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Recensioner av Days Inn by Wyndham Jersey City / NYC Area

2.5 out of 5
Days Inn by Wyndham Jersey City / NYC Area
750 Tonnelle Ave, Jersey City, NJ

Recensioner

5,0
10 - Fantastiskt i betyg. 47 av 429 recensioner" "
8 - Bra i betyg. 57 av 429 recensioner" "
6 - Okej i betyg. 77 av 429 recensioner" "
4 - Dåligt i betyg. 91 av 429 recensioner" "
2 - Väldigt dåligt i betyg. 157 av 429 recensioner" "

5,0/10

Renlighet

5,4/10

Personal och service

4,2/10

Bekvämligheter

4,6/10

Boendets skick och faciliteter

4,0/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Omöjligt
Det var en stor utmaning att hitta dit med bil. Vi hade gps, men det var endå svårt med deras motorvägssystem.

4/10 Dåligt

Michel

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Didn’t vacuum. And smelled
Bodde här 1 natt i maj 2024
Svar från Sam 22 maj 2024
Dear Michel,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to know that you did not like the smell. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager

2/10 Väldigt dåligt

Nicolas

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Giving 1 star is already too much! Smell horrible, dirty everywhere(toilet, shower and hairs in bed), very very very rude people handling your welcoming. Additionally I tried to cancel my trip 2 months prior to get a partial refund and even accepted to lose 1 or 2 nights as a penalty, they refused and was not accomodable with customer. I would NEVER recommend this hotel, please avoid it for your own peace
Bodde här 4 nätter i mars 2024
Svar från Sam 3 apr. 2024
Dear Nicolas,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience regarding smell, cleanliness etc. did not meet your expectations; please allow me to express my sincerest apologies. Also, please not that your reservation was advance purchase non-cancellable, non-refundable, non-changeable one with special discounted rate. Hence, it could not be cancelled.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager

8/10 Bra

Alyssa E.

Gillade inte: Bekvämligheter
All was good Staff included but the mere fact that you have to walk or uber food in extreme rates that was disappointing.. overall I would return with a rental to move around.
Bodde här 2 nätter i mars 2024
Svar från Sam 20 mars 2024
Dear Alyssa,Thank you for taking the time to post review regarding your recent stay at our hotel.Your feedback is very important to us. We appreciate that you liked everything including staff performance. We have noted down your concern about commuting around and can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Hotel Manager

10/10 Fantastiskt

Marvin

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Convenient
Bodde här 1 natt i mars 2024
Svar från Sam 13 mars 2024
Dear Marvin,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Jersey City / NYC Area. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay to be convenient. I will share your comment with our team, who I am certain will be encouraged by your remark. Here at Days Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely, Hotel Manager

10/10 Fantastiskt

Marvin

Reste med sin partner
Gillade: Renlighet
Gillade inte: Bekvämligheter
Great location
Bodde här 1 natt i mars 2024
Svar från Sam 6 mars 2024
Dear Marvin,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Jersey City / NYC Area. It is always a pleasure to receive positive feedback.I am particularly pleased that you liked the location and enjoyed your overall stay. I will share your comment and rating you provided with our team, who I am certain will be encouraged by those. Here at Days Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely, Hotel Manager

8/10 Bra

Marvin

Reste i grupp
Gillade: Renlighet
Good location
Bodde här 1 natt i februari 2024
Svar från Sam 6 mars 2024
Dear Marvin,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Jersey City / NYC Area. It is always a pleasure to receive positive feedback.I am particularly pleased that you liked the location and enjoyed your overall stay. I will share your comment and rating you provided for your stay with our team, who I am certain will be encouraged by those. Here at Days Inn, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Hotel Manager

2/10 Väldigt dåligt

Chiyoko

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very Dirty
Bodde här 3 nätter i december 2023
Svar från Sam 31 jan. 2024
Dear Chiyoko,Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the room/hotel did not exceed your expectations and was dirty, I will be sure to send this information to our housekeeping director. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.Sincerely,Hotel Manager

2/10 Väldigt dåligt

Christine

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Sam 23 jan. 2024
Dear Christine,Thank you for taking the time to post review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback in terms of rating you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Hotel Manager

2/10 Väldigt dåligt

Alexander

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotel.com sucks
I don’t know becus ei never stayed at the hotel becuse hotel .com got a glitch web and they charge me regardless
Bodde här 3 nätter i december 2023
Svar från Sam 12 jan. 2024
Dear Alexander,Thank you for taking the time to post review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding web performance due to glitch. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Hotel Manager

2/10 Väldigt dåligt

Usayd

Reste i grupp, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My recent stay at Days Inn was a haunting experience that I cannot overlook. The room was a disgrace, with dried blood on the mattress, semen stains on bed covers, and hair strewn across the unkempt space. The bathroom showcased a bathtub marred by black and yellow stains, reflecting a complete lack of hygiene. The air conditioning barely worked, leaving a foul odor of weed and urine lingering throughout. The thin walls amplified noise, making it impossible to escape the constant disruptions from neighboring rooms. Customer service, especially from the manager, was abysmal. Basic requests for cleanliness were met with disrespect, as the manager seemed inconvenienced by our presence. Attempts to address these issues were futile, as he consistently ignored us. The cleaning service was equally disappointing, requiring three requests to address a single cleanliness concern. In conclusion, Days Inn provided my worst hotel experience ever. Despite the enticing price, I strongly advise against booking here. Look elsewhere for a hotel that prioritizes cleanliness, customer service, and basic decency. Save yourself from this deplorable ordeal.
Svar från Sam 12 jan. 2024
Dear Usayd,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that the room was not clean, a.c. operation was not good and you did not like the staff performance. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager

6/10 Okej

Nigeria

Reste med familj och småbarn
Gillade inte: Renlighet och bekvämligheter
Bodde här 1 natt i december 2023
Svar från Sam 3 jan. 2024
Dear Sir/Madam,We would like to thank you for taking the time to post review regarding your recent stay experience at our hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Hotel Manager

2/10 Väldigt dåligt

Mauricio

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Não vale o preço pago, um hotel velho e sem o min de manutenção para atender o público. Equipe sempre ausente e com extrema má vontade no atendimento.
Bodde här 2 nätter i december 2023
Svar från Sam 20 dec. 2023
Dear Mauricio,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not like the value for price paid, maintenance of hotel, staff performance etc.. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely, Hotel Manager

2/10 Väldigt dåligt

sebastien

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Not clean....
Bodde här 1 natt i december 2023
Svar från Sam 20 dec. 2023
Dear Sebastien,Thank you for taking the time to post review regarding your recent stay at our hotel.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding cleanliness on your recent visit. I have shared your feedback with housekeeping department to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Jersey City.Kind regards,Hotel Manager

2/10 Väldigt dåligt

Jill

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Absolutely do not recommended. Do not stay here. I and my 2 kids did not feel safe. Dirty run down hotel with horrendous conditions. The mirror in the bathroom had wrotten on it "im watching you" in the steam whcih you could still read when we walked in and was dry. Killed a cockroach when we walked in. Bathroom was disgusting. We ended up findimg a different hotel to stay. Holiday Inn just down the road was VERY nice and they came to our rescue with a room
Bodde här 1 natt i december 2023
Svar från Sam 15 dec. 2023
Dear Jill,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not feel safe and did not like the cleanliness. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager

2/10 Väldigt dåligt

Madhu

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was very rude. Place is very very dirty. There were cigarette holes on the blanket. Wall paintings were coming off. Feels very unsafe.
Bodde här 1 natt i november 2023
Svar från Sam 29 nov. 2023
Dear Madhu,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not like the staff performance, cleanliness, condition etc. Pease rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely, Hotel Manager

4/10 Dåligt

Eunice

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i november 2023
Svar från Sam 22 nov. 2023
Dear Eunice,Thank you for taking the time to post review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided in terms of rating to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Hotel Manager

2/10 Väldigt dåligt

Arnaud

Reste i grupp
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Horrible!
It was a really bad experience. We choose Days Inn because we're friends who travel a lot and we know that the Days Inn are good quality. However, this one was really horrible. The manager said that our card was declined and charged us like 25$ on our initial price. We had 3 rooms. The quality of the rooms was horrible... One room smelled really bad (cigarette when it said no smoking place) and the mattress contained blood, water spot, etc. The mirrors was not clean and the floor was sinking. We don't have faith in the brand anymore!
Bodde här 1 natt i november 2023
Svar från Sam 8 nov. 2023
Dear Arnaud,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not like the quality, smell, cleanliness etc. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. However, please note that your card was declined and hence we tried to reach you several times through phone but you did not respond. Hence, we had to cancel the reservations. You were given the room types and price prevailing at the time of check-in. We never claimed that we have been no smoking place.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager

4/10 Dåligt

Kevin, West Valley City

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property was dirty smelt like pot , main entrance was up stairs from the street. Bad breakfast, bad coffee.
Bodde här 3 nätter i oktober 2023
Svar från Sam 8 nov. 2023
Dear Kevin,Thank you for taking the time to post review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding smell, breakfast etc. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Hotel Manager

2/10 Väldigt dåligt

Henry

Bodde här 3 nätter i oktober 2023
Svar från Sam 1 nov. 2023
Dear Henry,I am writing to thank you for taking the time to post review regarding your recent stay at our hotel.We accommodate many guests each evening and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all our guests at reasonable prices. Consequently, it’s disappointing to learn that you are unhappy.Please, accept my sincere apology.I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we are doing right, what we are doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.Please, be assured that the rating of your stay you provided has been noted and the appropriate action has been taken. Yours truly,Hotel Manager

2/10 Väldigt dåligt

kimberly

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
This by far is the worst hotel I’ve ever stayed in. The parking lot is underneath the building so you have to walk up two flights of stairs to even get to the front then up more for your room. Fridge didn’t work. Carpets dirty. Some guys approached me in the parking lot about driving them someone. Super sketchy. I stay in probably 50different hotels a year by far this is the worst ever encounter. Don’t stay here. Literally the dumpster out back is cleaner and friendlier.
Bodde här 3 nätter i september 2023
Svar från Sam 1 nov. 2023
Dear Kimberly,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience regarding fridge operation, cleanliness of carpet etc. did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager

4/10 Dåligt

Anish

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
breakfast was too meagre. Expect enough to fill the stomach OR DO NOT PRIVIDE IT ALL/ OR describe it at the site while booking about what you are offering to customer.
Bodde här 2 nätter i oktober 2023
Svar från Sam 1 nov. 2023
Dear Anish,Thank you for taking the time to post review regarding your recent stay at our hotel.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding breakfast on your recent visit. I have shared your feedback with the concerned department to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Jersey City.Kind regards,Hotel Manager

8/10 Bra

Pollyanna

Reste i grupp
Gillade: Personal och service
O local tinha camas confortáveis, porém deixa a desejar na limpeza e na condição física do imóvel.
Bodde här 1 natt i oktober 2023
Svar från Sam 25 okt. 2023
Dear Sir/Madam,Thank you for taking the time to post review regarding your recent stay at our hotel.We appreciate that you liked the bed comfort. Your feedback is very important to us and we can assure you that we will use this information to do everything possible regarding cleanliness and physical condition to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Hotel Manager

4/10 Dåligt

Lauren

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
One word: Don’t Super old super sketch hotel. I’m not a picky person. At least it didn’t seem to have bed bugs.
Bodde här 1 natt i oktober 2023
Svar från Sam 25 okt. 2023
Dear Lauren,Thank you for taking the time to post review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding condition of the hotel etc. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Hotel Manager

2/10 Väldigt dåligt

Jamie

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Disgusting and Gross Hotel. Filthy.
The property is filthy and in poor repair. The lamp by the desk didn't work, there were stains, STAINS, on the bedspread. There was a huge carpet stain that looked like mold underneath the air conditioner. The entire place reeked. I can't describe the smell. Thank god the window opened or I would have gotten NO sleep, just from the smell. The furniture was in poor repair as well. No coffee maker in the room. Overall, this was a complete garbage hotel.
Bodde här 6 nätter i oktober 2023
Svar från Sam 25 okt. 2023
Dear Jamie,Thank you for taking the time to post review regarding your recent stay at our hotel.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding cleanliness, condition and smell on your recent visit. I have shared your feedback with housekeeping and maintenance departments to take care of the issues. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Jersey City.Kind regards,Hotel Manager

2/10 Väldigt dåligt

Nikhil

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotel smells bad
Hotel smells bad Not clean Expensive Not friendly employees Rooms smell bad Tried to cancel but they didn’t approve Breakfast not good
Bodde här 2 nätter i oktober 2023
Svar från Sam 25 okt. 2023
Dear Nikhil,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations especially regarding smell, cleanliness, value for price paid, staff performance, breakfast etc.; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager

4/10 Dåligt

Verifierad resenär

Affärsresenär
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
The room smelt like cigarettes, there was hair on the towels (not mine), the lighting was awful,
Bodde här 1 natt i oktober 2023
Svar från Sam 18 okt. 2023
Dear Sir/Madam,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to note that you did not like the room smell, cleanliness of towels, lighting condition etc. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager

2/10 Väldigt dåligt

ALBERTO

Affärsresenär, Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
the worst place on earth !!!
Bodde här 5 nätter i september 2023
Svar från Sam 11 okt. 2023
Dear Alberto,Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the hotel did not exceed your expectations. I will be sure to send this information to our housekeeping, maintenance departments and front desk. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.Sincerely,Hotel Manager

6/10 Okej

NERVIC

Bodde här 2 nätter i juli 2023
Svar från Sam 11 okt. 2023
Dear Nervic,Thank you for taking the time to post review regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information in terms of rating you provided regarding you stay, to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Hotel Manager

2/10 Väldigt dåligt

Cristell

Reste i grupp
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
One of the worst experiences I’ve had to stay in a hotel this low quality. Our room reeked of cigarette despite being non smoking. The sheets looked unwashed. The restroom had stains all over the toilet and shower. No trash bag out in place. The trash can was dirty. The walls looked like falling apart. Felt like a cheap motel if not worst.
Bodde här 2 nätter i oktober 2023
Svar från Sam 11 okt. 2023
Dear Cristell,Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the room did not exceed your expectations and was dirty, I will be sure to send this information to our housekeeping director. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.Sincerely,Hotel Manager

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Dirty and smelly. Booked a non smoking room but room has strong smoke smell
Bodde här 1 natt i oktober 2023
Svar från Sam 11 okt. 2023
Dear Sir/Madam,Thank you for taking the time to post review regarding your recent stay at our hotel.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding cleanliness, smell etc. on your recent visit. I have shared your feedback with housekeeping department to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Jersey City.Kind regards,Hotel Manager

2/10 Väldigt dåligt

Abel

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Sin comentarios
Bodde här 3 nätter i september 2023
Svar från Sam 27 sep. 2023
Dear Abel,Thank you for taking the time to post review regarding your recent stay at our hotel.Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with housekeeping/maintenance/front desk to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Jersey City.Kind regards,Manager

2/10 Väldigt dåligt

Sofia

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Not clean. Bad smell. The personal on front desk not friendly. Never coming back
Svar från Sam 27 sep. 2023
Dear Sofia,Thank you for taking the time to post review regarding your experience of stay at our hotel.I apologize for not meeting your expectations regarding cleanliness, smell, staff performance etc. on your recent visit. I have shared your feedback with housekeeping department and front desk to take care of these issues and prevent any future occurrences. I sincerely appreciate your time and feedback.Kind regards,Hotel Manager

2/10 Väldigt dåligt

greg

Reste i grupp
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i september 2023
Svar från Sam 20 sep. 2023
Dear Greg,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to note the rating you provided for your stay experience. Please rest assured that we are taking the appropriate measures to improve the same.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager

2/10 Väldigt dåligt

Alex Lup Wai

Reste i grupp
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The counter clerk gave us a key to a room that is already occupied
Bodde här 1 natt i september 2023
Svar från Sam 20 sep. 2023
Dear Alex,Thank you for taking the time to post review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Hotel Manager

6/10 Okej

Dave

Reste i grupp
Bodde här 3 nätter i september 2023
Svar från Sam 13 sep. 2023
Dear Dave,Thank you for taking the time to post review regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Hotel Manager

10/10 Fantastiskt

Tyrajah

Bodde här 3 nätter i augusti 2023

2/10 Väldigt dåligt

Jimmy

Gillade inte: Bekvämligheter
It’s smoking hotel you lie me I did not stay. Please give me refund. Jimmy Nguyen 2394042627
Bodde här 2 nätter i juli 2023
Svar från Sam 6 sep. 2023
Dear Jimmy,Thank you for taking the time to post review regarding your recent reservation at our hotel.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding non-smoking hotel. Please note that we, from the hotel never said that ours is a non-smoking hotel. Again, thank you for your time and valuable feedback. Kind regards,Hotel Manager

10/10 Fantastiskt

jose

Bodde här 1 natt i augusti 2023

4/10 Dåligt

Xuan-Thuy

Reste i grupp
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
cockroach found in the bathroom, no shampoing. Smell cigarette smoke
Bodde här 2 nätter i juli 2023
Svar från Sam 2 aug. 2023
Dear Xuan-Thuy,Thank you for taking the time to tell us about your stay experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you found cockroach in the bathroom, cigarette smoke smell, no shampoo etc. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager

2/10 Väldigt dåligt

Elizabeth

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I had cigarette burns holes on both beds, a hole in the wall and a dirty bathtub.
Bodde här 2 nätter i juli 2023
Svar från Sam 2 aug. 2023
Dear Elizabeth,Thank you for taking the time to post review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding condition of beds/wall, cleanliness of bathtub etc. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Hotel Manager

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Filthy and unsafe
Visible trash at check in, dark/ dirty stairwell to get to rooms, room carpets were heavily stained (even lamp shade was stained), bed mattresses in bad shape, air conditioner looked moldy and hallways/ room smelled of cigarettes and mildew. No refund offered. Could not stay there!
Bodde här 1 natt i juli 2023
Svar från Sam 2 aug. 2023
Dear Sir/Madam,Thank you for taking the time to post review regarding your recent stay at our hotel.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding cleanliness of stairwell, room carpet, lamp shade, air conditioner; condition of mattresses, smell in hallways/room, lighting on stairwell etc. on your recent visit. I have shared your feedback with housekeeping/maintenance departments to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Jersey City.Kind regards,Hotel Manager

2/10 Väldigt dåligt

Thaseem

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very very worst
Bodde här 1 natt i juli 2023
Svar från Sam 27 juli 2023
Dear Thaseem,Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the hotel stay did not exceed your expectations, I will be sure to send this information to our housekeeping/maintenance/front desk staff. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.Sincerely,Hotel Manager

2/10 Väldigt dåligt

Sean

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
If I can rate this place under a 0 i would, the staff is rudely unprofessional and I my room I was poked with a dirty syringe that was left behind and when I told management about it they told me to leave the hotel and that they didn't want me to stay or extend my stay. I recommend this hotel to be CLOSED
Bodde här 1 natt i juli 2023
Svar från Sam 27 juli 2023
Dear Sean,Thank you for taking the time to post review regarding your recent stay at our hotel.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding staff performance, housekeeping etc. on your recent visit. I have shared your feedback with front desk and housekeeping department to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Jersey City.Kind regards,Hotel Manager

2/10 Väldigt dåligt

Aron

Gillade: Personal och service
Gillade inte: Renlighet och rummets bekvämlighet
Stinks
I stank from smoke the hallways and the room
Bodde här 1 natt i juli 2023
Svar från Sam 27 juli 2023
Dear Aron,Thank you for taking the time to post review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding smoke smell . Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Hotel Manager

4/10 Dåligt

Ali

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i juli 2023
Svar från Sam 27 juli 2023
Dear Ali,Thank you for taking the time to tell us about your experience at our hotel by providing the rating. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager

10/10 Fantastiskt

jose

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juli 2023
Svar från Sam 27 juli 2023
Dear Jose,Thank you for taking the time to post a review of your stay. It's great to note that you enjoyed your overall stay and facilities and our accommodations fit your needs. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Hotel Manager

2/10 Väldigt dåligt

Abdul

Bodde här 2 nätter i juli 2023

2/10 Väldigt dåligt

JOSE

Bodde här 3 nätter i juli 2023
Svar från Sam 12 juli 2023
Dear Jose,Thank you for taking the time to post review regarding your recent stay at our hotel.I am saddened to note the rating you provided for your stay and apologize for any inconvenience. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Hotel Manager

2/10 Väldigt dåligt

Ben

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i juni 2023
Svar från Sam 5 juli 2023
Dear Ben,Thank you for taking the time to post review regarding your recent stay at our hotel.Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback in terms of rating you provided for your stay, with our housekeeping/maintenance/front desk to ensure to make improvements in service in the future. Again, thank you for your time and valuable feedback. Kind regards,Hotel Manager