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Recensioner av St Andrews Hotel and Spa

3 out of 5
St Andrews Hotel and Spa
22 Milner Avenue, St Andrews, Germiston, Gauteng

Recensioner

6,8
10 - Fantastiskt i betyg. 16 av 73 recensioner" "
8 - Bra i betyg. 26 av 73 recensioner" "
6 - Okej i betyg. 11 av 73 recensioner" "
4 - Dåligt i betyg. 10 av 73 recensioner" "
2 - Väldigt dåligt i betyg. 10 av 73 recensioner" "

7,8/10

Renlighet

7,4/10

Personal och service

6,6/10

Bekvämligheter

6,8/10

Boendets skick och faciliteter

6,6/10

Hållbarhet

Recensioner

6/10 Okej

Mats

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Quite hotel with some missing services.
OK stay for three nights. Food varying from very good to tasteless. No gym and Spa not open take down the greade. Nice view form my window and very quite area is positive things
Bodde här 4 nätter i juni 2022
Svar från Eli 12 juli 2022
Good day , Firstly we would like to thank you for the feedback we take every feedback very seriously and we will try to resolve the issues you had with the restaurant as for the spa we are sorry we couldn't accommodate you the spa is currently under renovation . Kind regards

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Kanonbra
Mycket bra hotell, till rimligt pris. Närma till flygplats och centrum. Bra rum och vänlig personal. Good mat och bra service.
Bodde här 4 nätter i augusti 2017
Good Day! Thank you for your Feedback. Many Thanks & Kind Regards

6/10 Okej

Mölndal, mölndal

Gillade: Renlighet
ok hotell jburg
ganska ok

2/10 Väldigt dåligt

Fredrik

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter

10/10 Fantastiskt

samuel

Bodde här 1 natt i mars 2024

4/10 Dåligt

Verifierad resenär

Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Not so good. Better care could be taken of the rooms - however poorly designed.
Bodde här 1 natt i januari 2024

6/10 Okej

Philiph

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Reception staff are useless
Bodde här 2 nätter i november 2023
Svar från Jane 28 nov. 2023
Good day ,Thank you for taking the time to give us your feedback ,we are sorry that your experience was bad ,we have addressed the issue with the relevant department and everything was sorted .We hope you will consider staying with us in the near future .Kind regards

8/10 Bra

Jan

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
There was no hot water in this room in the morning.
Bodde här 1 natt i oktober 2023
Svar från J 3 nov. 2023
Good Day ,Thank you for your response we are sorry that there was no hot water in the room ,we have informed the responsible department and the issue have been resolved .We hope you will consider staying with us in the near future .Kind regards St Andrews Hotel and spa

8/10 Bra

Patrick

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good overall bad Internet
Bodde här 6 nätter i april 2023
Svar från Jiji 24 apr. 2023
Thank you for your feedback we would like to thank you for choosing us and we hope to see you again .Kind regards

10/10 Fantastiskt

Julio

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 5 nätter i mars 2023

10/10 Fantastiskt

Dineo

Bodde här 1 natt i mars 2023

2/10 Väldigt dåligt

Thulani

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
When I arrived, I was shocked to discover that the room I was checked into was dirty and the bed was not made up. This was unacceptable, as cleanliness is one of the most important factors for me when choosing a hotel
Bodde här 1 natt i mars 2023

10/10 Fantastiskt

Dr Jean-Pierre

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
... Soulfood ...
Tranquility at its best! Staff is impeccable 👌 Food is absolutely divine!
Bodde här 2 nätter i februari 2023

4/10 Dåligt

Thabo

Reste med familjen
Gillade: Renlighet
Gillade inte: Bekvämligheter och boendets skick och faciliteter
No hot water, noisy
Bodde här 1 natt i januari 2023

8/10 Bra

Raymond, Smyrna

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful property with large rooms. Great value for money. My only negative is unreliable wi-fi in room.

2/10 Väldigt dåligt

Glen

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
The condition of the room was horrendous. The carpets were badly stained and in a terrible condition. The room did not look like it had been cleaned properly prior to my stay an example being fingerprints over anything that was glass. The bedding was also not in the best condition either and marked.
Bodde här 3 nätter i december 2022

2/10 Väldigt dåligt

Adegboyega

Bodde här 1 natt i december 2022

2/10 Väldigt dåligt

Verifierad resenär

Affärsresenär
Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Disappointed.
Bodde här 1 natt i oktober 2022

4/10 Dåligt

Verifierad resenär

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Disappointing
Bodde här 1 natt i oktober 2022

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Stay away
Initial impression was very nice as Hotel on beautiful grounds but the room was disgusting , Room was filthy , Bathroom ceiling looked like it was going to collapse , Cupboards were filthy and obviously had not been cleaned for ages , There was a half eaten tub of old ice cream in the bar fridge. TV did not work , 1 towel , Hotel needs some hands on management to sort out the tardiness and pay attention to detail and get management to get involved and act interested , the rooms need some TLC
Bodde här 2 nätter i augusti 2022
Svar från Jiji 1 sep. 2022
Good day ,We would like to thank you for a sincere feedback we as the St Andrews hotel appreciate every feedback and we will try and make sure that maintenance is done thoroughly in every room .We have escalated the issue to the housekeeping and maintenance department .Thank You.

4/10 Dåligt

Kristy

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Room wasnice however there were random faults in the room. One bedside lamp did not work and the other had a damaged lampshade. The plug by the fridge was literally hanging off the wall. Not safe with a toddler. Lastly we had no hot water the following morning at 08.30am when we went for a shower. Not enjoyable at all.
Bodde här 1 natt i juli 2022

2/10 Väldigt dåligt

Carol

Reste med familjen
We left the property early due to safety concerns. Please be warned that safety is an issue at this property. Belongings from our safe disappeared and then were returned without adequate explanation. I would find other accommodation.
Bodde här 14 nätter i april 2022

8/10 Bra

Lindsy, Witney

Gillade: Renlighet, personal och service och bekvämligheter
Bodde här 2 nätter i april 2022

4/10 Dåligt

Ike

Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
This was a mistake, 3 story building with no elevator. Who does that? No hot water for first 24 hrs.
Bodde här 5 nätter i februari 2022

6/10 Okej

Verifierad resenär

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Quiet area and beautiful views. Checkin was easy with friendly staff. The room itself was elegant . Breakfast was delicious. On the other hand , I had to change rooms because a lot was wrong: door was not opening properly , batteries maybe . TV was not switching on , aircon giving problems, coffee station missing. I mean...🙄🙄
Bodde här 1 natt i juli 2021

10/10 Fantastiskt

Verifierad resenär

Bodde här 3 nätter i juni 2021
Svar från Jane 4 aug. 2021
Good Morning Thank you for staying at our hotel we appreciate your feedback and we love to have you back at our hotel in the near future. Kind regards

2/10 Väldigt dåligt

Salim

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Firstly when we got there to check in, they said my booking was not paid for. But i paid for it the previous night with my credit card, yet they still made me show them the proof of payment. Then they gave me room 106. We went to our room and wanted to make tea but there was no kettle, only 1 cup, no milk and bottle water. And there wasnt a hairdryer or soap. We tried to call reception but the phone in the room wouldn't work so i used my cell phone and whatever items wasnt in the room, I requested for them to bring it. So they brought the stuff for us. But then we noticed the rooms were dirty as if it hasnt been maintained. There were spider webs on the bedside lamps and in the bathroom as well. From the previous time i stayed there compared to now, the standard has dropped drastically. We were so put off by the state of the room that we went home that night instead of staying for the night that we paid for.
Bodde här 1 natt i april 2021

10/10 Fantastiskt

Nelisiwe

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Enjoy my stay 5star service
Bodde här 1 natt i december 2020
Svar från Jane 5 jan. 2021
Good day Thank you for choosing St Andrews a home away from home we are glad you enjoyed your stay and we look forward to having you at our hotel soon . Kind regards Reservations Jane

8/10 Bra

Michael

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very comfortable and convenient. A bit of a mix up with the check out and payment but overall a very enjoyable stay and I will certainly return.
Bodde här 1 natt i december 2020
Svar från Jane 22 dec. 2020
Good day We would like to thank you for the feedback here at St Andrews hotel we strive to make sure our guest stay is memorable we have therefore addressed the check out issue with the front office manager .We look forward to having you in the near future . Happy holidays . Kind regards Jane

10/10 Fantastiskt

Helen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Amazing
Bodde här 1 natt i augusti 2020
Svar från Jane 23 sep. 2020
Good day Firstly we would like to thank you for choosing St Andrews hotel and spa .We appreciate your feedback and we look forward to seeing you at the hotel in the near future. Kind Regards Jane

4/10 Dåligt

Shayne

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Rummets bekvämlighet
Unpleasant
Great hotel, and a sophisticated room, however they were hosting a private event on the roof top which they failed to mention. Headboards, windows and picture frames rattling, bed vibrating from the loud music which only came to a halt at 1:30... office staff not reachable on the phone provided in the room or numbers listed online at the time. A fair warning prior to check in would have been the decent thing to do, as you don’t expect booking into a luxury hotel and having it sound like a muffled club bathroom till the early hours of the morning. My stay was definitely non-relaxing. Great venue, my experience just wasn’t pleasant.
Bodde här 1 natt i augusti 2020

8/10 Bra

DARYL

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i januari 2020
Svar från Jane 29 jan. 2020
Good Day Thank you for your feedback we really appreciate and we are glad to know that you had a wonderful stay . We hope to see you in the near future . Kind Regards Jane

10/10 Fantastiskt

Julia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Stunning place
Exceptional.
Bodde här 1 natt i september 2019
Svar från Jane 5 sep. 2019
Good Afternoon Thank you for the positive feedback we really appreciate and we hope to having you again in the near future . Kind Regards Jane

8/10 Bra

Guido

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
All good
One night stay for a business trip:All good, i’ve appreciated the early check-in given after an overseas flight but had problems on the world-fi speed, too slow
Bodde här 1 natt i augusti 2019
Svar från Jane 14 aug. 2019
Good Morning Thank you very much for your response we really appreciate.As for the wifi please note we are in the process of fixing it . Kind Regards Jane

8/10 Bra

Baanetse

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 2 nätter i oktober 2018
Svar från jane 4 dec. 2018
thank you for your feedback

8/10 Bra

Guido

Gillade: Renlighet, personal och service och rummets bekvämlighet
Large rooms
I’ve been a regular guest at st-Andrews for the last 8years (2/3 trips per year) as it’s near to the office. Plus:Executive rooms are very really large (a key point for me) and confortable, breakfast is fair, hotel is clean and staff nice. Price ( also thanks to the convenient exchange rate) is excellent. Downs: internet connection is too often slow; no elevators (but floors are usually -1, ground, +1, so not really important for me)
Bodde här 3 nätter i september 2018
Svar från Marc 26 sep. 2018
Dear Guido Thanks for your feedback and for taking the time to post it. we look forward to welcoming you back in the near future. Marc

4/10 Dåligt

maximilian

Gillade inte: Personal och service
Non per business
In hotel non funziona WiFi
Bodde här 3 nätter i september 2018
Svar från Marc 19 sep. 2018
Dear Guest, We have been experiencing issues with our Wi-Fi connectivity recently but as soon as the fibre has been installed which is imminent then this will be resolved. Thanks for your Feedback. Marc

8/10 Bra

Thabo

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Refreshing stay
Refreshing and good!
Bodde här 1 natt i augusti 2018
Svar från Marc 22 aug. 2018
Dear Thabo, Thanks for talking the time to write the review. we are happy that you enjoyed your stay with us and we look forward to welcoming you back to St Andrews.

6/10 Okej

NAİLE

orta
Bodde här 5 nätter i augusti 2018
Svar från Marc 19 sep. 2018
Thank you for your feedback regarding your stay at St Andrews Hotel.

6/10 Okej

Minji, Seoul SK

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice property, food not so good
The property is beautiful but the dinner was expensive and not as advertized
Bodde här 1 natt i januari 2018
Svar från Chantelle Els 10 jan. 2018
Good Day!' Thank you for your response Look forward to welcoming you back in the future Many Thanks & Kind Regards

10/10 Fantastiskt

ANTONIO

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very nice hotel
Very nice hotel with spacious rooms and excellent services. Breakfast could be improved as well as wifi speed Excellent location if you need to be on East Joburg
Bodde här 3 nätter i december 2017
Svar från Chantelle Els 10 jan. 2018
Good Day!' Thank you for your response Look forward to welcoming you back in the future Many Thanks & Kind Regards

6/10 Okej

KEITH

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
NEEDS A MAINTAINANCE REVIEW
If this was a 3 star it would get v good, it was once an VERY GOOD hotel but has not been maintained, carpets stained/worn, curtains stained--even stained bed linen on the bed. The staff are helpful but clearly do not know how to set table,although menu is fine --poor breakfast selection. GOOD location and amenities are good. It appears that occupation is low and therefore budgets cut to the bone and this results in this no longer being a 5 star
Bodde här 2 nätter i augusti 2017
Good Day! Thank you for your Feedback. I will investigate this further to ensure that we can maintain a 5 Star Establishment, as that is what our goal is. Hope to receive a booking from you again in the future. Many Thanks & Kind Regards

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2017
Good Day! Thank you for your feedback Many Thanks & Kind Regards

10/10 Fantastiskt

Dickgov, PMB

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A serene experience.
A beautiful and well maintained hotel with lovely gardens. The hotel overlooks a lake with lots of birds. Loved the big paintings, almost everywhere to be seen. Breakfast was a treat, though the range of the supper menu could be expanded on.

6/10 Okej

Julian, UK

Gillade: Renlighet och rummets bekvämlighet
Boutique Hotel, convenient for golf
Disappointing compared to previous stays. Hotel was almost empty and staff seemed to have gone to sleep! Still a very nice place to stay though.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet

8/10 Bra

Njål Armann

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

4/10 Dåligt

K, North America

Gillade inte: Personal och service och boendets skick och faciliteter
Definitely not 5 star
Location. This is the only reason the hotel worked for me. It is located in a quiet area, familiar to me and close to where I needed to be. At first glance the property looks great. Unfortunately, this does not follow through. The room was just ok, could benefit greatly from an upgrade. Sparse dated interiors, worn stained carpets and upholstery. Poor plumbing. No in room WiFi. Not consistent in replacing toiletries, water etc. Restaurant was hit and miss. Breakfast was on occasion a buffet. Continental breakfast consisted of cereals, fruit, cold cuts, cheese and yogurt. The food and drinks were not kept chilled or properly covered, often visited by flies. Service was practically non existent. The runners on the tables were always dirty, attracting flies. The staff tried to be helpful once asked but, it seemed they could not cope. The restaurant was never busy, especially dinner time. I can see why. I had to wait 40 minutes one evening for the menu to be printed and another 30 minutes to be served. Sad. This hotel has a lot of potential but it is just not functioning properly in any areas. The pool was empty due to a leak and the roof in the hotel was leaking. The shower faucet in one room sprayed all over the bathroom except for inside the shower. There was often no bottled still water available.

2/10 Väldigt dåligt

Christopher, Johannesburg

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Stay here at your own peril
We found that this hotel was anything but a signature Hotel & Spa. We are not quiet sure how it qualifies to be a 4 star hotel. The walls in reception have cracks, the furniture is scuffed and dirty, the grass outside was long and uncut, the pool was green and their were broken tiles in the restaurant. The room provided had old and very used linen. The attitude of management was unaccommodating in any way. I can honestly state that our experience was not great. I would definitely recommend giving this place a miss.

8/10 Bra

Stephen, Wigan, UK

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A friendly home from home experience
I had experienced a frightful journey by Air France from Paris and was so tired that I could hardly stay awake as I registered at this delightful hotel. The receptionist understood and had noticed my delayed flight on the web site. She told me to get straight off to bed and have a meal whenever I woke up. The dining room staff were delightful and the food was made to order and among the best i have ever eaten. I love this place! The bedroom and bathroom were huge and well fitted out