Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the room that need of cleanliness. It is a pleasure to announce that we will be implementing many upgrades to the property within the next couple of months by completing full room updates and removing carpets from rooms and receiving new furniture.

WOW Joachim. Thank you for your feedback and thank you for staying with us.

Sandy, thank you for sharing your feedback. The team at Hilton Garden Inn Key West / The Keys Collection is delighted to hear that you had a positive experience. We hope to welcome you back again soon!

Dayanis, thank you for your perfect rating! The team at Hilton Garden Inn Key West / The Keys Collection is thrilled to know you had such a positive stay. We're looking forward to welcoming you back soon!

Christopher, thank you for taking the time to share your feedback. The team at Hilton Garden Inn Key West / The Keys Collection is happy to hear you enjoyed our beautiful pool area. We appreciate your input regarding the bathroom amenities and will take it into consideration. We hope to have the pleasure of welcoming you back in the future!

Margaret, thank you for your feedback. The team at Hilton Garden Inn Key West / The Keys Collection is pleased you enjoyed your stay overall. We appreciate your comment and hope to welcome you back for another visit soon.

Paul, thank you for your feedback. The team at Hilton Garden Inn Key West / The Keys Collection is pleased to know you found our location convenient. We hope to welcome you back on your next visit to Key West.

Changxin, thank you for choosing Hilton Garden Inn Key West / The Keys Collection. We're glad you enjoyed your stay. The hotel offers various amenities to enhance your visit and we hope to welcome you back soon.

Nervelus, it's a pleasure to know that you enjoyed your stay at Hilton Garden Inn Key West / The Keys Collection. We appreciate your feedback and hope to welcome you back soon!

Polly, we're thrilled to hear you had such a positive experience with our team members at Hilton Garden Inn Key West / The Keys Collection. We'll ensure your comments are shared with them. It would be our pleasure to welcome you back in the future!

Kelvin, the experience you described is not what we aim to provide. It's important our guests feel comfortable and valued throughout their stay. We appreciate your feedback and will address these concerns internally with our team. Thank you for bringing them to our attention.

Thank you for the 5 out of 5 rating, Adrain!We're thrilled to see how much you enjoyed staying at Hilton Garden Inn Key West / The Keys Collection. We look forward to hosting you again in the near future! Thank you again for sharing.

Susan, it's fantastic to hear about your positive experience at Hilton Garden Inn Key West / The Keys Collection. Our dedication to maintaining a comfortable environment for our valued guests shines through in your feedback. We're glad that the traffic noise was not a bother to your stay. We hope the next time you visit Key West, you'll choose our hotel again.

Ryan, we appreciate the feedback, and we're sorry if your expectations about our pricing weren't fully met. We strive to deliver great value for all and constantly review our rates to match the high-quality amenities and services we provide.

Halyna, we appreciate you taking the time to rate your stay. It seems we didn't meet all your expectations, and we'd like to take this opportunity to ensure your next visit is more satisfying. Any specific feedback about our property or services is always welcome so we could improve your future experiences.

Hello Nathalia,Thank you for your positive feedback! We're glad to hear that you found our place nice. We strive to provide a comfortable and enjoyable experience for all our guests, and it's always rewarding to receive such kind words. If there's anything else we can do to enhance your stay or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back in the future!

William, we're thrilled to hear you thought the location of Hilton Garden Inn Key West / The Keys Collection was fantastic. We hope to welcome you back in the future for another meaningful visit.

William, thank you for choosing Hilton Garden Inn Key West / The Keys Collection. We're delighted you enjoyed our excellent location and pleasant pool area. Our collegues always aim to provide warm service to all our guests. We'd love to welcome you back in the future.

Cathy, we're beyond delighted to know that you enjoyed your stay at the Hilton Garden Inn Key West / The Keys Collection. Ensuring our guests are welcomed by our friendly team members and providing immaculate rooms with comfortable amenities certainly enhances the experience. We appreciate your positive feedback and look forward to hosting you once more on your next visit to Key West.

Esbin, we're thrilled to hear you had such an enjoyable experience at Hilton Garden Inn Key West / The Keys Collection. Thank you for your kind feedback. We hope to welcome you back on your next visit to the Keys.

David, thank you for your excellent rating! The entire team at the Hilton Garden Inn Key West / The Keys Collection is thrilled to know you had an outstanding experience. We look forward to welcoming you back soon!

Hello Kelly, We apologize for any frustration or inconvenience caused by the unexpected fees and deposit requirement at check-in. It's important to us that our guests are fully informed about all charges associated with their stay, and we regret if this was not adequately communicated to you prior to your arrival.The 200 deposit requirement is a standard procedure aimed at covering any incidentals or damages that may occur during your stay. While we understand that unexpected fees can be frustrating, please know that the deposit will be refunded to you upon check-out, provided there are no additional charges or damages to the room.Your feedback is essential to us, and we will review our communication processes to ensure that all guests are fully aware of any fees or deposits associated with their stay prior to arrival.If there's anything else we can do to address your concerns or assist you further, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to improve your experience in the future.

Dear Kathleen,We deeply apologize for the inconvenience and frustration you experienced due to the overbooking situation. It's truly regrettable that despite your confirmed reservation, we were unable to accommodate you at our property. Being asked to relocate to a sister hotel, especially with luggage in tow, is not the seamless experience we aim to provide.We understand how disappointing it must have been to arrive at the sister hotel only to face further inconvenience with the room type not matching your reservation. We sincerely apologize for this oversight and any inconvenience it caused.Your feedback is invaluable to us, and we will take immediate steps to address the issues you encountered to prevent similar situations from occurring in the future. We will also review our reservation and check-in procedures to ensure smoother experiences for our guests.Once again, we apologize for the inconvenience and frustration you experienced. If there's anything else we can do to make amends or assist you further, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to better serve you in the future.

Laurel, thank you for taking the time to rate your stay at Hilton Garden Inn Key West / The Keys Collection. We're delighted to see a perfect score and we hope to welcome you back soon for another great stay.

Ronald, thank you for choosing Hilton Garden Inn Key West / The Keys Collection and sharing your feedback. We're delighted to know that the majority of your stay was perfect. We take your concerns about the room servicing situation seriously and will use it as an opportunity to enhance our procedures. It's always our aim to provide a memorable stay for our guests, and your insights help us to continue to improve. We're looking forward to welcoming you back for an even better experience next time.

Karlie, it's a delight to know you appreciated the convenient location of Hilton Garden Inn Key West / The Keys Collection. We're thrilled you found our pool, pool bar, and the friendliness of our team members to your liking. It's always our goal to make sure our guests' inquiries are fully addressed, and we're glad to hear we met this mark with you. We look forward to welcoming you back.

Antonio, it's fantastic to hear that you enjoyed your stay at Hilton Garden Inn Key West / The Keys Collection. We appreciate your perfect score and hope to welcome you back on your next trip to Key West. Thank you!

Martin, it's delightful to hear that you found your stay with us at Hilton Garden Inn Key West / The Keys Collection to be comfortable. We strive to generate an inviting environment for all our guests and look forward to your next stay.

Thank you for the amazing rating, Ryan!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hilton Garden Inn Key West / The Keys Collection soon!Thanks again for leaving your feedback!

Jason, thank you for your incredible rating of Hilton Garden Inn Key West / The Keys Collection. We're pleased to see you had a great stay with us. It would be our pleasure to welcome you back anytime you visit Key West. Safe travels until then!

Liliana, estamos encantados de ver que haya disfrutado de la ubicación privilegiada de Hilton Garden Inn Key West / The Keys Collection, junto con una excelente experiencia de servicio. Siempre es emocionante saber que un huésped ha tenido una estadía memorable con nosotros. Esperamos tener el placer de darle la bienvenida nuevamente en un futuro próximo.

Arnav, we regret to hear about your less-than-satisfactory experience, it appears we missed the mark. We usually receive higher praise for our accommodation value. In your case, it seems your room placement did not meet your expectations and the external noise was disruptive. We're also sorry to hear that our team members' attitude didn't come off as caring as it should have. If your travels bring you back this way, we'd appreciate the chance to provide a more pleasant stay. We strive for consistent and genuine hospitality and your feedback helps us improve. Thank you.

Etni, thank you so much for your five-star rating on Expedia. We're glad you had an exceptional stay at the Hilton Garden Inn Key West / The Keys Collection. We're looking forward to welcoming you back in the future!

Jeffrey, it's delightful to hear that your previous stays at Hilton Garden Inn Key West / The Keys Collection have met your expectations. Your feedback is greatly valued and motivates our team to continue delivering top-notch experiences. We're thrilled to welcome you back for another exceptional stay soon.

Damiana, thank you for your top rating for Hilton Garden Inn Key West / The Keys Collection. We're pleased to know you've had a great experience. We hope to see you again soon!

Emma, it's heartening to hear you found the Hilton Garden Inn Key West / The Keys Collection to be well-maintained and characterized by hospitality. Your positive feedback encourages us to continuously strive for excellence. We hope to have the pleasure of welcoming you back soon.

Bob, it's always a pleasure to read reviews like yours about the Hilton Garden Inn Key West / The Keys Collection. We're glad you enjoyed our pool and the service provided by our team members. We hope to have the opportunity to welcome you back in the future.

Manuel, it's great to hear you had a wonderful experience at Hilton Garden Inn Key West / The Keys Collection. We're ecstatic to meet your expectations and hope to welcome you back for another stay. Thanks for your excellent rating!

We appreciate the feedback, Charles.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

Thanks for the fantastic rating, Yandy!It's outstanding we could exceed your expectations during your stay at Hilton Garden Inn Key West / The Keys Collection. We're all looking forward to your next stay with us.

Estimada Yisellys, el monto al que se refiere es el hold que se hace al check in para extras que pueda tener. El hotel le cobro el Resort fee y el resto del hold se libero el dia de su check out. El tiempo que puede tardar en verse reflejado es de 5 a 10 dias habiles dependiendo de su banco.

Brittainny, it's fantastic to hear that you enjoyed your time at the Hilton Garden Inn Key West / The Keys Collection. We're thrilled to have met your expectations and look forward to your next visit!

Rodney, we're glad to hear that you appreciated the prime location of our hotel. We hope that your overall stay was a satisfying one and that you'll choose us again in the future.

Jerusha, it's wonderful to hear that you appreciated the Hilton Garden Inn Key West / The Keys Collection's esteemed team members, comfortable accommodations, handy guest services communication method, and our ample parking. We agree that navigating the local intersection can sometimes present a small challenge, and we appreciate your understanding. Your willingness to return is the ultimate compliment and we sincerely thank you for recognizing our property's excellent value. We're eagerly waiting for your next stay with us.

Marilu, it's wonderful to know you had a positive experience at Hilton Garden Inn Key West / The Keys Collection. We appreciate your succinct review and look forward to serving you again on your next visit.

Carlos, it seems from your comments that you experienced some unexpected costs during your stay and were unfamiliar with certain policies. We aim to provide clear information about our services and charges, and we regret any confusion. While our location and amenities differ from those around Disney, we strive for excellent service regardless. Your feedback is valuable for improvements and we would appreciate another chance to surpass your expectations.

Karen, thank you for choosing to stay at Hilton Garden Inn Key West / The Keys Collection. Your feedback is greatly appreciated as it helps us improve our services. We're glad to hear that you enjoyed your stay despite the delay you experienced. In future, our team members will aim to communicate more effectively about room availability. It's our goal to ensure each guest's experience is as seamless and enjoyable as possible. We hope to welcome you back soon.

Dear Jasmine, I'm sorry to hear that the hotel didn't meet your expectations, especially in terms of the view, location, and room size. We strive to provide accurate representations of our accommodations through photos and descriptions, but it's clear that we fell short in this instance.Your feedback is valuable, and we take it seriously. We will review our marketing materials to ensure they accurately reflect the hotel's features and surroundings. Additionally, we'll address your concerns about room size and overall experience internally to see where improvements can be made.If there's anything specific, we can do to make your current stay more comfortable or if you have any further feedback, please don't hesitate to reach out. We want to ensure that you have the best possible experience with us.

Earl, it's wonderful to hear you had a great time at Hilton Garden Inn Key West / The Keys Collection. We hope to have you with us again soon for another memorable stay.

Fernando, we're thrilled you found the Hilton Garden Inn Key West / The Keys Collection to be beautiful. We're honored to be part of enhancing your Key West experience. Do visit us again, we'd love to help make your next stay even better.