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Recensioner av SureStay by Best Western Huntsville University Area

2.5 out of 5
SureStay by Best Western Huntsville University Area
4404 University Drive, Huntsville, AL

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 37 av 72 recensioner" "
8 - Bra i betyg. 14 av 72 recensioner" "
6 - Okej i betyg. 7 av 72 recensioner" "
4 - Dåligt i betyg. 7 av 72 recensioner" "
2 - Väldigt dåligt i betyg. 7 av 72 recensioner" "

8,0/10

Renlighet

8,4/10

Personal och service

7,2/10

Bekvämligheter

7,8/10

Boendets skick och faciliteter

7,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Stephanie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Newly remodeled. Nice staff. Clean. Good placement of outlets. Includes usb outlets. Smart tv.
Bodde här 1 natt i april 2024
Svar från Manager 20 apr. 2024
Hello Stephanie,We are delighted to hear that you appreciated our recent renovations, friendly team, and clean accommodations. It's great to know that you found the USB outlets and smart TV convenient during your stay. Your feedback is invaluable, and we hope to welcome you back again soon.

10/10 Fantastiskt

John

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The office was brand new, staff extremely helpful.
Bodde här 2 nätter i april 2024
Svar från Manager 17 apr. 2024
Hello John,Thank you for sharing your positive feedback regarding the new office and helpful staff. We appreciate your kind words and hope to welcome you back soon for another enjoyable stay.

10/10 Fantastiskt

James

Bodde här 1 natt i april 2024
Svar från Manager 30 apr. 2024
Hello James,We are thrilled to hear that you had a wonderful stay with us! If you have any more comments or suggestions, please don't hesitate to contact us directly. We look forward to welcoming you back soon!

2/10 Väldigt dåligt

Toi

Reste med familj och småbarn
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
I didnt get my deposit back , its. Been two weeks
Bodde här 2 nätter i mars 2024
Svar från Manager 5 apr. 2024
Hello Toi, We apologize for any inconvenience. Please contact our management team directly regarding your deposit refund. Thank you for bringing this to our attention.

10/10 Fantastiskt

Mark

Bodde här 1 natt i april 2024
Svar från Manager 25 apr. 2024
Hello Mark,We're delighted to hear you enjoyed your stay at our hotel! If you have any further feedback to share, please don't hesitate to contact us. We look forward to welcoming you back soon.

10/10 Fantastiskt

Tammy L

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful rooms , had little extras like extra hooks to hang towels or clothes on in a stylish way. Smokers pot outside each room and it was clean! Coffee table with the chair. Clean . Bed was not very soft but hey to each his/her own!
Svar från Manager 2 apr. 2024
Hello Tammy L, We're delighted you enjoyed the thoughtful touches in our rooms and found them stylish. Our team takes pride in maintaining a clean and tidy environment for all guests to enjoy. We appreciate your feedback on the bed comfort and will take it into consideration for future improvements.

8/10 Bra

Michelle, Marysville

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Outside of the property was not what I expected, the inside was very nice and clean
Bodde här 1 natt i mars 2024
Svar från Manager 29 mars 2024
Hello Michelle,We appreciate your positive feedback on our hotel's cleanliness and appearance. We strive to provide a comfortable experience inside the property for all our guests. Your comments help us understand areas for improvement so that we can enhance our guests' overall stay.

6/10 Okej

Isabella

Reste med sin partner
Gillade: Personal och service
Gillade inte: Bekvämligheter
This property is nice for the price. I will compile a list of pros and cons below Pros: The price The staff was friendly The location was not too far of a drive from most things Room was very clean (no mold, no bugs, no weird stains) Check in was easy (note there is a $50 deposit for incidentals) A lot of parking spots Cons -Walls were so thin you could hear someone in the room over sneeze, cough, talk, walk, etc. -They were renovating while we were there so it was very loud and impossible to take a nap before leaving for a show -The mattress was so firm it was like sleeping on a rock. All this being said it was a nice a property for the price. Decent place to stay if you are only spending a night or 2. I wouldn’t suggest it for long term.
Bodde här 1 natt i mars 2024
Svar från Manager 27 mars 2024
Hello Isabella, Thank you for your detailed feedback on your recent stay with us. We are delighted to hear you found our pricing, cleanliness, and staff service satisfactory. We appreciate your understanding regarding the ongoing renovations and noise disturbance it may have caused. Our team values your input to better serve all our guests in the future. We hope to welcome you back for another stay the next time you are in the area.

10/10 Fantastiskt

Kathe

Bodde här 1 natt i mars 2024
Svar från Manager 14 apr. 2024
Hello Kathe,We're thrilled to hear that you enjoyed your stay with us! We hope to welcome you back soon for another wonderful experience.

8/10 Bra

Nicholas

Bodde här 1 natt i mars 2024
Svar från Manager 7 apr. 2024
Hello Nicholas,We're glad to hear you had a pleasant stay with us! Please feel free to reach out if there's anything we can assist you with in the future.

2/10 Väldigt dåligt

Janice M

Gillade inte: Personal och service
Staff is awful
Bodde här 1 natt i mars 2024
Svar från Manager 9 mars 2024
Hello Janice M,We value your feedback and apologize for any inconvenience caused during your stay. We encourage you to reach out to our management team directly to address your concerns and ensure a better experience for future visits.

4/10 Dåligt

Heather, Fruitland

Gillade: Renlighet
Bodde här 1 natt i februari 2024
Svar från Manager 6 mars 2024
Hello Heather, We appreciate you staying with us and regret to hear that your experience fell short. Should you wish to share more details about your stay, please reach out to us directly so we can address any concerns. We hope to have the opportunity to welcome you back in the future for an improved stay.

10/10 Fantastiskt

Clayton

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Na
Bodde här 1 natt i februari 2024
Svar från Manager 24 feb. 2024
Hello Clayton,We apologize for any inconveniences you may have experienced during your stay. Your feedback will be shared with our team for improvement. Please feel free to reach out to the management directly to discuss your concerns in further detail.

6/10 Okej

Shannon

Reste med sin partner
Gillade inte: Bekvämligheter
Remodel was going on and very few amenities
Svar från Mita 27 jan. 2024
Thank you

6/10 Okej

Enrico

Reste i grupp
Gillade: Boendets skick och faciliteter
Gillade inte: Personal och service
Max. 2 Nächte
Bodde här 1 natt i december 2023
Svar från Manager 19 feb. 2024
Hello Enrico, We appreciate your feedback regarding the length of stay at our hotel. If you have any concerns or would like to share more details, please feel free to reach out to our management team directly. Your insights help us improve our services for all future guests.

10/10 Fantastiskt

carter

Affärsresenär
Gillade: Personal och service och boendets skick och faciliteter
Price was okay.
Bodde här 1 natt i november 2023
Svar från Mita 18 nov. 2023
Thank you

10/10 Fantastiskt

Will

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was adequate, cheap, and the whole place was non-smoking.
Bodde här 1 natt i november 2023

8/10 Bra

Mandy

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i november 2023

8/10 Bra

Neketha

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Must stay
Very clean hotel. Housekeeping is amazing. Comfortable bed.
Bodde här 2 nätter i november 2023

10/10 Fantastiskt

Jasmine

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i oktober 2023
Svar från Mita 28 okt. 2023
Thank you for your feedback

10/10 Fantastiskt

Cortez

Reste i grupp, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
5 stats
Bodde här 1 natt i oktober 2023
Svar från Mita 27 okt. 2023
Thank you

10/10 Fantastiskt

Cortez

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Professional Kind And Reasonable!! 5 stars
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Laura

Bodde här 2 nätter i oktober 2023

2/10 Väldigt dåligt

Raheen

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
There was a homeless man banging on my door continuously claiming that I was in his room. The staff did not even bother to intervene. I had no towels. And the hotel has a roach issue
Bodde här 2 nätter i oktober 2023

8/10 Bra

Esther Ivette

Affärsresenär
Gillade: Personal och service
Bodde här 2 nätter i oktober 2023

4/10 Dåligt

Johnny

Affärsresenär
Gillade: Renlighet och personal och service
The place wasn’t horrible it was clean and comfortable my only complaint was that they are doing renovations which they failed to mention when I checked in. I was woken up by the noise asked for a refund but since I booked through a 3rd party I had to call them first. Came back to room to complete my stay just to hear the construction continue until 1030pm at night
Bodde här 2 nätter i oktober 2023

10/10 Fantastiskt

Amanda

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I loved my stay. After a rough day of traveling the staff was so polite and helpful. They gave us a wonderful room and were sincere.
Bodde här 2 nätter i oktober 2023
Svar från Mita 10 okt. 2023
thank you

10/10 Fantastiskt

Charles

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great experience!
Updated rooms! Clean. Friendly staff!
Bodde här 1 natt i oktober 2023
Svar från H.p 9 okt. 2023
Thank you for your feedback

10/10 Fantastiskt

Juanita

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything
Bodde här 2 nätter i oktober 2023

10/10 Fantastiskt

Alex

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i september 2023

8/10 Bra

Dominic

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Raven

Bodde här 3 nätter i september 2023

8/10 Bra

Joshua

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I liked the price, and it was reasonably well kept up, even through a remodel, but smelled like weed and tobacco smoke even in a nonsmoking room.
Bodde här 3 nätter i september 2023

6/10 Okej

William

Gillade inte: Boendets skick och faciliteter
We needed an inexpensive place to stay near a concert venue in Huntsville. This place was both convenient and inexpensive. It seemed to be clean. There was no hair dryer or coffee maker, but it did have a small fridge and a microwave, and these both worked fine. The room had a very, very strong odor of some type of unusual deodorizing spray that did not dissipate during our stay. I awoke the following morning with a series of bites that seemed to be similar to bedbug bites.
Bodde här 1 natt i augusti 2023

6/10 Okej

Melissa

Reste med sin partner
Gillade: Personal och service och bekvämligheter
The room was spacious and clean but the bathroom had hairs on the shower wall and the water in the shower wasn't hot
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Selvin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i augusti 2023

10/10 Fantastiskt

Delanio

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice property with all the amenities
Bodde här 1 natt i augusti 2023

8/10 Bra

Bethel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i augusti 2023

2/10 Väldigt dåligt

Joshua

Reste med sin partner
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
When we got there, the first two rooms they sent us to were not cleaned, had to go back to the front twice to get new key cards. The air conditioner barely worked in the room we finally got into. There were random people just wondering around the grounds at all hours of the day. I killed two roaches in our room. Just a terrible experience overall.
Bodde här 1 natt i augusti 2023

4/10 Dåligt

Abiodun

Reste med familj och småbarn, Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property was neat. Smells cigarette smoke badly and the area was terrible. We woke up to a homeless man sleeping by our door on the middle of the night. Hotel manager was very rude when approached about my door key card not working. There were very LOUD noises throughout the night and it was VERY DIFFICULT TO SLEEP. I wouldn't recommend this hotel for ANYONE. It was a horrible experience.
Bodde här 2 nätter i augusti 2023

10/10 Fantastiskt

Tayanna

Reste med familjen
Gillade: Bekvämligheter
I was very comfortable need more then coffee for breakfast other then that everything good
Bodde här 2 nätter i augusti 2023

10/10 Fantastiskt

Steven

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
been here before many times !!!
Bodde här 1 natt i augusti 2023

8/10 Bra

Ashley

Gillade: Renlighet och personal och service
Rooms are clean staff is very nice there just to strick on company. Its a hotel room as long as no party’s going on no arguments then people should at least be able to have guest thats what people pay for not just having somewhere to sleep…. Overall grand palace is quiet clean and staff is very nice
Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Gerita

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i juli 2023

8/10 Bra

Jamaar

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice rooms wifi was better this time.
Bodde här 1 natt i juli 2023
Svar från Nehal 31 juli 2023
Thank you for choosing to stay with us again and sharing your feedback. We are delighted to hear that you found our WiFi to be good during your recent visit. We have taken your previous review into account and have been actively making additional upgrades to ensure a seamless WiFi experience for all our guests.

2/10 Väldigt dåligt

Kaleigh

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i juli 2023
Svar från Nehal 31 juli 2023
Thank your for taking the time to share your feedback with us. We deeply value all guest experiences, and I am personally sorry to hear that your recent stay did not meet your expectations.I recall your stay and the effort we made to address your needs, and I am disappointed to learn that we were unable to fully meet your expectations. Please know that your comfort and satisfaction are our top priorities, and I sincerely apologize if we fell short in delivering the experience you deserve.Rest assured, we take every guest's feedback seriously. Your positive experience is vital to us, and we will be reviewing the facilities and amenities to prevent similar issues from arising in the future.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juli 2023

10/10 Fantastiskt

Justin

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
I had a nice stay
Bodde här 4 nätter i juli 2023

6/10 Okej

Jamaar

Bodde här 1 natt i juli 2023

4/10 Dåligt

Latonya

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2023