Hotell med pool i Ketzin/Havel

"Perfekt"

"We have stayed at the hotel many times and have nothing to complain about. The staff are always nice and helpful. The only comment to the hotel is that we stayed in 326 and there was a need for carpet cleaning in some places."

"Hotell i toppklass nära shopping och kommunikationer "

"Trevligt "

"Hotellet var fantastiskt. Gymmet var stort och fantastiskt. Det enda som var konstigt var att de hade bestämt att det skulle vara 26 grader i gymmet. Det var alldeles för varmt. När jag bad dem starta ac/ventilation sade de att det bara var jag som var varm. Ventilationen var avstängd. Det var det konstigaste och sämsta på hotellet. Annars var allt bra."

"Mycket bra och prisvärt hotell!"

"Fint Hotel och nära centralstationen Bra resturang och vårt rum var super"

"Personalen could not open boxes for products that wasxsokd in the hotel lobby? "

"I had booked two rooms from Friday to Sunday. Upon check-in on Friday, the total amount for each room was reserved, plus an additional €100 per room for possible extra charges. It's unusual for it to be handled this way. Normally, hotels keep the card details on file and charge the correct amount upon check-out. This was inconvenient but I guess some do it that way and that is something to accept but should have been communicated at booking, or checking in. Not everyone has extra money to spare for reservations. At 9:17 AM on Sunday, I was woken up by someone opening the door to my room. Naturally, I was startled and shouted out loud. I heard a "sorry" and the door was quickly closed. This has only happened to me once before in the past 30 years—hotel staff entering the room like that without reason. Could not go back to sleep with increasing heart rate. At check-out, I was told that only one room had been charged/reserved, which was of course not true. With what one might call acted charm, the staff insisted I pay for the second room on the spot. I stood my ground, and after about 15 minutes, he found the second reservation (all on paper, by the way). I received receipts for the correct amounts, and a day later my account was charged but now, a week later, one room is still reserved on my card, tying up about €350 of my own money that I can’t access. Sheraton has been my first choice for many years whenever available in the cities I visit. That time is over."