Dear Mr. Pankajpreet, Thank you very much for taking the time to let us have your comments with regards to your recent stay at the Viraj Sarovar Portico, Jammu . First and foremost, please accept my sincere apologies for the inconvenience caused on account of the various areas that did not live up to your expectations. Let me assure you that your comments have received our strictest attention in order to ensure that there is no re-occurrence of these issues in the future. I would request you to treat this incident as a one off and not a representative of the high standards that you can expect from us. I would also like to thank you for your honest assessment of our services since your opinions are instrumental in helping us drive positive changes in our business. If I can be of any further assistance, please do not hesitate in contacting me. I look forward to welcoming you back to our hotel in near future. Warm Regards C B Singh General Manager