Terrass/Patio

Recensioner av pentahotel Ipswich

4 out of 5
pentahotel Ipswich
Ranelagh Road, Ipswich, England

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 356 av 1004 recensioner" "
8 - Bra i betyg. 381 av 1004 recensioner" "
6 - Okej i betyg. 151 av 1004 recensioner" "
4 - Dåligt i betyg. 77 av 1004 recensioner" "
2 - Väldigt dåligt i betyg. 39 av 1004 recensioner" "

8,8/10

Renlighet

8,2/10

Personal och service

8,2/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Danne

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i april 2023
Svar från Nithin 21 juni 2023
Dear valued guest, Thank you for taking the time to review your stay in Ipswich with us and I'm delighted to hear you enjoyed the stay.Our team aim to ensure every one of our guests receive the very best experience each and every time they stay with us. We very much hope to welcome you back again soon! Sincerely, Pentahotel Ipswich Management

8/10 Bra

Magnus

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2023
Svar från Penta 17 feb. 2023
Dear valued guest, Thank you for your comments and for taking the time to review our hotel. We always take our guests feedback on board and continually work to improve our service. We hope to welcome you back again in the near future. Sincerely, Pentahotel Ipswich Management

10/10 Fantastiskt

Felix

Bodde här 1 natt i december 2022
Svar från Penta 9 dec. 2022
Dear valued guest, I am pleased to hear you enjoyed your stay with us and that you feel you received great service. Our staff take great pride in their work and very much appreciate your feedback. Thank you again for staying with us and providing feedback, we look forward to welcoming you back again soon. Sincerely, Pentahotel Ipswich Management

8/10 Bra

Jens

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfekt!
Perfekt för fotbollen!
Bodde här 2 nätter i februari 2019
Svar från Penta 4 feb. 2019
Dear valued guest, Thank you for your comments and for taking the time to review our hotel. We always take our guests feedback on board and continually work to improve our service. We hope to welcome you back again in the near future. Sincerely, General Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Toppen Hotell!
Väldigt trevligt hotell med fantastisk personal! Bra storlek på rummen och rent. Bra frukost och trevlig restaurang!
Bodde här 2 nätter i augusti 2018
Svar från Operations Manager 7 aug. 2018
Dear Traveller, Thank you for the kind words following your stay with us here in Ipswich. I am pleased that you enjoyed your experience of pentahotels, it certainly is an exciting chain of hotels! I hope that we will see you back with us very soon. Very best regards Janine

10/10 Fantastiskt

Erik Filip

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Clean, superb breakfast, good value.
It was very nice. Free pool, qualified bar people. There was a problem with one of the guests one of the night I stayed there and the bar man handled it very well. The breakfast was amazing. Walking distance (just 5 mins) to the train station. Bus stops and small supermarkets are close by. It is easy to go into town, just cross a bridge and you are practically there. The bed was comfortable. Very clean. there are humoristic small notes in the bathroom and on some shampoo bottles. I kinda liked it, puts a smile on my face even if I was on my way to a funeral. I am very happy with the stay. If I ever come to Ipswich again (very unlikely) I will definetely stay here. A few negatives, Wifi- wasnt that good but they were changing it due to compaints. It was tricky to turn on the TV at first. And the heating in my room didn't work, but they brought me a heater so that was good. I also did some ironing and that equipment was very good. The staff was very helpful
Bodde här 2 nätter i april 2018
Svar från Operations Manager 30 juni 2018
Dear Erik, Thank you for taking the time to share your experience of your stay with us here at pentahotel Ipswich. It was really good to hear that you enjoyed your stay with us, the team and I are always thankful of hearing that we have got things right! I hope that we will see you back again soon! Very best regards Janine

8/10 Bra

Carolin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Väldigt nöjda
Vi var väldigt nöjda med våran resa. Nära till shopping. Rent och fint på rummet och på hotellet övrigt. Väldigt trevlig och hjälpsam personal. Det enda negativa var att tvn inte fungerade den veckan vi var där men det var inte hotellets fel. Annars var allt bra. Rekomenderas!
Bodde här 3 nätter i mars 2018
Svar från Operations Manager 30 mars 2018
Dear Carolin, Thank you for the kind words following your stay with us here in Ipswich. I am pleased that you enjoyed your experience of pentahotels, it certainly is an exciting chain of hotels! I hope that we will see you back with us very soon. Very best regards Janine

8/10 Bra

Nils

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Vid floden
Modernt hotell när stationen I nybyggda kvarter
Bodde här 1 natt i augusti 2017
Dear Nils, Thank you for the kind words following your stay with us here in Ipswich. I am pleased that you enjoyed your experience of pentahotels, it certainly is an exciting chain of hotels! I hope that we will see you back with us very soon. Very best regards Janine

6/10 Okej

Cecilia

Gillade: Renlighet och personal och service

6/10 Okej

Mats, Stockholm

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Comfortable hotel close to Ipswich railway station
Clean and comfortable hotel close to the Ipswich railway station. Service was slow and not so attentive. Food OK. Limited assorment of beer.

10/10 Fantastiskt

Tobias, Stockholm

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good trendy Hotel
Was in Ipswich for work. Normally I'm not to happy about the hotel finish in UK, but this hotel meets my International standards. Already when you arrive to the hotel, you can sent it's not an ordinary english style hotel. It has very modern and chick design. Rooms are modern, maybe a bit small. A bonus is the great breakfast buffé.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great find
This was a great hotel well situated being close to both the station and city centre.
Svar från Marco 30 juni 2015
Dear value guests, good to hear you have enjoyed your stay with us! We are happy to see you again. Thanks again with best regards. Marco

8/10 Bra

Fredric

Gillade: Personal och service

8/10 Bra

Fredrik, Sverige

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Trevlig personal
Bra läge nära tågstation och busstation. Trevlig och hjälpsam personal. Det självklara valet i Ipswich även vid nästa besök i staden.

10/10 Fantastiskt

Sally

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely hotel fantastic staff all very welcoming and friendly food and drinks great we had a lovely stay 😀
Bodde här 1 natt i april 2024
Svar från Jamie 24 apr. 2024
Dear Sally,Thank you for such a positive review.It's delightful to hear that our staff's welcoming and friendly nature contributed positively to your experience. The team at Pentahotel Ipswich takes great pride in delivering exceptional service, and your commendation is a wonderful affirmation of their efforts.We are also thrilled that our food and drink offerings hit the mark for you. Our culinary team works diligently to provide a variety of tasty options to delight our guests, and it seems we succeeded during your visit!Learning that you found the room cleanliness and amenities to be impeccable fills us with pride. Our housekeeping team is dedicated to maintaining the highest standards, ensuring every guest enjoys a comfortable and satisfying stay.Thank you once more for highlighting the overall condition of our hotel. We continuously strive to create an environment that is not only modern and cozy but also reflective of the high standards we set for ourselves.It would be a pleasure to welcome you back. Best wishes,Jamie

8/10 Bra

Andrew

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Poor parking and disabled parking facilities
Bodde här 2 nätter i april 2024
Svar från Nithin, Guest Service Manager 1 maj 2024
Dear Andrew, Thank you for taking the time to review your stay.It is heartening to learn that you found our rooms clean and well-appointed, and that you received excellent service from our team during your stay at Pentahotel Ipswich. We pride ourselves on maintaining our hotel to the highest standard and are delighted that this was reflected in your experience.We regret to hear that the parking situation did not meet your expectations. Our parking is indeed limited with 25 spaces available, and we strive to manage it as efficiently as possible to accommodate our guests. We understand the importance of accessible parking and always aim to assist our guests with special requirements to the best of our abilities. Our team is also more than happy to recommend nearby alternatives should our car park be full upon arrival.We are pleased you appreciated the room amenities and the overall condition of our hotel. We believe it's the small details that create a memorable stay, and it's fantastic to know that these aspects of your visit were positive. At Pentahotel Ipswich, we are constantly looking for ways to enhance our guest experience and we truly value your input.We are looking forward to welcoming you again. All the best!Nithin, Guest Service Manager

8/10 Bra

Jill

Gillade: Renlighet, personal och service och bekvämligheter
After asking for assistance with an unpleasant drain smell in one room, the courteous staff moved me across the hall to an odourless room which made all the difference to my stay.
Bodde här 2 nätter i april 2024
Svar från Jamie 15 apr. 2024
Dear Jill, Thank you for letting us know your opinion of your stay.It is heartening to hear that our team's prompt service in resolving the concern with the room scent contributed positively to your stay. We pride ourselves on our rigorous cleanliness standards, and we are delighted that you took note of this.We regret any inconvenience caused by the issue with the drain smell, and we appreciate your understanding as we endeavored to rectify the situation promptly. Please be assured that we are attentive to all aspects of guest comfort and hotel conditions.We are also pleased that you enjoyed the room amenities provided and found them to your satisfaction. At Pentahotel Ipswich, we aim to create a cosy and modern atmosphere complemented by the thoughtful touches that make your stay enjoyable.We hope to welcome you back in the future and wish you all the best. Safe travels!Jamie

8/10 Bra

Jill

Bodde här 4 nätter i april 2024
Svar från Jamie 15 apr. 2024
Dear Jill,Thank you for this positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope that you will return on another occasion. Best wishes,Jamie

10/10 Fantastiskt

i claudiu

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
ok
Bodde här 1 natt i mars 2024
Svar från Nithin, Guest Service Manager 26 mars 2024
Dear Claudiu,Thank you for this positive review of your stay with us.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again.Best regards,Nithin, Guest Service Manager

8/10 Bra

RALPH

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
nice place close to town center
Bodde här 2 nätter i februari 2024
Svar från Jamie 23 feb. 2024
Dear Ralph,Thank you so much for your positive feedback following your stay.We appreciate your highlight of our prime location, and that it helped you make the most of your stay.We hope to welcome you back.Best wishes,Jamie

8/10 Bra

Simon

Bodde här 1 natt i februari 2024
Svar från Jamie 23 mars 2024
Dear Simon,Thank you for taking the time to review your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back. Best wishes,Jamie

6/10 Okej

David

Bodde här 4 nätter i januari 2024
Svar från Jamie Newby 28 jan. 2024
Dear David, Thank you for taking the time to share your experience with us.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to welcome you back. Best wishes,Jamie Newby

8/10 Bra

Trevor

Gillade: Renlighet, personal och service och bekvämligheter
Clean and warm room. limited space for clothes
Bodde här 1 natt i januari 2024
Svar från Jamie Newby 28 jan. 2024
Dear Trevor, Thank you for your review.We're delighted to hear that you found your room clean and warm, as our team works diligently to ensure the highest standards of cleanliness and comfort for our guests. We also appreciate your kind words about our service, and we're thrilled to have met your expectations in that area. Regarding the room amenities, it's great to know that they contributed positively to your stay. We do acknowledge your comment about the limited space for clothes, and while our rooms are designed to maximize space and convenience, we understand that storage can be a concern for some of our guests. For future visits, we would be happy to assist you with any additional storage needs to help make your stay even more comfortable.We hope to welcome you back. Best wishes,Jamie Newby

8/10 Bra

Stephen

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Jamie 28 jan. 2024
Dear Stephen,Thank you for this kind review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to the pleasure of seeing you again in the future. Kind regards,Jamie

10/10 Fantastiskt

Riane

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was amazing
Bodde här 1 natt i januari 2024
Svar från Jamie 28 jan. 2024
Dear Guest,Thank you for sharing this positive feedback of your stay.We're thrilled to hear our staff made such a wonderful impression and that the cleanliness and overall condition of our hotel met your expectations to the fullest. It's also pleasing to know our service was up to the mark. While we notice your satisfaction with the amenities was slightly lower, we hope our sustainable offerings by Zenology and additional comforts like the premium rain shower head and extra pillows on request helped enhance your stay.We look forward to your next visit.Best regards,Jamie

10/10 Fantastiskt

Paul

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very friendly and helpful staff and just a short stroll to the town centre, will definitely aim to stay here again
Bodde här 1 natt i januari 2024
Svar från Jamie Newby 21 jan. 2024
Dear Paul,Thank you for letting us know that you enjoyed your stay.We're thrilled to hear our team impressed you with their friendliness and helpfulness; it's something we take great pride in. It's also wonderful to know our location made your visit to the town centre convenient. We hope the relaxed atmosphere of our Pentalounge was a highlight of your stay.The entire team look forward to welcoming you back for a future visit.Kind regards,Jamie Newby

10/10 Fantastiskt

David

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Nice hotel warm comfortable rooms handy for train station town centre.
Bodde här 1 natt i januari 2024
Svar från Jamie Newby 20 jan. 2024
Dear David,Thank you for this great review.We're delighted to hear that you found our rooms to be warm and comfortable, and appreciate your positive remarks about our hotel's proximity to the train station and town centre.It's great to know that the cleanliness of our rooms met your expectations, and we're proud that you've rated it so highly. However, we noticed that our service did not quite meet your expectations. We take pride in our hospitality and strive to provide excellent service, and we'd love to know how we could have made your experience even better.We're also glad that the room comfort was to your liking, and we hope you had a restful stay.We look forward to welcoming you again soon.Best wishes,Jamie Newby

10/10 Fantastiskt

Stephen

Bodde här 1 natt i januari 2024
Svar från Jamie Newby 20 jan. 2024
Dear Stephen,Thank you for this positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future occasion. Best wishes,Jamie Newby

10/10 Fantastiskt

Aaron

Bodde här 1 natt i januari 2024
Svar från Jamie Newby 20 jan. 2024
Dear Aaron, Thank you for this feedback concerning your recent visit.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to the pleasure of seeing you again in the future. Kind regards,Jamie Newby

6/10 Okej

Ståle

Reste i grupp
Gillade: Renlighet och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Nithin, Guest Service Manager 16 jan. 2024
Dear Ståle,Please accept our thanks for taking the time to review your visit to our hotel.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We would love to welcome you back on a future occasion. Kind regards,Nithin, Guest Service Manager

8/10 Bra

Kevan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
It was a friendly and welcoming place to stay
Bodde här 1 natt i januari 2024
Svar från Nithin, Guest Service Manager 3 feb. 2024
Dear Kevan,Thank you for this positive review of your stay with us.We're thrilled to hear that you found our place friendly and welcoming, reflecting our team's effort to create a warm atmosphere for our guests. Your kind words resonate with our aim to provide a comfortable and enjoyable stay for everyone who walks through our doors.We look forward to having the opportunity to welcome you back in the future. Best wishes,Nithin, Guest Service Manager

10/10 Fantastiskt

Dave

Svar från Nithin, Guest Service Manager 15 jan. 2024
Dear Dave,Thank you for your kind feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We would be delighted to welcome you back on another occasion. All the best,Nithin, Guest Service Manager

10/10 Fantastiskt

Christina

Reste med familjen
Gillade: Bekvämligheter
Aaron was amazing! He was so helpful. All the staff were very friendly. The rooms were clean and comfortable. Breakfast was excellent, so much choice. Would definitely stay here again! I would like to repeat that Aaron was amazing and a credit to the hotel!
Bodde här 2 nätter i januari 2024
Svar från Nithin, Guest Service Manager 15 jan. 2024
Dear Christina,Thank you for sharing this positive review.We're thrilled to hear that Aaron made such a positive impact on your stay; our team always strives to provide exceptional service. It's also great to know that you found our rooms to be clean and comfortable, and we're delighted that the breakfast selection was to your liking, offering a variety of choices to start the day right. We pride ourselves on maintaining high standards of cleanliness and comfort for all our guests.We all look forward to welcoming you back in the future.Kind regards,Nithin, Guest Service Manager

10/10 Fantastiskt

jessie

Bodde här 1 natt i januari 2024
Svar från Jamie 30 jan. 2024
Dear Jessie,Thank you for sharing the review of your stay with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope that you will visit us again in the future. Kind regards,Jamie

8/10 Bra

William

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very good value for money - comfortable and good ambience - only downside was no menu to see - told to "look on my phone" - felt I was in MacDonalds. I understand they don't want to print hundsreds but could easily have one at the entrance to the restaurant.
Bodde här 1 natt i januari 2024
Svar från Nithin, Guest Service Manager 9 jan. 2024
Dear William, Thank you for this review of your recent stay.We're delighted to hear that you found great value during your stay and appreciated the comfortable surroundings and good ambiance. It's always a pleasure to receive such positive feedback. We note your comment regarding the absence of physical menus and the inconvenience it caused. Our approach to using digital menus is part of our commitment to sustainability and reducing paper waste. We understand that this might have been an unexpected aspect of your dining experience, and we're exploring ways to balance our eco-friendly practices with guest convenience.We hope to welcome you again in the future. All the best.Nithin, Guest Service Manager

10/10 Fantastiskt

Tracy

A little gem. The hotel was clean and modern. Nice bar and seating area. Rooms were super clean, modern and the bed comfortable with a crisp spotless white duvet. The staff were super-helpful and it was just a 5 min walk from the train station.
Bodde här 1 natt i december 2023
Svar från Jamie Newby 21 dec. 2023
Dear Tracy,It was a pleasure to receive this great review.We're delighted to hear that you found our hotel to be a clean and modern oasis, and that our bar and seating area added to the enjoyment of your stay. It's wonderful to know that our rooms met your expectations in terms of cleanliness and modernity, and that the comfort of the bed made for a restful night. We're also pleased that our team's helpfulness stood out to you, as we strive to provide exceptional service. Your mention of the convenient five-minute walk from the train station highlights one of our prime location benefits, making travel easy for our guests.We look forward to the pleasure of seeing you again in the future. Kind regards,Jamie Newby

8/10 Bra

Tom

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Friendly, clean, tidy and quiet
A nice and easy over-night stay – friendly staff and a good price. The room was clean, tidy and quiet.
Bodde här 1 natt i december 2023
Svar från Jamie Newby 17 dec. 2023
Dear Tom,Thank you for such a positive review.We're delighted to hear that you found our staff friendly and that our accommodation met your standards of cleanliness and tranquility. It's wonderful to know that you enjoyed a quiet room, aligning with our efforts to provide a serene environment for our guests. Our team is committed to maintaining a tidy space and providing efficient service, so it's rewarding to see these aspects contributed to your satisfaction.We look forward to seeing you again in the future.Best regards,Jamie Newby

10/10 Fantastiskt

Dale

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Jamie Newby 17 dec. 2023
Dear Dale,Thank you for sharing your positive review.We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay and appreciated the quality of our services.We would be delighted to welcome you back on another occasion. All the best,Jamie Newby

4/10 Dåligt

Martyn

Affärsresenär
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
OK
Generally OK, but restaurant closed with no warning at booking or check in. Parking always limited.
Bodde här 1 natt i december 2023
Svar från Nithin, Guest Service Manager 12 dec. 2023
Dear Martyn,Thank you for taking the time to share your feedback.We are sorry that your stay with us did not match your expectations. We take our guests' feedback very seriously, this helps us to maintain or indeed improve our service standards where necessary. We will be addressing your comments with our housekeeping and reception teams and offer you our sincere apologies for any inconvenience.We apologize for any inconvenience caused by the unexpected restaurant closure. While we do not have any control over unscheduled changes, we always strive to communicate any alterations in our services as promptly as possible.We understand that parking can be challenging, and we appreciate your patience as our parking availability is indeed limited and operates on a first-come, first-served basis.We look forward to welcoming you again. Best regards,Nithin, Guest Service Manager

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Business Trip
Pleasant stay and the staff were extremely helpful. The only downside is that the parking is limited.
Bodde här 1 natt i december 2023
Svar från Nithin, Guest Service Manager 12 dec. 2023
Dear Guest,Thank you for taking the time to share your review.We're delighted to hear that our staff made a positive impact during your stay, and we pride ourselves on providing excellent service. It's also wonderful to know that you found the room cleanliness and comfort to your satisfaction, reflecting our commitment to providing a high-quality experience. We understand that our limited parking can be a concern, and we appreciate your bringing this to our attention. As noted, our parking operates on a first-come-first-served basis due to the limited spaces available, and we always recommend our guests to arrive as early as possible or use the nearby public car park should our private lot be full.We look forward to welcoming you back on a future visit. Best wishes,Nithin, Guest Service Manager

6/10 Okej

M

Reste i grupp
Bodde här 2 nätter i december 2023
Svar från Jamie Newby 6 dec. 2023
Dear Guest, Thank you for your positive feedback. We hope to welcome you back soon.Kind Regards, Jamie Newby

8/10 Bra

Craig

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Jamie Newby 6 dec. 2023
Dear Craig, Thank you for your review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you again. Best regards,Jamie Newby

10/10 Fantastiskt

Wayne

Bodde här 1 natt i december 2023
Svar från Jamie Newby 2 dec. 2023
Dear Wayne,Thank you for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back.Best wishes,Jamie Newby

2/10 Väldigt dåligt

COLIN

Affärsresenär
Gillade: Personal och service
Bodde här 1 natt i november 2023
Svar från Jamie Newby 2 dec. 2023
Dear Colin,Thank you for taking the time to share your feedback.We are sorry that your recent stay at our hotel didn't meet all your expectations. We would love to know what we could have done to make your experience at our hotel more enjoyable.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Jamie Newby

6/10 Okej

Kaapo

Bodde här 3 nätter i november 2023
Svar från Jamie Newby 17 dec. 2023
Dear Kaapo,Thank you for taking the time to share your review.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We all hope that we will have the chance to welcome you back on another occasion. Kindest regards,Jamie Newby

8/10 Bra

Manfred

Bodde här 1 natt i november 2023
Svar från Jamie Newby 24 nov. 2023
Dear Manfred,Thank you for taking the time to share your opinion with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all look forward to the pleasure of seeing you again in the future. Kind regards,Jamie Newby

10/10 Fantastiskt

suzy

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel is well placed for public transport, a bit of a walk to town centre, around 15 mins. Set beside riverside so rooms on that aspect are nice and quiet. After asking for a quiet room I was given one that was exactly that. The bar is pleasant, good quality food well priced. Breakfast is excellent, lots of choices of cooked and cold selection. The staff are brilliant, helpful and accommodating, couldn’t ask for better than they were with me last night. As a solo traveller for work, the attitude of staff really helps! The local area doesn’t feel great but I think that’s probably time of year, dark evenings and mornings. I’m sure when days are longer and lighter it feels nicer! Will definitely be returning.
Bodde här 1 natt i november 2023
Svar från Jamie Newby 24 nov. 2023
Dear Suzy,Thank you for reviewing your recent stay with us.We're delighted to hear that the tranquility of our riverside rooms provided you with the peaceful environment you desired. It's wonderful to know that our bar and breakfast offerings met your expectations with their quality and variety. Our team takes great pride in delivering exceptional service, and your recognition of their helpful and accommodating nature is truly appreciated. We understand that the ambiance of the surrounding area can vary with the seasons, and we look forward to showcasing the beauty of our locale in different lights. Rest assured, we are always here to ensure your stay is comfortable and enjoyable.We look forward to seeing you again on a future occasion. Best regards,Jamie Newby

10/10 Fantastiskt

Denise

Bodde här 1 natt i november 2023
Svar från Nithin, Guest Service Manager 13 nov. 2023
Dear Denise,Thank you for this kind review about your recent visit.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future occasion. Best wishes,Nithin, Guest Service Manager

10/10 Fantastiskt

Sharon

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2023
Svar från Jamie Newby 12 nov. 2023
Dear Sharon, Thank you very much for this kind review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back on a future occasion.Best regards,Jamie Newby

10/10 Fantastiskt

Sandra

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Don’t Judge By The Exterior
Great hotel tucked away and convenient for going to football. Don’t judge it by the outside - not huge amount of parking but another car park a short walk away. Would definitely stay again.
Bodde här 1 natt i november 2023
Svar från Nithin, Guest Service Manager 10 nov. 2023
Dear Sandra, Thank you for sharing your experience with us.The comfort and satisfaction of our guests are of the utmost importance to us, so it is rewarding to know that you had such an enjoyable experience. We look forward to welcoming you back in the future. All the best.Nithin, Guest Service Manager