2/10 Väldigt dåligt
Juliana
Reste med familjen
29 dec. 2025
Gillade inte: Personal och service
HOTELS.COM are Misleading information and poor guest handling
I booked Best Western Hotel Izmir through Hotels.com because it was clearly advertised as including free breakfast, which was an important factor for my family.
Upon arrival at breakfast, we were told by the staff that we had no breakfast included, without any courtesy or explanation. The breakfast area itself was extremely basic, poorly presented, and nothing was labeled. This is far below what is expected from a 4-star hotel.
When I contacted reception, I was told bluntly that the hotel does not offer breakfast and that they are not responsible for how Hotels.com sells the package. Hotels.com later confirmed that breakfast was indeed included in my booking and contacted the hotel.
The hotel staff admitted this is a recurring issue and that Hotels.com does not update the description. This means guests are repeatedly misled.
Additional problems during the stay:
• Strong cigarette smell in a non-smoking room
• Shower in very poor condition
• Loud music from rooftop events until after midnight
• Staff are polite but clearly undertrained for hospitality standards
This situation ruined part of our vacation. Selling a service that is not delivered and refusing responsibility is unacceptable. I would not have chosen this hotel without the promise of breakfast.
Travelers deserve transparency and respect.
Juliana
Bodde här 3 nätter i december 2025