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Recensioner av Metropole Hotel Kampala

3.5 out of 5
Metropole Hotel Kampala
Windsor Crescent Road Plot 51-53, Kampala, Central

Recensioner

7,0

Bra

10 - Fantastiskt i betyg. 6 av 44 recensioner" "
8 - Bra i betyg. 21 av 44 recensioner" "
6 - Okej i betyg. 9 av 44 recensioner" "
4 - Dåligt i betyg. 4 av 44 recensioner" "
2 - Väldigt dåligt i betyg. 4 av 44 recensioner" "

7,8/10

Renlighet

7,6/10

Personal och service

7,2/10

Bekvämligheter

7,0/10

Boendets skick och faciliteter

10/10

Hållbarhet

Recensioner

8/10 Bra

Svenja

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2022

10/10 Fantastiskt

Shrinivasan

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Stay was comfortable
Bodde här 7 nätter i november 2021
Svar från NEIRAJ 1 dec. 2021
Dear Mr.Shrinivasan, Thank you so much for your review.We are glad that your stay was comfortable. We look forward to welcome you again.

10/10 Fantastiskt

EYAL SHIMON

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 5 nätter i september 2021
Svar från NEIRAJ 22 okt. 2021
Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, NEIRAJ

4/10 Dåligt

Masateru

Bodde här 1 natt i augusti 2021
Svar från NEIRAJ 22 okt. 2021
Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, NEERAJ

6/10 Okej

Abu Bakarr

Gillade: Rummets bekvämlighet
The hotel neds some updates, it's very old
Bodde här 1 natt i mars 2020
Svar från METROPOLE HOTEL KAMPALA 18 mars 2020
Dear Abu, Greeting from metropole hotel Kampala. Your comment is highly appreciated and forwarded Best regards, IK.

2/10 Väldigt dåligt

Unsatisfied

Affärsresenär
Gillade: Renlighet
Gillade inte: Personal och service
I I didn't like how a night shift employee checked into my room at 5:30 in the morning while i was at the gym. The employee had no reason to be in my room at that time and he couldn't give me a reason why he was there. Then i call the front desk to report the incident and its the same employee who picked up the phone and assured me that no one was in my room. When the morning supervisor came we reviewed the camera and sure enough that employee was in my room for no apparent reason. I was forced to check out of the hotel prematurely and had to find another secure hotel. I will never go back to that hotel for poor security.
Bodde här 6 nätter i mars 2020

6/10 Okej

Verifierad resenär

Affärsresenär
Good basic rooms, restaurant. Very good value
Bodde här 2 nätter i mars 2020
Svar från METROPOLE HOTEL KAMPALA 18 mars 2020
Dear Guest, Greetings from metropole hotel Kampala. Your comment is highly appreciated and we hope to host you again. Best regards, IK

6/10 Okej

Adam

Affärsresenär
Gillade: Rummets bekvämlighet
Bodde här 2 nätter i mars 2020
Svar från Metropole hotel kampala 9 mars 2020
Dear Adams, Greeting from Metropole Hotel Kampala. Thank you for staying at metropole hotel Kampala. We hope to host you again. Best regards, IK.

2/10 Väldigt dåligt

Vianney

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
My worse stay in Metrople kampala -feb'2020
Hotel stay was worse -compare to my previous visits. property is old not maintained well -insuffient lighting in wash room /fused bulbs/ dusty rooms / ineffective air condition in room .. etc etc . ANTS were seen around and also a small RAT that was moving about -reported to the reception-on check out. food and facility average - I do not recommend this property to anyone and will never stay again.
Bodde här 2 nätter i februari 2020
Svar från Metropole hotel kampala 24 feb. 2020
Dear Mr.Vianney, Greeting from metropole hotel Kampala. All our rooms are well maintained and also all issues are followed up by our team. Best regards, IK.

8/10 Bra

Jan

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2020
Svar från Metropole Hotel 13 feb. 2020
Dear Guest, Thank you for your feed back. Its really means alot. Best Regards,

8/10 Bra

Verifierad resenär

Bodde här 1 natt i februari 2020
Svar från Metropole Hotel Kampala 12 feb. 2020
Dear Guest, Thank you for your feed back its really means to us. Best Regards

8/10 Bra

Kevin, Houston

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was very helpful and went out of their way to answer my every request. I think the rooms would be better with carpet rather than bare tile and a pair of house slippers or shoes would make a difference with the bare tiles. Water pressure is good though the shower would do better with a sliding glass door rather than a curtain. The breakfast is good and has nice variety. A little noisy in the morning due to being next to a major road but it is manageable. Overall I would stay here again.
Bodde här 1 natt i januari 2020
Svar från M M Manager 23 jan. 2020
Dear Kevin, Thank you for taking the time to write to us such a good review of Metropole Hotel following your recent visit to Kampala. I am delighted that you had such a pleasurable stay & helpful staff. We will definitely look into the services which you mentioned and your feedback will be discussed across the departments. We would be delighted to welcome you back once again in the future and please feel free to contact the hotel to arrange for your booking. Best Regards, Manager Metropole Hotel

2/10 Väldigt dåligt

Charles, USA

Affärsresenär
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
If you have no better place to stay,then book this hotel.very poor ethics in regards to front desk and management. Booked a fully paid stay for 15 days but due to other obligations had to leave in 5 days, with booking company promising to refund my balance. The hotel management RIPPED me off by refusing to honor the request from Expedia. Again if you have no better place to stay and all the many surrounding hotels are full then make this your choice. For me i will never.
Bodde här 13 nätter i december 2019
Svar från Reservations Metropole Hotel Kampala 9 jan. 2020
Dear Mr. Charles, Kindly be informed that there is a miss understanding about your refund amount. Please note that the charges were only made for the nights you stayed with Metropole Hotel. We kindly advise you to contact Expedia for your remaining refund amount since you choose to pay through Expedia. No payments were made for accommodation by you at the Hotel. Best Regards,

6/10 Okej

Verifierad resenär

Affärsresenär
Gillade: Renlighet
Surprised and Embarrassed
Somewhat surprised to assign a lower classified room rather than a pre-booked one. I was more embarrassed because they didn't ask for any comment or understanding on this at the time of check-in. Facility status varies from room to room. Especially, lighting and bathroom drainage are different. Housekeeping time varies with employees. Accommodation costs US$ 75/day, which is not cheap.
Bodde här 4 nätter i november 2019
Svar från Metropole 29 nov. 2019
Dear Guest, Thank you for staying at Metropole hotel Kampala. Your comment is highly appreciated. Our rooms are classified into standard golf view and standard front view, so we dot have lower classified rooms as it was allocated front view room which faces the road side.If guest needs to be upgraded it can be done on request at an extra charges. Upon our room lighting and bathroom drainage, we are closely working hand in hand with maintenance , housekeeping and front desk to give better services 24 hours. Kind regards, I.K

4/10 Dåligt

HYANGHEE

Affärsresenär
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
very noisy on the street sided room. I cant sleep due to loud club music
Bodde här 4 nätter i november 2019
Svar från Management 27 nov. 2019
Dear Hyanghee, Firstly we like to apologize for the inconvenience which caused during your stay. For the loud music from the opposite fame Club next to our Hotel, we raise the matter with the legal authorities. This will soon be handle by the Local City Council Noise pollution Department. Best Regards, Reservations

8/10 Bra

Verifierad resenär

Gillade: Personal och service
Bodde här 1 natt i oktober 2019
Svar från Reservations 22 okt. 2019
Dear Guest, Thank you for your valuable feed back. Best Regards Metropole Hotel Kampala

8/10 Bra

Tai

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
大変快適な滞在でした。従業員の気持ちよい対応と美味しい朝食に感謝。エンテベ空港へのアクセスにも便利。
Bodde här 1 natt i september 2019
Svar från Reservations 12 okt. 2019
We appreciate your review. Thank you Best Regards

10/10 Fantastiskt

helle

Bodde här 5 nätter i september 2019

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 14 nätter i augusti 2019
Svar från Metropole hotel Kampala. 30 aug. 2019
Thank you for staying at Metropole hotel Kampala. Regards reservations.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i augusti 2019
Svar från Metropole Hotel Kampala 28 aug. 2019
Thank you for staying at Metropole Hotel kampala. Your review is highly appreciated. Regards reservations.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bonne ubication. Calme et lumineux.
Bonne ubication. Calme et lumineux. Restauration pas top.
Bodde här 1 natt i april 2019
Svar från Metropole Hotel 22 juli 2019
Dear Guest. Thank you for staying at Metropole hotel Kampala. Your comment is highly appreciated. Regards reservations.

10/10 Fantastiskt

Alessandro

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 8 nätter i juli 2019
Svar från Metropole hotel Kampala 14 juli 2019
Thank you for staying at metropole hotel Kampala. And we hope to see you again Regards reservations.

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Food from restaurant was excellent especially the Thai and the fish. Room at the back was noisy with traffic and people talking outside. Ask for rooms in the front. Adequate gym facility. Good siting area for a small hotel
Bodde här 2 nätter i juli 2019
Svar från Metropole Hotel Kampala. 9 juli 2019
Dear Anonymous, Thank you for staying at Metropole hotel Kampala. Your comment is highly appreciated and the rooms at the back are being worked with noisy proof. Regards reservations.

8/10 Bra

Alessandro

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 12 nätter i maj 2019
Svar från Reservations 23 maj 2019
Thank you for your feedback.

10/10 Fantastiskt

Verifierad resenär

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i maj 2019
Svar från Reservations 15 maj 2019
Thank you for your review, really appreciated

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The breakfast spread each morning was excellent, and the food in the restaurant is also excellent. The staff is very friendly and helpful. Both times I have stayed at the hotel, the air conditiong was not working, which made it difficult to sleep
Bodde här 5 nätter i april 2019
Svar från Metropole Hotel Kampala 5 maj 2019
Dear Guest, Thank you so much, we appreciate your detailed comments. We will look into the issue which you mention. Best Regards Metropole Hotel Kampala

8/10 Bra

Verifierad resenär

Bodde här 1 natt i april 2019
Svar från Metropole Hotel Kampala 5 maj 2019
Thank you!

8/10 Bra

Raheel, London

Affärsresenär
Gillade: Renlighet och personal och service
Very cooperative staff and rooms are run down a bit.
Bodde här 9 nätter i mars 2019
Svar från Manager 21 mars 2019
Dear Guest, Thank you for your feedback. Really appreciated, we will look in to the issues you mention to make sure next time you will have a wonderful stay. Best Regards, Metropole Hotel

8/10 Bra

Verifierad resenär

Reste i grupp, Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff is extremely friendly and attentive.They made my stay all the better
Bodde här 5 nätter i mars 2019
Svar från Reservations 11 mars 2019
Dear Guest, Thank you so much for your feedback. Hope to see you again for another wonderful stay with us. Best Regards Metropole Hotel Kampala

4/10 Dåligt

Rebecca

Gillade: Renlighet
Gillade inte: Personal och service
Great location, not worth the money
The breakfast is terrible, seems like it was cooked a few days ago as nothing tasted fresh, very few options as well. Hotel staff could be trained in customer service as it seems like none of them wanted to be there. The rooms could also be refurbished.
Bodde här 1 natt i december 2018
Svar från James Nakisa 8 jan. 2019
Dear Guest Greetings from Metropole Hotel Kampala we really apologize for the inconveniences caused during your stay with us. Management is taking a serious concern regarding all issues you have mentioned with very keen attention to ensure a comfortable atmosphere for all our beloved guests since they are our number one priority at our Hotel. Your willingness to share your thoughts with us was highly appreciated

4/10 Dåligt

Verifierad resenär

Gillade inte: Personal och service och boendets skick och faciliteter
Breakfast choice was poor
Bodde här 1 natt i november 2018
Svar från James Nakisa 8 jan. 2019
Dear Guest Greetings from Metropole Hotel Kampala We would like to inform you that we are expanding our menu in correspondence to all our beloved guests who come from various parts of the world in order to satisfy their desires as far as breakfast is concerned and giving them a broad choice of continental breakfast. Your willingness to share your thoughts with us was highly appreciated.

6/10 Okej

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i november 2018
Svar från Reservations Metropole Hotel Kampala 6 dec. 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Bra

Emma

Gillade: Renlighet och personal och service
Rooms were spacious and comfortable and the staff very friendly. One side of the hotel was very noisy because of a bar down the road so request a room on the golf course side for less disturbance.
Bodde här 5 nätter i mars 2018
Svar från James Nakisa 26 apr. 2018
Dear Emma Greetings from Metropole Hotel Kampala Thank you very much for your review of your recent stay at our hotel. Your feedback was extremely valuable to us; All comments were worth reading and learning from. We greatly appreciate that. For the issue of noise from the outside bar, we already forwarded the matter to the concerned authorities to take necessary action. We were more than happy to be your residence away from home, and we look forward to welcoming you again

8/10 Bra

Kate

Gillade: Renlighet, personal och service och rummets bekvämlighet
Comfortable stay
The recent stay at the Metropole Hotel in Kampala was pleasant. The hotel is generally clean and maintained however it is getting a little shabby. On the other hand the staff could not be faulted. Nothing was too much trouble, every request we had was dealt with efficiently and with graciousness. The room was always clean and fresh and the general areas were also clean. Of special mention is Agatha who organised our daily travel - she went above and beyond to ensure we travelled safely, comfortably and efficiently even in the crazy traffic of Kampala. All the drivers were courteous and helpful with one in particular waiting 2 hours when an appointment overrun. If you are looking for somewhere where you feel looked after then I would definitely book at The Metropole.
Bodde här 5 nätter i februari 2018
Svar från James Nakisa 13 mars 2018
Dear Guest Greetings from Metropole Hotel Kampala Your feedback was extremely valuable to us. It means a lot to us to hear when we have had a success. All comments were worth reading and learning from. We were more than happy to be your residence away from home, and we look forward to welcoming you again

8/10 Bra

Jan Bisumbule Hedegaard

Gillade: Personal och service och rummets bekvämlighet
Ikke helt perfekt. Men acceptabel!
Rengøringen var ikke helt god. Virkede lidt som der ikke helt var styr på rengøringen af rummene. Man kunne godt se at hotellet var gammelt og slidt. Men alt det blev helt og opvejet af et utroligt flink, smilende og meget hjælpsom personale. Så alt i alt 3 1/2 stjerne jeg vill ikke betænke mig på at benytte hotellet igen!
Bodde här 2 nätter i november 2017

8/10 Bra

helle

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 5 nätter i september 2017

6/10 Okej

Johanna

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 4 nätter i september 2017

8/10 Bra

Shiraz

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good experience.
Hotel was located in a good spot. Overall experience was good. Staff were friendly and helpful. More TV channels would have been nice.
Bodde här 3 nätter i augusti 2017

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Rooms on street side are loud. Great staff. Location close to clubs. Good food.

6/10 Okej

Verifierad resenär

Gillade: Personal och service och rummets bekvämlighet
The facilities are sufficient, although do show some wear and tear, though this may add to the experience of your visit. Internet service is slow, but can handle most email needs.

2/10 Väldigt dåligt

Pradeep

1st time booked hotel from Hotels.com and screwd
Not much issue with hotel but screwed with hotels.com

6/10 Okej

Verifierad resenär

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Basic
The hotel is in a pretty convenient location but is very basic and over priced.

8/10 Bra

KivuluTravelor

Gillade: Renlighet, personal och service och rummets bekvämlighet
very nice hotel
very nice hotel. comfort, amenities, restaurant all very nice. Excellent breakfast buffet. Bed was very, very comfortable. Hall lights often turned off, poor visibility to room. Internet spotty, but were upgrading room connetions,. (fine in lobby)

6/10 Okej

Robert, california

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
only if I get a room opposite the busy street
This is a clean, safe and comfortable hotel which is reasonablly priced.However one side of the hotel faces a very busy street which may be disturbing.They should consider sound proof windows.They levey a 4% charge for use of credit cards which is not posted but told to you at the time of checking out.This is a scam.