4/10 Dåligt
Stuart
12 aug. 2025
Gillade: Renlighet
Gillade inte: Personal och service och bekvämligheter
Disappointing Experience – Not Friendly and definitely not family friendly.
We’ve stayed in many 4 and 5 star hotels around the world, and have never felt less welcome. Instead of being treated as valued guests, we were made to feel like problems to be managed.
This hotel is simply not suited for families. In fact, my advice to management would be to market it as adults-only, not that I would have been impressed if we had just been there as a couple.
Listing a pool as a feature when it can only be accessed by prior booking for a single hour is misleading – whether you’re travelling as a couple or a family. To make matters worse, there are no drinks served by the pool, removing any sense of holiday relaxation.
The pool staff were unfriendly and overly officious. (Our kids age 11 & 14, are ridiculously well behaved, (sometimes I have to encourage them to live a little bit) the staff kept asking them where we are, when we were on a sun lounger less than 5 meters away. The reality seems to be that the spa and pool facilities are far too small for the number of guests and suites.
Our room wasn’t set up– sofa bed with no sheets or duvet provided, and we were told they would have to sleep without one because housekeeping had already closed. Following complaint they resolved this but it was very frustrating.
Overall, a disappointing stay.
Stuart
Bodde här 2 nätter i augusti 2025
