2 outdoor pools
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Recensioner av Mercure Karawang

4 out of 5
Mercure Karawang
Jl Galuh Mas Raya, Teluk Jambe, Karawang, West Java

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 11 av 50 recensioner" "
8 - Bra i betyg. 31 av 50 recensioner" "
6 - Okej i betyg. 3 av 50 recensioner" "
4 - Dåligt i betyg. 3 av 50 recensioner" "
2 - Väldigt dåligt i betyg. 2 av 50 recensioner" "

8,0/10

Renlighet

8,2/10

Personal och service

7,2/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

YOHEI

Bodde här 1 natt i februari 2024

4/10 Dåligt

wong

Affärsresenär
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Renlighet
Ant around and smelly towel
Bodde här 2 nätter i januari 2024

8/10 Bra

sungkwan

Affärsresenär
Gillade: Personal och service och rummets bekvämlighet
가격대비 지낼만 합니다
가격대비 만족합니다 조식도 맛있고 서비스도 괜찮았어요 주변에 편의 시설도 좋았어요 다만 호텔룸에 카펫이 조금 지저분하고 로컬투숙객들이 아침에 복도에 앉아있는 모습이 보기에 안좋았어요
Bodde här 1 natt i december 2023

8/10 Bra

sungkwan

Affärsresenär
Gillade: Personal och service och rummets bekvämlighet
가격대비 좋아요
가격대비 아주 좋아요
Bodde här 1 natt i december 2023

4/10 Dåligt

ENCHING

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 8 nätter i oktober 2023

8/10 Bra

Masahiko, Kobe

Affärsresenär
Gillade: Personal och service
There are many restaurants nearby, that's convenient. The staffs are generally friendly and kind. Only room facility is rather old. I found only the towels big so wanted some face towels..
Bodde här 3 nätter i juli 2023

8/10 Bra

Masahiko, Kobe

Affärsresenär
Gillade: Personal och service
Staffs are generally kind and friendly. Roon facility is not bad but a bit old. Not many choisces of the hotels and it is fair levle to stay.
Bodde här 2 nätter i augusti 2023
Svar från M Revy Gunadi Assistant Front Office Manager 7 aug. 2023
Dear Mr Masahiko,We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,M Revy GunadiAssistant Front Office Manager

10/10 Fantastiskt

IDRIS

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent keep it like that
Bodde här 2 nätter i maj 2023

2/10 Väldigt dåligt

Joon Loong

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This hotel is not even up to 3 stars standard.
Bodde här 1 natt i april 2023

8/10 Bra

Pupung S

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
It was a ver clean and convenient hotel.
Bodde här 12 nätter i juni 2022

10/10 Fantastiskt

Ryuji

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i mars 2022

10/10 Fantastiskt

Ho Seong

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2021
Svar från Kharisma Alam 6 jan. 2022
Dear Mr.Ho Seong on, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Karawang. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Kharisma Alam Assistant Front Office Manager

4/10 Dåligt

makoto

Gillade inte: Renlighet, personal och service och rummets bekvämlighet
値段の割に 部屋があまりきれいではない 朝食が粗末
Bodde här 1 natt i februari 2021
Svar från Kharisma Alam 17 apr. 2021
Dear Mr.Makoto Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Kharisma Alam Assistant Front Office Manager

8/10 Bra

YOSHIHIRO

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2021
Svar från Kharisma Alam 17 apr. 2021
Dear Mr. Yoshihiro, Thank you for your time to share your experience while you stay with us. We are gladly to hear you have good experience stay with us. We are looking forward to see you again next visit. Sincerely, Kharisma Alam Assistant Front Office Manager

8/10 Bra

Verifierad resenär

Bodde här 1 natt i oktober 2020
Svar från Dhani 6 nov. 2020
Dear Anonymous Thank you for your score regarding our hotel. Sincerely, Dhani Duty Manager

8/10 Bra

ATSUSHI

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2020
Svar från Mercure Karawang Hotel 20 sep. 2020
Dear Mr. ATSUSHI , We very much appreciate your rating regarding our hotel. Thank you again and we hope your next visit will be as pleasant as the previous one. Sincerely, Viktor A. Sin General Manager

6/10 Okej

Verifierad resenär

Bodde här 1 natt i januari 2020
Svar från General Manager 12 mars 2020
Dear Sir/Madam, Thank you for taking the time to tell us about your experience at Mercure Karawang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We wish that you could share more about your experience during your stay at our hotel. At Mercure Karawang we strive to provide excelent service to every guests and give memorable experience. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Viktor A Sin General Manager

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2020
Svar från Viktor A. Sin 10 okt. 2020
Dear Valuable Guest, Warm Greeting from Mercure Hotel Karawang. We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Viktor A. sin General Manager

8/10 Bra

Verifierad resenär

Gillade: Renlighet och personal och service
Bodde här 1 natt i september 2019
Svar från Viktor A. Sin 10 okt. 2020
Dear Valuable Guest, Warm Greeting from Mercure Hotel Karawang. We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Viktor A. sin General Manager

6/10 Okej

Ken

Gillade: Renlighet och personal och service
Wifiの繋がりが良く無かった。
Bodde här 1 natt i augusti 2019
Svar från Dhani 6 nov. 2020
Dear Ken on Sorry for the inconvenience regarding wifi connection when you stay with us. We already take action and follow up this matter. We hope to seeing you soon on your next stay with us. Regards, Dhani Duty Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i augusti 2019
Svar från Dhani 6 nov. 2020
Dear Anonymous Thank you for your score. Sincerely, Dhani Duty Manager

10/10 Fantastiskt

ran, チカラン

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
毎週日曜日に開催される朝市のために、ここに泊まりました。 スイートルームには広いシャワールームがあり、何と言っても浴槽は大きくて深くとても快適でした。水圧は少し弱いのでお湯を溜めるには少し時間がかかります。 スタッフの接客は素晴らしく、トラブルにも迅速な対応でした。 朝食は5段階中３。補充がされていなく空のままのトレーが目立ちました。朝市やモールなどにも近く、便利な場所です。
Bodde här 1 natt i augusti 2019
Svar från Dhani 6 nov. 2020
Dear ran on Many thank you for your good score for our hotel. Some point that you mention in your comment, already been in our improvement list and right now, we already improve it. We will be happy to welcome you again in your next visit Sir. See you again. Regards, Dhani Duty Manager

10/10 Fantastiskt

Verifierad resenär

Bodde här 1 natt i juli 2019
Svar från Dhani 6 nov. 2020
Dear Anonymous Thank you for your feedback score. Sincerely, Dhani Duty Manager

10/10 Fantastiskt

Verifierad resenär

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Pelayanan yang memuaskan dan tempat yang menyenangkan
Bodde här 1 natt i juli 2019
Svar från Dhani 6 nov. 2020
Dear Anonymous Terima kash atas komentar dan skor yang telah diberikan. Kami akan selalu menjaga dan meningkatkan kualitas dari pelayanan hotel kami. Regards, Dhani Duty Manager

8/10 Bra

Kim

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i juni 2019
Svar från Dhani 6 nov. 2020
Dear Mr. Kim Thank you for your feedback score. Sincerely, Dhani Duty Manager

8/10 Bra

jusak

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Libur lebaran
Proses cek in agak lama krn sehari sebelumnya hotel full dan cek out bersamaan di waktu yg mepet. Tp petugas cukup sabar melayani dengan senyuman.
Bodde här 1 natt i juni 2019
Svar från Dhani 6 nov. 2020
Dear Mr. Jusak on Terima kasih atas komentar dan skor yang telah diberikan perihal hotel kami ketika Mr. Jusak on menginap bersama kami. Mohon maaf atas ketidaknyamanannya perihal jeda waktu ketika check-in proses. Kami akan memperbaikinya agar waktu proses menjadi tidak terlalu lama. Kami sangat menunggu kedatangan Mr. Jusak on kembali di hotel kami. Sampai bertemu kembali. Regards, Dhani Duty Manager

8/10 Bra

Verifierad resenär

Bodde här 1 natt i maj 2019
Svar från Dhani 6 nov. 2020
Dear Anonymous Thank you for your score. Sincerely, Dhani Duty Manager

8/10 Bra

Foo

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i maj 2019
Svar från Dhani 6 nov. 2020
Dear Mr. Foo on Thank you for your feedback score. Sincerely, Dhani Duty Manager

8/10 Bra

Verifierad resenär

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
this is a good hotel to stay in karawang. if we could get 2 tooth brash for 2 persons, it will be better hospitality for travelers.
Bodde här 1 natt i maj 2019
Svar från Dhani 6 nov. 2020
Dear Anonymous Many thank you for your feedback and score. We are truly sorry, for the toothbrush set up in the room. this matter already inform to our team and fixed immediately. I hope you come again in our hotel. We invite you next stay. Sincerely, Dhani Duty Manager

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i mars 2019
Svar från Dhani 6 nov. 2020
Dear Anonymous Thank you for your feedback score. Sincerely, Dhani Duty Manager

8/10 Bra

PCR, Earth

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
非常にきれいなホテル。周囲にモール等もあり、便利
Bodde här 1 natt i februari 2019
Svar från Dhani 6 nov. 2020
Dear PCR Thank you for your good feedback and score. Regards, Dhani Duty Manager

8/10 Bra

Verifierad resenär

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i februari 2019
Svar från Dhani 6 nov. 2020
Dear Anonymous Thank you for your feedback score. Sincerely, Dhani Duty Manager

8/10 Bra

Mohd Hirman

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Good location but poor reception
Reception do not have proper booking record for my booking. I booked 2 nights but they prepare only for 1 night. I booked smoking room but rooms is not ready I asked receipt when checkout but they said it already issued by hotel.com but i actually paid it at hotel. However, hotel location is near to few shopping mall. Many restaurant nearby and not far from KIIC
Bodde här 2 nätter i januari 2019
Svar från Dhani 6 nov. 2020
Dear Mr. Mohd. Hilman First, I would like to say thank you for your comment. We really need your input for our base to improvement. I am on behalf of our team would like to deeply apologize for your inconvenience when you come to our hotel. We already made improvement since then. We hope to seeing you soon stay with us again next time. Once again, many thank you for your feedback. Regards, Dhani Duty Manager

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
清潔感あり、設備も良好です。 エレベーターが止まったりして良くありません。
Bodde här 1 natt i oktober 2018
Svar från Dhani 6 nov. 2020
Dear Anonymous I am truly sorry for the inconvenience. regarding this matter, we already fixed and improve it better than before now. Once again, thank you for your comment. We will give you best service next time. Sincerely, Dhani Duty Manager

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2018
Svar från Dhani 6 nov. 2020
Dear Anonymous Thank you for your feedback score. Sincerely, Dhani Duty Manager

8/10 Bra

Edward

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juni 2018
Svar från Dhani 6 nov. 2020
Dear Mr. Edward Thank you for your feedback score. Sincerely, Dhani Duty Manager

8/10 Bra

Hanli

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice hotel but spa needs improvement
Being a fairly new hotel, the conditions are good in terms of cleanliness, comfort, food and overall environment. The staff are very helpful and hospitable. I only have comments on the spa for improvement. Firstly, the lights are too bright for relaxation. Service level of therapist and hygiene must be improved. I apparently saw the therapist hung back the same robe for the next customer. The therapist should also have the courtesy to wait for me change back my clothing before clearing the room. That was quite disturbing. I will return to the hotel for staying but not visit the spa.
Bodde här 2 nätter i januari 2018
Svar från Dhani 6 nov. 2020
Dear mr. Hanli Many thank your for your feedback and comment regarding our hotel when you stay with us. For the spa issue, we already fixed it and made improvement, thank you for your helpful reviews. Your feedback is become our foundation to make improvement to become better. Once again, thank you Mr. Hanli. I hope to seeing you again in this last month of the year 2020, visit and stay with us. Sincerely, Dhani Duty Manager

8/10 Bra

bindu, kuala lumpur

Gillade: Renlighet, personal och service och rummets bekvämlighet
Nice hotel with good breakfast
I was pleasantly surprised with this hotel in Karawang. Check in was damn fast and easy. Rooms were decent. Bathroom was quite small though, especially toilet area. Otherwise no complaints on room, it had amazing view from room. Breakfast was really good and staff were courteous. In Room dining options could have more asian menu rather than just japanese. I would recommend this place in karawang.
Bodde här 1 natt i januari 2018
Svar från Dhani 6 nov. 2020
Dear Mr. Bindu Thank you very much for you positive feedback. We really appreciate it and will be share to all of our team. Thank you and I really hope to seeing you again in the last few months of 2020, visit and stay, also maybe spend new years eve with us. Regards, Dhani Duty Manager

8/10 Bra

PRASERT

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i november 2017
Svar från Rusiansyah 5 jan. 2018
Dear Our Valuable Guest, Warm Greeting from Mercure Hotel Karawang. We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teuku Rusiansyah General Manager

10/10 Fantastiskt

SOK CHAN

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2017
Svar från Rusiansyah 5 jan. 2018
Dear Our Valuable Guest, Warm Greeting from Mercure Hotel Karawang. We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teuku Rusiansyah General Manager

8/10 Bra

PC, Earth

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
快適なホテル
広がり続けるカラワンに位置するホテル。建設後間もなく、非常にきれいで快適なホテル。日本料理レストランもある。
Bodde här 1 natt i november 2017

8/10 Bra

PC, Earth

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
快適なホテル
急速に発展し続けるカラワンに新設されたホテル。室内も広く快適に過ごせた。ホテル内には日本食レストランもあり、朝食も美味しかった。
Bodde här 1 natt i november 2017
Svar från Dhani 6 nov. 2020
Dear PC どうもありがとうございました 敬具 Dhani Duty Manager

8/10 Bra

Fitrotul

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Breakfast was average, good location near to the Malls area with walking distance, room was comfortable but at late night you can hear the loud music from the Hotel bar especially on Weekend.
Bodde här 7 nätter i september 2017
Svar från Dhani 6 nov. 2020
Dear Fitrotul Thank you very much for your feedback. We already taken noted all point that showed in your comment. We absolutely will be improve it to become better. Once again, thank you for your feedback. I hope to welcome your next visit with us. Regards, Dhani Duty Manager

2/10 Väldigt dåligt

AKI, Indonesia

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Staff & System is the poorest level (スタッフレベル最悪レベル）
事前決済したにも関わらずホテルで確認できず、30分待たされた挙句に、後日ホテルから二重請求あり（勝手にカードから引き落とし→カード履歴にも2回分の請求あり）。ホテル自体の設備・環境が良いだけに、宿泊費を架空請求し、勝手にカードから引き出す辺りはホテルのシステムは最悪。色々なホテルに宿泊したが、こんな悪徳ホテルは初めて。 クレームをつけ返金請求中。好きだったホテルだけに残念。受付女性のスタッフレベルが過去最低レベル。チェックインまでも30分以上・・・設備の良さにスタッフがついていっていない 朝食はとてもおいしく、品数も多い
Bodde här 1 natt i augusti 2017
Svar från Dhani 6 nov. 2020
Dear Mr. AKI ご不便をおかけして申し訳ございません. Your reviews already shared, fixed and improved by our team. We guarantee you that it will not happen again now then next time. We hope to seeing and welcome you again in our hotel Mr. AKI コメントありがとうございます Regards, Dhani Duty Manager

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Acceptable
Acceptable
Svar från Dhani 6 nov. 2020
Dear Anonymous Thank you for your feedback score. Sincerely, Dhani Duty Manager

6/10 Okej

KENICHIRO

ショッピングセンターの近くで便利
朝食は種類も多くよかったですが、野菜サラダバーの内容はもう少し充実して欲しいです。
Svar från Dhani 6 nov. 2020
Dear Mr. Kenichiro Thank you very much for your good feedback. Regards, Dhani Duty Manager

8/10 Bra

おじさん, 関東

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
KCP モールに隣接した　便利な立地
新しく清潔で、便利な立地です。 日本食レストランくのいちは、真の日本食とは言えないけどカラワンの立地を考えるとまあまあと思いましょう。 カラワンのため、ビール、酒の購入はまづ無理です・・・。 両替もホテルフロントでは　ドル　のみ。　モール内にあります。
Svar från Dhani 6 nov. 2020
Dear おじさん Thank you for your comment. We already improved the point that you mention in your comment. We hope to seeing you come and visit with us. Regards, Dhani Duty Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
nice hotel close to all shopping mall
the hotel is very beautiful, clean and nice to stay.
Svar från Teuku Rusiansyah 12 juli 2016
Dear Mr. David, We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Fantastiskt

david, melbourne , australia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
wonderful hotel, possibly the best in karawang
great experience, hotel staff can not do enough to make stay good. very good facilities including pool. location great, near shopping malls. seems very busy, but no noise intrusion in hotel. felt like a safe area to be, but many security at and in malls, not sure why as i walked around at night with no personal security concerns. but i am used to living in large citys and this probably helps with personal confidence. Hotel is beutifuly appointed and exeptionally clean. the staff are wonderful and very attentive. Breakfast was interesting, not western, chicken porridge not my taste, but flavour appreciated by many Japanese clients. not much english spoken in Karawang, especialy outside hotel, but with a little indonesian got along very well. can not say enough to recommend this hotel when staying in Karawang
Svar från Dhani 6 nov. 2020
Dear Mr. David Thank you very much for your time given to comment for our services when you stay with us. We always strive to focus keep our services and improve it to become better than before. Regards, Dhani Duty Manager