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Recensioner av Red Lion Hotel Kalispell

2.5 out of 5
Red Lion Hotel Kalispell
20 N Main St, Kalispell, MT

Recensioner

7,6

Bra

10 - Fantastiskt i betyg. 357 av 1001 recensioner" "
8 - Bra i betyg. 297 av 1001 recensioner" "
6 - Okej i betyg. 185 av 1001 recensioner" "
4 - Dåligt i betyg. 102 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 60 av 1001 recensioner" "

8,0/10

Renlighet

8,2/10

Personal och service

7,4/10

Bekvämligheter

7,6/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

8/10 Bra

Rohan Rajan

Reste med familj och småbarn, Reste med familjen
Gillade: Bekvämligheter
Lovely place, property is good. Staff is nice, probably short staffed on our time of visit. Definitely recommend for anyone visiting the town.
Bodde här 2 nätter i maj 2024
Svar från Lacey James - General Manager 21 maj 2024
Thank you for sharing your experience Rohan. We are thrilled you enjoyed your stay and look forward to hosting you again!

10/10 Fantastiskt

Stanley

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i maj 2024
Svar från Lacey James - General Manager 21 maj 2024
Thank you Stanley, for taking the time to share your experience. We are thrilled you enjoyed your stay and look forward to hosting you again!

10/10 Fantastiskt

Ellen

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
There is a Tesla level 2 charger available for no charge. Yay!
Bodde här 2 nätter i april 2024
Svar från Lacey James - General Manager 14 maj 2024
Thank you for taking the time to share your experience Ellen. We are thrilled you enjoyed your stay and look forward to hosting you again!

10/10 Fantastiskt

Janet

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We were so pleased there was a charging station for our car!
Bodde här 2 nätter i maj 2024
Svar från Lacey James - General Manager 9 maj 2024
Thank you for taking the time to share your experience, Janet. We are thrilled you enjoyed your stay and the EV charger!

6/10 Okej

Danielle

Gillade: Personal och service
Gillade inte: Renlighet
The staff were great, they were friendly and happy to help. The room we stayed it was not super clean though. There was hair on the floor in the bathroom, toothpaste and other unidentified drips on the bathroom wall. The shower walls were not very clean either.
Bodde här 2 nätter i april 2024
Svar från Lacey James - General Manager 3 maj 2024
Thank you Danielle, for sharing your experience. We are so sorry this stay fell short of expectations and would love the opportunity to speak with you directly. If you could, please call the hotel and ask for Lacey so we can address this issue.

8/10 Bra

Jeanne

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Lacey James - General Manager 4 maj 2024
Hi Jeanne, we're so glad you enjoyed your stay with us and hope to see you again!

10/10 Fantastiskt

Alan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Lacey James - General Manager 2 maj 2024
Thank you for the 5 star review Alan!

4/10 Dåligt

suzanne

Bodde här 2 nätter i april 2024
Svar från Lacey James - General Manager 21 maj 2024
Thank you for sharing your experience. We are so sorry this stay fell short of expectations and would love the opportunity to speak with you to learn more. If you could, please call the hotel and ask for Lacey so we can address any issue.

10/10 Fantastiskt

Patricia

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean
Bodde här 2 nätter i april 2024
Svar från Lacey James - General Manager 2 maj 2024
Thank you so much for taking the time to share your experience Patricia. We are thrilled you enjoyed your stay and look forward to hosting you again!

8/10 Bra

george

Reste med sin partner
Gillade: Personal och service och bekvämligheter
Over all it’s a good place to stayed
Bodde här 1 natt i april 2024
Svar från Lacey James - General Manager 2 maj 2024
Thank you for the review George. We appreciate your feedback and look forward to hosting you again!

8/10 Bra

Pearl

Reste med familjen
Gillade: Renlighet och bekvämligheter
This is a dated hotel . If you are early instead of suggesting to wait for your room, They offer you to check in early charging you USD 40.- same for one hour late departure. Bathroom shower didn’t work properly first day. Your room doesn’t get cleaned daily. Other than that it’s a hotel and they have a good swimming pool, sauna and very hot tub. Kids enjoy swimming.
Bodde här 4 nätter i april 2024
Svar från Lacey James - General Manager 25 apr. 2024
Thank you for sharing your experience Pearl. We strive to make sure each stay is exceptional and will use this information to improve our guest experience. Thank you for your valuable feedback.

4/10 Dåligt

Santana

Affärsresenär
Gillade inte: Personal och service och bekvämligheter
Never had a problem the first two nights I stayed. The third night, food delivery person was told he had to leave the food at the reception area. Not true as it had been delivered the first two nights. I telephoned the front desk 15 times and called the main Red Lion line. The main line could not contact the front desk either. I finally walked down and asked why my food had been sitting there for an hour and he was rude. I indicated that I had repeatedly called and no one picked up. He became even more rude. Bathrooms need updated.
Bodde här 2 nätter i april 2024
Svar från Lacey James - General Manager 24 apr. 2024
Thank you for sharing your experience. We are so sorry this stay fell short of expectations and would love the opportunity to speak with you directly. If you could, please call the hotel and ask for Lacey so we can address this issue.

8/10 Bra

Jennifer

Bodde här 1 natt i april 2024
Svar från Lacey James - General Manager 14 maj 2024
Thank you for taking the time to share your experience Jennifer. We are thrilled you enjoyed your stay and look forward to hosting you again!

4/10 Dåligt

Santana

Affärsresenär
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service och bekvämligheter
Check in staff was not overly friendly. Called downstairs on second night seven times. No answer. Walked downstairs and asked a question. Same man was outright rude.
Bodde här 1 natt i april 2024
Svar från Lacey James - General Manager 24 apr. 2024
Hello Santana, thank you for sharing. We are so sorry this was your experience. Please reach out to us here at the hotel.

10/10 Fantastiskt

Kelly

Reste med familjen
Gillade: Bekvämligheter
Central located was clean and great breakfast
Bodde här 2 nätter i april 2024
Svar från Lacey James - General Manager 24 apr. 2024
Thank you so much for taking the time to share your experience. We are thrilled you enjoyed your stay and look forward to hosting you again!

6/10 Okej

Shallan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I liked that it was close to the mall and Starbucks. The staff was friendly and helpful. I also liked the breakfast area. I did not like that there was quite a few homeless people hanging around the doors and parking lot. It made us feel uncomfortable. The side door by the convention centre was not working properly so it was hard to get out of the building. Our room floor was not vacuumed properly as there was a few pieces of snacks on the floor. Our room said it had a safe in it but we never seen it.
Bodde här 3 nätter i april 2024
Svar från Lacey James - General Manager 18 apr. 2024
Hi Shallan, thank you for sharing your experience. We're glad you enjoyed! Due to our location with the mall and its traffic we do secure all side doors to ensure guests safety, making them only accessible by room key. We apologize for the inconvenience.

10/10 Fantastiskt

Roger

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i april 2024
Svar från Lacey James - General Manager 18 apr. 2024
Thank you so much for taking the time to share your experience. We are thrilled you enjoyed your stay and look forward to hosting you again!

8/10 Bra

Brooklyn

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Very dated but otherwise not too bad of a place to stay.
Bodde här 1 natt i april 2024
Svar från Lacey James - General Manager 8 apr. 2024
Thank you for the review!

6/10 Okej

Rosemary

Bodde här 1 natt i april 2024
Svar från Lacey James - General Manager 24 apr. 2024
Thank you for the review Rosemary, we hope to see you again!

10/10 Fantastiskt

SNJEZANA

Bodde här 2 nätter i mars 2024
Svar från Lacey James - General Manager 24 apr. 2024
Thank you so much for taking the time to share your experience. We are thrilled you enjoyed your stay and look forward to hosting you again!

10/10 Fantastiskt

Barbara, Calgary

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We had great stay, staff were friendly, breakfast was great, and enjoyed the pool, it was great.
Bodde här 2 nätter i mars 2024
Svar från Lacey James - General Manager 1 apr. 2024
Thank you so much for taking the time to share your experience Barbara. We are thrilled you enjoyed your stay and look forward to hosting you again!

6/10 Okej

Harley

Bodde här 1 natt i mars 2024
Svar från Lacey James - General Manager 18 apr. 2024
Thank you for the review!

6/10 Okej

Frederick

Gillade: Personal och service
Bodde här 1 natt i mars 2024
Svar från Lacey James - General Manager 25 mars 2024
Thank you for sharing your review, we hope to host you again!

6/10 Okej

Betty

Reste i grupp
Gillade: Personal och service
Stayed many times over many years. This time was much cleaner than previously .
Bodde här 1 natt i mars 2024
Svar från Lacey James - General Manager 25 mars 2024
Thank you Betty, we are always looking to better ourselves and appreciate your feedback. I hope you'll find continued improvements as you stay!

8/10 Bra

Dillon

Bodde här 4 nätter i mars 2024
Svar från Lacey James - General Manager 10 apr. 2024
Thank you for the review Dillon!

8/10 Bra

Jeremy

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Love this location, and I’ve stayed here many times. Carpet is showing age, bed was showing age as well, but comfortable. Biggest disappointment was the exterior where I stumbled across homeless person sleeping in the bushes, and needless on the ground next to them.
Bodde här 3 nätter i mars 2024
Svar från Lacey James - General Manager 18 mars 2024
Thank you for sharing your experience. We strive to make sure each stay is exceptional and will share this information with our security to ensure this is remedied. Thank you for your valuable feedback!

4/10 Dåligt

William

Reste med familjen
Phone didn’t work. Really noisy from the street No blackout blinds Breakfast was good Would stay on other side of building next time Not on 300 side
Bodde här 2 nätter i mars 2024
Svar från Lacey James - General Manager 18 mars 2024
Thank you for sharing your experience, William. We strive to make sure each stay is exceptional and will use this information to improve our guest experience. Thank you for your valuable feedback.

10/10 Fantastiskt

Allison

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Pet friendly, great breakfast!
Bodde här 1 natt i mars 2024
Svar från Lacey James - General Manager 15 mars 2024
Thank you for sharing Allison! We are so happy you and puppers enjoyed your stay with us!

8/10 Bra

Shawna

Reste i grupp, Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good location.
Bodde här 2 nätter i mars 2024
Svar från Lacey James - General Manager 11 mars 2024
Hi Shawna, we're so happy to hear you enjoyed your stay with us, please visit again!

8/10 Bra

Janine Pearl

Reste med familj och småbarn
Staff are friendly.
Bodde här 1 natt i mars 2024
Svar från Lacey James - General Manager 11 mars 2024
Thank you so much for taking the time to share your experience Janine. We are thrilled you enjoyed your stay and look forward to hosting you again!

8/10 Bra

Sidney

Gillade: Bekvämligheter
Great stay comfy bed great service
Bodde här 1 natt i februari 2024
Svar från Lacey James - General Manager 6 mars 2024
Hi Sidney, thank you for taking the time to share your experience. We are so thrilled you enjoyed your stay and we hope to host you again!

10/10 Fantastiskt

Natasha

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Still haven’t received my incident charges refunded to my credit card, but my stay was amazing! Staff were great, room was nice, close to everything. Thanks RL!
Bodde här 2 nätter i mars 2024
Svar från Lacey James - General Manager 5 mars 2024
Thank you so much for taking the time to share your experience Natasha. The incidental hold could take 3-5 business days to drop off, give us a call if this has passed. We are thrilled you enjoyed your stay and look forward to hosting you again!

4/10 Dåligt

Patrick

Affärsresenär
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The bathroom was filthy with hair on shower walls, but toilet and sink. Check in was more complicated than it needed to be. Too much reliance on computers and when they went down, the staff was crippled. Expected much better than this, most likely will not stay here again.
Bodde här 1 natt i februari 2024
Svar från Lacey James - General Manager 4 mars 2024
Thank you for sharing your experience Patrick. We are sorry this stay fell short of expectations and would love the opportunity to speak with you directly. If you could, please call the hotel and ask for Lacey so we can address this issue.

10/10 Fantastiskt

Charles

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent facilities
Bodde här 1 natt i mars 2024
Svar från Lacey James - General Manager 5 mars 2024
Hi Charles, we are so glad you enjoyed your stay with us. Thank you for taking the time to share your feedback!

10/10 Fantastiskt

Scott

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff really friendly and welcoming. Property in good condition but starting to need some updates. You have to remember tons of people coming and going it’s gonna have a little wear and tear. Cleanliness of room was fair few minor things missed. But I know if I was cleaning a hundred or more rooms a day, I’d miss some stuff.
Bodde här 1 natt i mars 2024
Svar från Lacey James - General Manager 4 mars 2024
Thank you, Scott, for taking the time to share your experience. We are thrilled you enjoyed your stay and look forward to hosting you again!

8/10 Bra

Russ

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Attached to the mall was nice. Room was nice. Breakfast was excellent. Only complaint was the pool wasn’t working we booked the hotel because it had a pool.
Bodde här 1 natt i februari 2024
Svar från Lacey James - General Manager 4 mars 2024
Thank you so much for taking the time to share your experience. We are thrilled you enjoyed your stay and apologize for the inconvenience with the pool maintenance.

6/10 Okej

Gavin

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från Lacey James - General Manager 24 apr. 2024
Thank you for the review!

6/10 Okej

Terry

Reste med sin partner
Gillade inte: Personal och service och boendets skick och faciliteter
We stayed for 3 nights and nobody cleaned our room nor did they ask us if we needed anything. I had to ask for clean towels and shampoo, toilet paper. I will never stay there again.
Bodde här 3 nätter i februari 2024
Svar från Lacey James - General Manager 4 mars 2024
Thank you for sharing your feedback. At this time stayover service is by provided by request, I apologize this was not better communicated. Please know we are more than happy to provide stayover cleaning and are very sorry this stay fell short of expectations.

10/10 Fantastiskt

LESLIE

Gillade: Renlighet, personal och service och boendets skick och faciliteter
hot tub
Bodde här 1 natt i februari 2024

2/10 Väldigt dåligt

Kelsey

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
We came 4 hours to come swim with our children and they shut down the pool and didn’t tell us half way through our stay. Didn’t care when we expressed it.
Bodde här 3 nätter i februari 2024
Svar från Lacey James - General Manager 22 feb. 2024
Hi Kelsey, thank you for sharing your experience. I'm very sorry this stay fell short of expectations. While unavoidable situations arise, you should always feel heard and valued as our guest. I would love the opportunity to speak with you directly about your stay. If you would, please call the hotel and ask for Lacey.

2/10 Väldigt dåligt

Wade

Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
Terrible customer service
Bodde här 3 nätter i februari 2024
Svar från Lacey James - General Manager 22 feb. 2024
Hi Wade, thank you for sharing your experience. We are so sorry this stay fell short of expectations and would love the opportunity to speak with you directly. If you could, please call the hotel and ask for Lacey so we can address this issue.

10/10 Fantastiskt

Richard

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bed
My bed had a sizable dent in it that was not so comfortable to sleep in.
Bodde här 1 natt i februari 2024
Svar från Lacey James - General Manager 22 feb. 2024
Hi Richard, thank you for sharing your experience. We strive to make sure each stay is exceptional and will use this information to improve our guest experience. Thank you for your valuable feedback.

10/10 Fantastiskt

Brian

The front office desk was great!! Loved my service animal and I was so happy with the staff and the breakfast was amazing
Bodde här 2 nätter i februari 2024
Svar från Lacey James - General Manager 22 feb. 2024
Thank you so much Brian for taking the time to share your experience. We are thrilled you enjoyed your stay and look forward to hosting you both again!

6/10 Okej

Aundrea

Gillade: Renlighet och rummets bekvämlighet
It's a little older but it's a great location!
I went in ahead of my husband to check in and I was met with two front desk clerks who were in a conversation when I got there I obviously interrupted a conversation the were having. So, the service I received was quick and business like, I guess I just felt uncomfortable for having interrupted them, (I REALLY didn't mean to do that). This hotel is older and it looks like they are trying to give it a last gasp, which would be tough when the mall attached to it is a ghost town.
Bodde här 2 nätter i februari 2024

8/10 Bra

Stephanie

Reste med familjen
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Check in was rough. Computers down and lost a reservation of our 3. Otherwise the place was great.
Bodde här 2 nätter i februari 2024

10/10 Fantastiskt

Jill

Bodde här 1 natt i februari 2024
Svar från Lacey James - General Manager 25 mars 2024
We're so happy you enjoyed your stay and thank you for the positive feedback!

6/10 Okej

Karen, Libby

Reste med sin partner
Gillade inte: Personal och service
We had not stayed here for a number of years, and it has gone down hill. The carpet apparently hadn’t been vacuumed in a while; it took about two hours for the room to warm up enough for us to remove our coats and the breakfast has been cut back to premade foods.
Bodde här 1 natt i februari 2024
Svar från Lacey James - General Manager 20 feb. 2024
Hi Karen, thank you for taking the time to share your experience. We will be looking into the issues you shared. Please never hesitate to reach out as we'd love the opportunity to correct any oversight while you're our guest.

10/10 Fantastiskt

james

Reste med familjen
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Iris

Affärsresenär
Gillade: Personal och service och boendets skick och faciliteter
It was just a great experience
Bodde här 2 nätter i februari 2024
Svar från Lacey James - General Manager 19 feb. 2024
Hi Iris, I wanted to thank you for taking the time to share your experience with us. We're thrilled you enjoyed and hope to have you back again soon!

4/10 Dåligt

robert

Gillade inte: Renlighet och boendets skick och faciliteter
The property is old and needs to be upgraded room was not that clean hair from someone that stayed befor was left on wall of shower
Bodde här 3 nätter i februari 2024
Svar från Lacey James - General Manager 19 feb. 2024
Hi Robert, thank you for sharing your feedback with us. We strive to provide the best experience possible and apologize this stay fell short. This will be shared with our housekeeping department as we work to continuously improve our service.