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Recensioner av Hotel Eldorado at Eldorado Resort

3.5 out of 5
Hotel Eldorado at Eldorado Resort
3762 Lakeshore Road, Kelowna, BC

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 473 av 862 recensioner" "
8 - Bra i betyg. 253 av 862 recensioner" "
6 - Okej i betyg. 81 av 862 recensioner" "
4 - Dåligt i betyg. 42 av 862 recensioner" "
2 - Väldigt dåligt i betyg. 13 av 862 recensioner" "

9,2/10

Renlighet

8,8/10

Personal och service

8,8/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

8/10 Bra

Anders

Bodde här 2 nätter i september 2023
Svar från Peter 25 sep. 2023
Thank you for the review! We're glad you enjoyed your stay with us, and we hope to see you again!

10/10 Fantastiskt

Elanna

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Beautiful spot. Clean, updated rooms.
Bodde här 1 natt i maj 2024

6/10 Okej

Arlene

Affärsresenär
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
It is a beautiful hotel in a beautiful location. There was absolutely no service. They had no reception just a sign to walk to neighbouring property which was a rather long walk with my luggage. I checked in there and then I had to walk all the way back. There was no type of shuttle back. It was cold and windy. There is also poor entry access back to the hotel. There was also no room service. I had to walk down to restaurant order food and wait for it. I do not think I will ever stay there again unless I have access to a car. The lack of service is the worst I have ever experienced.
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Cameron

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Marieme 16 maj 2024
Dear Cameron,Thank you for the five stars rating.We are glad that you enjoyed your stay and hope to see you again soon!Warm Regards

8/10 Bra

Paul

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice resort property.
Bodde här 1 natt i april 2024
Svar från Marieme 14 maj 2024
Dear Paul,Thank you for the great rating !We are glad that you enjoyed your stay at the Resort and hope to see you again soon.Warm Regards,

6/10 Okej

brian

Reste med familjen
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Well It was a nice place however no VIP benefit and a ridicules resort fee. Front desk knew nothing about a VIP benefit. Biggest complaint was the ridiculous "resort fee" of $30 a day. Here is what you get for the $30 resort fee. A self serve water filling station and free coffee in the morning. I guess you are paying for the beach but if it is too cold to enjoy the beach than it sucks to be you. Will not stay again because of this fee.
Bodde här 6 nätter i april 2024
Svar från Marieme 14 maj 2024
Dear Brian,We are sorry to read that you would not stay with us again. Your VIP benefit was free self parking and has been applied. Our resort guests can enjoy an array of perks such as a complimentary wine tastings, yoga sessions, access to our indoor and outdoor pools, sauna and steam room. We would like to apologies if it was not communicated to you upon check in. We hope to have the opportunity to welcome you back.Warm Regards,

10/10 Fantastiskt

Kiranjit

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good property
Bodde här 1 natt i maj 2024
Svar från Marieme 14 maj 2024
Dear Kiranjit,Thank you for the great rating !Warm Regards

4/10 Dåligt

Anthony, Calgary

Reste med familjen
Gillade inte: Renlighet, personal och service och bekvämligheter
No check in at front desk directed to walk to property next door to check in, with luggage etc..?? then walk back to where we parked started at Hotel.. Spend the 16hr and have a front desk clerk to check your guests in . at the hotel they booked at the Eldorado ..not the maneta?? what ever its called
Bodde här 1 natt i maj 2024
Svar från Marieme 14 maj 2024
Dear Anthony,We would like to sincerely apologies about the inconvenience you experienced during your stay. We always strive to give the best service to our guests and we are sorry that we did not meet your expectations. We hope to see you again to have the opportunity to change your impressions.Warm Regards

8/10 Bra

George

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The dinning facility and service were good. Request for extra pi;;ow was ignored . I also preordered 6 soft drinks was was ignored prior to our arrival and when delivered were in glasses rather than cans or bottles.
Bodde här 1 natt i maj 2024
Svar från Marieme 14 maj 2024
Dear George,Thank you for the great rating !We would like to sincerely apologies about what happened with your drinks order and will make sure to use your feedback to improve and get better.Warm Regards,

4/10 Dåligt

Kanika

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Marieme 5 maj 2024
Dear Kanika,Thank you for taking the time to leave us a rating.Do not hesitate to reach out to msall@eldoradoresort.ca if you wanted to share more details about your experience at the Resort.Warm Regards,

10/10 Fantastiskt

NEDDY

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice rustic accommodation
Bodde här 1 natt i maj 2024
Svar från Marieme 5 maj 2024
Dear Neddy,Thank you for the great rating.We are glad that you enjoyed your stay and hope to see you again soon!Warm Regards,

10/10 Fantastiskt

Tania

Bodde här 1 natt i april 2024

10/10 Fantastiskt

Christopher

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It’s my families favourite hotel in Kelowna. Everything was great about this hotel except one thing. Poor cable package for sports, was unable to watch any NHL playoffs from my room. And it sounds like we never received Expedia VIP perk. But location, service is second to none.
Bodde här 3 nätter i april 2024
Svar från Summer T 30 apr. 2024
Dear Christopher,Thank you for choosing us and for the incredible rating! Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. We’ll continue working hard to make every experience at Eldorado Resort exceptional and memorable.We hope to welcome you back to our resort in the future!

8/10 Bra

Ashley, Maple ridge

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
:)
Bodde här 1 natt i mars 2024
Svar från Marieme 28 apr. 2024
Dear Ashley,Thank you for the great rating.We hope to see you again soon :) Warm Regards,

10/10 Fantastiskt

Kai

Bodde här 1 natt i april 2024
Svar från Marieme 14 maj 2024
Dear Kai,Thank you for the great rating !Warm Regards,

10/10 Fantastiskt

Nancy

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful property. The room was cozy and inviting with a modern nespresso maker. The thing that I liked best of all was that the room was absolutely spotlessly clean. Well done to the housekeeping staff.
Bodde här 2 nätter i april 2024
Svar från Marieme 24 apr. 2024
Dear Nancy,Thank you for your kind words. Our housekeeping staff will be delighted to hear your feedback.We hope to see you again soon!Warm Regards,

10/10 Fantastiskt

lingyu

Bodde här 3 nätter i april 2024
Svar från Marieme 14 maj 2024
Dear Lingyu,Thank you for the great rating !Warm Regards,

10/10 Fantastiskt

Kirsti

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
This was such a quaint gorgeous place to spend a few days thank you for such a wonderful experience!
Bodde här 2 nätter i april 2024
Svar från Marieme 11 apr. 2024
Dear Kirsti,Thank you for your kind words. We are thrilled that you had a wonderful experience at the Resort and can't wait to welcome you back!Warm Regards,

10/10 Fantastiskt

Walker

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great place
Bodde här 1 natt i april 2024
Svar från Tobe, Front Office Supervisor 10 apr. 2024
Dear Mr. Lee,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Fantastiskt

Mae

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was clean, roomy and quiet. We enjoyed the hot tub & pool. Having the bathrobes was great when we went to the pool.
Bodde här 2 nätter i april 2024
Svar från Tobe, Front Office Supervisor 10 apr. 2024
Dear Ms. Jong- Bowles,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Fantastiskt

Al

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Old style hotel. Lovely
Bodde här 1 natt i mars 2024
Svar från Marieme 5 apr. 2024
Dear Al,Thank you for the great review.We can't wait to welcome you back at the Resort!Warm Regards,

10/10 Fantastiskt

Nancy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Marieme 5 apr. 2024
Dear Nancy,Thank you for the five stars rating.We hope to see you again soon!Warm Regards,

8/10 Bra

Isabel

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Enjoyed our stay. Super comfy bed!
Bodde här 3 nätter i mars 2024
Svar från Marieme 4 apr. 2024
Dear Isabel,Thank you for the great review. We are glad that you enjoyed your stay and hope to see you again soon!Warm Regards,

10/10 Fantastiskt

chloe

Bodde här 1 natt i mars 2024
Svar från Marieme 24 apr. 2024
Dear Chloe,Thank you for the five stars rating.We are glad that you enjoyed your stay and hope to see you again soon!Warm Regards,

10/10 Fantastiskt

Bandhan

Excellent
Bodde här 2 nätter i mars 2024
Svar från Tobe, Front Office Supervisor 1 apr. 2024
Dear Mr. Bandhan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Fantastiskt

Linh

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Marieme 24 apr. 2024
Dear Linh,Thank you for the five stars rating.We are glad that you enjoyed your stay and hope to see you again soon!Warm Regards,

10/10 Fantastiskt

Michael

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing view, amazing room! Definitely worth the off season visit.
Bodde här 1 natt i mars 2024
Svar från Tobe, Front Office Supervisor 1 apr. 2024
Dear Mr. Glover,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Fantastiskt

Lakshmikanth

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Tobe, Front Office Supervisor 15 apr. 2024
Dear Mr Challa,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Bra

Adam

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Marieme 22 mars 2024
Dear Adam,Thank you for the great rating.We hope to see you again soon!Warm Regards,

10/10 Fantastiskt

Manpreet

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good
Bodde här 2 nätter i mars 2024
Svar från Tobe, Front Office Supervisor 17 mars 2024
Dear Mr Singh,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 Dåligt

jennifer

Reste med sin partner
Gillade: Renlighet
Gillade inte: Bekvämligheter och boendets skick och faciliteter
get the tv working
Bodde här 1 natt i mars 2024
Svar från Marieme-Front Office Manager 15 mars 2024
Dear Jennifer,We are sorry to hear that your TV was not working. Our maintenance team can assist anytime with this kind of issues. Warm Regards,

10/10 Fantastiskt

eddie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The lake/mountain views are amazing
Bodde här 1 natt i mars 2024
Svar från Tobe, Front Office Supervisor 10 mars 2024
Dear Mr. Eddie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Bra

Kenneth

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Only issue was that the two properties (Eldorado and Mateo) are jointly managed and we had to go to Mateo to check in/out and when our key cards stopped working we had to go back to the other property to get it fixed. Also, time of year and not very busy so some amenities closed, but the room was wonderful, lounge was spectacular and the staff all wonderful. Will definitely go back.
Bodde här 2 nätter i mars 2024
Svar från Marieme 8 mars 2024
Dear Kenneth,Thank you for the great rating. We are glad that you enjoyed your stay and can't wait to welcome you back!Warm Regards,

10/10 Fantastiskt

Allan

Bodde här 1 natt i mars 2024
Svar från Marieme 28 mars 2024
Dear Allan,Thank you for the great rating!Warm Regards,

8/10 Bra

Dirk

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
.
Bodde här 1 natt i mars 2024
Svar från Tobe, Front Office Supervisor 3 mars 2024
Dear Mr.Ottevangers,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 Dåligt

Sheila

Reste med familj och småbarn
I carried all my items into the hotel, along with my toddler, to find out you cant check in at the hotel and I had to go to The Manteo to check in. Thats weird. And inconvenient. I walked in the cold over to Manteo to check in. My toddler complaining she was freezing so I ended up carrying her. I probably wont stay at The Eldorado again because of that. It’s too much of a hassle.
Bodde här 1 natt i februari 2024
Svar från Tobe, Front Office Supervisor 29 feb. 2024
Dear Ms.Chutskoff,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 Bra

Diana

Bodde här 1 natt i februari 2024
Svar från Marieme 21 mars 2024
Thank you for the four stars rating Diana.We hope to see you again soon !Warm Regards,

2/10 Väldigt dåligt

Oluwatobi

Reste i grupp
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
No staff at the front desk. You have to walk 4minutes to a different hotel to check in and out
Bodde här 1 natt i februari 2024
Svar från Summer T 12 mars 2024
Dear Ms. Oluwatobi,Thank you for taking the time to leave us a review.First of all, our sincerest apologies for the inconvenience you experienced. However, we're so glad that you've enjoyed your recent stay at Manteo Hotel at Eldorado Resort. We hope to welcome you back for another excellent experience.Regards,

10/10 Fantastiskt

Al

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Always a great stay at the Eldorado. The hot tub and pool are always a nice added feature.
Bodde här 2 nätter i februari 2024
Svar från Marieme-Front Office Manager 20 feb. 2024
Dear Al,Thank you for the great rating and review.We hope to see you again soon!Warm Regards,

10/10 Fantastiskt

Elena

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Thank you for the relaxing weekend
Bodde här 3 nätter i februari 2024
Svar från Marieme-Front Office Manager 20 feb. 2024
Dear Elena,You are welcome. We are delighted to read that you enjoyed your stay and can't wait to welcome you back at the Resort!Warm Regards,

8/10 Bra

Denis

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
older venue but has charm beautiful summer location
Bodde här 2 nätter i februari 2024
Svar från Tobe, Front Office Supervisor 20 feb. 2024
Mr. Van Raes,Thank you for taking out the time to leave us a review!Your feedback is highly appreciated as it enable us grow as a unit and improve where necessary. We are glad you enjoyed your stay and we look forward to welcoming you again soon.Take care and stay safe

10/10 Fantastiskt

Niki

Bodde här 1 natt i februari 2024
Svar från Marieme 21 mars 2024
Thank you for the 5 stars rating Niki.We hope to see you again soon !Warm Regards,

10/10 Fantastiskt

Susan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great view of the lake and marina! Love the heritage quality of the hotel.
Bodde här 1 natt i februari 2024
Svar från Tobe, Front Office Supervisor 20 feb. 2024
Ms. DericksonThank you for taking out the time to leave us a review!Your feedback is highly appreciated as it helps us grow as a team and improve where necessary. We are elated that enjoyed your stay here with us and also got to bask in the lovely view of the lake. We look forward to welcoming you again soon

10/10 Fantastiskt

Tyler

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Igne at the front desk is amazing. Made our stay that much better.
Bodde här 1 natt i februari 2024
Svar från Tobe, Front Office Supervisor 20 feb. 2024
Mr. Walraven,Thank you for taking out the time to leave us a review!Your feedback is very important to us as it helps us improve where necessary and grow as a unit. Inge truly is a phenomenal front desk agent and I will do well to inform her about your comment. We look forward to welcoming you again soon

10/10 Fantastiskt

Marty

Bodde här 1 natt i januari 2024
Svar från Marieme 3 feb. 2024
Dear Marty,Thank you for the 10 stars rating.We hope to see you again soon!Warm Regards,

10/10 Fantastiskt

Graham

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från Jessica 30 jan. 2024
Dear Graham, Thank you so much for the 5/5 review! We are very glad that you enjoyed your visit with us and hope to see you again! Warm regards, Jessica

10/10 Fantastiskt

Scott

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Inga was amazing. She catered to our needs, and went above and beyond with her customer service. We would stay again based on her customer service alone.
Bodde här 1 natt i januari 2024
Svar från Marieme 25 jan. 2024
Dear Scott,We are delighted to read your feedback. Inge will be thrilled to hear these kind words. It's truly our pleasure to be of service to all of you. The entire team will be looking forward to welcoming you back at the Resort!Warm Regards,

10/10 Fantastiskt

Leigh

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Jessica 21 jan. 2024
Dear Leigh, Thank you so much for the 5/5 review! We are so glad that you had a great stay with us and hope you will visit again on your next trip to Kelowna! Warm regard, Jessica

8/10 Bra

jason

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice love the boardwalk
Bodde här 1 natt i januari 2024
Svar från Marieme 13 jan. 2024
Dear Jason,Thank you for the 4 stars rating. We hope to see you again soon !Warm Regards,

10/10 Fantastiskt

Jim

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff and amenities were top notch! Inge is a great concierge and truly catered to our needs and gave us the perfect stay! A picturesque location with a great atmosphere… what’s not to like? 5 stars all over!
Bodde här 1 natt i december 2023
Svar från Jessica 7 jan. 2024
Dear Jim, Thank you so much for the great review! We are very glad you enjoyed the staff and the amenities and hope we will see you again very soon!Warm regards,Jessica