Dear Ebony, We acknowledge your recent feedback regarding your stay at our hotel, and we are genuinely sorry that your experience did not align with your expectations. As a provider of hospitality services, we are dedicated to delivering exceptional service and memorable experiences to our guests. Your feedback is highly valuable to us, and we are committed to taking appropriate measures to address the raised concerns, prevent future occurrences, and improve the overall quality of our services. We hope you will give us another opportunity to serve you in the future and provide you with a more pleasant experience.Sincerely,Hotel Management

Dear Alona, Thank you for taking the time to share that your stay at Extended Stay America was perfect in every way. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Sincerely,Hotel Management

Dear Lisa, Thank you for choosing Extended Stay America for your recent stay. Our goal is to deliver an exceptional stay to every guest, and we thank you for recognizing our efforts. We appreciate you letting fellow travelers know how much you enjoyed your time here. It was a pleasure hosting you, and we hope to see you again very soon.Sincerely,Hotel Management

Dear Neal, Thank you for your excellent review of Extended Stay America! We are delighted our hotel was ideally located for everything you wanted to experience on this visit. We appreciate your business and hope to see you again whenever your travels bring you to the city.Sincerely,Hotel Management

Dear Jessica, Please accept our sincere apologies for the frustrations you experienced due to not receiving the room you booked. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are reviewing this with the concerned team to correct this and avoid future inconveniences. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management

Dear Michael, Thank you for taking the time to share your feedback with us. We are delighted that you found our staff pleasant and friendly, and we appreciate your kind words about our location. However, we apologize for any inconvenience caused by the condition of certain items in your room. Your comments are valuable to us, and we will use them to prioritize necessary repairs and improvements. We strive to provide a comfortable and enjoyable experience for all our guests, and we hope to have the opportunity to welcome you back in the future with an enhanced stay.Sincerely,Hotel Management

Dear Ashley, Our team is grateful that you chose to stay with us and enjoyed the considerate hospitality of our staff. However, we regret that we could not provide you with the flawless experience you deserve, and we sincerely apologize. We have addressed these concerns with our concerned team members and will use them to enhance the guest experience. We invite you to return and let us offer you a more seamless stay.Sincerely,Hotel Management

Dear Deidra, Thank you for staying with us. We apologize for any inconvenience caused by the cleanliness of your unit and the nearby road construction during your stay. Your feedback is valuable, and we'll address these issues to ensure a more pleasant experience for future guests. We appreciate your input and hope to welcome you back under improved circumstances.Sincerely,Hotel Management

Dear Allen, Thank you for your review of our hotel. We apologize for any inconvenience caused by the odor of bug spray in the hallway. Our team takes pest control seriously and occasionally needs to treat areas to ensure the comfort and safety of our guests. We understand the sensitivity to such scents and will take steps to minimize any lingering odors in the future. Thank you for bringing this to our attention, and we appreciate your understanding. We hope to welcome you back for a more pleasant experience.Sincerely,Hotel Management

Dear Kathy, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address them adequately.Sincerely,Hotel Management

Dear PATTY, Thank you for sharing your review and the details surrounding your recent stay. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely, Hotel Management

Dear Sheena, Thank you for choosing Extended Stay America and sharing your experience. We are pleased to see your generous rating; however, we apologize for any disappointment caused. We appreciate your comments regarding our complimentary grab-and-go breakfast and the ice machine. We will share your valuable insights with our team to ensure a more fulfilling experience moving forward. Thanks again for being our guest; we hope to welcome you back soon for the seamless visit you deserve.Sincerely,Hotel Management

Dear Leo, We are sorry to hear about the inconvenience you experienced during your stay. Please accept our sincere apologies for the issues with the scenery from your window and the elevator. Your feedback is valuable to us, and we have addressed these concerns with our team to ensure improvement and a more convenient stay. We strive to provide a comfortable and pleasant stay for all our guests, and we regret that we fell short of your expectations in this instance. We appreciate your patience and understanding and hope to have the opportunity to welcome you back for a better experience in the future.Sincerely,Hotel Management

Dear Sheena, We are pleased to receive your feedback regarding your recent stay. While we are sorry to hear that the ongoing construction work caused some inconvenience, we appreciate your positive outlook and determination to enjoy your stay. It was such a pleasure to host your visit, and we want to thank you for choosing us. We look forward to many more visits with you!Sincerely,Hotel Management

Dear Danielle, Thank you for being our guest. We regret any inconvenience that may have been caused and apologize for the situation. We will convey these concerns to the proper individuals, and we thank you for bringing this to our attention. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management

Dear HEATHER, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Elizabeth, We apologize for the cleanliness issues you encountered during your stay. It is unacceptable for you to find trash from previous guests in your room. Please rest assured that we take this matter seriously and will address it with our housekeeping team to ensure thorough cleaning procedures are followed. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more pleasant experience in the future.Sincerely,Hotel Management

Dear Ahmed, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We have brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Kansas City.Sincerely,Hotel Management

Dear Drew, We sincerely apologize for the unpleasant experience you had during your stay. Your feedback about the smell of cigarettes and the presence of pests in the bathroom is deeply concerning, and we take it very seriously. Please rest assured that we will address these issues immediately with our housekeeping and pest control teams to ensure that such incidents do not recur. We appreciate you bringing this matter to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Jessica, Thank you for taking the time to give us feedback about your recent stay. We apologize for the inconvenience in your room due to a few housekeeping oversights. We will review this issue with our team to ensure a much better future stay; we are very grateful for your patience. We are thankful for the feedback, and it would be our pleasure to welcome you back soon. Sincerely,Hotel Management

Dear Jo, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services and appreciate your feedback. Please know that our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear Zane, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We will look into the instances you mentioned, as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear John, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear John, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Lee, It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We have noted your feedback about cleanliness and appreciate the constructive comments, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely,Hotel Management

Dear Shelbi, Thank you for sharing your feedback about your recent stay. We're pleased to read that the check-in process was easy and that you found the room clean. However, we sincerely apologize for the oversight regarding the missing blanket and regret any discomfort caused. We know how important it is to get a good night's sleep and rest well, so we're sorry we could not make this happen for you. Please be assured we will address this with the concerned for improvement, and we hope you give us another opportunity to meet your expectations on your next stay. Sincerely,Hotel Management