Familjehotell i Isla Grande

“We unfortunately had a very disappointing experience, mainly because of the following reasons: - no boat transfer to the island and no support at all when reaching out to the resort (incl. no person speaking English at all); we tried to reach out via phone, WhatsApp and e-mail but did not receive any response - they market an own restaurant with broad dish options and they offer you a big menu but in fact they only had 5-6 dishes available for dinner from that menu, and no vegetarian dish at...

“Mycket bra hotellservice och läge. Restaurangens mat vad ok men inte speciellt kreativ eller värt priset egentligen, med hänsyn till möjligheterna. Läget var utmärkt vad det gäller utsikt men stranden var inte bara sandig utan full av koraller, vilket gjorde att stranden inte var så skön att vara i.”

“We had a great time. The property has two residences. The chefs/cleaners are in a house at the back. They were really great. Especially great cooks! We provided the groceries and they cooked in the outside kitchen to perfection and cleaned after each meal. For us, it was all authentic Colombian food, which is what we wanted.The location is great. The chefs also helped with connecting us to fishermen, etc. Had great lobster delivered to our dock for our chefs to prepare one night. A...

“After booking, we repeatedly messaged the hotel for directions and only got a reply at 7:55am on check-in day, telling us the only boat left Cartagena at 8:15am. No way to make it. They then sent a contact for a 9am boat costing 90k + 30k port tax, though cheaper 70k options exist. Given boats run only until 9am and transport can cost as much as two nights’ stay, this should be clearly stated before booking – we could easily have missed the first night. At the hotel, overnight guests have no...

“The staff is nice but nearly nobody speaks English ”

“The treetop bungalows were unique and a special lodging experience. We had tree monkeys visit us for 2 of our 3 days on our deck. The room was clean with nice amenities like a fresh water ice machine & air conditioning. Gratis bikes were a great way to get around the property - and the private island was a nice feature with complementary boat rides running every 15 minutes.”

“We come each year. This year we appreciated the new gym and pool. We thought the breakfasts were better this year with some new vegetables and always a meat option. However, internet seemed much slower this year.”

“Beautiful hotel on a little island just outside cartagena. Nice and open space, lovely beach cabanas. Service was really poor at first, but when we told them they stepped up their game. Wi-Fi was on-and-off. ”