Thank you for your valuable comment. Our hotel check-in time is 14:00, as it is throughout the world. Since you arrived at 12:00, you waited for the rooms to be cleaned. For your satisfaction, we hosted you in our deluxe room, which is a higher category.On your check-in day, we informed you that we do not have tea or coffee service and offered cold drinks. You could not use our pool because it was under maintenance until May and this is visible in the description section of our hotel.Our rooms have air conditioning and 2 balconies. These balconies can be opened to provide room ventilation. You did not request any cleaning from us during your stay. We recommend that you do not stray away from reality when making your comments. Thank you.