Reception

Recensioner av Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
569 Harry L Dr, Johnson City, NY

Recensioner

6,8
10 - Fantastiskt i betyg. 9 av 27 recensioner" "
8 - Bra i betyg. 3 av 27 recensioner" "
6 - Okej i betyg. 7 av 27 recensioner" "
4 - Dåligt i betyg. 4 av 27 recensioner" "
2 - Väldigt dåligt i betyg. 4 av 27 recensioner" "

6,8/10

Renlighet

7,8/10

Personal och service

6,0/10

Bekvämligheter

5,4/10

Boendets skick och faciliteter

6,2/10

Hållbarhet

Recensioner

6/10 Okej

Linda

Gillade: Renlighet och personal och service
The property in in betwern construction sreas.
Bodde här 1 natt i april 2024

8/10 Bra

Whitney

Reste i grupp
Parking-lot needs to be redone and there were a few cobwebs in the halls but the room was stocked and very clean. TV worked perfectly, fridge was silent, lights were adequate and bathroom fresh and clean. The bed was very comfy as well. Lobby area was simple and cozy with easy access food and drinks. A big positive was that there are many places to eat within walking distance (5-10 minutes). My favorite part of the stay was, by far, the staff; every staff member I encountered was very friendly, knowledgable and helpful.
Bodde här 3 nätter i april 2024
Svar från Thank you Melissa 1 maj 2024
Dear Whitney Thank you so much for taking the time to write a review on your recent stay with us. We are so pleased to hear you enjoyed your stay with us. I will share your kind and encouraging words with the staff as positive feedback goes along way!! We will be looking into repairing our parking lot very soon. We greatly appreciate your feedback and really hope to see you again in the future.

2/10 Väldigt dåligt

lucie

Gillade inte: Renlighet och boendets skick och faciliteter
Appreciate remboursement
Bodde här 1 natt i april 2024
Svar från Thank you Melissa 1 maj 2024
Hi Lucie Thank you for your review. I do apologize as it seems your stay was not up to your expectations. We will look into your stay and review any feedback or concerns you may have shared with the staff. We do hope you will consider staying with us again in the future.

4/10 Dåligt

Laura

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Very run down. Our room door only shut if you lifted up. We had no hot water. And our TV didn’t work. Luckily we only were staying one night.
Bodde här 1 natt i april 2024
Svar från Melissa 23 apr. 2024
Good Day Laura I'd Like to start off by apologizing for your recent stay with us. Our property is ongoing with upgrades and renovations to make our hotel and guest rooms more suitable for everyone. I do hope you will consider coming back to see us again in the future. Thank you

4/10 Dåligt

Jamie

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Outside parking lot & entrance Lobby area
Bodde här 1 natt i april 2024
Svar från Melissa 17 apr. 2024
Dear Jamie Thank you for taking the time out to write a review on your recent stay with us. I do apologize that we did not meet your expectations. I have shared your review with maintenance and we will be looking into Parking lot and entrance. We do hope you will consider giving us a second chance to provide you with a much better experience. Thank you

2/10 Väldigt dåligt

Malissa L

Affärsresenär, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Upon our arrival there was approximately 4 squares of toilet paper left on the roll along with a nasty smell of seafood and marijuana in the room. When asking for a roll of toilet paper from the front desk, they didn’t have any and had to send someone with a roll…30 minutes later. An hour into our stay the fire alarm was going off and we had to evacuate…not that anyone told us to because there was no staff to be found. When we woke up there was also zero coffee cups for our in room coffee maker. This was probably the worst experience we’ve ever had in a hotel.
Bodde här 1 natt i april 2024
Svar från melissa 17 apr. 2024
Good Day Malissa I would like to start off with my sincere apologies. I have addressed these concerns with housekeeping department, front desk and maintenance . The fire alarm was set off by a guest which is out of our control, we have to put safety above everything with matters like this. The staff was investigating the alarm to ensure there was no great danger. I greatly appreciate your insight and I will be sharing this review with all my staff so we can improve and keeping striving for better customer service and guest experience. I do hope you will consider giving us another chance in the future so we can give you the experience you deserve.

2/10 Väldigt dåligt

EDWARD

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Had to stay in a unfinished remodeled room!
Bodde här 1 natt i april 2024
Svar från Melissa 17 apr. 2024
Good Day Edward, I would like to sincerely apologize to you for your experience during your recent stay with us. We are in the middle of some minor renovations and this is inexcusable. I will be doing a full investigation and using this review for improvements and more training with staff. I greatly appreciate your feedback and I do hope you will consider giving us another chance in the future to provide you with outstanding customer service and the guest experience you deserve.

6/10 Okej

Jully

Bodde här 1 natt i april 2024
Svar från Melissa 17 apr. 2024
Hello JullyWe appreciate you taking the time out to give us a review on your recent stay with us. As we strive to give all our guest outstanding customer service and a great guest experience I do apologize for falling short of your expectations. We will be implementing more training with staff to improve in all areas. I do hope we get a chance to see you again in the future.

10/10 Fantastiskt

Sophie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
L’accueil est chaleureux et le personnel a répondu à nos demandes.
Bodde här 1 natt i april 2024
Svar från Bri 16 apr. 2024
Good afternoon Sophie!Thank you so much for your review, we take pride in our hotel and take any feedback from our guests very seriously. I am so happy to hear that you had a great experience with our staff being welcoming and that we were able to solve any issues while you were here. Enjoy the rest of your week and we do hope to see you again in the near future! Safe Travels!

10/10 Fantastiskt

Magaly

Bodde här 1 natt i april 2024
Svar från Thank you Melissa 1 maj 2024
Good Day Magaly Thank you so much for taking the time out to do a survey on your recent stay with us. We greatly appreciate your feedback and we are so pleased to hear you enjoyed your stay with us. We look forward to seeing you again !!

10/10 Fantastiskt

Angella

Gillade: Renlighet
Was nice
Bodde här 1 natt i april 2024
Svar från Melissa 16 apr. 2024
Thank you Angella for takin the time to write a review on your recent stay with us. We greatly appreciate yiur feedback and will be sharing this with the staff. We do hope to see you again soon.

8/10 Bra

monique

Bodde här 1 natt i mars 2024
Svar från Melissa 17 apr. 2024
Good Day Monique Thank you so much for taking the time to review your stay with us. We greatly appreciate your feedback. We look forward to seeing you again in the future.Thank you

6/10 Okej

Michael

Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Water would not get hot.
Bodde här 1 natt i februari 2024
Svar från Melissa -GM 27 feb. 2024
Dear Michael I would like to apologize for the hot water not getting hot enough. We will be looking into this issue to assure no guests have to experience this type of inconvenience. Thank you so much for staying with us and I do hope you decide to give us another chance in the future. Thank you

8/10 Bra

Jeremy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Night staff was incredibly courteous and helpful.
Bodde här 1 natt i februari 2024
Svar från Melissa -GM 25 feb. 2024
Dear Jeremy Thank you so much for taking the time out to post a review on your stay with us. We are so pleased to hear you enjoy your stay and that our staff was courteous. We really hope to see you again soon. Thank you

10/10 Fantastiskt

Kayla

Bodde här 1 natt i februari 2024
Svar från Melissa 27 mars 2024
Dear KaylaThank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.We sincerely appreciate and value your feedback . Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Please visit us again soon!

10/10 Fantastiskt

Daniel

Bodde här 1 natt i januari 2024
Svar från Melissa 15 jan. 2024
Good Day DanielI want to thank you for taking the time out to share your experience while staying with us. We greatly appreciate your feedback and I will be sharing this with all staff. We take pride in providing our guest with great customer service. We do hope to see you again soon. Thank you