Reception
Se tillgänglighet

Recensioner av Royal Lagoons Resort & Aqua Park Families and Couples Only

4.5 out of 5
Royal Lagoons Resort & Aqua Park Families and Couples Only
Al Mamsha El Siyahi Street, Hurghada, Red Sea

Recensioner

7,4

Bra

10 - Fantastiskt i betyg. 10 av 33 recensioner" "
8 - Bra i betyg. 10 av 33 recensioner" "
6 - Okej i betyg. 8 av 33 recensioner" "
4 - Dåligt i betyg. 2 av 33 recensioner" "
2 - Väldigt dåligt i betyg. 3 av 33 recensioner" "

6,8/10

Renlighet

7,6/10

Personal och service

10/10

Bekvämligheter

7,2/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

Besviken, Gbg

Gillade: Renlighet
Gillade inte: Personal och service
Riktigt usel personal!
Tiggande personal, wifi fungerar inte. Handdukar som blir stulna på badstolar. Smutsig pool. Smaklös mat Bilderna lurar Åk inte hit!
Svar från Ayman K 20 aug. 2017
Dear our Valuable Guest, Good day from Royal Lagoons Aqua Park Resort and spa , thank you very much for your visit to us , your comments on top of our consideration . Looking forward to welcoming you soon with your lovely family . kind regards, Team Work .

8/10 Bra

Stefanie

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Relaxing time
Well kept, family friendly hotel. Lovely outside area with multiple pools. Good food and drink selection.
Bodde här 1 natt i oktober 2021
Svar från Aladdin Mohamed 11 nov. 2021
Dear Stefanie , On behalf of the entire service team of Royal Lagoons Resort , we want to thank you for this incredibly thoughtful, kind and detailed review of your recent stay at our property. Your words are so truly appreciated. We are so thrilled that you enjoyed everything our property has to offer. Once again, thank you for the review, and we are looking forward to welcoming you back for another enjoyable experience. Sincerely, Aladdin Mohamed

10/10 Fantastiskt

Fahd

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfect Stay for weekend relaxation
Beach was amazing and the animation team very good and helpers The food was excellent with high level of service from restaurant staff The best thing about the hotel is location and greate facilities Special thanks to all team and definitely will back again
Bodde här 2 nätter i oktober 2020
Svar från Aladdin Mohamed 19 okt. 2020
Dear Mr. Fahd, many thank you for your review . It is our goal to fulfill all our guest expectations to guarantee a memorable vacation We are looking forward to welcoming you and your family very soon at Royal Lagoons Resort Kind regards, Aladdin Mohamed

8/10 Bra

Sameh

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Food and the sea is very good
The hotels is good specially Mr Kareem in reception Food is very good , the service is middle
Bodde här 6 nätter i augusti 2020
Svar från Aladdin Mohamed 11 sep. 2020
Dear Mr. Sameh We are delighted to read that you have fully enjoyed your stay with us and the teams are looking forward to your soon return to Royal Lagoons Aqua Park Resort Kind regards Hotel Team

10/10 Fantastiskt

Islamhisham, Cairo

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I liked the hotel and its comfortable and staff was helpful
Bodde här 6 nätter i juli 2020
Svar från Aladdin Mohamed 11 sep. 2020
Dear Mr. Islam We are delighted to read that you have fully enjoyed your stay with us and the teams are looking forward to your soon return to Royal Lagoons Aqua Park Resort Kind regards Hotel Team

8/10 Bra

Andrew

Reste med familjen
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Hotel good for its price but the beach not good at all
Bodde här 2 nätter i juni 2020

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very dirty place. Bad service
Bodde här 7 nätter i oktober 2019
Svar från Aladdin 16 nov. 2019
Dear Valuable Client , Thank you for your visit, although we regret to know, that we were not able to meet up to your expectations and it will be our pleasure to share with us your points during your stay of 08 nights Looking forward to welcoming you soon at our resort

2/10 Väldigt dåligt

Eman

Gillade: Personal och service
Gillade inte: Renlighet och rummets bekvämlighet
Bodde här 4 nätter i april 2019
Svar från Front Office Manager 1 maj 2019
Dear Ms.Eman Many thanks for your review and as explained to your good self and your group during your stay that as stated on the home page information that our resort located at second line and we do have our private beach included free shuttle bus make round each 15 minutes plus it has explained to your good self that the meals at main restaurant buffet style NOT ala cart as your and your group was requested We assure to your good self that whats has mentioned on hotel.com information and services is the same what we offered to you and the majority of the guest in house during your stay & our efforts reach that around 96% from our in guest are full satisfied Looking forward to welcome your again at Royal Lagoons Aqua Park

10/10 Fantastiskt

Faizul Hoque

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i februari 2019
Svar från Front Office Manager 6 mars 2019
Dear Faizul Hoque Many thanks for your feedback and looking froward to welcoming you again at Royal Lagoon Aqua Park

8/10 Bra

VIKTORIIA

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Запоминающийся
Отдыхали всей семьей, гостеприимный отель, хорошие бассейны-с подогревом. Горки небольшие, но все работает. Кормят хорошо. Все было очень достойно.
Bodde här 11 nätter i december 2018
Svar från Guest Relation 14 jan. 2019
Dear Mrs. Borodina Many thanks to share your positive experience with the other travelers and we are looking forward to welcoming you and your family again at our resort soon

6/10 Okej

Voyageurs, Lille

Gillade: Renlighet och rummets bekvämlighet
Le personnel du restaurant est limite désagréable, je n'ai jamais vu la réservation de tables dans un restaurant par le personnel pour avoir du bakchich ......
Bodde här 2 nätter i oktober 2018
Svar från Front Office Manager 21 nov. 2018
Chers clients, merci beaucoup. Nous vous assurons que notre objectif principal va au-delà des attentes de nos clients. Nous transmettons vos observations au service des préoccupations pour leurs commentaires et leurs actions utiles. Dans l’attente de vous accueillir au Royal Lagoons Aqua Park

4/10 Dåligt

Patrik

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2018
Svar från Guest Relation Officer 11 nov. 2018
Dear Valued Guests many thanks for your positive feedback and we are looking forward to welcoming you again soon at our resort

6/10 Okej

fathia

Gillade inte: Renlighet och personal och service
I did not like the hotel
the food was very bad , the quality, variations and taste was not good, generally the worst thing was the restaurant and the food
Bodde här 5 nätter i juni 2018
Svar från Guest Service 14 juli 2018
Dear Valued Clients, Thank you very much for taking the time to share your feedback with us and other interested readers on hotels.com platform. We are always open for any comments from our guests as these can help us, firstly, to better respond to the wishes of our guests and we thus continue to expand our service and improve. We regret that the variety of our food did not meet your personal expectation and there was for you not enough variety. We pay special attention to the selection and preparation of our food in our restaurants. Our cuisine is characterized by fresh, local and selected products. Understandably, it is not always possible to satisfy all tastes alike. We would like to inform you, that we have daily changing lunch and dinner buffets themes in a weekly rotation in our main restaurant. Also our team gladly accepts any time suggestions and requests for special dishes, in case guests have difficulties to find dishes and we would have highly appreciated to gather further details from you, on what we could improve from your point of view in our food items. Please be informed that main restaurant is hosting during peak periods a very high number of guests and our colleagues doing their utmost to prepare in minimum type for each guest a perfect dining experience. We can currently only hope that the positive memories of your holiday will dominate. We would be delighted to welcome you again, in order to meet all your expectations. Resort Management

10/10 Fantastiskt

ADRIANO, CURITIBA

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotel com uma estrutura ótima e nova... muito próximo ao aeroporto
Bodde här 1 natt i maj 2018
Svar från Alaaeldin 26 maj 2018
Dear Valued Guests many thanks for your positive feedback and we are looking forward to welcoming you again soon at our resort

10/10 Fantastiskt

Ali

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent hotel
كانت إقامة رائعة و استمتعت انا و اسرتي في الفندق ، الخدمات كلها متوفرة و الpool و الaqua رائعين ، البحر رائع و كل مشروبات و الطعام ممتاز
Svar från Alaaeldin 25 apr. 2018
عزيزي الضيف، شكرا جزيلا للتعليق وابداء الرأى من خلال إقامتكم بالفندق فى انتظار تشريفكم لنا فى القريب العاجل

8/10 Bra

Cordula, Berlin

Gillade: Personal och service och rummets bekvämlighet
Preis-Leistung absolut super
Wir hatten im März eine Woche Aufenthalt im Royal Lagoons. Das Essen war sehr abwechslungsreich und immer ausreichend, zu jeder Zeit. Der Service war sehr freundlich und wir hatten eine Woche Erholung pur. Schöne Poollandschaft. Zum Entspannen würden wir jederzeit wieder hinfahren. Es wird aber auch Animation und Weiteres geboten, dieses Angebot haben wir aber nicht genutzt. Das Hotel selber ist etwas in die Jahre gekommen aber groß und schön angelegt. Flughafen, Hurghada Stadt und Einkaufszentrum sind gut und günstig mit dem Taxi zu erreichen.
Bodde här 7 nätter i mars 2018
Svar från Alaaeldin 14 apr. 2018
Sehr geehrter Gast Vielen Dank für Ihre positive Bewertung und wir würden uns freuen, Sie bald wieder begrüßen zu dürfen

6/10 Okej

mohamed, cairo, egypt

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good hotel
It is good hotel, the staff are very good and professional, I opposite some problems and Mr. Alaa market manager solved soon. The food is limited and no varieties, also, the drinks are limited.
Bodde här 4 nätter i januari 2018
Svar från Aladdin 7 mars 2018
Dear Mr. Mohamed Many thanks for your review and we are looking forward to welcoming you again with your family at our resort Royal Lagoons Aqua Park Resort &SPA

8/10 Bra

Aleksandr

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 22 nätter i januari 2018
Svar från Aladdin 9 feb. 2018
Dear Valued Guest Many thanks for your review and we are looking forward to welcoming you again with your family at our resort Royal Lagoons Aqua Park Resort &SPA

4/10 Dåligt

lpb, vejle danmark

Gillade inte: Boendets skick och faciliteter
Dårlig beskrivelse af hotellet på Expedia
Det der stod som beskrivelse af hotellet på expedia passsede ikke. Oplyst 2 restauranter men kun et åbnet og derfor kø ved den lille buffet. Ensformig mad. Vil ikke vælge dette hotel igen.
Bodde här 10 nätter i december 2017
Svar från AymanK 11 jan. 2018
Dear our Valuable Guest, Good day from Royal Lagoons Aqua Park Resort and spa , thank you very much for your visit to us , your comments on top of our consideration . Looking forward to welcoming you soon with your lovely family . kind regards, Team Work

10/10 Fantastiskt

Евгения, Royal Lagoons Aqua Park Resort and spa

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Отдых в Хургаде в декабре 2017г
Хороший отель с огромной территорией, красивые бассейны, песчаный пляж до которого 3 мин на автобусе отеля (бесплатно). Приветливый персонал, всегда готовый выполнить все наши просьбы! Питание отличное, все очень вкусно и разнообразно, есть выбор даже для самых разборчивых в питании людей! Создаётся впечатление что повара работают круглосуточно! Балуют чудесными десертами и всегда есть разнообразие фруктов! В номерах уютно, хорошая мебель, новые матрацы на кроватях! При заезде в отель у нас были небольшие нарекания по поводу чистоты в номере, но думаю это недоразумение возникло исключительно из за постоянной заселенности отеля, просто неуспели немного убраться, т к мы приехали в 2 часа ночи персонал старался как можно скорее заселить нас. Все вопросы относительно номера в течении 12 часов, т е как только мы выспались и ушли из номера полностью устранили и даже шторы сменили на свежие! Очень приятна такая отзывчивость людей! Все ребята в отеле общительны и очень приветливы, говорят что очень скучают по туристам из России! К слову мы с мамой прилетели с пересадкой через Стамбул, нас встретили в аэропорту предоставив трансфер до отеля, все было быстро и безопасно! В самом городе все спокойно и солнечно! Приезжайте и ничего не бойтесь! А мы отдохнув в этом замечательном отеле непременно приедем сюда еще!
Bodde här 21 nätter i december 2017
Dear our Valuable Guest, Good day from Royal Lagoons Aqua Park Resort and spa , thank you very much for your visit to us , your comments on top of our consideration . Looking forward to welcoming you soon with your lovely family . kind regards, Team Work

10/10 Fantastiskt

ahmed

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
اقامة رائعة
اقامة رائعة جدا
Bodde här 3 nätter i november 2017
Dear our Valuable Guest, Good day from Royal Lagoons Aqua Park Resort and spa , thank you very much for your visit to us , your comments on top of our consideration . Looking forward to welcoming you soon with your lovely family . kind regards, Team Work

6/10 Okej

Verifierad resenär

Gillade: Personal och service
Gillade inte: Renlighet och rummets bekvämlighet
I got free upgrade, if that is the superior room i can't imagine how the standard would look like
Bodde här 1 natt i november 2017
Svar från Ayman Khalifa 18 nov. 2017
Dear our Valuable Guest, Good day from Royal Lagoons Aqua Park Resort and spa , thank you very much for your visit to us , your comments on top of our consideration . Looking forward to welcoming you soon with your lovely family . kind regards, Team Work .

8/10 Bra

walid

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice time
إقامة جيدة لكن بعض الغرف قديمة رجاء الاهتمام بها قليلا المبنى الرئيسي جيد جدا
Bodde här 2 nätter i september 2017
عناية الاستاذ وليد بعد التحيه نشكركم على التعليق و نؤكد حرصنا على الاهتمام بكل تعليقات النزلاء للايماننا باهميتها للارتقاء بخدماتنا دوما نتطلع لتشريفكم لنا مرة اخرى فى القريب العاجل مع تحياتنا منتجع رويال لاجون اكوا بارك

6/10 Okej

hani

Gillade inte: Renlighet
ضعيف
الفندق متوسط فى النظافه والخدمة...الاثاث قديم ومتهالك.. مستوى الأكل ضعيف...لا أنصح به..يوجد اماكن اخرى بنفس التكلفة وأفضل
Bodde här 7 nätter i september 2017
Dear our Valuable Guest, Good day from Royal Lagoons Aqua Park Resort and spa , thank you very much for your visit to us ,. Looking forward to welcoming you soon with your lovely family . kind regards, Team Work

6/10 Okej

Mina , Bologna, Italia

Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotel accettabile ma staff pessimo
Sono stato con la mia famiglia in questa struttura, abbiamo preso 4 camere, camere strette ma pulite, lo staff pessimo e maleducati e si comportano con i clienti in un modo poco professionale. Hanno messo delle tasse in più che non erano nella prenotazione. Il cibo è buono e la piscina e il mare sono molto belli e puliti. Lo sconsiglio a tutti per lo staff e il servizio di bassa qualità e la mancanza di professionalità nel loro lavoro
Bodde här 5 nätter i augusti 2017
Svar från Ayman Khalifa 2 okt. 2017
Dear our Valuable Guest, Good day from Royal Lagoons Aqua Park Resort and spa , thank you very much for your visit to us ,. Looking forward to welcoming you soon with your lovely family . kind regards, Team Work

6/10 Okej

Verifierad resenär

Gillade: Renlighet och rummets bekvämlighet
Nice hotel
Excellent Animation team .... lovely team .... others are normally
Bodde här 7 nätter i augusti 2017
Svar från Ayman 3 sep. 2017
Dear our Valuable Guest, Good day from Royal Lagoons Aqua Park Resort and spa , thank you very much for your visit to us , your comments on top of our consideration . Looking forward to welcoming you soon with your lovely family . kind regards, Team Work

10/10 Fantastiskt

ABDELHAFID

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bruxelles
Hotel bien vu le prix
Bodde här 7 nätter i juli 2017
Dear our Valuable Guest, Good day from Royal Lagoons Aqua Park Resort and spa , thank you very much for your visit to us , your comments on top of our consideration . Looking forward to welcoming you soon with your lovely family . kind regards, Team Work .

10/10 Fantastiskt

Dr.walaa , cairo.

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
It was Avery nice vacation.the staff were friendly
The hotel was great and staff very friendly . The animation team were amazing specialy Tattoo.Tanya and Olya The aqua was great my kids love it and also the kids club they waiting for it everyday. I'll go there again as soon as possible
Bodde här 6 nätter i juni 2017
Svar från Ayman khalifa 3 juli 2017
Dear our Valuable Guest, Good day from Royal Lagoons Aqua Park Resort and spa , thank you very much for your visit to us ,. Looking forward to welcoming you soon with your lovely family . kind regards, Team Work

8/10 Bra

gerges

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i maj 2017
The hotel was great and staff very friendly . The animation team were amazing specialy Tattoo.Tanya and Olya The aqua was great my kids love it and also the kids club they waiting for it everyday. I'll go there again as soon as possible

8/10 Bra

samia

Gillade: Personal och service
فندق مريح
بجد الخدمة هناك مميزة والمعاملة اكثر من رائعة وكل اللى هناك بيتعبوا بجد لاجل راحة النزلاء لكن الامكانيات قليلة والغرفة محتاجة تجديدات والفلل محتاجة اهتمام احسن من كدة
Dear our Valuable Guest, Good day from Royal Lagoons Aqua Park Resort and spa , thank you very much for your visit to us ,. Looking forward to welcoming you soon with your lovely family . kind regards, Team Work

6/10 Okej

Ahmed

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
below average resort and will never visit it again
This resort is in bad condition Bathroom are very old and floor has a lot of cracks Cleaning was very awful and you need to call the reciption every time you need cleaning room was very dirty when we came and Air condition broken for more than 4 hour so we have to stay out of the room people in the food court some of them very rude and not helpful at all food quality below average and this is not variety in the food all inclusive package is fake as you only allowed for soft drink (tang) and they cheat it with water to save more for all the customers if you ask for coffee (this is extra charge) !!! if you ask for water bottle (you only have 2 per day) and more will be with extra charge
Dear our Valuable Guest, Good day from Royal Lagoons Aqua Park Resort and spa , thank you very much for your visit to us ,. Looking forward to welcoming you soon with your lovely family . kind regards, Team Work

8/10 Bra

Mondo, Southern England

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A good hotel best when limited guests
We stayed at this Hotel for 3 weeks. At the outset it was brilliant although sadly, as time passed by, a large amount of children arrived and the parents chose to ignore them! This wasn't the Hotel's fault of course, but it would have been better if parents had disciplined them more. The staff at the Hotel were excellent and offered the best service possible. Food is edible although repetitiive, but we were in Egypt and as long as you can accept their style of cuisine then it doesn't have to be a problem. Our room was spacious and clean. Continuous transport to the beach which is a walkable distance away. Overall a thoroughly enjoyable time
Svar från Ayman Khalifa 14 juli 2017
Dear our Valuable Guest, Good day from Royal Lagoons Aqua Park Resort and spa , thank you very much for your visit to us ,. Looking forward to welcoming you soon with your lovely family . kind regards, Team Work

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Dear our Valuable Guest, Good day from Royal Lagoons Aqua Park Resort and spa , thank you very much for your visit to us ,. Looking forward to welcoming you soon with your lovely family . kind regards, Team Work