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Recensioner av Sheraton Pretoria Hotel

5 out of 5
Sheraton Pretoria Hotel
643 Corner Of Church And Wessels Streets, Arcadia, Pretoria, Gauteng

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 198 av 395 recensioner" "
8 - Bra i betyg. 131 av 395 recensioner" "
6 - Okej i betyg. 33 av 395 recensioner" "
4 - Dåligt i betyg. 20 av 395 recensioner" "
2 - Väldigt dåligt i betyg. 13 av 395 recensioner" "

9,0/10

Renlighet

8,6/10

Personal och service

8,0/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

8/10 Bra

Kerstin

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2023
Svar från Frankie de Bruto, Acting Operations Manager 24 jan. 2023
Dear Kerstin, thank you for staying with us and rating your experience. We are looking forward to your return.Regards,

4/10 Dåligt

Stefan

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 2 nätter i november 2022
Svar från Sheraton Admin 23 nov. 2022
Dear Stefan, thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve guest services. If there is anything in particular you wish to bring to our attention, we would love to hear from you in this regard.Regards

8/10 Bra

Ireén

Bodde här 10 nätter i oktober 2019

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice hotel
Bodde här 3 nätter i maj 2018

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra hotell mitt emot Union Building
Varit här tidigare. Alltid bra service och rum av hög standard
Bodde här 1 natt i mars 2018

8/10 Bra

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Lugnt och fint
Härlig frukost på fint hotell

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Mixed quality in staff
Great spatious room. Lovely guy at check-in. Expensive breakfast. Good a la carte dinner and wine list. Weird that staff at a five stat hotel had no info about high street fashion and recommended malls with no designer brands. Inpolite staff that arranged transports.

4/10 Dåligt

Gary

Reste med sin partner
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
We stayed here for one night and we had no hot water, no light in the internal bathroom and only one lamp in the main bedroom. It was blamed on loadshedding, but every other business in South Africa seems to be able to work round it with their generators
Bodde här 1 natt i mars 2024
Svar från Frankie de Bruto, Operations Manager 25 mars 2024
Dear Gary, thank you for choosing to stay at the Sheraton Pretoria Hotel. On behalf of the team, I sincerely apologize for the inconvenience caused due to the electricity outage. Unfortunately our generator capacity only covers emergency usage, thus hot water could not be generated.Warm regards,

10/10 Fantastiskt

Francis

Bodde här 1 natt i mars 2024
Svar från Frankie de Bruto, Operations Manager 11 apr. 2024
Dear Francis, thank you for choosing to stay with us and taking the time to share a review. We are looking forward to your next visit.Regards,

10/10 Fantastiskt

Nicolas Garcia

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was amazing just ask and they will deliver anytime of the day
Bodde här 5 nätter i februari 2024
Svar från Frankie de Bruto, Operations Manager 20 feb. 2024
Dear Nicolas Garcia, On behalf of the entire hotel team, I want to thank you for sharing your recent experience and commending the staff for their efforts.It is always encouraging to receive positive feedback. We are looking forward to your return.Regards,

2/10 Väldigt dåligt

Angela

Reste med sin partner
Gillade inte: Bekvämligheter och boendets skick och faciliteter
.

4/10 Dåligt

Vanessa, panama

Reste med sin partner
Gillade inte: Bekvämligheter
Run away if you can.. service is slow, rooms are not clean.
Svar från Frankie de Bruto, Operations Manager 31 dec. 2023
Dear Vanessa, thank you for taking the time to send us feedback of your stay. Cleanliness is a high priority and I sincerely apologize for failing to meet your expectations. Your feedback has been shared with the Sheraton Pretoria team to ensure guest services are improved.We hope to have another opportunity to welcome you back and provide you with the service you expect and deserve.Regards,

10/10 Fantastiskt

Desiree

Bodde här 1 natt i juni 2023

10/10 Fantastiskt

Jorge

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly staff and made us feel welcome and we stayed comfortable Thanks
Bodde här 1 natt i april 2023
Svar från Frankie de Bruto, Acting Operations Manager 1 maj 2023
Dear Jorge, thank you for taking the time to send us a review. It is always wonderful to see when our guests' had a memorable experience. We are looking forward to your next visit. Safe travels and best regards.

8/10 Bra

Grace

Gillade: Personal och service och bekvämligheter
Property was fine. Very dated, and not very much choice on menus. Mostly Buffett. Staff was lovely. On site spa and hair dresser. Just very dated.
Bodde här 1 natt i april 2023
Svar från Frankie de Bruto, Acting Operations Manager 3 apr. 2023
Dear Grace, thank you for taking the time to send us feedback of your stay. Your comments are all noted. We are looking forward to your next visit.Regars,

10/10 Fantastiskt

Hyung Goo

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Spacious and clean room
Bodde här 1 natt i mars 2023
Svar från Frankie de Bruto, Acting Operations Manager 4 mars 2023
Dear Hyung Goo, thank you for taking the time to send your feedback. We are looking forward to your next visit.Regards,

8/10 Bra

Marion

Gillade: Renlighet, personal och service och boendets skick och faciliteter
No economy on electricity!!
Bodde här 2 nätter i februari 2023
Svar från Frankie de Bruto, Acting Operations Manager 18 feb. 2023
Dear Marion, not sure about your comment. Hope all electricity in your room was satisfactory. We're looking forward to your next visit.Regards,

10/10 Fantastiskt

PJ

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2023
Svar från Frankie de Bruto, Acting Operations Manager 18 feb. 2023
Dear PJ, we appreciate you choosing to stay with us. Thank you for your rating. We look forward to your next visit.Regards,

10/10 Fantastiskt

Thabo

Bodde här 1 natt i februari 2023
Svar från Frankie de Bruto, Acting Operations Manager 13 feb. 2023
Dear Thabo, thank you for taking the time to send a review. It's always wonderful to see when our guests had a memorable experience. We are looking forward to your next visit.Regards

10/10 Fantastiskt

Sarah

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location, comfortable, would stay herr again
Bodde här 2 nätter i februari 2023
Svar från Frankie de Bruto, Acting Operations Manager 14 feb. 2023
Dear Sarah, it's always great to see when our guests' had a memorable experience and we appreciate your time in sharing your experience. We are looking forward to your next visit.Regards,

10/10 Fantastiskt

Daniel

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2023
Svar från Frankie de Bruto, Acting Operations Manager 7 feb. 2023
Dear Daniel, thank you for taking the time to send a review of your stay. It's always great to see when our guests' had a memorable experience. We are looking forward to your next visit.Regards,

10/10 Fantastiskt

Bernadette

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Thoroughly enjoyed our stay at the Sheraton. Would highly recommend it.
Bodde här 1 natt i januari 2023
Svar från Frankie de Bruto, Acting Operations Manager 1 feb. 2023
Dear Bernadette, thank you for taking the time to send us a review. It's always great to see when our guests' had a memorable experience and we are looking forward to your next visit.Regards

8/10 Bra

John

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Nice but upgrade of Wi-Fi system needed
Fine stay (4 nights). Good location. Nice breakfast. Friendly staff. Very good coffee (great barista). Rooms a bit run-down. And limited service at the pool area (strange that you have to go down a floor to get service) Internet unstable and not able to have online Zoom or Teams meetings.
Bodde här 4 nätter i januari 2023
Svar från Frankie de Bruto, Acting Operations Manager 17 jan. 2023
Dear John, thank you for taking the time to send us a review of your stay. Your comment about the internet has been shared with the relevant manager to action and ensure the Wi-Fi/internet connection in the hotel is stable. With regard to service at the pool terrace, our apologies for any inconvenience caused as all orders could be placed via the service phone on the counter. We hope to have another opportunity to welcome you back and provide you with the service you expect and deserve.

8/10 Bra

Sunjay

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2022
Svar från Sheraton Admin 13 dec. 2022
Dear Sunjay, thank you for taking the time to share your recent experience with us. We are looking forward to your next visit.Regards,

8/10 Bra

Abel

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The areas around the Hotel is not well clean and treated.
Bodde här 4 nätter i november 2022
Svar från Sheraton Admin 13 dec. 2022
Dear Abel,I want to thank you for staying with us and taking the time to share feedback of your stay. Cleanliness is a key priority for our hotel, and I apologize for failing to meet your expectations. Your feedback has been shared with our housekeeping team in an effort to improve our service.Regards,

10/10 Fantastiskt

Abel

Gillade: Personal och service
Alot of mosquitos on the busnees center & bar.
Bodde här 3 nätter i november 2022
Svar från Sheraton Admin 23 nov. 2022
Dear Abel, thank you for choosing to stay with us and taking the time to share your concern. We are looking forward to your next visit.Regards,

8/10 Bra

Vicente

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i oktober 2022
Svar från Pascal Fouquet, General Manager 31 okt. 2022
Dear Vicente, thank you for taking the time to rate your recent stay. We are looking forward to your next visit.

6/10 Okej

David

Affärsresenär
Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Bodde här 3 nätter i augusti 2022
Svar från Pascal Fouquet, General Manager 3 sep. 2022
Dear David, thank you for staying with us and sharing a review. If there is something specific you wish to bring to our attention, we are looking forward to hearing from you in this regard.Regards,

4/10 Dåligt

Dean

Affärsresenär
Gillade: Renlighet
Gillade inte: Personal och service och rummets bekvämlighet
Disappointed
Air conditioning not working reported not fixed. Curtains could not close reported not fixed. Promised a different room if repairs were not possible… did not happen.
Bodde här 2 nätter i augusti 2022
Svar från Pascal Fouquet, General Manager 17 aug. 2022
Dear Dean, thank you for taking the time to send a review. On behalf of the Sheraton Pretoria Hotel team, I apologize for failing to meet your expectations. I am not sure if it was communicated to you, but our air conditioning system is on 'winter' mode at the moment and when the window or balcony doors in the rooms are opened, the air conditioning system automatically shuts off. However, your concerns were shared with the maintenance team for attention. We hope to have another opportunity to welcome you back and provide you with the service you expect and deserve.

8/10 Bra

Isaac

Affärsresenär
Gillade: Renlighet och bekvämligheter
Nice and friendly staff but some amenities were faulty.
Bodde här 4 nätter i juli 2022
Svar från Pascal Fouquet, General Manager 4 aug. 2022
Dear Isaac, Thank you for taking the time to send us feedback of your recent experience while staying with us. We appreciate you commending the staff for their friendliness and take note of the amenities. Not sure what seemed faulty, but you are welcome to give us more info in order to ensure all is up to standard. Regards,

8/10 Bra

DR LAN

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good stay. Hotel has excellent interior finishes
Bodde här 1 natt i juli 2022
Svar från Pascal Fouquet, General Manager 31 juli 2022
Dear DR LAN, thank you for taking the time to send us feedback of your recent experience while staying with us. We are looking forward to your next visit. Regards,

10/10 Fantastiskt

Sheethal

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i juli 2022

10/10 Fantastiskt

Mahlako

Bodde här 1 natt i juni 2022
Svar från Pascal Fouquet, General Manager 20 juni 2022
Dear Mahlako, it is always encouraging to receive positive feedback and I want to thank you for sharing a review of your recent stay. We are looking forward to your next visit. Regards,

4/10 Dåligt

Levers, Philip Nel Park

Affärsresenär
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The TV is very small. Wi-Fi not stable sometimes. Breakfast has limited varieties
Bodde här 4 nätter i juni 2022
Svar från Pascal Fouquet, General Manager 17 juni 2022
Dear Levers, thank you for taking the time to give us feedback of your recent experience. On behalf of the entire Sheraton Pretoria hotel team, I sincerely apologize for failing to meet your expectations. Your comments has been shared with the relevant team leaders to ensure we always deliver on guest expectations. Regards,

8/10 Bra

Alberto

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Rummets bekvämlighet
The room it too cold
Bodde här 2 nätter i juni 2022
Svar från Pascal Fouquet, General Manager 15 juni 2022
Dear Alberto, thank you for sharing your recent experience at our property. I am sorry to see that your room was cold and that nobody offered you a heater to use. Our sincere apology for the inconvenience. We hope to have another opportunity to welcome you back and provide you with a comfortable room. Regards,

4/10 Dåligt

Mark

Reste med familj och småbarn
Gillade inte: Bekvämligheter och boendets skick och faciliteter
I booked the Sheraton because I am familiar with the brand and had an expectation of the level of service and the standard of the property. Unfortunately, it did not live up to expectation. Check in time was stated as being from 3pm. I arrived at 5pm and my room was not ready. I was also surprised to be asked to pay for parking. I was not allowed to bill items in the restaurant or room service to my room which was a pain. The decor is very dated. Overall, it is hard to see how this establishment can be classed as 5 star. At best, I would say it is 3 star. I would not stay at this property again.
Bodde här 2 nätter i juni 2022
Svar från Pascal Fouquet, General Manager 10 juni 2022
Dear Mark, We recognize your time is valuable and appreciate the feedback you have provided. In order to better uphold our commitment to deliver exceptional service to every guest, your feedback was shared with the relevant leadership teams. We are committed to improve our overall guest experience and do our best to prevent delayed check-in due to rooms not ready on time. We hope to have another opportunity to welcome you back and provide you with the service you expect and deserve. Regards,

6/10 Okej

Bheki

Bodde här 2 nätter i juni 2022
Svar från Pascal Fouquet, General Manager 7 juni 2022
Dear Bheki, thank you for choosing to stay at our hotel. We look forward to your next visit. Regards,

8/10 Bra

joanna

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Convenient choice in Pretoria
Very pleasant stay in a large room overlooking Union Buildings.
Bodde här 1 natt i maj 2022
Svar från Pascal Fouquet, General Manager 10 juni 2022
Dear joanna, thank you for taking the time to share your recent experience with us. I am happy to see that you had a memorable experience. We are looking forward to your next visit. Regards,

10/10 Fantastiskt

Reginald

Bodde här 1 natt i maj 2022
Svar från Pascal Fouquet, General Manager 22 maj 2022
Dear Reginald, thank you for choosing to stay with us. We are looking forward to your next visit. Regards,

10/10 Fantastiskt

Mr Nigel

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything about the property was excellent. The friendly welcome at check-in. The member of staff who took my bags to my room was friendly and polite. In fact every member of staff I came into contact with during my 3 day stay were very professional and polite. The room was very clean and well equipped, beautiful comfortable bed lovely bathroom with nice soft towels. In fact I couldn't fault it at all. A special mention must be made for the restaurant. I had breakfast and dinner on my 3 mornings and evenings and the all you can eat buffet was amazing. Lots and lots of choices, all cooked to perfection and and beautifully presented. I absolutely adore it. Lovely pool and patio area outside. Used the pool and the sauna and both superb. Next time I am in South Africa I will definitely be back. Highly recommend this hotel and great value for money as well.
Bodde här 3 nätter i maj 2022
Svar från Pascal Fouquet, General Manager 15 juni 2022
Dear Mr Nigel, On behalf of the entire hotel team, I want to thank you for sharing your review and commending the staff for their great customer care. It is always encouraging to hear positive feedback, particularly when it comes from those who matter most - you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We are looking forward to your return. Regards,

10/10 Fantastiskt

Zinhle

Bodde här 1 natt i maj 2022
Svar från Pascal Fouquet, General Manager 16 maj 2022
Dear Zinhle, we appreciate your feedback and are looking forward to your next visit. Regards,

8/10 Bra

JEROME

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i mars 2022
Svar från Pascal Fouquet, General Manager 5 apr. 2022
Dear JEROME, thank you for choosing to stay with us. We look forward to your next visit. Regards,

6/10 Okej

Hawa tayob

Bodde här 1 natt i mars 2022
Svar från Pascal Fouquet, General Manager 12 mars 2022
Dear Hawa tayob, thank you for choosing to stay with us and taking the time to rate your stay. Regards,

10/10 Fantastiskt

FARAI

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
The television in my room 222 is of poor quality, bad screen visibility, channel selection limited
Bodde här 2 nätter i mars 2022
Svar från Pascal Fouquet, General Manager 8 mars 2022
Dear FARAI, thank you for staying with us and providing us with a review. I'm sorry to see that the TV in your room was of poor quality and we apologize for this. Thank you again for you feedback. Regards,

8/10 Bra

thandeka a d

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay
My stay was great, room beautiful and clean. Bed and pillows amazingly comfy. I would have liked some hot chocolate in the room or a room service menu that specifies their service times. A Spa menu in the room would have been nice
Bodde här 1 natt i januari 2022
Svar från Pascal Fouquet, General Manager 7 feb. 2022
Dear thandeka a d, thank you for your feedback and it's wonderful to see that you had a memorable stay. We are looking forward to your next visit. Regards

10/10 Fantastiskt

Patrick

Gillade: Renlighet, personal och service och rummets bekvämlighet
The Hotel is old and need a TLC but enjoyed the stay.
Bodde här 1 natt i januari 2022
Svar från Pascal Fouquet, General Manager 3 feb. 2022
Dear Patrick, thank you for your feedback. Your comment about TLC is noted and after the lock down we are slowly, but surely working on this aspect. It's great to see that you enjoyed your stay and we are looking forward to your next visit. Regards,

8/10 Bra

Gerhard

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Aufenthalt vor dem Rückflug
Schönes Zimmer, breites Bett, schöne Poolanlage.
Bodde här 3 nätter i december 2021
Svar från Pascal Fouquet, General Manager 26 jan. 2022
Dear Gerhard, thank you for your feedback. It's great to see that you liked the bed and pool area. Safe travels. Regards,

10/10 Fantastiskt

Adriaan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great value for money
Nice big room with comfortable bed and pillows. Will definitely stay here again
Bodde här 1 natt i januari 2022
Svar från Pascal Fouquet, General Manager 13 jan. 2022
Dear Adriaan, thank you for your feedback. It's always great to see that you've had a memorable experience and we are looking forward to your next visit. Regards,

10/10 Fantastiskt

Charlotte

Reste i grupp, Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Beautiful
Awesome
Bodde här 1 natt i januari 2022
Svar från Pascal Fouquet, General Manager 6 jan. 2022
Dear Charlotte, thank you for your feedback. It's always wonderful to see when our guests' had a memorable experience. We are looking forward to your next visit. Regards,

8/10 Bra

Shaheen

Affärsresenär
Gillade: Renlighet och personal och service
Comfortable
The phone in my room did not work. They came to fix it but then it went out of order again. Air conditioning at first did not work Someone came to fix it so it was ok. Nice service and the room was fine overall.
Bodde här 3 nätter i november 2021
Svar från Pascal Fouquet, General Manager 20 nov. 2021
Dear Shaheen, thank you for the feedback. Please accept our apology for failing to meet all your expectations. Your comments was shared with all concerned to ensure we always deliver on guest expectations. Regards,