds than booked. Bumped due to over booking? Quite unacceptable Breakfast buffet pretty much had nothing ready. Always empty Room had soaking wet carpet from ac unit, blinds controls weren’t working in front room
Bodde här 1 natt i augusti 2023

8/10 Bra

Jessica

Reste med familjen
Gillade: Personal och service och bekvämligheter
The rooms could definitely use a face lift. We had mold growing on the ceiling of our room and the areas around the ac units were soaking wet. Over all the room was clean and comfortable though. The staff was AMAZING and so friendly! The breakfast sandwiches were pretty good!

10/10 Fantastiskt

John

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Friendly staff, water front location was a plus
Bodde här 1 natt i juli 2023

10/10 Fantastiskt

Tara

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice room set up and pool was also great. Not super kid friendly (no cribs or high chair for continental breakfast)
Bodde här 1 natt i juli 2023

10/10 Fantastiskt

Jason

Bodde här 1 natt i juli 2023

10/10 Fantastiskt

Michael

Very pleasant f
Bodde här 1 natt i juni 2023

10/10 Fantastiskt

Samuel and Virginia

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Well appointed, spacious accommodations
Bodde här 1 natt i maj 2023

2/10 Väldigt dåligt

Margaret

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i maj 2023

10/10 Fantastiskt

Ian

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Highly Recommend
Clean comfortable, spacious quiet. Exactly what we needed for a brief stay.
Bodde här 1 natt i april 2023

2/10 Väldigt dåligt

Stacy

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet
I read reviews but was so disappointed. Our room smelled like urine. It was awful.
Bodde här 1 natt i april 2023

2/10 Väldigt dåligt

BYRON

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
This hotel is old and falling apart. The entire place smells like cat pee. Surrounding area is not the best neighborhood. Not worth the price
Bodde här 1 natt i april 2023

8/10 Bra

Agnieszka

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice overnight stay on the way down to Panhandle. Unfortunately we got woken up to a fire alarm so that ruined the sleep but the hotel is great for a night.
Bodde här 1 natt i april 2023

10/10 Fantastiskt

Tina

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i mars 2023

10/10 Fantastiskt

Kathy

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The hotel was very clean and nice. The staff was very friendly. The only negative thing was, on Saturday morning at 5:00 a.m. the fire/smoke detectors started going off and kept going off for a while. It happened again Sunday, it was later (approximately 8:00 am). My understanding is it was something from the kitchen. Other than that our stay was excellent. I would stay there again.
Bodde här 2 nätter i mars 2023

2/10 Väldigt dåligt

Donald

Gillade inte: Renlighet
Bodde här 1 natt i mars 2023

10/10 Fantastiskt

Adrian

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i mars 2023

10/10 Fantastiskt

Shelley

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Awesome stay
Amazing staff! Beds were extremely comfortable and the rooms were extremely spacious!
Bodde här 1 natt i februari 2023

6/10 Okej

Robert

Bodde här 1 natt i februari 2023

6/10 Okej

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Almost nonexistent breakfast served on New Years
We have often stayed at Home2 Suites on our way to Destin. This year we checked in New Year's Eve and left the next morning on New Years Day. When we reserved our room, a hot breakfast was promised to us which we have enjoyed in the past. Unfortunately, all we were offered New Years morning was a bowl of cold cereal and milk. When I questioned the young lady working at the desk she explained that everyone had the day off so there was no one to get the breakfast ready. She was the only person working that morning. I was disappointed that because it was a holiday, everyone got off but one unfortunate worker who had to handle everyone and everything by herself. She was very kind and responsive, but unfortunately left in a not good situation. If almost everyone gets off on a holiday, then why is the hotel open? I was very disappointed by the service we received and feel that for what we paid, we did not receive what was promised us. The sack breakfasts served during the pandemic were better than cold cereal and coffee brewed hours earlier. I did leave a phone message with the manager about this.
Bodde här 1 natt i december 2022

10/10 Fantastiskt

George

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean and quiet.
Bodde här 1 natt i januari 2023

10/10 Fantastiskt

Michelle

Reste med familj och småbarn, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The suite was clean, staff was extra helpful and courteous. I definitely recommend this location.

10/10 Fantastiskt

Donald

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
GREAT STAY! check in and helpful information by DJ was super, very nice room
Bodde här 1 natt i december 2022

10/10 Fantastiskt

Robert

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Love the location at river
Bodde här 1 natt i december 2022

10/10 Fantastiskt

Diane

Bodde här 1 natt i november 2022

10/10 Fantastiskt

Hannah

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2022

8/10 Bra

Michael

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Fairly new building, great service... but just down the street from the waste water treatment plant. I would stay there again though.
Bodde här 1 natt i november 2022

10/10 Fantastiskt

Elizabeth

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2022

4/10 Dåligt

Verifierad resenär

Reste med familjen
Gillade: Personal och service
Gillade inte: Rummets bekvämlighet
Bodde här 2 nätter i november 2022

10/10 Fantastiskt

Barry

10/10 Fantastiskt

LEE

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Property was very clean updated very nicely trendy and very modern
Bodde här 1 natt i november 2022

10/10 Fantastiskt

Mary Ann

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff was so great - friendly and efficient. We loved being on the water to see all the migrating ducks and lots of boats going out fishing.
Bodde här 1 natt i november 2022

8/10 Bra

Samuel

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice hotel - just don't plan to turn left
Good hotel - location makes it difficult to make a left turn onto busy highway.
Bodde här 5 nätter i september 2022