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Recensioner av Pelicanstay at Newport

3.5 out of 5
Pelicanstay at Newport
Thomas Gangemi Dr and Washington Blvd, Jersey City, NJ

Recensioner

6,6
10 - Fantastiskt i betyg. 5 av 25 recensioner" "
8 - Bra i betyg. 9 av 25 recensioner" "
6 - Okej i betyg. 5 av 25 recensioner" "
4 - Dåligt i betyg. 1 av 25 recensioner" "
2 - Väldigt dåligt i betyg. 5 av 25 recensioner" "

6,8/10

Renlighet

6,4/10

Personal och service

2,0/10

Bekvämligheter

6,6/10

Boendets skick och faciliteter

Recensioner

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i oktober 2019
Svar från Angel S. 16 okt. 2019
Thank you for your feedback. We apologize if we are not able to meet your expectations during your stay. Feel free to communicate with us your the issues you had.

8/10 Bra

Hendrik, Groningen

Gillade: Renlighet, personal och service och rummets bekvämlighet
Fantastisch uitzicht
Prima verblijf op een mooie locatie in de buurt van metro en grote supermarkt. Het uitzicht op NYC is geweldig. Verder alles aanwezig: koelkast, magnetron, fornuis, kookgerei etc. 2 badkamer. We waren met 6 personen (4 kinderen van 18+) hetgeen goed is te doen qua slaapgelegenheid. Zwembad aanwezig op de 12e verdieping.
Bodde här 7 nätter i augusti 2019
Svar från Angel S. 4 okt. 2019
Thank you for sharing your feedback. It was a pleasure having you here with us. Looking forward to your return!

8/10 Bra

Tewodrose

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The service with Irish was more than spot on.
Bodde här 4 nätter i januari 2019

6/10 Okej

Verifierad resenär

Bodde här 4 nätter i januari 2019

6/10 Okej

Adrian

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
New Jersey apartment
Apartment in good area and great views. Has not been updated since it was build and needs to be updated. Already reported bot bedroom carpets stained and need replacing. I booked it pay on arrival with Hotels.com but was hounded by a company called Pelican for a deposit then hounded for the balance. I also had to fill in large forms online which I did but gave up when it didn't send twice. Had a contract to sign online as well which I did then had to fill it in again manually when I arrived. Also had a problem as my credit card for the deposit had lapsed and if I couldn't produce it on arrival couldn't stay!!! In the end they refunded it to my American debit card and then charged it out again on the same day!!! Ironically nobody asked to see it when we arrived. Hotels.com should check Pelican out as my contract was with Hotels.com not them. Adrian
Bodde här 4 nätter i oktober 2018
Svar från Angel S. 5 nov. 2018
Hello Adrian, thank you for your feedback. We apologize for any trouble we may have caused you, but upon investigating, our staff did the right thing to ask for your new credit card, charge it and refund the old and had you sign new set of forms. These are all part of our check in process. Again, we apologize for such inconvenience.As for your feedback about the suite; it's been discussed to the entire team and is currently taking actions. We thank you for bringing up this matter to us and we hope to welcome you back.

10/10 Fantastiskt

Natalie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very nice and clean
Very nice and clean, i recommended for a short stay in Jersey City
Bodde här 2 nätter i oktober 2018
Svar från Angel S. 23 okt. 2018
Thank you for your recent stay with us and your valued feedback. We are glad to hear that we have won you over as one of our many happy guests. We hope to welcome you back in the nearest future.

8/10 Bra

Kunal

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i augusti 2018
Svar från Penny A. 11 sep. 2018
Thank you for taking the time to write feedback about our apartment. I am grateful for your recommendation and I look forward welcoming you again

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2018
Svar från Angel S. 27 aug. 2018
It is Immensely rewarding to receive a 4 Star rating from you, We are fortunate to have a team of dedicated persons, truly focused on making sure our guests have a top notch experience who will appreciate your Rating. Looking forward to have you here again

6/10 Okej

Verifierad resenär

Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Personal och service och boendets skick och faciliteter
Property is in a great building and convenient to all. However, the actual apartment is not maintained well by staff and all communication with management company fall on deaf ears. Utensils and glassware were inadequate, a couch was broken and the two inflatable beds had holes. Reported all issues to management immediately and received a response that it would remedied but cavalry never arrived
Bodde här 5 nätter i juli 2018

10/10 Fantastiskt

Massimo

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Spettacolare vista
Appartamento straconsigliato. Entrando ti sembra di essere su di un aereo, finestre a tutta parete che danno sulla freedom tower. Albe e tramonti da fotografare, notti illuminate da sogno. Due camere con letto enorme, un soggiorno con divano letto. Cucina stra completato con frigo americano. TV con ogni sorta di canalizzazione compreso Netflix. Due bagni. Al dodicesimo piano c'è piscina, palestra, terrazza con barbecue e spazio bambini. La zona è moderna, pulita e ordinata. Ben servita dal treno path. Dovessi tornare a new York lo sceglierei senza alcun dubbio
Bodde här 4 nätter i juli 2018
Svar från Angel S 26 juli 2018
Grazie mille per il tuo feedback. Siamo lieti di sapere che hai avuto un meraviglioso soggiorno con noi e che tutto è stato di tuo gradimento. Per favore, rimani con noi una volta che i tuoi viaggi ti hanno riportato in questa meravigliosa città.

2/10 Väldigt dåligt

Verifierad resenär

Gillade: Renlighet
Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Thought I was booking a hotel
Nothing said it was an apt until booked. Deadbolt on door didn't work and lock over inside door broken off. Only knob's lock secured door. No black out curtains on the windows in bedrooms only blinds so wake up with sunrise early morning. Master Bathroom shower broken, no water, knob broken. Thankfully had very small additional shower 2nd bathroom. Lights by bed in masterbedroom had to plug in only lights, annoying by the bed-didn't have a switch on light fixture only outlet plugging into wall directly behind the end tables. Master bed very low to ground as if mattress just on frame seriously not normal height like pictures show. I was practically sleeping on the floor. Know the only light in living area also is plug in to outlet only no switch to easily turn on/off. Make sure you open dishwasher or an alarm will continue to beep, took me awhile to figure out it was the dishwasher beeping. Be familiar with Roku for the TV, there are no instructions for the 3 remotes and how to simply access live TV. It's a very nice two bedroom apartment with amazing skyline of NYC specifically the WTC. One bedroom mattress was soft the other was hard. I enjoyed the hard bed but couldn't sleep because of the sun awakening me with no black out blinds or curtains. Parking is $25 in garage but if use Valet next door at Doubletree then it's $10 to park valet. If self park pay attention to which tower you are parked as there are North and South towers for this apartment complex.
Bodde här 2 nätter i maj 2018

8/10 Bra

Joseph

Gillade: Renlighet, personal och service och rummets bekvämlighet
In and out of nyc
Great location
Svar från John 2 maj 2018
Hi Joseph, It’s great to hear that you were happy with the property’s location. Feedback is very valuable and we thank you for taking the time to review our property.

8/10 Bra

Yangluxi

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 6 nätter i mars 2018
Svar från John 21 mars 2018
Hi Yangluxi, We’re glad to receive receive a 4 out of 5 rating from you, we do our best to make our guests’ stays as pleasant as possible and it is always a encouraging to hear back from guests about their stay. We are very pleased to know that you had a comfortable stay with us and that everything was to your liking. Thanks again, we hope to see you soon

8/10 Bra

dwayne

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
LOCATION
Location to everything is amazing Took a little while to get things situated beforehand with the actual rental company. Overall great day for my visit
Bodde här 4 nätter i mars 2018
Svar från John 14 mars 2018
Hi Dwayne, I'm very grateful to learn that you were happy with the property's location and that everything is within reach. We value all guest feedback and appreciate you sharing the experience with us. We look forward to welcoming you back.

10/10 Fantastiskt

Casey , Cleveland

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent. Beats double tree next door
We stayed at Double tree next door few years ago. This time we traveled with another couple. This option with 2 bedrooms exceeded our expectations. The room has basic amenities, but a fabulous view, easy access into the city via Path train, and excellent price. Would definitely recommend and will use again ourselves.
Bodde här 4 nätter i december 2017
Svar från Angel S 23 dec. 2017
Thank you very much indeed for your feedback. We’re glad to learn that you had a wonderful stay with us and that everything was to your liking.Please stay with us again once your travels bring you back to this wonderful city.

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Stay away, It is some scam
I booked it on Expedia, It was confirmed more than a week in advance. Night before boarding flight to NYC I called them to check how to collect the keys as there is no reception. The call goes to California and they have no clue about address. Since I know the address I knew it was Monaco suites. They told me there is no booking in my name. I had to call 3 times to convince that I have a booking but then they started saying there is a problem with my credit card. Note I have been booking rooms with Expedia for 4 yrs (close to 20 trips) with the same card. I called Expedia for help which took another 3 calls, finally they said this property is not willing to accept your reservation. I spent more than 2 hours on phone, all on a roaming line from South Africa. The staff on call does not know any thing about quality of service. Here is my guess: the property is listed in multiple sites and they decline each reservation in favor of the highest price. Please stay away form
Bodde här 5 nätter i oktober 2017
Svar från John 9 nov. 2017
Hi Anonymous, Thank you for taking the time to share your experience. First of all we would like to apologize for the inconvenience and that your overall experience was not exceptional. Your feedback is very important to us as it is the starting point we use to act on improvements. We hope you will choose to stay with us in the future, where we will strive to restore your faith in us.

8/10 Bra

Ricardo

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i oktober 2017
Svar från Rhina Kelley 20 okt. 2017
Hi Ricardo, It is Immensely rewarding to receive a 4 Star rating from you, We are fortunate to have a team of dedicated persons, truly focused on making sure our guests have a top notch experience, who will appreciate your Rating. Looking forward to have you here again Best, John

6/10 Okej

Verifierad resenär

Gillade inte: Renlighet och personal och service
Svar från Rhina Kelley 19 sep. 2017
Hi Verified Traveller, We are very happy to know we have been successful on complying our goal of making you feel really welcome during your stay. We are fortunate to have a team of dedicated people, truly focused on making sure our guests have top notch experience, who will appreciate your Rating. Looking forward to have you here again. Best, John

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bad communication and terrible service
Never book this accommodation through an agent. agent tells you and re-assures you it is confirmed and we received an email mid-night the night before arrival telling us that the room was cancelled! unacceptable for a family travelling.
Svar från Rhina Kelley 4 juni 2017
Dear Valued Guest, I am sorry to learn that you did not have a pleasant stay with us. I will certainly share your feedback with the team so that we can learn from this experience. Sincerely, Duane Paul

10/10 Fantastiskt

christopher

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great location
Great location, minutes from Liberty state park, just a block away from local mall and many shops. Two blocks from path that takes you right into NYC. I would stay here again and recommend it to anyone going to this area to stay.
Svar från Rhina Kelley 4 juni 2017
Dear Christopher, Thank you for your feedback which I was delighted to receive. I am so pleased to hear you had such an enjoyable stay with us and how much you liked one of our rooms. Our location is ideal for getting around in the city, but the best part of the property is the staff, thank you for recognizing their efforts. Sincerely, Duane Paul

4/10 Dåligt

sun, m

Gillade inte: Boendets skick och faciliteter
Needs extra care
The apartment is clean, but the bed sheets and other details are cheap quality. A few of the lamps were not working, and some had old bulbs. The TV doesn't have cable, only Netflix.
Svar från Duane Paul 4 juni 2017
Dear Valued Guest, Thank you for your feedback. I was so sorry to learn that you were unhappy with your recent stay and I would like to take this opportunity of offering you my personal apologies. I have noted your comments about the general maintenance of the rooms and I will address them with my executive team Sincerely,

8/10 Bra

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Svar från Rhina Kelley 21 mars 2017
Hi! It is immensely rewarding to see a 4 out of 5 star rating for us. An above average rating serves as a great motivator to our team. We strive to provide our guests with memorable experiences in the hope that they will return time and time again. I am very happy to learn that this is exactly what you intend to do and look forward to welcoming you back. Best, John

6/10 Okej

Verifierad resenär

Gillade: Boendets skick och faciliteter
Very nice ultra modern apartment complex. The apartment was well designed, but could use a little TLC with repairs and furnishing.
Svar från General Manager 6 feb. 2017
We 're glad to learn that you enI am delighted to read that you enjoyed your stay with us and look forward to welcoming you back . Best, John

2/10 Väldigt dåligt

Victor, Miami

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Unorganized or Scammed
The whole trip started with 11PM no keys and no room representative available on site. Then after 2 waiting hours we found out that the room was taken by another customer and that another room in another building would be giving to me that night and that the couple that by mistake was in my room was obligated to leave. The second apartment was far from town and far from the train station (one of the reasons I picked up the first one). The second day the couple wasn't remove from my room but they promised that the third day I would be able to take my room. The third day I received a message that the room that I would get that day was trashed by the occupants and that I had to stay on the one they gave me. At the end no spoken word from the management and I had to stay in a lesser room.
Svar från Duane Paul 21 dec. 2016
Dear Victor, I am pleased to learn that our associates looked after you however I am sorry that you did not find the property to be of the quality you expected. I do hope to we will have the opportunity to welcome you back in the future.

10/10 Fantastiskt

Ann

Gillade: Rummets bekvämlighet
great links to New York
We had a great stay. Even tho the fire alarm was bleeping the hole time. Some one came out are first night and said they will be round in the morning to sort it and never did.
Svar från General Manager 22 dec. 2016
Dear Valued Guest, Thank you for your wonderful review. We do our best to make our guests’ stays as pleasant as possible and it is always a encouraging to hear back from guests about their stay. We are very pleased to see that you had a comfortable stay with us and that everything was to your liking. Thanks again, we hope to see you soon again! Sincerely, Duane Paul