Boendets fasad

Recensioner av Hyannis Harbor Hotel

3.5 out of 5
Hyannis Harbor Hotel
213 Ocean St, Hyannis, MA

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 430 av 1000 recensioner" "
8 - Bra i betyg. 300 av 1000 recensioner" "
6 - Okej i betyg. 133 av 1000 recensioner" "
4 - Dåligt i betyg. 85 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 52 av 1000 recensioner" "

8,8/10

Renlighet

8,2/10

Personal och service

7,6/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

Fredrik

Reste i grupp
Gillade inte: Personal och service och boendets skick och faciliteter
Big parts of Hotel closed due to a fire. It looks like construction zone. Several facilities said to be at the hotel like gym and outdoor facilities is not available. Staff in the reception are unfriendly and not service minded. At hotels.com the facilities are said to be included but the hotel says at their own homepage it is excluded. I can not recommend the hotel it is overpriced and you are living in a construction site not at a resort. Spent two nights the rooms were ok but the hotel was not worth even half what they charged. Can not recommend!
Bodde här 2 nätter i maj 2022

8/10 Bra

ROLF

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2020

4/10 Dåligt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Ingen tillgång till frukost. Inget tvättmedel i tvättstugan
Bodde här 2 nätter i maj 2019

8/10 Bra

Roy

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2018

10/10 Fantastiskt

Madeleine

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Rekommenderas!
Vi fick bo i den nybyggda delen av hotellet i ett stort snyggt inrett rum med två dubbelsängar och fräscht badrum. Hotellet ligger väldigt trevligt beläget direkt ned mot hamnen (även om vår utsikt från den franska balkongen var mot en parkering) med ett bra frukostcafé tvärs över gatan och en bra restaurang bredvid. Trevliga gemensamma utrymmen både inne och ute med många sittgrupper, hammockar, mm. Vi använde aldrig poolen, men den såg också fin ut. Från hamnen mittemot går båtar till Marthas Vineyard och det är bara ett par kvarter upp till huvudgatan.
Bodde här 2 nätter i juli 2018

6/10 Okej

Angel

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
The location was prime however the bar is under construction (which will look great when it’s done) but the pool was supposed to be open but wasn’t. The room was spacious and comfortable once we were able to check in. The check in process should be revamped as each time we asked if our room was ready we were given different answers about when to expect it. Most hotels offer a text when the room was ready but unfortunately here you have to call or stop by to find out.
Bodde här 3 nätter i maj 2024
Svar från Manager 28 maj 2024
We appreciate your feedback and apologize for the inconvenience caused by the construction and pool closure during your stay. It's great to hear that you found the room spacious and comfortable once checked in. We'll take your comments about the check-in process into consideration to improve our services. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future for an even better experience.

10/10 Fantastiskt

CYNTHIA

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
c
Bodde här 1 natt i maj 2024
Svar från Manager 28 maj 2024
Thank you for sharing your positive feedback. We hope to welcome you back again soon!

10/10 Fantastiskt

Donna

Bodde här 1 natt i maj 2024
Svar från Manager 22 maj 2024
Thank you for your positive rating! We hope to see you again soon!

10/10 Fantastiskt

Patrick

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great check in, gentleman at check-in (5/11) was very helpful. Gave us directions to multple places, BlackCat Tavern was Great...pricey, but very good.. Hotel was clean, friendly, etc.. doing construction but was still an awesome stay. Look forward to return..
Bodde här 1 natt i maj 2024
Svar från Manager 13 maj 2024
We're delighted to hear that you had a great check-in experience and found our staff to be helpful! Thank you for your kind words about our cleanliness, friendliness, and overall experience. We appreciate your understanding regarding the construction and are thrilled that it didn't detract from your stay. We look forward to welcoming you back for another awesome stay in the future!

10/10 Fantastiskt

Amanda

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Beautiful rooms
Bodde här 1 natt i maj 2024
Svar från Manager 13 maj 2024
Thank you for your kind words about our rooms. We hope to welcome you back again soon!

8/10 Bra

VEDICA

Bodde här 1 natt i april 2024
Svar från Manager 13 maj 2024
Thank you for sharing your rating! We hope to welcome you back again soon!

10/10 Fantastiskt

Doug

Gillade: Personal och service och boendets skick och faciliteter
Rug near ac was wet
Bodde här 1 natt i april 2024
Svar från Manager 15 apr. 2024
We apologize for any inconvenience caused by the wet rug near the AC. We'll investigate the issue promptly to ensure it's resolved and prevent it from happening again. Thank you for bringing this to our attention, and we appreciate your understanding.

10/10 Fantastiskt

Ibrokhim

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It is really great place to stay, i was visiting from Nantucket Island that’s why i couldn’t find better place than this place
Bodde här 1 natt i april 2024
Svar från Manager 15 apr. 2024
We're thrilled to hear that you found our hotel to be the perfect choice during your visit from Nantucket Island! Thank you for choosing us, and we hope to have the pleasure of hosting you again in the future. Safe travels!

10/10 Fantastiskt

Saul

Good
Bodde här 1 natt i december 2023
Svar från Manager 3 apr. 2024
We are glad you enjoyed your stay and we hope to welcome you back again soon!

2/10 Väldigt dåligt

John

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Staff was rude
Bodde här 1 natt i mars 2024
Svar från Manager 19 mars 2024
We regret that you did not enjoy your stay with us. We hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 Fantastiskt

Louise

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Manager 19 mars 2024
Thank you for your positive rating. We hope to see you again soon!

8/10 Bra

Bethany

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Svar från Manager 13 mars 2024
We appreciate you choosing our hotel and we hope to welcome you back again!

6/10 Okej

Christian

Gillade inte: Personal och service
There was an unexpected $38 “amenity fee” that was not disclosed. The only amenity was free coffee in the lobby!
Bodde här 1 natt i mars 2024
Svar från Manager 6 mars 2024
We sincerely apologize for any confusion regarding the unexpected amenity fee. We understand your frustration, and we value your feedback. We'll review our communication processes to ensure transparency about any additional charges. Thank you for bringing this to our attention, and we hope to have the chance to welcome you back for a more seamless and enjoyable stay.

6/10 Okej

Nancy

Reste med sin partner
Gillade: Renlighet
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Beautiful location on the harbor and our view was the dumpster in the back. We got hit with a $43 amenities charge which was supposed to include water, but there was no water in the room.
Bodde här 1 natt i mars 2024
Svar från Manager 6 mars 2024
We appreciate your feedback and apologize for the disappointment you experienced during your stay. We regret that your view did not meet expectations, and we apologize for the oversight regarding the missing water in your room. Your comments about the amenities charge are noted, and we will address this internally. We hope to have the opportunity to make it up to you on a future visit.

10/10 Fantastiskt

Daniel

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Over all was a positive experience
Bodde här 1 natt i februari 2024
Svar från Manager 13 feb. 2024
Thank you for sharing your feedback! We look forward to welcoming you back for another positive stay in the future.

10/10 Fantastiskt

Romolo

Bodde här 1 natt i februari 2024
Svar från Manager 13 feb. 2024
Thank you for your positive rating! We hope to welcome you back soon!

4/10 Dåligt

Kerry

Gillade: Renlighet och personal och service
Terrible
90 0/0 of hotel was closed under construction no restaurant no pool no gym none of this was mentioned when booked. Wanted a resort for a super 8 Not happy
Bodde här 2 nätter i januari 2024
Svar från Manager 24 jan. 2024
We sincerely apologize for the inconvenience you experienced during your stay. We are sorry the seasonality of some amenities was not properly communicated during your booking. We hope to have another opportunity to serve you and create a more positive experience in the future.

10/10 Fantastiskt

Elwis

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Manager 23 jan. 2024
Thank you for your positive rating! We hope to welcome you back again soon!

10/10 Fantastiskt

Ross

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
New rooms with nice decor
I have seen a few negative reviews of the rooms being outdated but the recent renovations seem to have alleviated this. My room looked just like the photo with clean, new furniture and bed linens. The towels were a tiny bit older but I expect that during the offseason. I enjoyed the design of the rooms and amenities - very nautical rather than "beachy."
Bodde här 1 natt i januari 2024
Svar från Manager 18 jan. 2024
Thank you so much for sharing your experience! We're thrilled to hear that our recent renovations made a positive difference for you. It's great to know you found the room design and amenities enjoyable. Your feedback is valuable, and we appreciate you choosing us for your stay. We look forward to welcoming you back soon!

6/10 Okej

Verifierad resenär

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Kichenette room
The biggest reason for the lower score is that I got a room with a kitchenette and got charged $50 more per night.....except there was nothing provided to use said kitchenette. We asked a manager and they said no. I would have expected something saying that pots/pans would not be provided. Even throughout my 7 day day, the paper/plasticware was not replenished. Other than that it was nice.
Bodde här 7 nätter i december 2023
Svar från Manager 8 jan. 2024
We apologize for the inconvenience regarding the kitchenette amenities during your stay. Your feedback is valuable, and we'll address this communication gap to ensure future guests are informed about the kitchenette offerings. We're glad to hear you found the overall experience nice, and we appreciate your insights to enhance our services.

8/10 Bra

Rigoberto

Bodde här 1 natt i december 2023
Svar från Manager 4 jan. 2024
Thank you for sharing your rating. We hope to welcome you back for an even better experience in the future!

8/10 Bra

Everod

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was recently updated. It's close to the ferries, close main Street and just a few minutes away from the mall. Close to a few Jamaican restaurants.
Bodde här 1 natt i december 2023
Svar från Manager 26 dec. 2023
We're thrilled you appreciated our recent updates and found our location convenient for exploring the area! Being close to the ferries, main street, and having access to nearby Jamaican restaurants is something we're glad you enjoyed. We hope to welcome you back for another great stay!

10/10 Fantastiskt

Darla

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i november 2023
Svar från Manager 4 dec. 2023
Thank you for your positive rating! We hope to welcome you back again soon!

10/10 Fantastiskt

John

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i november 2023
Svar från Manager 14 nov. 2023
Thank you for staying with us and sharing your positive rating! We hope to see you again soon for another great stay!

10/10 Fantastiskt

Gretchen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i november 2023
Svar från Manager 13 nov. 2023
Thank you for your positive rating! We appreciate you choosing our hotel and hope to welcome you back again.

8/10 Bra

Michael

Bodde här 1 natt i oktober 2023
Svar från Manager 22 nov. 2023
Thank you for your feedback. We hope to welcome you back for even better stay in the future!

10/10 Fantastiskt

Jonathan

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel, great staff!
Bodde här 1 natt i oktober 2023
Svar från Manager 30 okt. 2023
We are so glad you enjoyed your stay and appreciate your kind words about our staff. We hope to welcome you back again soon!

10/10 Fantastiskt

Michelle L.

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice room right by the harbor
Bodde här 1 natt i oktober 2023
Svar från Manager 23 okt. 2023
Thank you for sharing your positive feedback. We hope to welcome you back again soon!

10/10 Fantastiskt

John

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent stay
Bodde här 1 natt i oktober 2023
Svar från Manager 23 okt. 2023
We are glad you enjoyed your stay and hope to welcome you back again soon!

10/10 Fantastiskt

Emmalesa

Bodde här 1 natt i oktober 2023
Svar från Manager 23 okt. 2023
Thank you for your positive rating! We look forward to welcoming you back!

6/10 Okej

Steven

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Rude staff beautiful property
Hotel is awesome. Staff needs a lot of improvement very rude.
Bodde här 1 natt i oktober 2023
Svar från Manager 17 okt. 2023
We appreciate your feedback and apologize for any interaction with our staff that left you with a negative impression. We take your comments seriously and will address this issue to ensure a more pleasant and welcoming experience for our guests in the future. Your satisfaction is important to us, and we hope to have the opportunity to make your next visit a more positive one.

10/10 Fantastiskt

david

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2023
Svar från Manager 17 okt. 2023
Thank you for choosing to stay with us and sharing your positive rating! We hope to see you again soon!

8/10 Bra

Samantha

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Too much space under the room door to the hall. Felt a little unsafe. Stunning room otherwise. Very clean and great location to the hyline ferry to get to the islands (directly across the street)
Bodde här 1 natt i oktober 2023
Svar från Manager 17 okt. 2023
We appreciate your feedback and are glad to hear that you found the location convenient for accessing the ferry. Your safety is important to us, and we will look into the issue with the space under the room door to the hall to ensure a more secure experience for our guests. Thank you for bringing this to our attention, and we hope you'll choose to stay with us again in the future.

10/10 Fantastiskt

Ryan, North Attleboro

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stay in a very comfortable hotel
Bodde här 3 nätter i oktober 2023
Svar från Manager 12 okt. 2023
We're thrilled to hear that you had a great and comfortable stay at our hotel! Your positive feedback is greatly appreciated. We look forward to the opportunity to welcome you back in the future for another enjoyable stay. Thank you for sharing your experience!

8/10 Bra

Ashley

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Stayed there for only one night and was enjoyable. Will come back next time in the summer :)
Bodde här 1 natt i oktober 2023
Svar från Manager 12 okt. 2023
We're pleased to hear that you had an enjoyable stay, even if it was just for one night. We look forward to welcoming you back in the summer! Thank you for your feedback, and we can't wait to provide you with another great experience on your next visit.

10/10 Fantastiskt

Carl

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i oktober 2023
Svar från Manager 12 okt. 2023
Thank you for your positive rating! We hope to see you again soon!

8/10 Bra

christopher

Reste med familjen
Gillade: Renlighet
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Hotel was clean. Staff was friendly, but could’ve been more helpful at check in. Major construction going on at hotel during our stay. Noisy and mess. No one told us when we made reservations.
Bodde här 2 nätter i oktober 2023
Svar från Manager 12 okt. 2023
Thank you for taking the time to provide feedback on your recent stay at our hotel. We are delighted to hear that you found our hotel clean and our staff friendly. We sincerely apologize for the inconvenience caused by the ongoing construction during your stay. Your feedback is essential to us, and we appreciate your understanding. We hope you'll consider giving us another chance in the future to provide you with a more enjoyable and hassle-free stay.

10/10 Fantastiskt

Stephen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff was great Rooms were clean
Bodde här 1 natt i oktober 2023
Svar från Manager 3 okt. 2023
Thank you for your positive feedback! We're pleased to hear that you had a great experience with our staff and that you found the rooms clean. Your satisfaction is important to us, and we appreciate your kind words. We look forward to hosting you again in the future!

8/10 Bra

Luc, Lewiston

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i september 2023
Svar från Manager 11 okt. 2023
Thank you for sharing your rating. We hope to welcome you back for an even better stay in the future.

8/10 Bra

Vicki

Reste med familjen
Gillade: Renlighet
Gillade inte: Bekvämligheter
The hotel is being renovated so the lobby is in another bldg. It's very difficult to get to when it's raining. There's no way to unload luggage without getting wet. You either have to use a long ramp or drag luggage down steps. There is really no reception area. It would have been nice to have water and coffee available in the lobby area. The location is great though, very close to restaurants and right across the street from the hotel.
Bodde här 3 nätter i september 2023
Svar från Manager 27 sep. 2023
Thank you for sharing your feedback about your recent stay at our hotel. We apologize for the inconvenience caused by the rainy weather and the lack of a convenient area to unload luggage without getting wet. We understand the importance of guest comfort and will consider your suggestions for improvement in this area.We're pleased to hear that you found the location to be great and conveniently close to restaurants. Your feedback is valuable, and we hope that you will consider staying with us again in the future.

10/10 Fantastiskt

Peter

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i september 2023
Svar från Manager 27 sep. 2023
Thank you for your positive rating! We hope to welcome you back for another great stay in the future!

6/10 Okej

Sean

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i september 2023
Svar från Manager 11 sep. 2023
We are sorry to see you were not entirely satisfied with your stay. We hope to welcome you back for an improved experience next time you are in the area.

10/10 Fantastiskt

Rubén

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2023
Svar från Manager 4 sep. 2023
Thank you for your positive rating! We hope to welcome you back again soon!

10/10 Fantastiskt

Celestino

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2023
Svar från Manager 30 aug. 2023
Thank you for your positive rating. We appreciate you staying with us and hope to see you again soon!

6/10 Okej

Nick

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i augusti 2023
Svar från Manager 23 aug. 2023
We regret you were not entirely satisfied with your stay. We hope to welcome you back for an improved experience in the future.