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Recensioner av Ascot Boutique Hotel

4 out of 5
Ascot Boutique Hotel
59 Grant Avenue, Norwood, Gauteng, Johannesburg, Gauteng

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 66 av 172 recensioner" "
8 - Bra i betyg. 74 av 172 recensioner" "
6 - Okej i betyg. 24 av 172 recensioner" "
4 - Dåligt i betyg. 4 av 172 recensioner" "
2 - Väldigt dåligt i betyg. 4 av 172 recensioner" "

9,0/10

Renlighet

9,0/10

Personal och service

8,4/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Mikael

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i mars 2018
Svar från Nicky 19 mars 2018
Thank you for reviewing our hotel Hope to see you again at our hotel soon

8/10 Bra

Oscar, Stockholm

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Fräscht hotell!
Jag och min polare hade tre bra nätter på hotellet och är överlag riktigt nöjda. Rummen var mer än vad vi hade hoppats på med tanke på vad vi betalade då det kändes fräscht och personalen var trevlig också.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

8/10 Bra

Daniel, Stockholm

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Trevlig personal!
Trevlig och hjälpsam personal. Helt ok mat.

10/10 Fantastiskt

Hangwi

Bodde här 1 natt i december 2023

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023

6/10 Okej

Afeez

Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Reception staff need improvement
Aircondition wasn’t functioning, loadshedding was also a problem and the hotel doesn’t provide alternative for the guests during these times. The guest is left on his own to remain in the dark rather than turning on a generator to keep their guest comfortable. Basically, friendly are most of the staffs, from the cleaning staff to the bar‘s. The reception staff need improvement on their customer service. However, a tall guy in the reception was very friendly and attended to my needs and as him do the same from guest that came from America but the ladies couldn’t be bordered. The ladies are just their for their wages and not to assist the guest. The park attendant, was a pain inbrünstigere ass! Always wanting money after getting you a space to park and I don’t know if the hotel is aware. The night wasn’t always quiet as you hear the noises of people ( definitely not guest) around midnight which disturb my sleep. The area was very okay and accessible to many local stores and shopping mall-Norwood shopping mall.
Bodde här 20 nätter i oktober 2022

10/10 Fantastiskt

Jacqualine

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juni 2021

8/10 Bra

RM

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Pleasant
Clean and neat. Friendly staff.
Bodde här 1 natt i maj 2021
Svar från Ascot Team 8 maj 2021
Thank you for your feedback. We hope to host you again.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Service from Michelle and Siyabonga was excellent! Would stay again.
Bodde här 1 natt i april 2021
Svar från Ascot Team 11 apr. 2021
We are glad you enjoyed your stay with us. Hope to see you again.

2/10 Väldigt dåligt

Baheeyah

Bodde här 1 natt i mars 2020

2/10 Väldigt dåligt

Adriano De Araújo Cravo r

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2020
Svar från The Manager 2 mars 2020
Thank you for your review on our hotel. We apologise that you did not enjoy your stay with us.

8/10 Bra

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff was ever ready to please. Close to many restaurants around the hotel. Hot water took a while to come on.
Bodde här 4 nätter i januari 2020
Svar från Nicky 3 feb. 2020
Thank you for your review on our hotel. We apologise that the water took some time to heat up. Thank you

8/10 Bra

Verifierad resenär

Reste i grupp, Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It's in a nice location, lots of restaurants to choose from, all within walking distance. It was very easy to get an Uber ride from the hotel, pleasant staff.
Bodde här 4 nätter i januari 2020
Svar från manager 30 jan. 2020
Thank you for your wonderful review on our hotel. We are so pleased you enjoyed your stay with us The Ascot Hotel

6/10 Okej

Verifierad resenär

Reste i grupp
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Hotel liegt an Haupstraße, daher sehr laut. Ausstattung alt und nicht aufeinander abgestimmt. Service Freundlich, Zuvorkommend und Hilfsbereit.
Bodde här 2 nätter i november 2019

10/10 Fantastiskt

Martha

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 5 nätter i november 2019
Svar från Ascot Manager 10 nov. 2019
Thank you

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
As instalações são amplas, com tudo funcionando muito bem. O pessoal do hotel é muito atencioso.
Bodde här 3 nätter i oktober 2019

8/10 Bra

David

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 7 nätter i september 2019
Svar från Manager 23 sep. 2019
Thank you for taking the time to review our hotel.

4/10 Dåligt

Armando

Reste med familjen
Gillade inte: Personal och service
Bodde här 1 natt i september 2019
Svar från Manager 20 sep. 2019
Thank you for rating our hotel We apologise if it did not meet your expectations

8/10 Bra

Nokuzol

Gillade: Personal och service
Good
It was only for a night which I enjoyed. In terms of service it's not. Rooms large enough and relaxing. Enjoyed the choice of the shower or bath. A little tlc needed thou just to give it a cleaner look.
Bodde här 1 natt i augusti 2019
Svar från Manager 30 aug. 2019
Thank you for your review on our hotel. We are actually in the process of a minor renovation - which includes painting interior and exterior of building and some minor upgrades to the guest rooms - we hope to welcome you back again in the future The Ascot Team

8/10 Bra

Israel

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2019
Svar från The Manager 26 aug. 2019
Thank you for your rating

2/10 Väldigt dåligt

RICARDO

Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Personal och service och boendets skick och faciliteter
Very bad location, the internet does not work and did not solve the problem. Cost too high for hotel standard, ie cannot be considered four star.
Bodde här 1 natt i augusti 2019
Svar från The Ascot Team 16 aug. 2019
Dear Sir We apologise that you felt your experience was not up to your standard however we are very much a 4 star hotel and our rates are more than justified in that regard. If our wi-fi was not working properly, which we were unaware of, our front office staff would have gladly assisted you. However we will take it all on the chin as we take all of our guest comments extremely seriously. Thank you The Ascot Team

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good value for the money. It is a contemporary resort. It has friendly service and a nice little restaurant on the premises. What I cared least for was the neighborhood and noise.
Bodde här 3 nätter i juli 2019
Svar från Manager 1 aug. 2019
Thank you for your review on our hotel We really appreciate your kind words on our service and restaurant. We also apologise for the inconvenience caused by the noise from the outside Thank you The Ascot Team

10/10 Fantastiskt

shalimar

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i juli 2019
Svar från Manager 28 juli 2019
thank you for your review

8/10 Bra

Sarel

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The Room was clean and neat. . however there was no water in the room. When we request water it was closed. The shower drain is blocked. I forgot to mention it to the personnel. They need to give it attention. The parking area in the basin was really scary. I wont recommend that to anybody. The personnel was fantastic. both when we checked in and when we checked out the following morning. The breakfast was really delicious. overall we enjoyed the stay.
Bodde här 1 natt i juli 2019
Svar från The Manager 26 juli 2019
Thank you for your review, Because service is of utmost importance to us, we take all guest reviews to heart. Thank you again, The Ascot Team

8/10 Bra

JOSÉ LUIS

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Aceitável
Bodde här 2 nätter i juli 2019
Svar från The Manager 26 juli 2019
Thank you for your review, We are delighted you enjoyed your stay. The Ascot Team

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Wonderful service. Great for the price! Breakfast is also good
Bodde här 3 nätter i juli 2019
Svar från The Manager 26 juli 2019
Thank you for your review, The Ascot staff takes great pride in the service we deliver. We are delighted that you enjoyed your stay. The Ascot Team

6/10 Okej

Anil

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good
The main problem I faced was no dedicated parking for residents. The underground parking not conducive for large SUV
Bodde här 2 nätter i juli 2019
Svar från Manager 21 juli 2019
Thank you for your review. Our parking garage is very small and does not suit larger cars at all - parking outside the hotel is actually safe for all cars as we do have security and CCTV coverage Thank you The Ascot Team

8/10 Bra

William

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 3 nätter i juni 2019
Svar från The Manager 9 juli 2019
Thank you for rating our hotel

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Stop over
Our stay at Ascot, was comfortable. We had the standard rooms off the main entrance which were initially noisy due to the close proximity to local restaurants, this soon quitened as the night progressed. Breakfast was lovely and the staff most helpful. We found the hotel to be good value for money.
Bodde här 1 natt i april 2019
Svar från Nicky 24 apr. 2019
Thank you for your review of our hotel We are so pleased that you enjoyed your stay and the service you received Thanks The Ascot Team

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i april 2019
Svar från Nicky 24 apr. 2019
Thank you

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lovely experience at the quirky ascot hotel. Hotel staff was accommodating & the room was clean!
Bodde här 1 natt i januari 2019
Svar från The Manager 13 feb. 2019
thank you for taking the time to review our hotel we are so pleased you enjoyed your experience with us and hope to welcome you again soon

8/10 Bra

Mary, Florida

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice, clean hotel in a safe neighborhood with many restaurants. Good breakfast and very pleasant staff. On check-in, they requested my credit card and then immediately charged me for 2 nights. I had to point out that I had already paid in full through Expedia.They immediately credited my Visa but just beware...
Bodde här 2 nätter i november 2018
Svar från Nicky 14 dec. 2018
Thank you for your review - we are so pleased that you enjoyed your stay with us There is no need to beware - it was an error on front office part and we was simply human error - there is no need to beware The Ascot Team

8/10 Bra

Verifierad resenär

Good location, great breakfast & comfortable stay
Bodde här 1 natt i juli 2018
Svar från Ascot Team 12 sep. 2018
Thank you for reviewing our hotel We are so pleased you enjoyed your time with us

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2018
Svar från manager 13 aug. 2018
Thank you for rating our hotel The Ascot Team

10/10 Fantastiskt

Amy R

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very nice hotel
Nice hotel, very comfortable room, enjoyed the balcony, super-helpful staff. Good breakfast.
Bodde här 2 nätter i augusti 2018
Svar från Manager 13 aug. 2018
Thank you for reviewing our hotel We are so pleased that you enjoyed your stay with us and we hope to welcome you back soon The Ascot Team

10/10 Fantastiskt

Jason, Iowa

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
We had a fantastic 6 night stay. There are a few options for breakfast and the service is always friendly and welcoming (great cappuccino!). Be sure to close out your evening at the bar where we had great conversations and enjoyed live music (as well as generous pours on the G&T). The hotel is on Grant Street and surrounded by a number of restaurants, shops, and close to a grocery and pharmacy. Head over to The Factory and the Fireside Bistro for upscale, but affordable, meals. You are a short walk from the satyagraha museum and an Uber ride gets you to museums, breweries, and more in only 15 minutes. You cannot go wrong by staying here. I will be back in Joburg a few times over the next few years for work and will not stay anywhere else.
Bodde här 6 nätter i juli 2018
Svar från Manager 1 aug. 2018
Thank you for your review on our hotel. It makes us so happy to read remarks like this as it shows that our hard work is recognised. We look forward to welcoming you again to our hotel in the near future and pouring you another gin xxx The Ascot Team

8/10 Bra

Hilton, Toronto

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i juli 2018
Svar från Manager 1 aug. 2018
Thank you for rating our hotel We look forward to welcoming you again soon

10/10 Fantastiskt

Sandra, Santiago, Chile

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent staff, friendly and helpful. Also location!
Bodde här 2 nätter i juli 2018
Svar från Manager 25 juli 2018
Thank you for taking the time to review our hotel. We are so pleased that you found our staff helpful and friendly - we pride ourselves on service excellence We hope to welcome you back again The Ascot Team

10/10 Fantastiskt

Hillary

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice clean room, had a nice driver named Raymond, breakfast came with the room and it was good. There is a mainstreet nearby that had many other restaurants, we went to the Ethiopian restaurant next door.
Bodde här 1 natt i maj 2018
Svar från The Manager 14 juni 2018
Thank you for your review, The area is filled with awesome restaurants and shop - along the main streets

10/10 Fantastiskt

Belen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i maj 2018
Svar från The Manager 14 juni 2018
thank you for your review The Ascot Team

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Ótimo café da manhã
Ótimo custo beneficio e bem localizado. Equipe muito simpática e solícita!
Bodde här 1 natt i juni 2018
Svar från Manager 13 juni 2018
Obrigado pela sua análise no nosso hotel. Estamos tão satisfeitos que você tenha gostado da sua estadia conosco Por favor, volte e visite The Ascot Team

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Easily one of the nicest hotels, I’ve used.
Bodde här 1 natt i juni 2018
Svar från The Manager 7 juni 2018
Wow what a fantastic review Thank you so much - its always wonderful when guests appreciate our hard work

8/10 Bra

Marc

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
business trip
Hotel was very comfortable and very clean. Two things that are important to me is whether the beds are comfortable and the shower is great! The bed had clean white linen and was very comfortable. The shower was great except the first night there was no hot water as there was a problem with the geyser which was handled very well by the very friendly staff, Andre was very friendly and went out of his way to help.
Svar från Ascot Team 24 apr. 2018
Thank you for your lovely review. We apologise for the lack of hot water on the first night as mentioned in your comments - as it may the area water was switched off and then it did something to the settings on our tanks which we quickly rectified. We always go out of our way to offer great service to every one of our guests and we are so pleased that did not go unnoticed. The Ascot Team

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great service
Bodde här 1 natt i mars 2018
Svar från Nicky 15 mars 2018
thank you for taking the time to review our hotel We are so glad the service was accommodating All the best The Ascot Team

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i mars 2018
Svar från Nicky 15 mars 2018
Thank you for taking the time to review our hotel All the best The Ascot Team

10/10 Fantastiskt

Lizzie, London

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
It was a great stay with no problems.
Good hotel, staff very helpful. Breakfast very tasty & ample. In a lively area with character. Would recommend it to anyone.
Bodde här 1 natt i februari 2018
Svar från Nicky 26 feb. 2018
Thank you for your review. We do have an underground parking area - however because the hotel was built in the 50's it is very narrow and sometimes quite difficult to navigate your way out of the parking. thank you again and we hope to see you soon

8/10 Bra

FATHIMA

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2018
Svar från Nicky 26 feb. 2018
thank you for reviewing our hotel