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Recensioner av Amara Comfort Resort

Amara Comfort Resort
Cumhuriyet Mahallesi, Ahu Unal Aysal Cd No. 33, Kemer, Goynuk

Recensioner

6,2
10 - Fantastiskt i betyg. 5 av 19 recensioner" "
8 - Bra i betyg. 4 av 19 recensioner" "
6 - Okej i betyg. 2 av 19 recensioner" "
4 - Dåligt i betyg. 3 av 19 recensioner" "
2 - Väldigt dåligt i betyg. 5 av 19 recensioner" "

7,0/10

Renlighet

6,4/10

Personal och service

6,8/10

Bekvämligheter

7,0/10

Boendets skick och faciliteter

5,4/10

Hållbarhet

Recensioner

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet och personal och service
Så där, kommer inte vilja åka dit igen
Det var under vår förväntningar. Hotell är fint i sig och ligger jättebra läge. Men mycket var gammalt, behövs renoveras snarast, dåligt rumstädning och allmänt utrymme var inte heller så fräsch. Personalen var inte alls trevliga och speciellt de som jobbade receptionen. Jag saknade leende. Kanske berodde på att det va lite personal för så många gäster. För att hotellet var full med folk. Ibland var det svårt hitta plats i matsalen på middagar. Maten var väldigt bra. Underhållningar både dag och natt, barnshow var jätte bra och personalen som jobbade med det var också trevliga och hjälpsamma. Generellt va vi nöjda om man bort se de bitarna, men hade önskat att de förbättrat sig så att man ska vilja åka tillbaka igen.
Bodde här 10 nätter i juli 2023
Svar från Guest Ralations Manager 28 sep. 2023
Dear guestsThank you for choosing our hotel and sharing your vacation experiences. We are sorry to read that your stay at our hotel fell below your expectations. We are sorry that you were one of the few who experienced any incidents. I would like to remind you that our hotel accepts guests from all over the world and we always try to help everyone. We would like to underline that our hotel team makes every effort to ensure that every guest has a comfortable stay. We are sorry that you did not feel well and had to go to the hospital. Our Guest Relations department called you and sent a note to meet you but unfortunately you did not show up. They are waiting for you if you are still at the hotel.We would have preferred that you had a better experience at our hotel, but we hope you will give us a second chance to exceed your expectations.Best regards

2/10 Väldigt dåligt

Azardokht

First I didn’t get the room from Expedia , it didn’t work and not appear on the hotel system, my husband in person paid for one night TL 5000. Time for checking from 2pm to 12 am , i called many times to cancel it
Bodde här 1 natt i september 2023
Svar från Guest Ralations Manager 29 sep. 2023
Hello dear Azardokht,As we discussed, you need to send a cancellation request and you will receive a refund from Expedia. We apologize for the inconvenience, if you had stayed we would have been ready to do our best. We look forward to welcoming you back. Best regards

4/10 Dåligt

RUFAT

Reste i grupp
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had double room with a sea view. There was no light bulbs in the first one and sockets near the beds.. Foods are the same every day, there's no scissors, iron and etc. which should be exist because it's a 5* all inclusive hotel. Cleaning of the rooms were poor, pool is very dirty, male staff is always trying to flirt with female quests, even if they have male partners, who for example has gone to the WC. Drinks are not original (Jack Daniels, JB, Jameson et .), original ones are only in lobby and they charge for them. We've even experienced the closing of 24/7 bar, because we didn't give tip to bartender. After tip they allowed us to stay in the bar... There's too much similar things but I would never suggest this place, because some 3* hotels in Kemer are better than this 5*.
Bodde här 7 nätter i september 2023
Svar från Guest Ralations Manager 28 sep. 2023
Dear Mr. Rufat, Dear guest, we are sorry for the inconvenience you have experienced, if you could contact us and solve your problems on the spot, some drinks in our hotel regarding the bar are served in the J&B and Red lable Lobby bar and Flamingo bar, which are included in the UALL System, this is written in our concept, Falmingo bar is open 24 hours to all our guests +18, In our hotel, washing, dry cleaning and ironing services are paid, and there are no scissors in the room. I would like to remind you that our hotel accepts guests from all over the world and we always try to help everyone. We would like to underline that our hotel team makes every effort to ensure that every guest has a comfortable stay. We are sorry that you did not feel well and had to go to the hospital. We would have preferred that you had a better experience at our hotel, but we hope you will give us a second chance to exceed your expectations.Best regards

8/10 Bra

Tatiana

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
The food variety was great. Wish there were some hand sanitizers in the main restaraunt. The beach is very nice with adequate number of sunbeds and shade.
Bodde här 12 nätter i augusti 2023
Svar från Guest Ralations Manager 28 sep. 2023
Dear Guest,Thank you for taking the time to leave feedback about your stay at our hotel. We are sincerely glad that you have only pleasant emotions and memories of staying with us. It is always a great pleasure to read a comment left by our Guests because these commentaries help us to improve on the growth and quality of our hotel and our services. We hope to welcome you back to in the near future.Best regards,

10/10 Fantastiskt

Andrii

Bodde här 11 nätter i juni 2023

10/10 Fantastiskt

Sergey

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Absolut zu empfehlen!
Das Hotel direkt am Strand. Das Personal durchweg in allen Abteilungen sehr freundlich, zuvorkommend und hilfsbereit. Die Zimmer sind sehr schön und sehr sauber. Das Essen ist ausgewogen und abwechslungsreich. Unser Dank gilt allen Mitarbeitern, die dazu beigetragen haben, das wir einen erholsamen Urlaub hatten. Wir kommen sehr gerne wieder!!!
Bodde här 4 nätter i maj 2023
Svar från Loxia Comfort Resort Kemer 18 juli 2023
Lieber Gastvielen Dank, dass Sie unser Hotel bewertet haben.Es freut uns sehr, dass Sie zufrieden sind.Wir würden uns freuen, Sie in unserem Hotel begrüßen zu dürfen.Mit freundlichen Grüßen

2/10 Väldigt dåligt

IRENE

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very old,dirty hotel with lumited food option
Bodde här 6 nätter i oktober 2022

10/10 Fantastiskt

Jules

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Fun&Sun
Hôtel sympa avec des équipements complets ( hormis salle de musculation à rénover ) Buffet et nourriture de bonne qualité Animateurs sympa, souriant et chaleureux Voir pour ne pas mettre toutes les activités aux mêmes heures et en proposer un peu plus ( foot/basket /activité piscine ) Chambre correct et personnel agréable Point négatif de notre séjour à la boutique de la piscine : se voir proposer de gonfler la bouée de notre fille pour 4 euros car pas acheté chez lui :( Personne très désagréable et suspicieuse
Bodde här 14 nätter i augusti 2022

2/10 Väldigt dåligt

Arezou

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
DO NOT TRUST Sahin ( Night shift manager ), he doesn't honor his word. We were looking for general manager during our 8 days stay and we were not able to talk to him/her. Ladies in front desk are so fake and they ignore us when we asked them about general manager. To Fun&Sun family comfort beach general manager: PLEASE GET OUT OF YOUR OFFICE SOMETIMES AND WALK AROUND TO SEE HOW YOUR PEOPLE ARE TREATING THE CUSTOMERS. I am not sure about turkish people but american customers care a lot about hotel reviews. there was a guyby front desk who worked night shift, and the only person who speaks english, he was the only one who helped us alot and he was very frindly
Bodde här 7 nätter i juni 2022
Svar från Fun&Sun Family Comfort Beach Management. 7 juli 2022
Dear Guest, Primarily, we would like to thank you for choosing Fun&Sun Family Comfort Beach Hotel for your accommodation. As Fun&Sun Family Comfort Beach Hotel family, our goal is to meet the expectations and ensure the pleasure of our guests by offering the highest service quality standards; therefore, we always endeavor to achieve this goal. Your comments and opinions have great importance for us to provide the service standards we aim for. We deeply feel sorry to hear that your accommodation could not meet your expectations. First of all, thank you for your feedback. As Fun&Sun Family Comfort Beach, we would like to state that all our guests, regardless of their race, language, and religion have the same value for us. In your accommodation, complimentarily, we have hosted you in a sea view room instead of a land view room on your reservation. Our guest relations department always provides services for complaints, and we see that you have not informed them about your current complaints and for this reason you could not find a solution for your complaints. All complaints originating from the facility are reported to the relevant departments by our guest relations department and measures and solutions are found for guest satisfaction. Thank you again for sharing your precious comments and opinions with us. Once again, we state that your support is very important to us, and we would be honored to welcome you again at our facility. Fun&Sun Family Comfort Beach Management. Best Regards,

8/10 Bra

Colin

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Family vacation June 2021
A good family all inclusive hotel. Vast majority of guests are from Russia. Hotel is starting to look a bit dated probably due to Covid. The amount to plastic being used for drinks etc is very high and not very eco friendly. Staff were very good.
Bodde här 6 nätter i juni 2021

2/10 Väldigt dåligt

Verifierad resenär

Reste med sin partner
Gillade: Bekvämligheter
Gillade inte: Renlighet och personal och service
It was a horrible stay. I never stayed at a hotel this nasty before. There was roaches all over this hotel. I couldn’t close my eyes for one minute with out seeing a cockroach the rooms don’t look like the pictures. The a/c barely worked. The place smells like stinky people and not breathable. The only good thing I got out of this hotel was the bar tender Ali ozgu he was the only nice one and spoke to us like we were humans. The rest were racists and had there noses up to high and couldn’t even speak proper English. Started speaking in Turkish until they realized my husband speaks Turkish. They looked stupid. This hotel is a waste of money. And I never leave a review but that’s how horrible my stay was. I got home with bites all over my body. And I had to throw my luggage outside because I was scared of bed bugs
Bodde här 1 natt i juni 2021

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Güzel bir haftasonu tatiliydi.Otel çalışanlarına çok teşekkür ederiz.
Bodde här 1 natt i maj 2021

4/10 Dåligt

Ercan

Affärsresenär
Gillade: Renlighet och rummets bekvämlighet
You may think twice before booking a room
Sun, there is for sure. Fun? Think of this twice before booking your holiday at this hotel. It started with a rude behavior of the security guy who does not simply know how to welcome the guests in kind words... Reception kept me waiting about 45 mins, saying that they have not received my payment info from hotels.com, and trying to get the details of my reservation. In the hotel there is a clear discrimination between if you being family/couple or a single traveler when it comes to welcome you or using a kind language. I don't recommend it to stay here for anyone traveling single especially. For families this hotel is always an option with its competitive pricing. Otherwise you may always give it a try and risk your vacation by choosing this hotel. +Service was good, HK and F&B department work hard and well. They are at least smiling young people doing their best, thanks to each of them! Wifi worked amazingly perfect in my room, this was a huge advantage for me. Beach side was good, activities too. Restaurant was average but with a lot of different selections that can make anyone satisfied. Long story in short, Not everything was bad but still I wish I had spent my 3days of holiday somewhere else... My first time to rate a hotel this much low however the main reason of why I do it is that I honestly did not feel very good while I stayed there.
Bodde här 3 nätter i september 2020

8/10 Bra

Olena

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Rummets bekvämlighet
Очень громко музыка
Отель хороший. Питание разнообразное и вкусное. Территория ухоженная и зелёная. Пляж- мелкая круглая галька. Все чудесно, но.... ОЧЕНЬ ГРОМКО МУЗЫКА И АНИМАЦИЯ. Окна нельзя открыть. Нет тишины ни днем, ни ночью. Отель заявляет как семейный. Но трудно представить, как маленьких деток укладывать спать при такой громкости музыки. Это бум - бум- бум до поздней ночи, мешает отдыхать. Если вам потусить - то может и понравится, хотя репертуар одинаковый каждый день. Аниматоры - молодцы! работали хорошо, старались и развлекали. Ещё проблема - отсутствие свободных лежаков на пляже. Надо назначить персонал, чтоб следили и освобождали от вещей и полотенец лежаки, которые некоторые особо одаренные занимают с утра и могут до вечера не появиться на пляже. А другие люди вынуждены размещаться на гальке. Эту проблему должно решить руководство отеля. А так вцелом отель хороший. Но мы больше в него не вернёмся.
Bodde här 4 nätter i oktober 2019
Svar från Guest Relations 16 nov. 2019
Уважаемая Olena !При желании наших гостей звук музыки уменьшался.А гостям с маленькими детьми и любым другим желающим, выдавались номера расположенные подальше от Анфитеатра. В предстоящем сезоне, на пляже будет второй ряд навесов, а также будет увеличено количество лежаков и зонтов.Благодарим Вас за отзыв.

6/10 Okej

Emilie

Reste med familjen
Gillade: Rummets bekvämlighet
Bodde här 2 nätter i september 2019
Svar från Online Sales Department 2 okt. 2019
Merhaba, Bizimle konakladığınız için teşekkür ederiz. Görüşleriniz bizim için önemlidir!

10/10 Fantastiskt

Julianito Canonoy

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i augusti 2019
Svar från Online Sales Department 2 okt. 2019
Merhaba, Bizimle konakladığınız için teşekkür ederiz. Görüşleriniz bizim için önemlidir!

8/10 Bra

Suleyman

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i augusti 2019
Svar från Online Sales Department 2 okt. 2019
Merhaba, Bizimle konakladığınız için teşekkür ederiz. Görüşleriniz bizim için önemlidir!

2/10 Väldigt dåligt

Verifierad resenär

Bodde här 3 nätter i juli 2019
Svar från Online Sales Department 2 okt. 2019
Merhaba, Bizimle konakladığınız için teşekkür ederiz. Görüşleriniz bizim için önemlidir!

4/10 Dåligt

Hüseyin

Gillade inte: Personal och service och rummets bekvämlighet
Yemekler berbat hizmet sıfır sadece odaları güzel
Bodde här 2 nätter i juli 2019
Svar från Online Sales Department 2 okt. 2019
Merhaba, Bizimle konakladığınız için teşekkür ederiz. Görüşleriniz bizim için önemlidir! Konu ile ilgili yetkili birim ile görüşülecektir.