Hotell i Kent

“We left based on the scariness of the exterior and neighborhood”

“The hotel itself is decent and could use some updating soon but the beds are comfortable, the breakfasts were good, and the staff was awesome!!”

“Clean room and friendly staff. ”

“The whole pool area was completely out of order!….. There was no pool or hot tub, they both needed to have maintenance done!…. But when I booked and paid for my room online they did not make mention anywhere online that their pool area was going to be closed and outta order due to needing maintenance done…. And the pool water was all cloudy looking in color, it was nasty…. Part of my whole reasoning for even renting a room for the nite was to be able to get into the hot tub for sure and maybe...

“Check in was fine. It’s your payment system with the hotel that I have an issue with. There is a delay in how they get the money I prepaid and that resulted in my credit card being charged by the hotel for a few hundred dollars. I’m hoping that the credit for those charges are resolved but I have to wait until I’m home & can check my cc statement online. You need to do better to keep this from happening as I shouldn’t have to worry about disputing charges”