First of all, I hope the manager or someone in charge reads this, because the staff is really amazing (spec CJ who made our song-kran unforgettable, he had amazing taste for service and his English was really advanced compared to others who we met in Thailand)
I've been staying at this hotel 3 times now, 2007, 2013 and 2018. It's still my choice and I will go there again, there's tho one thing I'm really disappointed with... It's the theming... you used to have a beach theme, with paintings of beaches in the room, colourful pillows and rocks between the bathroom and bedroom... now it's fashion? Why? Why is our room London themed? I did not go on a 15 hour flight just to come to London, I came to Thailand, to the sun, to beaches. This made me just feel like you lost grip of why people visit Thailand. There's two paintings above the pool that not only look horrible, they triggerd my epilepsy. Don't continue with this fashion theme please, renovate the place and take back the beach theme or something that represents Thailand.