We sincerely apologize for the inconvenience caused by the noise outside your room and the delays with the Shabbat elevators. We've noted your concerns regarding the buffet quality and are actively working to improve. Please allow us another opportunity to exceed your expectations on your next visit.

Thank you for the glowing review! We're delighted you found our hotel to be a great value with a comfortable bed, nice bathroom, and helpful staff. Your recommendation means the world to us. We look forward to welcoming you back soon!Kindly regards,Shai

Dear NeliWe are happy to hear that you're enjoy your stay.We will be happy to see you again.Kindly regards,Shai

Dear Kellita Thanks for your great review.We will be happy to host you again.Kindly regards,Shai

Dear Simon,We appreciate the wonderful review!Hoping to see you again soon,Cassia Jerusalem team

Dear Simon, Thank you very much for the review. Glad you had a fantastic stay :)Regards, Ariel and Cassia Jerusalem team

Dear Marina,Thank you for your wonderful review!We're delighted you had a great experience with our exceptional staff, enjoyed our location and panoramic-view hot tub. We've noted your feedback about the pool temperature and will address it.We look forward to hosting you again on your next visit.Best regards,Ariel and Cassia Jerusalem Team

Dear Gal,First and foremost, we want to express our appreciation for your feedback. We are truly sorry for the inconveniences you faced during your stay with us. Your comfort and satisfaction are of utmost importance to us, and we take your comments seriously. We want to assure you that we have already fully refunded your stay before your review was posted. We deeply regret the challenges you experienced and have taken immediate action to address the issues mentioned. We hope to have the opportunity to welcome you back in the future, providing you with the exceptional stay you deserve.Warm regards,Ariel, Quality Control Manager at Cassia Jerusalem

Dear Josiane,Thank you for sharing your feedback with us. We value your input and would greatly appreciate any suggestions you may have on how we can improve your experience.Warm regards,Ariel, Cassia Jerusalem

Dear Aaron,Thanks for taking the time to give us the highest rating!We are very glad to hear that you had a pleasant stay and we hope to welcome you again for another great vacation.Best regards,Ariel and Cassia Jerusalem team

Dear Allen,We sincerely appreciate you taking the time to share your feedback with us. We're delighted to hear that you had a great time during your stay, and we genuinely look forward to welcoming you back to Jerusalem in the future.Warm regards,Ariel and Cassia Jerusalem Team

Dear Shimon,Thank you for the wonderful review.We are grateful that you chose to stay with us and hope to host you again soon.Kind regards,Cassia Jerusalem team

Dear Simon,Thank you for your kind review.We are thrilled you enjoyed your stay and hope to see you on your next visit to the city.Best regards,Ariel and Cassia Jerusalem team

Dear Robert,Thanks for the amazing feedback and for choosing us for your stay!Greetings from Jerusalem,Ariel and Cassia Jerusalem team

Dear Hansjoerg,Thank you for the positive review.We're glad you enjoyed your time with us and hope to welcome you again soon.Best regards,Cassia Jerusalem team

Dear Rachel,Thank you for your feedback. We're thrilled you enjoyed your time with us and found the hotel and your room comfortable and beautiful. We look forward to welcoming you back.Best regards,Cassia Jerusalem Team

Dear Fanjaniaina, Thank you for sharing your positive experience with us. We're glad to hear you enjoyed your time at Cassia Jerusalem. We look forward to your next visit!Best regards,Ariel and Cassia Jerusalem team

Dear Fabio,Thank you very much for the great 10/10 rating!We're delighted to hear you had an amazing time with us and look forward to host you again.Kind regards,Cassia Jerusalem team

Dear Sophie,Thank you for your feedback! We're glad you had a great stay. Please feel free to share any further comments. Hope to see you soon.Ariel and Cassia Jerusalem Team

Hello Josef,Thank you very much for your feedback.Regarding the tax, tourists are exempt from paying taxes, but since you showed us a local ID, by law, you were required to add VAT.Regarding the exchange rate, I am writing this message after doing a very thorough investigation with Expedia's team. You paid for your reservation when you made it through Expedia and not at the hotel. I was told by Expedia to ask you to please contact their customer service to figure out exactly why you were charged that amount. We want to provide you with the highest possible service, so if you encounter any issues in the process, please contact us, and we will be happy to help you.Thanks, and I am happy to hear that your stay was pleasant.Best regards,Ariel, Cassia Jerusalem

Dear Samuel,Thank you for your review. As the one who personally handled your case and discussed it with you in the hotel, we both acknowledged that the pool temporary closure was mentioned on the Expedia listing when you made the booking. Despite this, we went above and beyond to accommodate your situation by offering a flexible cancellation policy and a 100% refund at any of the days. We also invited you to stay in the room while you take the decision, without any pressure. We understand your frustration, but we hope you can appreciate our efforts. I'm pleased to inform you that our pool is now open, and we would love the opportunity to make things right for you on your next visit.Sincerely,Cassia Jerusalem Team

Dear Guest,Thank you for taking the time to provide us with your valuable feedback. We apologize for any inconvenience caused by the closure of our pool due to unforeseen repairs. While the closure was publicly announced on all websites, we understand the frustration that arose from the lack of prior communication, leading to your early departure and the need to find an alternative hotel with a pool for your children. We regret any oversight in addressing your complaint at the front desk and appreciate your understanding as we diligently worked to rectify the situation. Please accept our sincerest apologies, and we hope to have the opportunity to provide you with a more enjoyable stay in the future, with our pool, with panoramic view, which is regularly open.Best regards,Ariel, Cassia Jerusalem

Dear Ezra,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience caused by the unexpected closure of our pool. Unfortunately, it was a force majeure event that required immediate fixing. Although we tried to inform all our guests, we deeply regret that we missed contacting you in time. Please rest assured that our pool is regularly open for our guests to enjoy.Regarding the issues with the air conditioner and shower in your room, we took your comments seriously and immediately inspected both upon seeing your review. However, during our thorough checks at different times the following day, we found them to be in proper working order. We would greatly appreciate it if you could kindly reach out to us with more details about your experience, as we strive to understand and address any concerns promptly.Once again, we apologize for any inconvenience caused and kindly request you to contact us, as we would like to discuss this matter further and explore how we can make things right. It would be our pleasure to host you again, providing a much-improved experience where you can enjoy our pool with its stunning city view. Thank you for your understanding.Warm regards,Ariel, Cassia Jerusalem

Dear Yevgenia,Thank you for your review! We're delighted you had a great stay and would appreciate any feedback to make it even better. We look forward to your next visit!Kind regards,Ariel, Cassia Jerusalem

Dear Debora,Thank you for your wonderful review! We're grateful to hear that your stay was smooth, you enjoyed our cleanliness, and found our hotel easily accessible. We're excited to have you as our guest again in the future!With warm regards,Ariel, Cassia Jerusalem

Dear Darren,Thank you for your valuable review! Your feedback is truly appreciated. We are delighted that you enjoyed our convenient location, comfortable rooms, and exceptional service provided by our staff. We will make sure to pass on your positive feedback to our team. Thank you for choosing us, and we look forward to welcoming you back on your next visit.Best regards,Ariel, Cassia Jerusalem

Dear Lynn,Thank you for your wonderful rating and for taking the time to leave us a review. We greatly appreciate your feedback and are delighted that you had a great experience with us. We hope to welcome you back soon.Kind rewards,Ariel, Cassia Jerusalem

Dear David,Thank you so much for your incredible 5-star review! We are thrilled to hear that you had a fantastic stay with us. It brings us immense joy to know that we were able to exceed your expectations. Looking forward to have the opportunity to host you again in the near future.Warm regards,Ariel, Cassia Jerusalem

Dear Allen We thank you for your feedback and are pleased to read that you had an enjoyable experience at the Cassia Jerusalem . We hope to welcome you soon again.

Dear MilanaWe thank you for your lovely feedback and are delighted to read that you enjoyed at best your stay with us. We look forward to welcoming you soon again to the Cassia Jerusalem. Sincerely

Dear MilanaWe thank you for your lovely feedback and are delighted to read that you enjoyed at best your stay with us. We look forward to welcoming you soon again to the Cassia Jerusalem. Sincerely

Dear William Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback.Debbie

Dear JohnThanks for staying with us. We work hard to make our guests happy and appreciate your feedbackDebbie

Dear, We thank you for your lovely feedback and are delighted to read that you enjoyed at best your stay with us. We look forward to welcoming you soon again to the King Solomon Hotel Jerusalem. SincerelyDebbie

Dear,We thank you for your lovely feedback and are delighted to read that you enjoyed at best your stay with us. We look forward to welcoming you soon again to the King Solomon Hotel Jerusalem. SincerelyDebbie

Dear Yisachar, We thank you for your lovely feedback and are delighted to read that you enjoyed at best your stay with us. We look forward to welcoming you soon again to the Cassia Jerusalem (former King Solomon Hotel)Jerusalem. SincerelyDebbie

Dear Michael, We thank you for your lovely feedback and are delighted to read that you enjoyed at best your stay with us. We look forward to welcoming you soon again to the Cassia ( former King Solomon Hotel Jerusalem). SincerelyDebbie

Dear, Thank you for your feedback, we are happy to read thant you enjoyed your stay at the Cassia (former King Solomon hotel) Debbie

Dear MinaWe thank you for your feedback and have duly noted your constructive comments. Sincerely, Debbie

Dear Arthur We thank you for your feedback and are glad you enjoyed your stay at the King Solomon Hotel Jerusalem and look forward to welcoming you again soon.Debbie

Dear Alberto We thank you for your feedback and are glad you enjoyed your stay at the King Solomon Hotel Jerusalem and look forward to welcoming you again soon.Debbie

Dear Milka We thank you for your lovely feedback and are delighted to read that you enjoyed at best your stay with us. We look forward to welcoming you soon again to the King Solomon Hotel Jerusalem. SincerelyDebbie

Dear JonathanThanks for staying with us. We work hard to make our guests happy and appreciate your feedbackDebbie

Dear EliottWe thank you for your lovely feedback and are delighted to read that you enjoyed at best your stay with us. We look forward to welcoming you soon again to the King Solomon Hotel Jerusalem. SincerelyDebbie Raviv

Dear Jack Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Debbie Raviv

Dear guest ,Thank you for your review ,it is important to us in order to improve our service.i am sorry that your stay did not meet your expectations , I know that we have , at least , 1 shabbat elevator working on each weekend.usually ,the check in takes 2-3 minute ,i apologise if it took longer ,sometimes technical issues accureif you give us a second chance, i am confident that .your experience will be positive one.Kind regards, Avi-front desk manager

Dear,Following your feedback, we regret your stay did not reach your expectationsIn regards to the lunch, the hotel is serving lunch every Saturday and we get very good comments about the food.The hotel offer you 20% as we know that there is a big buffet for lunch.Thank youDebbie

Dear JeremyWe thank you for your lovely feedback and are delighted to read that you enjoyed at best your stay with us. We look forward to welcoming you soon again to the King Solomon Hotel Jerusalem. SincerelyDebbie