Good Afternoon KevinThank you for being our guest and for the wonderful review of the hotel and its staff. We are so pleased to hear that the team WOW'd you during your stay and look forward to welcoming you back. We would like to wish you and your family a Joyous Festive Season and a Happy Successful 2024.Kind Regards

Good Afternoon RobertThank you for being our guest and for the review of the hotel and its staff. We are so pleased to hear that we generally met all your expectations during your stay and look forward to welcoming you back. We would like to wish you and your family a Joyous Festive Season and a Happy Successful 2024.Kind Regards

Good Morning GerhardMany thanks for recently being our guest. We are so pleased to see that you had a great stay and that the team WOW'd you while you were our guest.Wishing you a great week ahead and look forward to welcoming you back.Kind Regards

Good Morning CandiceMany thanks for recently being our guest. We are so pleased to see that you had a great stay and that the team WOW'd you while you were our guest.Wishing you a great week ahead and look forward to welcoming you back.Kind Regards

Good Day BonakaneThank you for recently being our guest. We see that we could have done better to ensure you were 100% happy with your stay. Do let us know if you have any special request you would like us to add to your profile for future use. We look forward to welcoming you back.Wishing you a great week ahead.Kind regards

Good Morning PaulThank you for recently being our guest. We are so pleased to hear that the team WOW'd you during your stay and look forward to welcoming you back.Have a great week ahead.Kind Regards

Good Morning MorakiThank you for being our guest - we are super pleased that you had a great stay with us. Wishing you a fantastic week ahead,Kind regards

Good Afternoon ZolaniThank you for being our guest recently. We are so pleased to see that our team met all your expectations and WOW'd you during your stay. Wishing you a great week ahead and look forward to welcoming you back soon.Kind regards

Good AfternoonThank you for being our guest. We are so pleased to hear that the team WOW'd you during your stay and look forward to welcoming you back.Wishing you a great day ahead.Kind Regards

Good Morning AndrewThank you for recently being our guest. We are so sorry to hear that you didn't have a great stay. We see that you have not given us any reasons for the poor score you have given us. If we could ask that you pass these on, so that we may improve on these areas. We always value this feedback as it allows us to deliver on our Service Commitments.We look forward to hearing from you and wish you a great day ahead.Kind regardsBrendan

Good AfternoonThank you for recently being our guest. We are so pleased to hear that the team WOW'd you during your stay.Wishing you a great day and look forward to welcoming you back soon.Kind regards

Good Morning DouglasThank you for recently being our guest and for taking a moment of your time to review the hotel. We are so happy to hear that the team WOW'd you during your stay. We look forward to welcoming you back and wish you a great week ahead.Kind regards

Good Morning.Thank you for recently being our guest and for taking a moment of your time to review the hotel. We are pleased to see that you had a good stay with us and look forward to welcoming you back soon.Wishing you a great week ahead.Kind RegardsBrendan

Good Morning MariellaThank you for recently being our guest. We are so pleased that you had a great stay with us and look forward to welcoming you back when next in the area. Wishing you a great week ahead.Kind regards

Good Afternoon WilliamThank you for allowing us to make this your Sanctuary Away from Home. We are so pleased to hear that the team have once again delivered on WOW'ing you.Wishing you a great week ahead,Kind regards

Good Afternoon MuratThank you for recently being our guest. We are pleased to hear that you generally had a good stay with us. We look forward to welcoming you back when next in the area.Wishing you a great week ahead.Kind regards

Good Morning WilliamThank you again for the wonderful review. Our apologies for the recent technical issues we have been experiencing - our IT Department is working hard to get all these resolved. Would like to wish you a great week ahead.Kind Regards

Good Morning WilliamThank you for the review. We are super pleased to see that our WOW'd you for this stay. We look forward to welcoming you back to you sanctuary away from home.Wishing you a great weekend ahead.Kind Regards

Good Morning WilliamOnce again thank you for being our guest. We are so happy to hear that the team has WOW'd you during your stay. Wishing you a great day ahead and look forward to welcoming you back soon.Kind Regards

Good Morning AbigailThank you for recently being our guest. We are ecstatic to hear that the team WOW'd you during your stay and made you feel right at home and welcome in South Africa.We look forward to welcoming you back - hopefully soon and would like to wish you a great week ahead.Kind Regards

Good Afternoon SyyedaThank you for recently staying with us and for taking a moment to complete the review. We are ecstatic to hear that the team WOW'd you during your stay. We look forward to welcoming you back soon.Kind Regards

Good MorningThank you for recently being our guest and for taking a moment to review the hotel. Do let us know if you have any special requests and we will try to make it happen for your next stay. We look forward to welcoming you back.Wishing you a Happy New Year and a successful 2023.Kind Regards

Good MorningThank you for being our guest and for taking a moment of your time to review the hotel and its staff. We are ecstatic to hear the team WOW'd you during your stay and look forward to welcoming you back.Wishing you and your family a Joyous Festive Season and a Happy New Year.Kind Regards

Good Morning ReneThank you for being our guest and for rating the hotel so highly. We are so pleased to see that you had a great stay with us and look forward to welcoming you back soon.Wishing you a great day ahead.Kind Regards

Good Morning VincentThank you for being our guest and for taking a moment to rate the hotel. We are so pleased that you had a great stay and that the team met all your expectations.We look forward to welcoming you back and wish you a great day further.Kind Regards

Good Morning MamahaoThank you for being our guest - it was wonderful to host you. We are so please that you had a great stay and that Sanele lived up to our "People Caring for People" philosophy. Wishing you a wonderful week ahead and look forward to welcoming you back soon.Kind regards

Good Morning Cheryl Thank you for being our guest and for taking a moment of your time to review the hotel and its staff. We are so pleased to hear that you had a great stay. Many Thanks for bringing to our attention the WiFi issue. We will escalate this immediately and ensure that this is seen to. Do let us know if there is anything else we can assist with. Wishing you a great week ahead. Kind regards

Good Afternoon Joas Thank you for being our guest and for taking a moment to review the hotel and its staff. We are ecstatic to hear that you had a great stay and look forward to welcoming you back. Wishing you a great week ahead. Kind Regards

Good Morning Warren. Thank you for recently being our guest and for taking the time to rate the hotel. We are ecstatic to hear that you had a wonderful stay with us and look forward to welcoming you back. Wishing you a Wonderful East Weekend ahead. Kind regards

Good Afternoon Elizabeth Thank you for recently being our guest and for taking the time to review the hotel. We will look into the service from the waiter and ensure that this is attended to. Our apologies for any inconvenience caused. We look forward to welcoming you back and wish you a wonderful week ahead. Kind regards

Good Afternoon. Thank you for recently being our guest. We are pleased to see you had a good stay with us. Don't hesitate to contact us should you need anything. Wishing you a great week further. Kind Regards

Good Afternoon William Thank you for recently being our guest. We are ecstatic to see that you had a wonderful stay with us. Don't hesitate to contact us if you need anything and look forward to welcoming you back. Wishing you a great week further.

Good Afternoon William Thank you for recently being our guest. We are ecstatic to hear that you had a great stay with us and cannot wait to welcome you back. Wishing you a wonderful week ahead. Kind regards

Good Morning. Thank you for recently being our guest and for taking the time to rate your stay. We are pleased to hear that you got home safely and that you had a good stay with us. Many thanks for the feedback which is most welcome. Late departures are unfortunately subject to availability and occupancy of the hotel. If the occupancy is high, and these time extend past the operating hours of our Housekeeping Department, these charges will cover the non-sale of that room that evening. Our apologies for any inconvenience caused. We look forward to welcoming you back. Wishing you a great week ahead. Kind Regards

Good Morning Shawn Firstly, I would like to take the opportunity to say thank you for booking with us. I am looking into the Spa request - The arrangement is that if they have closed for the day, arrangements can be made for their staff to come through and open up for clients. I will ensure that this is re-affirmed. Unfortunately, due to the current Covid-19 Restriction the restaurants may only operate at 50% capacity. I will however follow up and find out why alternatives were not offered. We wish to apologize most sincerely for letting you down and will ensure that these issues are rectified as a matter of urgency. You have our assurance that we will make every effort to maintain the highest standards of accommodation and service at all times. We look forward to being able to welcome you back to redeem ourselves. should you have any further queries, please do not hesitate to contact us. Yours sincerely

Good Morning Victor Thank your for recently being our guest and for taking the time to rate the hotel and its staff. We are ecstatic to hear that you had a wonderful stay. We look forward to welcoming you back soon. Wishing you a fantastic week ahead. Stay Safe! Kind regards

Good Morning Godfrey Thank you for recently being our guest and for the great rating you gave the hotel and its staff. We look forward to welcoming you back. Have a wonderful day ahead & Stay Safe! Kind Regards

Good Evening Lynette Thank you for your recent stay with us and for the great rating on the hotel and its staff. We are ecstatic to hear that you had a great stay with us. We look forward to welcoming you back. Have a great weekend ahead. Kind regards

Good Morning Sabelo Thank you for selecting the Courtyard Hotel Waterfall City for your recent stay and for the excellent rating on the hotel and its staff. We are ecstatic to hear that you had a wonderful stay and look forward to welcoming you back. Hope you have a wonderful day. Kind regards

Good day Ms. Maitin, Firstly let me start by apologizing for the unwelcoming check-in process. Please note we have addressed the matter with the team member in question and also provided re-training to ensure that we provide a better service going forward. Thank you so much for bringing it to our attention.

Good Morning Lesego Thank you for your recent stay with us and for taking the time to rate the hotel. We are please to hear that you enjoyed your stay with us and look forward to welcoming you back. Wishing you a great day. Kind Regards