Familjehotell i Isle of Ely

“Tv was a nightmare! Huge screen but on Tuesday I couldn’t turn it off or mute it so had a terrible night. Emergency phone number didn’t respond. After new batteries it still wasn’t working properly. Needs a technician. I’m an elderly solo guest so really missed the tv. I have requested some financial compensation.”

“Super clean and comfortable; beautifully furnished and well-equipped; easy access to all Ely's own attractions, the public transport links and Waitrose - all this and a view over the Market Square as well! All of this added up to the perfect base for a peaceful break in lovely surroundings - thank you.”

“The management was very understanding when we brought an issue to their attention and it was resolved to oiur satisfaction.”

“New, clean, and nice hotel.”

“Very convenient place. Many restaurants around. We stayed 3 nights in 2 triple rooms with our teenage children. As the reception was open around the clock, it helped us a lot with late night check in. Kudos to the person on night duty at the reception on all days! He was very service minded. However, cleanliness of the shower room/ bathroom etc were not up to our expectations and they were either rusty or not cleaned/maintained properly!! It may not be the fault of the cleaners alone but a...

“Maten var bra och ölen😀”